Copal Tulum Hotel

See all properties

VIP Access

Choose dates to view prices

Dates

December 2024

January 2025

2 outdoor pools, open 7:00 AM to 9:00 PM, pool loungers

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

Premium bedding, down duvets, memory-foam beds, minibar

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

Pool

Breakfast available

Gym

Explore the area

Calle Ixchel sn, Tulum, QROO, 77760

Hospital de Tulum
18 min walk
Dos Aguas Park
3 min drive
Tulum National Park
3 min drive
Tulum, Quintana Roo (TUY)
13 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Premium Apartment, 1 Bedroom, Private Pool, Garden View

154 sq m
Sleeps 3
2 Twin Beds and 1 King Sofa Bed

Luxury Apartment, 2 Bedrooms, Terrace, Garden View

122 sq m
Sleeps 3
1 King Bed, 2 Twin Beds and 1 King Sofa Bed

43-inch Smart TV with satellite channels, TV, Netflix

Luxury Apartment, 1 Bedroom, Private Pool

90 sq m
Sleeps 3
2 Twin Beds and 1 King Sofa Bed

Deluxe Studio, 1 King Bed with Sofa bed, Terrace, Garden View

75 sq m
Sleeps 4
1 King Bed and 1 King Sofa Bed

Luxury Studio, 1 King Bed with Sofa bed, Private Pool, Garden View

108 sq m
Sleeps 3
1 King Bed and 1 King Sofa Bed

Premium Double Room, 1 King Bed, Private Pool, Garden View

73 sq m
Sleeps 3
1 King Bed

Luxury Apartment, 1 Bedroom, Terrace, Garden View

95 sq m
Sleeps 3
2 Twin Beds and 1 King Sofa Bed

Deluxe Double Room, 1 King Bed, Terrace, Garden View

45 sq m
Sleeps 3
1 King Bed

Premium Apartment, 2 Bedrooms, Private Pool, Garden View

214 sq m
Sleeps 3
1 King Bed, 2 Twin Beds and 1 King Sofa Bed

Luxury Apartment, 4 Bedrooms, Garden View

288 sq m
Sleeps 3
2 King Beds, 4 Twin Beds and 1 King Sofa Bed

Luxury Apartment, 2 Bedrooms, Private Pool, Garden View

165 sq m
Sleeps 3
1 King Bed, 2 Twin Beds and 1 King Sofa Bed

Luxury Apartment, 3 Bedrooms, Private Pool, Garden View

215 sq m
Sleeps 3
1 King Bed, 4 Twin Beds and 1 King Sofa Bed

Similar properties

Pool

Hot tub

Spa

Pet-friendly

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Luxury Tulum hotel in Zama with 2 restaurants

2 restaurants, 2 outdoor pools, and a full-service spa are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite. Change of towels is available on request.

Copal Tulum Hotel offers 85 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and laptop-compatible safes. Memory foam beds feature down comforters and premium bedding. 43-inch Smart televisions come with satellite channels and Netflix.

Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and hair dryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The Healing Spot has 2 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of the pool at Copal Tulum Hotel. During your stay, you'll be within walking distance of Tulum National Park. Enjoy features like free WiFi in public areas and free self parking, plus 2 outdoor pools.

Free WiFi
Free self parking
Enjoy international cuisine with garden views at Copal, one of the property's 2 restaurants
Cooked-to-order breakfast served daily for a fee
Take a swim in the 2 outdoor pools
Indulge with massages, facials, or body treatments at The Healing Spot
Services include a concierge, tour or ticket assistance, and luggage storage
Onsite recreation includes a 24-hour gym and bike rentals
Guests have great things to say about the overall condition of the property and the pool
Just a 3-minute drive from Tulum National Park and 9 minutes from Tulum Mayan Ruins
Airport shuttle service available for a fee

Copal Tulum Hotel offers its guests 2 outdoor swimming pools and a 24-hour fitness center. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Copal Tulum Hotel. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4.5-star Tulum hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:30 AM to 11:30 AM.

