Alaya Tulum

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VIP Access

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Dates

December 2024

January 2025

Suite, 1 King Bed, Beach View, Oceanfront

Panoramic Villa, 2 Bedrooms, Ocean View | Living area

Panoramic Villa, 2 Bedrooms, Ocean View | View from room

On the beach, white sand, sun-loungers, beach towels

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar

Room service

Breakfast available

Pet-friendly

Spa

Housekeeping

Explore the area

Carretera Tulum Boca Paila Km 8.3, Tulum, QROO, 77780

Tulum Beach
1 min walk
Ven a la Luz Sculpture
11 min walk
SFER IK
5 min drive
Tulum, Quintana Roo (TUY)
28 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Suite, 1 King Bed, Beach View, Oceanfront

Beach view
Sleeps 3
1 King Bed

Deluxe Suite, Balcony, Partial Ocean View

Partial ocean view
Sleeps 3
2 Double Beds

Suite, Balcony, Ocean View

Ocean view
Sleeps 3
1 King Bed

Room, 2 Double Beds, Partial Ocean View

Partial ocean view
Sleeps 3
2 Double Beds

Apartment, Kitchenette

Sleeps 3
1 King Bed

Villa, Garden View

Sleeps 3
1 King Bed

Panoramic Villa, 2 Bedrooms, Ocean View

Ocean view
Sleeps 3
1 King Bed, 1 Double Bed and 1 Queen Bed

Family Villa, Balcony

Sleeps 3
1 Queen Bed and 1 Twin Bunk Bed

Similar properties

Pool

Spa

Pet-friendly

Parking included

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Ocean-view hotel with a beach bar, near Tulum Beach

Guests of this beach hotel will appreciate convenient onsite amenities such as a fitness center and spa services.

Alaya Tulum offers 20 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and safes. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, bathrobes, and complimentary toiletries. Additionally, rooms include ceiling fans and blackout drapes/curtains. In-room massages and hair dryers can be requested. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials.

Our customers tell us they can't get enough of the helpful staff at Alaya Tulum. During your stay, you're just a quick walk from Tulum Beach. Features include free WiFi in public areas, plus a restaurant and a gym.

Free WiFi
The restaurant, beach bar, and bar/lounge offer choices for drinking and dining
Cooked-to-order breakfast served daily for a fee
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym, yoga classes, and bike rentals
Steps from Tulum Beach and a 2-minute drive from Sian Ka'an Biosphere Reserve
Airport shuttle service available for a fee
Dogs welcome for a fee (restrictions apply)

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. A fitness center, spa services, and a terrace are also featured at the eco-certified Alaya Tulum. The hotel can provide concierge services and wedding services. You'll have access to the health club at a partner property.

Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

For a fee, guests can enjoy cooked-to-order breakfast daily from 7:00 AM to noon.

Onsite venue - This restaurant specializes in international cuisine and serves breakfast and lunch.

Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

No on-site parking available
Free off-site parking
24-hour return airport shuttle (surcharge)
Airport shuttle on request

Food and drink

Cooked-to-order breakfast available for a fee daily 7:00 AM–noon: USD 15-30 per person
1 restaurant
1 beach bar and 1 bar
Room service available

Things to do

Access to nearby health club
Bike rentals
Fitness centre
Spa services
Yoga classes

Family friendly

Rollaway/extra beds (surcharge)

Conveniences

Front-desk safe
Water dispenser

Guest services

Concierge services
Daily housekeeping
Dry-cleaning service
Front desk (limited hours)
Porter/bellhop
Tour/ticket assistance
Wedding services

Outdoors

Beach loungers
Beachfront location
Garden
Terrace

Spa

Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - Swedish

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Accessible airport shuttle

Beach towels
Biodegradable drinking straws
Designated smoking areas
Romance packages available

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Ceiling fan
Rollaway/extra beds (surcharge)

Bathroom

Dressing gowns
Free toiletries
Hairdryer (on request)
Rainfall showerhead
Shower
Towels

Access via exterior corridors
In-room massage
Laptop-compatible safe
Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 8:00 PM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

The front desk is open daily from 7 AM - 10 PM

Front desk staffed during limited hours

This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

Pets: USD 25 per pet, per stay
Only dogs are allowed
Maximum 1 (weight limit: 33 lbs per pet)
Pets cannot be left unattended
Restrictions apply
For more information, you can reach out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 45.0 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
Airport shuttle fee: USD 380 per vehicle (roundtrip, maximum occupancy 6)
Pet fee: USD 25 per pet, per stay
Rollaway bed fee: USD 45.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Alaya Tulum offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details. The front desk at this property is open daily from 7 AM - 10 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Alaya Tulum Hotel

Alaya Hotel

Alaya Tulum

Alaya Tulum Ahau Hotel

Alaya Ahau Hotel

Alaya Tulum Ahau

Alaya Ahau

Alaya Tulum Hotel

Alaya Tulum Tulum

Alaya Tulum by Ahau

Alaya Tulum Hotel Tulum

Alaya Tulum Reviews

9.6

Exceptional

9.6/10

Cleanliness

9.8/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.8/10

Eco-friendliness

8/10 Good

Kellie

21 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jun 2024

8/10 Good

Kimberly

20 Aug 2024

Liked: Cleanliness, staff & service

Stayed 3 nights in Aug 2024

10/10 Excellent

Sergine

Travelled with partner

19 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Gabie our waitress was beyond exceptional. Alaya is for those who ready to become 1 with nature. The sister property Ahau is amazing.

