Skip to main content
Beginning of main content

Enter dates to see availability

Family Villa, Balcony

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Panoramic Villa, 2 Bedrooms, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 King Bed, Beach View, Oceanfront

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Villa, Garden View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Balcony, Ocean View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Alaya Tulum. During your stay, you're just a quick walk from Tulum Beach. Features include free WiFi in public areas, plus a restaurant and a gym.

  • Free WiFi
  • The restaurant, beach bar and bar/lounge offer choices for drinking and dining
  • Cooked-to-order breakfast served daily for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, yoga classes and bicycles to rent
  • Steps from Tulum Beach and a 2-minute drive from Sian Ka'an Biosphere Reserve
  • Airport shuttle service available for a fee
  • Dogs welcome for a fee (restrictions apply)

Alaya Tulum ratings based on 2 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Alaya Tulum

Everyone (1) Couples (1)
5 out of 5

Posted by on 16 Sep 2023

Was this review helpful to you?
5 out of 5
Sehr schönes Zimmer angenehm, die Bette waren sehr bequem alle sehr freundlich

Posted by on 6 May 2022

Was this review helpful to you?
Comment from Hotel Management

6 May 2022 by Ana - Reservations

Vielen Dank für Ihre Bewertung und Ihre Kommentare. Ich hoffe, Sie bleiben bald wieder bei uns!

Property Features

There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi. An airport shuttle (available 24 hours) is available for a fee. A fitness centre, spa services, and a terrace are also featured at the eco-certified Alaya Tulum. The hotel can provide concierge services and wedding services. You'll have access to the health club at a partner property. Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

  • 20 guestrooms or units
  • Beach lounge chairs
  • Towels for the beach
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (limited hours)
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Bellhop
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Bar on the beach
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free parking nearby

Transport

  • Property shuttles: Airport shuttle

Room Amenities

Alaya Tulum offers 20 air-conditioned accommodations, which are accessible via exterior corridors, and features laptop-compatible safes and a safe. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower with a rainfall showerhead, dressing gowns and complimentary toiletries. Additionally, rooms include a ceiling fan and blackout curtains. In-room massages and hairdryers can be requested. Rollaway/extra beds (surcharge) are also available. Housekeeping is provided on a daily basis.

  • In-room dining (limited hours)
  • Shower
  • Rainfall showerhead
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Massage in room (surcharge)
  • Hairdryer available
  • Laptop safe
  • Dressing gowns
  • Toiletries (free)
  • Blackout curtains
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan

Food & Drink

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to noon.

On-site venue – This restaurant specialises in international cuisine and serves breakfast and lunch.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals on site
  • Ecotours nearby
  • Windsurfing nearby
  • Snorkelling nearby
  • Yoga classes/instruction on site

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, Swedish massages and facials.

  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Manicures and pedicures
  • Facial treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time ends at 8:00 PM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 7 AM - 10 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours.

Alaya Tulum offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. The front desk at this property is open daily from 7 AM - 10 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 45.0 per night.

Pet Policy

  • Pets: USD 25 per pet, per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Pets cannot be left unattended
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Pets cannot be left unattended
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Debit cards not accepted
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Smoke detector
  • Front desk opens daily at 7 AM
  • Front desk closes daily at 10 PM
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on-site
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests must provide a copy of their government-issued photo I.D. in advance
  • Guests are provided with free hand sanitiser
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)
  • No lifts
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 30 per person
  • Airport shuttle fee: USD 380 per vehicle (return, maximum occupancy 6)
  • Pet fee: USD 25 per pet, per stay
  • Rollaway bed fee: USD 45.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Alaya Tulum Hotel
  • Alaya Hotel
  • Alaya Tulum
  • Alaya Tulum Ahau Hotel
  • Alaya Ahau Hotel
  • Alaya Tulum Ahau
  • Alaya Ahau
  • Alaya Tulum Hotel
  • Alaya Tulum Tulum
  • Alaya Tulum by Ahau
  • Alaya Tulum Hotel Tulum

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Awards & Affiliations

Eco-certified property

This property participates in Green Key (Foundation for Environmental Education) – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

  • Green Key (Foundation for Environmental Education)
url importing http://www.ebookers.ie/Tulum-Hotels-Alaya-Tulum.h12260560-p2.Hotel-Reviews?rm1=a2&
There was an error importing /Tulum-Hotels-Alaya-Tulum.h12260560-p2.Hotel-Reviews?rm1=a2&, error: javax.servlet.jsp.JspTagException: 301 http://www.ebookers.ie/Tulum-Hotels-Alaya-Tulum.h12260560-p2.Hotel-Reviews?rm1=a2&