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Crowne Plaza Torreon by IHG

4.0 star property

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Photo gallery for Crowne Plaza Torreon by IHG

Bar (on property)
Exterior
Lobby sitting area
Indoor pool
Dining

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Spa
  • Free airport shuttle
  • Pool

Explore the area

Map
Boulevard Torreon Matamoros #4050, Torreón, COAH, 27260
  • Revolucion Stadium
    ‪3 min drive‬
  • Torreon Urban Forest
    ‪3 min drive‬
  • Galerías Laguna
    ‪7 min drive‬
  • Torreón, Coahuila (TRC-Francisco Sarabia Intl.)
    ‪9 min drive‬

Room options

View all photos for Premium Room

Premium bedding, down duvets, in-room safe, desk

Premium Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Business Lounge Access

Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Double Beds, Business Lounge Access

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite (Master)

Suite (Master)

Suite (Master)

  • 25 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite (Governor)

Premium bedding, down duvets, in-room safe, desk

Suite (Governor)

  • 25 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room

Premium bedding, down duvets, in-room safe, desk

Standard Room

  • 16 sq m
  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Standard Room, 1 King Bed, Business Lounge Access

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 King Bed, Business Lounge Access

  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Premium bedding, down duvets, in-room safe, desk

Standard Room, 2 Double Beds

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, down duvets, in-room safe, desk

Standard Room, 1 King Bed

  • 16 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Lobby lounge

Fiesta Inn Torreon Galerias

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (930)
The price is €121
for 1 room
includes taxes & fees
30 Apr - 1 May
Fiesta Inn Torreon Galerias

About this property

Crowne Plaza Torreon by IHG

Hotel in Torreón with a full-service spa and a health club
A full-service spa, an indoor pool, and a restaurant are available at this hotel. Free WiFi in public areas, free self parking, and free airport drop-off are also provided. Additionally, a health club, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is not available.
Crowne Plaza Torreon by IHG offers 193 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature down comforters and premium bedding. 27-inch plasma televisions come with cable channels.

Bathrooms include shower/tub combinations with deep soaking bathtubs, complimentary toiletries, and hair dryers. This Torreón hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and irons/ironing boards.

An indoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.
The onsite spa has massage/treatment rooms. Services include facials and body treatments.
Crowne Plaza Torreon by IHG's great location gets high marks from our customers. During your stay, you'll be close to Torreon Urban Forest. Enjoy features like free WiFi in public areas, free self parking, and free airport drop-off service.
  • Free WiFi (speed: 25+ Mbps)
  • Free self parking and RV/bus/truck parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool or soak in the hot tub
  • Indulge with facials, body treatments, or massages at the spa
  • Services include dry cleaning/laundry, a concierge, and a porter
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the helpful staff and the location
  • Just a 3-minute drive from Revolucion Stadium and a few minutes from La Laguna Regional Museum
  • Free airport drop-off shuttle service
Crowne Plaza Torreon by IHG offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A 24-hour business center and meeting rooms are available. Event space at this hotel measures 15070 square feet (1400 square meters) and includes a conference center. A children's pool, a hot tub, and a sauna are also featured at the business-friendly Crowne Plaza Torreon by IHG. A shuttle from the hotel to the airport is free (available on request). Free self parking is available.

Smoking is allowed in designated areas at this 4-star Torreón hotel.

For a fee, guests can enjoy buffet breakfast daily from 6 AM to noon.
Crowne Plaza Torreon by IHG has a restaurant on site.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free airport drop-off shuttle from 6:00 AM to 8:00 AM on request
  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to noon for a fee: MXN 235 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Children's pool
  • Full-service spa
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Multilingual staff
  • No housekeeping service
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business centre
  • Conference centre (15,070 square foot of space)
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Facials
  • Massage
  • Spa treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Premium bedding

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 27-inch plasma TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: MXN 25 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately MXN 235 per person
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Crowne Plaza Hotel Torreon
Crowne Plaza Torreon
Torreon Crowne Plaza
Crowne Plaza Torreon Hotel