Stayed 1 night in Aug 2024

10/10 Excellent

Erica

13 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Aug 2024

10/10 Excellent

Rachel

11 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved my stay at Alaya Tulum! The xuatomwr service was great. Stefan was so helpful. The staff came out to sing for my birthday and greeted me with chocolate cake! I felt so welcomed and safe. I also loved the food and got great service from Ismael and Gabriela!

Stayed 2 nights in Jul 2024

10/10 Excellent

Ken

Travelled with partner

8 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was beyond exceptional! Not only was the room excellent but they were quick with any minor fixes we needed. They also helped surprise me for my birthday. Cannot say enough great things about them! The beach was also well maintained and the food/drinks were great.

Stayed 5 nights in Aug 2024

8/10 Good

Maurice

6 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jul 2024

10/10 Excellent

Jose

3 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jul 2024

6/10 Okay

Quyen

29 Jul 2024

Stayed 2 nights in Jul 2024

10/10 Excellent

Mervyn

Travelled with partner

27 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff and service was impeccable. Selzin on the front desk was extremely helpful. Highly recommend this place to stay.

Stayed 3 nights in Jul 2024

10/10 Excellent

Harimelan, Ruislip

Travelled with family, Travelled with family and small children

27 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had an amazing 2 day stay at Alaya. Front desk staff were so helpful. Daily yoga at 9am was an excellent offering that even my 5 year old son was welcomed. Parking was super convenient and the location of Alaya in my opinion was fantastic. Perfectly walkable to surrounding restaurants and the overall property had an amazing atmosphere. Celebrated our 9 year wedding anniversary which Alaya staff made even more special. I cannot say more other than I highly recommend.

Stayed 2 nights in Jul 2024

6/10 Okay

Cynthia

Travelled with partner

23 Jul 2024

Liked: Cleanliness, property conditions & facilities

I didn’t like that we were not able to ungrade our room when the facility was super empty. There wasn’t many people there when we stayed and apparently they didn’t have availability for room upgrade. We got a room that was located right above the reception area. There was also a lot sea weed at the shore.

Stayed 3 nights in Jul 2024

10/10 Excellent

Adamaris

7 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in May 2024

10/10 Excellent

Melonnie Ann

2 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jun 2024

10/10 Excellent

Natalie

24 Jun 2024

Stayed 1 night in Jun 2024

10/10 Excellent

Jordan I Morales

Travelled with family

19 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

First time in Tulum and at the Alaya ! Great environment and vibe. Excellent for couples. There is no pool parties or loud music. And the vibe is amazing.

Stayed 2 nights in May 2024

10/10 Excellent

bogdan

17 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing spot, impeccable service. A true gem

Stayed 3 nights in Jun 2024

10/10 Excellent

Alan

16 Jun 2024

Liked: Cleanliness, staff & service

Stayed 3 nights in Jun 2024

6/10 Okay

Luis Cameroon

Travelled with partner

13 Jun 2024

Liked: Staff & service

Disliked: Amenities

This hotel might be alright for some, but be aware of a few drawbacks. First, the advertised photos don't accurately reflect the condition of the hotel. Second, if you value peace and quiet, this might not be the best choice. There's limited noise insulation, and we were unfortunately disturbed every night by loud guests upstairs. Despite repeated complaints to the management, the issue wasn't addressed, significantly impacting our sleep quality. Overall, I wouldn't recommend this hotel to travelers seeking a relaxing and quiet stay.

Stayed 4 nights in May 2024

6/10 Okay

Aneeqa

Travelled with group

11 Jun 2024

Liked: Cleanliness, property conditions & facilities

We were a group of girls staying, felt like the people at reception were slightly intrusive. They kept an eye on our every move, which was a bit weird and made comments on what we had done in our room. The resort overall was nice and the beach was lovely, although there were heaps of seaweed they were not getting rid of.

Stayed 4 nights in May 2024

10/10 Excellent

Eugenia

Travelled with family

1 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I loved the vibe of this hotel, calm and relaxing which is opposite of the party vibe in tulum. The staff is incredibly helpful and kind. I did a yoga class that was fantastic with a wide open and breeze room. The chef was kind enough to prepare a simple meal for my husband who had a stomach bug. Gaby went out of her way to bring my breakfast out to the beach :) Tulum has really changed from our last trip 7 years ago and it feels super busy but this hotel makes you feel very relaxed! loved it

Stayed 1 night in May 2024