Copal - Overlooking the garden, this delicatessen specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Kokoro - Overlooking the garden, this fine-dining restaurant specializes in Chinese cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free secured, uncovered self-parking on site
24-hour return airport shuttle (surcharge)
Airport shuttle on request

Food and drink

Cooked-to-order breakfast available for a fee daily 7:30 AM–11:30 AM: MXN 360-360 per person
2 restaurants
1 poolside bar and 1 bar
Room service available

Restaurants on site

Copal
Kokoro

Things to do

24-hour fitness centre
2 outdoor pools
Bike rentals
Full-service spa

Family friendly

2 outdoor pools
Soundproofed rooms

Conveniences

ATM/banking services
Lift
Front-desk safe

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Luggage storage
Tour/ticket assistance
Turndown service

Business services

Coworking spaces

Outdoors

Firepit
Garden
Pool sunloungers
Terrace

Spa

2 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Couples treatment room(s)
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage - sports
Massage/treatment rooms
Outdoor treatment areas
Spa open daily

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Lift door width (centimetres): 100
Wheelchair-accessible pool
Wheelchair-accessible (may have limits)

Designated smoking areas

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Ceiling fan
Down duvet
Memory-foam mattress
Premium bedding

Bathroom

Dressing gowns
Designer toiletries
Hairdryer
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels

Entertainment

43-inch smart TV
Netflix
Satellite channels

Food and drink

Minibar

Access via exterior corridors
Chef
Desk
Guidebooks/recommendations
In-room massage
Laptop-compatible safe
Laptop-friendly workspace
Restaurant dining guide
Soundproofing
Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Copal Tulum Hotel

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: approximately MXN 360 to 360 per person
Airport shuttle fee: MXN 2500 per vehicle (one-way, maximum occupancy 3)
Airport shuttle fee per child: MXN 250 (one-way), (up to 17 years old)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property is professionally cleaned

Copal Tulum Hotel offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

Pool access available from 7:00 AM to 9:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

Property is also known as

Copal Tulum Hotel Hotel

Copal Tulum Hotel Tulum

Copal Tulum Hotel Hotel Tulum

Copal Tulum Hotel Reviews

8.6

Excellent

9.0/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Deshawn

23 Aug 2024

Stayed 4 nights in Jun 2024

10/10 Excellent

Lyndell

Travelled with family

22 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

All around great experience

Stayed 2 nights in Aug 2024

10/10 Excellent

Shamelia

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

My only complaint was that the room wasn’t ready at 3pm check in. But if I’m ever back in Tulum. I’ll stay there again

Stayed 4 nights in Aug 2024

8/10 Good

Lola

15 Aug 2024

Liked: Staff & service, property conditions & facilities

Stayed 4 nights in Aug 2024

10/10 Excellent

Ella

Travelled with group

12 Aug 2024

Liked: Staff & service, room comfort

Great stay

We had a lovely stay, and we did extend. We arrived in the evening after an 11 hour flight and we checked in very quickly. The hotel has two restaurants which do amazing food, and have great service. The apartment was spacious, however we found that the bathroom and kitchen utensils were not adequately cleaned. We assumed it was an oversight and thought it would be rectified during daily room service, which it was not, so we had to request additional cleaning. Apart from this the room was safe and secure. Please note that as beautiful the grounds are, it is in a jungle setting and the mosquitos are relentless. It didn’t bother us as we are from countries where we are in frequent contact with tropical species. So if you find a frog in your private pool, the grounds people are happy to relocate them. The overall service is from the concierge is great, they are friendly and helped us booked tours and gave suggestions of authentic restaurants. Would I stay there again- absolutely!

Stayed 3 nights in Jun 2024

10/10 Excellent

Harvey

9 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Clean property that is very tranquil and serene.

