Aloft Tulum

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Dates

January 2025

February 2025

2 outdoor pools, free pool cabanas, pool umbrellas

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Parking available

Pet-friendly

Bar

Room service

Explore the area

Av. Coba Sur Mz 5 Lt 1, Smz 1 Region 14, Tulum, QROO, 77760

Tulum National Park
4 min walk
W Xyz Restaurant
1 min walk
Tulum Bus Terminal
3 min drive
Tulum, Quintana Roo (TUY)
8 min drive

Room options

Premium bedding, down duvets, pillow-top beds, minibar

aloft, Room, 2 Double Beds, View

31 sq m
Sleeps 4
2 Double Beds

aloft, Room, 1 King Bed, View

26 sq m
Sleeps 2
1 King Bed

Room, 1 King Bed, Non Smoking, View (Terrace)

26 sq m
Sleeps 2
1 King Bed

Suite, 1 Bedroom, Non Smoking, View (Balcony)

55 sq m
Sleeps 3
1 King Bed

Room, 2 Double Beds, Non Smoking, View (Terrace)

31 sq m
Sleeps 4
2 Double Beds

aloft, Room, 1 King Bed, City View

26 sq m
City view
Sleeps 2
1 King Bed

aloft, Suite, 1 Bedroom, View

55 sq m
Sleeps 3
1 King Bed and 1 Double Sofa Bed

aloft, Room, 2 Double Beds, City View

31 sq m
City view
Sleeps 4
2 Double Beds

Similar properties

Pool

Spa

Pet-friendly

Parking included

for 1 room

includes taxes & fees

5 Jan - 6 Jan

About this property

Luxury Tulum hotel in Zama with 2 restaurants

Along with 2 restaurants, this smoke-free hotel has 2 outdoor pools and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness center, a poolside bar, and a snack bar/deli are onsite. Housekeeping is available on request.

Aloft Tulum offers 140 accommodations with minibars and safes. Each accommodation is individually furnished and decorated. Pillowtop beds feature down comforters and premium bedding. 55-inch LCD televisions come with premium digital channels and Netflix. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, facials, and body scrubs.

Our customers tell us they can't get enough of the helpful staff at Aloft Tulum. During your stay, you're just a quick walk from Tulum National Park. Free WiFi in public areas, 2 outdoor pools, and 2 restaurants are available. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Drinking and dining options include 2 restaurants, a coffee shop, a poolside bar, and 2 bars/lounges
Full breakfast served daily for a fee
Self parking available for a fee
Take a swim in the 2 outdoor pools
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a 24-hour gym and bike rentals
Just a 4-minute walk from Tulum National Park and a 5-minute drive from Gran Cenote
Airport shuttle service available for a fee
Pets welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

Aloft Tulum offers its guests 2 outdoor swimming pools and a 24-hour fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business center, 3 meeting rooms, and coworking spaces are available. Event space at this hotel measures 2170 square feet (202 square meters) and includes conference space. A rooftop terrace, spa services, and multilingual staff are also featured at the luxury Aloft Tulum. An airport shuttle (available 24 hours) is available for a fee. For a fee, parking is available.

This 4.5-star Tulum hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to 11:00 AM.

W XYZ Restaurant - This restaurant serves breakfast only.

Ático Rooftop Bar & Loung - This tapas bar serves lunch and dinner. Open daily.

WXYZ Bar - This sports bar serves lunch and dinner. Open daily.

Re:fuel by Aloft - This coffee shop serves breakfast, lunch, and dinner. Open daily.

Late night fare is available from 24-hour room service.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Secured covered self parking on site (USD 17 per day)
Electric car charging station on site
Wheelchair-accessible parking and van parking available
On-site parking options include a carport
24-hour return airport shuttle (surcharge)
Airport shuttle on request

Food and drink

Full breakfast available for a fee daily 7:00 AM–11:00 AM: USD 25-25 for adults and USD 20-25 for children
2 restaurants and 1 coffee shop/cafe
2 bars/lounges and 1 poolside bar
24-hour room service
Coffee/tea in a common area

Restaurants on site

W XYZ Restaurant
Ático Rooftop Bar & Loung
WXYZ Bar
Re:fuel by Aloft

Things to do

24-hour fitness centre
2 outdoor pools
Bike rentals
Spa services

Family friendly

2 outdoor pools
Laundry facilities
Snack bar/deli

Conveniences

Banquet hall
Lift

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Business services

24-hour business centre
Computer station
Conference space (2170 square feet)
Coworking spaces
Meeting rooms - 3

Outdoors

Free pool cabanas
Garden
Outdoor furniture
Pool sunloungers
Pool umbrellas
Rooftop terrace

Spa

Body scrubs
Facials
Massage - deep-tissue

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Braille signage
Doorbell and phone notification
Lift
Lift door width (centimetres): 150
Grab bar near toilet
Toilet grab bar height (centimetres): 119
Low-height plug sockets in bathroom
Valet for wheelchair-equipped vehicle
Well-lit path to entrance
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
10 on-site accessible parking spaces
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (centimetres): 64
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking

At least 80% of lighting from LEDs
Biodegradable coffee stirrers
Comprehensive food waste policy
Comprehensive recycling policy
No plastic coffee stirrers
No plastic drinking straws
Rooftop garden
Smoke-free property
TV in lobby
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Down duvet
Pillow-top mattress
Premium bedding

Bathroom

Dressing gowns
Designer toiletries
Hairdryer
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels

Entertainment

55-inch LCD TV
Digital channels
Netflix
Premium channels
Streaming services

Food and drink

Coffee/tea maker
Free bottled water
Minibar

Connecting rooms available
Desk
Energy-saving switches
Individually decorated
Individually furnished
Laptop-friendly workspace
LED light bulbs
Mobile key entry
Phone
Recycling
Safe
Slippers
Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

Access methods

Staffed front desk, smart lock

Pets

Pets: USD 30 per pet, per stay
Weight limit: 40 lbs per pet
Food and water bowls are available
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! Children stay free when using existing bedding.

Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Destination fee: USD 24.2 per accommodation, per night
Service fee: USD 10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately USD 25 to 25 for adults, and USD 20 to 25 for children
Airport shuttle fee: USD 268 per vehicle (one-way, maximum occupancy 10)
Airport shuttle fee per child: USD 1 (roundtrip), (up to 17 years old)
Covered self parking fee: USD 17 per day
Pet fee: USD 30 per pet, per stay
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher and a security system

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Aloft Tulum offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Children stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Aloft Tulum Reviews

9.0

Wonderful

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Nancy

31 Aug 2024

Stayed 4 nights in Mar 2024

8/10 Good

Verified traveller

27 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Aug 2024

8/10 Good

Monica

Business traveller

6 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

Convenient for business

Stayed 1 night in Jul 2024

10/10 Excellent

Tamara

Business traveller

5 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Favorite Place To Stay

My favorite place to stay when visiting Tulum. Love the food, the staff and the property. It’s close to downtown and as well as the hotel zone. Worth the price!

Stayed 2 nights in Jun 2024

10/10 Excellent

Keir

Travelled with family

24 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Have stayed here in the past. All around the Aloft Tulum is a great value hotel for the $. Great rooms, great pool(s),great staff, and very clean. Also convenient location for short cab ride to Ruins, Downtown, Beach. For the budget traveler you can’t go wrong, and will be pleasantly surprised how nice the property is 😉👍 Myself, I look forward to future stays at the Aloft Tulum 😎

Stayed 1 night in Jul 2024

10/10 Excellent

Drakea R.

23 Jul 2024

Liked: Cleanliness, staff & service

The convenience of on the spot care and night life.

Stayed 3 nights in Jul 2024

10/10 Excellent

travis

Travelled with partner

17 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had a great experience staying at Aloft Tulum. The staff were very nice and friendly. Never felt unsafe at all. Breakfast and dinner were delicious. Didn't get a chance to enjoy the pool because it rained when I went. Kinda close to central Tulum. 5 min away driving wise.

Stayed 5 nights in Jun 2024

10/10 Excellent

Luis, Grapevine

Travelled with family and small children

16 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great

Stayed 1 night in Jul 2024

10/10 Excellent

Rodrieck

16 Jul 2024

Liked: Cleanliness, staff & service

Stayed 3 nights in Jul 2024

10/10 Excellent

Rob

Travelled with family and small children

12 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Comfortable. Close by car to beach & ruins. Pool at rooftop.

Stayed 1 night in Jul 2024

10/10 Excellent

Jasmyne

7 Jul 2024

Stayed 2 nights in Jul 2024

10/10 Excellent

Sugey

5 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jul 2024

10/10 Excellent

Carlos

Travelled with partner

25 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great stay!

Stayed 2 nights in Jun 2024

10/10 Excellent

Verified traveller

16 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything was awesome

No complaints everything was good

Stayed 2 nights in Jun 2024

10/10 Excellent

Mercedes

9 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Jun 2024

8/10 Good

Holly

9 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I had a very pleasant stay here. Location was great and everything was clean. My only complaint was that I was charged $12 for a room free, not sure why. I did not drink the water bottles in the room….

Stayed 1 night in Jun 2024

8/10 Good

Antoinette

2 Jun 2024

Liked: Staff & service, amenities, property conditions & facilities

I didn’t get any credit or drinks that were advertised upon arrival, but it was a very convenient hotel at a very affordable price for my short stay. View was mid, but it was a comfy little hotel, nothing fancy.

Stayed 2 nights in May 2024

10/10 Excellent

Jorge

Travelled with family

28 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great services....

Great job...clean place.. friendly..stuff...all the people from the lobby they are great .....I come back again...great service... Gracias....

Stayed 2 nights in May 2024

8/10 Good

Eddie

13 May 2024

Stayed 2 nights in May 2024

10/10 Excellent

Tamarah

8 May 2024

Stayed 2 nights in May 2024

8/10 Good

niki, Fife

Travelled with family

2 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice

Stayed 3 nights in Apr 2024

10/10 Excellent

Richard, Marysville

1 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities

This is a very well operated Hotel. Easy access to all Tulum has to offer without the inconvenience of the beach road Hotels. I have stayed in most of the 4 to 5 star Hotels in Tulum over the past 20 years and prefer the Aloft. Its a very friendly Hotel that you can really enjoy with all the restaurants and shops within walking distance. I will be returning to Tulum again shortly and will again stay at the Aloft .

Stayed 7 nights in Apr 2024