Crowne Plaza Torreon by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 637 out of 1000 reviews
Rating 8 - Good. 242 out of 1000 reviews
Rating 6 - Okay. 64 out of 1000 reviews
Rating 4 - Poor. 35 out of 1000 reviews
Rating 2 - Terrible. 22 out of 1000 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alexa

Stayed 1 night in Dec 2024

10/10 Excellent

Carlos A

Liked: Cleanliness, staff & service, property conditions & facilities
Best hotel to stay at Torreon
Stayed 1 night in Dec 2024

2/10 Terrible

Fernando, Camas

Disliked: Cleanliness, staff & service, property conditions & facilities
I need a refund to my American Express card they over charge me
Stayed 1 night in Sep 2024

2/10 Terrible

Jose, Camas

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They over charge me for the room going to call my credit card company it was supposed to be around 150 on Expedia they over charge going to do a depute
Stayed 4 nights in Jan 2025

10/10 Excellent

Pilar

Liked: Cleanliness, staff & service, amenities
Esta muy bonito y amplias las suites
Stayed 1 night in Oct 2024

10/10 Excellent

Prezell, Rockford

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The Staff of this Hotel exemplifies what GREAT customer service is. This hotel should not be overlooked.
Stayed 3 nights in Dec 2024

8/10 Good

Pedro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean place.
Stayed 1 night in Dec 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast was great!
Stayed 1 night in Dec 2024

10/10 Excellent

Daniel, winnetka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Eduardo

Travelled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great hotel in the past, deteriorating now.
My family has stayed in the Crowne Plaza for over 12 years now and we had always had a great experience, plus the buffet breakfast is incredible. This time we had an issue with water leak behind the toilet, and the hotel were unable to fix it. They claimed to send a “technician” who just flushed and last time just left a coffee paper cup to collect the water. Waking up at night to a flooded bathroom was terrible and the hotel took forever to get me a set of dry towels. Maybe because it was Christmas and they were not fully staffed but seems like calling a real plumber should not have been that hard. There were other signs of deterioration like old hall way carpets, elevators not working and wobbly bathroom faucets. Rethinking if our relationship with this hotel just came to an end.
Stayed 4 nights in Dec 2024

10/10 Excellent

Christopher, Austin

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

10/10 Excellent

Edwin

Stayed 7 nights in Nov 2024

10/10 Excellent

Gladys, Santa Ana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Estava muy bien todo
Stayed 1 night in Dec 2024

10/10 Excellent

Cesar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff
Stayed 9 nights in Dec 2024

10/10 Excellent

Miguel

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff made us feel very welcomed. Rooms very clean. Over all excellent experience.
Stayed 1 night in Dec 2024

10/10 Excellent

Lane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2024

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
muy bonito, buen desayuno buffette
Stayed 1 night in Nov 2024

8/10 Good

Eladio

Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 4 nights in Nov 2024

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atencion del personal, alimentos muy buenos y las instalaciones aunque se ve que tienen muchos tiempo no estan descuidadas
Stayed 1 night in Nov 2024

10/10 Excellent

Eduardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nice professional courteous. The staff was really kind. Establishment was very clean everything was just really nice specially for my anniversary.
Stayed 1 night in Nov 2024

10/10 Excellent

Luis, Los Angeles

Stayed 2 nights in Oct 2024

6/10 Okay

Rafael

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Air conditioner makes too much noise.
Stayed 1 night in Nov 2024

4/10 Poor

Karla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its very old and not well maintained. Smells funny, it seems it hasnt been renovated in ages. Carpet has holes, floor is dirty.
Stayed 3 nights in Nov 2024

4/10 Poor

Claudia, Baltimore

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Overall a good deal for the price of the property. I will say that their left elevator did not work and I got stuck twice trying to go to the 5th floor. I usually don't get alarmed by these type of things but this was definitely something that made me very uneasy during my stay.
Stayed 1 night in Oct 2024