Stayed 4 nights in Aug 2024

10/10 Excellent

Pedro, Las Vegas

4 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jul 2024

10/10 Excellent

Heriberto

Travelled with family

3 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We need washer machine or laundromat area, is a suggestion.

Stayed 3 nights in Jul 2024

4/10 Poor

Samantha

Travelled with partner

27 Jul 2024

Liked: Staff & service, amenities

Disliked: Cleanliness, property conditions & facilities

I booked the most expensive room and it had bed bugs. I woke up with over 36 bites all over my body when I alerted the staff they acted as if they didn't know about the problem until I told them I had photos. Then the story changed. I tried to allow them to make things right but unfortunately they blamed the pesticide company! There was loud construction being done every day. It was just not the experience I was looking for in a vacation. I would recommend a hotel closer to the beach with better reviews and food choices.

Stayed 3 nights in Jul 2024

10/10 Excellent

Linden F

27 Jul 2024

Stayed 3 nights in Jul 2024

10/10 Excellent

Ronnie

Travelled with partner

25 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great all around staff

Stayed 3 nights in Jul 2024

10/10 Excellent

Sasha

Travelled with family and small children

22 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing experience once you walk in to the hotel's interiors, it transports you to a lush atrium jungle environment.

Stayed 2 nights in Jul 2024

10/10 Excellent

Obed

19 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Copal is Special

This is our 2nd time staying in Copal and again this boutique hotel did NOT disappoint. Everything was wonderful especially the customer service. Hurricane Beryl was heading towards the Cancun-Tulum area but the reassurance that this team gave was unmatched. I am very grateful for them and will be back again in the future.

Stayed 3 nights in Jul 2024

10/10 Excellent

Jackie

Travelled with partner

15 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is an amazing place- magical at night with great lighting. Room was spacious and well stocked, full kitchenette. Friendly staff and beautiful pools. Reasonable prices at restaurant. Only complaint for all of Tulum is the lack of public transport- you are limited to taxi, scooter or bike- no ride sharing services or public systems.

Stayed 1 night in Jul 2024

4/10 Poor

Martha

14 Jul 2024

Stayed 2 nights in Jul 2024

10/10 Excellent

Obed

11 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Copal is Special

Amazing! Our second time here and won’t be our last!!!!

Stayed 2 nights in Jul 2024

2/10 Terrible

PAULA, harrison

11 Jul 2024

Stayed 1 night in Jul 2024

10/10 Excellent

Celestina

10 Jul 2024

Stayed 3 nights in Jul 2024

10/10 Excellent

Avian

7 Jul 2024

Stayed 4 nights in Jun 2024

10/10 Excellent

Tashara

5 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was amazing! I stayed during hurricane Beryl and I felt so safe at the hotel. The staff gave us updates of what’s going on through WhatsApp. Anything you asked for they gave you. Everyone is extremely nice. The room was clean, pool amazing. There isn’t much of a view. You’re surrounded by trees but that wasn’t a problem for me. Food was great, especially the sushi served at the restaurant upstairs. I would recommend this hotel to everyone. I was skeptical because of the bad reviews but I loved my time here.

Stayed 4 nights in Jul 2024

10/10 Excellent

Alina

Travelled with family

3 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Im inlove with this place staff so welcoming and professional. A time was surely had . Definitely recommend this place .

Stayed 2 nights in Jun 2024

10/10 Excellent

Jose

Travelled with family

1 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jun 2024

10/10 Excellent

KENTON

Travelled with partner

1 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Zen setting with lush trees all around the facility. Clean hotel. The aerea around the hotel is average and dark at night. Really nothing the hotel can do. It's the city and government not taking care of the streets and the environment.

Stayed 4 nights in Jun 2024

10/10 Excellent

Cynthia

29 Jun 2024

Stayed 4 nights in Jun 2024

10/10 Excellent

Floyd

20 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I traveled with my husband for my birthday. Johnnny was very helpful and had great customer service. The landscaping of the property is very beautiful.

Stayed 3 nights in Jun 2024