Hard Rock Hotel Riviera Maya - All Inclusive - Reviews, Photos & Rates

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VIP Access

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Dates

January 2025

February 2025

Private beach, white sand, beach umbrellas, beach towels

Overview
Rooms
Location
Policies

Good

Popular amenities

Pet-friendly

Bar

On private beach

Hot tub

Pool

All-inclusive

Explore the area

Km 72, Carretera Cancun-Chetumal, Puerto Aventuras, QROO, 77710

Blu Riviera Maya
20 min walk
Restaurante Ipanema
1 min walk
ADO Tourist Terminal Playa del Carmen
21 min drive
Cozumel, Quintana Roo (CZM-Cozumel Intl.)
277 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Suite, 2 Bedrooms, Oceanfront (Rock Suite, Rooftop Lounge)

480 sq m
Ocean view
Sleeps 6
1 King Bed and 2 Double Beds

Suite, 2 Bedrooms, Oceanfront (Rock Suite)

240 sq m
Ocean view
Sleeps 6
1 King Bed and 2 Double Beds

Deluxe Room, 1 King Bed (Heaven)

Sleeps 2
1 King Bed

Separate bathtub and shower, jetted bath, rainfall showerhead

Deluxe Room, 2 Double Beds (Heaven)

Sleeps 3
2 Double Beds

Deluxe Room, 1 King Bed (Gold)

45 sq m
Sleeps 3
1 King Bed

Royal Room, 1 King Bed, Partial Ocean View (Rock Royalty, Personal Assistant)

45 sq m
Partial ocean view
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed (Diamond)

45 sq m
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed

Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed (Gold, Pure Wellness)

45 sq m
Sleeps 2
1 King Bed

Royal Room, 2 Double Beds, Partial Ocean View (Rock Royalty, Personal Assistant)

45 sq m
Partial ocean view
Sleeps 4
2 Double Beds

Royal Room, 1 King Bed (Heaven, Rock Royalty, Pers. Asst.)

45 sq m
Sleeps 2
1 King Bed

Deluxe Room, 2 Double Beds, Partial Ocean View

45 sq m
Partial ocean view
Sleeps 4
2 Double Beds

Deluxe Room, 2 Double Beds (Gold)

45 sq m
Sleeps 4
2 Double Beds

Deluxe Room, 2 Double Beds (Gold, Pure Wellness)

45 sq m
Sleeps 4
2 Double Beds

Deluxe Room, 2 Double Beds (Heaven, Gold)

45 sq m
Sleeps 3
2 Double Beds

Deluxe Room, 1 King Bed (Heaven, Gold)

45 sq m
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed (Heaven, Diamond)

45 sq m
Sleeps 2
1 King Bed

Deluxe Room, 1 King Bed (Heaven - Swim Up)

45 sq m
Sleeps 2
1 King Bed

Deluxe Room, 2 Double Beds

Sleeps 4
2 Double Beds

Deluxe Room, 1 King Bed (Heaven, Gold, Pure Wellness)

45 sq m
Sleeps 2
1 King Bed

Suite, Oceanfront (Heaven, Rock Suite)

240 sq m
Ocean view
Sleeps 4
1 King Bed and 2 Double Beds

Suite (Heaven, Rock Suite Platinum)

480 sq m
Ocean view
Sleeps 4
2 King Beds

Deluxe Room (Heaven, Sky Terrace)

90 sq m
Sleeps 2
1 King Bed

Deluxe Room (Grand Sky Terrace)

179 sq m
Partial ocean view
Sleeps 6
1 King Bed and 2 Double Beds

Deluxe Room (Sky Terrace)

90 sq m
Partial ocean view
Sleeps 2
1 King Bed

Deluxe Family Room

90 sq m
Sleeps 6
1 King Bed and 2 Double Beds

Similar properties

On private beach

Pool

Hot tub

Breakfast included

for 1 night

includes taxes & fees

14 Jan - 15 Jan

About this property

Hard Rock Hotel Riviera Maya - All Inclusive

Luxury property on the beach, with 2 outdoor pools

Catch some rays on Hard Rock Hotel Riviera Maya - All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 9 restaurants.

Hard Rock Hotel Riviera Maya - All Inclusive offers 1264 air-conditioned accommodations, which are accessible via exterior corridors and feature laptop-compatible safes and complimentary bottled water. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and hair dryers. Housekeeping is provided daily.

A private beach and 2 outdoor tennis courts are featured at the property. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Rock Spa® has 50 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room. The spa is open daily. Children under 17 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Our customers tell us they can't get enough of the helpful staff at Hard Rock Hotel Riviera Maya - All Inclusive. During your stay, you'll be close to Puerto Aventuras Marina. Enjoy features like free WiFi in public areas and free valet parking, plus 2 outdoor pools. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Free valet parking and self parking
Enjoy international cuisine at The Market, one of the property's 9 restaurants and 7 bars/lounges
Splash around at the waterslide or swim in the 2 outdoor pools
Treat yourself to body scrubs, aromatherapy, or deep-tissue massages at Rock Spa®
Services include babysitting, a free kid's club, and dry cleaning/laundry
Onsite recreation includes a private beach, 2 outdoor tennis courts, and a gym
8 minutes by car from Puerto Aventuras Marina and 9 minutes from Ecopark Kantun Chi
Airport shuttle service available for a fee
Cats and dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

Hard Rock Hotel Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Step outside to unwind on the white sand beach. At Hard Rock Hotel Riviera Maya - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Aventuras property.

The Market - This buffet restaurant specializes in international cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Pizzeto - This restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Frida - This restaurant specializes in Mexican cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

Zen - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Snorkeling

Land activities

Climbing wall

Fitness facilities

Tennis

Tennis lessons

Volleyball

Lessons/classes/games

Aerobics

Bartending

Cooking

Dancing

Language

Pilates

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Theme parties

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Free valet parking on site
Wheelchair-accessible parking available
24-hour return airport shuttle (surcharge)

Food and drink

9 restaurants and 2 coffee shops
7 bars/lounges, 1 swim-up bar and 1 poolside bar
24-hour room service
Coffee/tea in a common area

Restaurants on site

The Market
Pizzeto
Frida
Zen

Things to do

2 outdoor pools
2 outdoor tennis courts
Basketball
Billiards/pool table
Children's pool
Fitness centre
Full-service spa
Kayaking
Mini golf
Nightclub
Sauna
Shopping
A hot tub
Steam room
Tennis
Volleyball

Family friendly

2 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Free rollaway/extra beds
Corner/local shop
Mini golf
Snack bar/deli
Supervised childcare (surcharge)
Water slide

Conveniences

ATM/banking services
Banquet hall
Lift
Gift shop/newsstand
Corner/local shop

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Golf cart
Golf clubhouse
Golf clubs
Golf lessons with a pro
Hair salon
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Business services

Business centre
Computer station
Conference centre (87823 square feet of space)
Meeting rooms

Outdoors

Beach umbrellas
Garden
Private beachfront location
Terrace

Spa

50 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hot springs/mineral springs
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - sports
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Handrails in stairwells
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible (may have limits)
Wheelchairs available on site

Beach towels
Designated smoking areas (fines apply)
TV in lobby

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Free rollaway beds
Premium bedding

Bathroom

Dressing gowns
Designer toiletries
Hairdryer
Jetted bath
Private bathroom
Rainfall showerhead
Separate bath and shower
Towels

Entertainment

Flat-screen TV
Premium channels
Satellite channels

Food and drink

Coffee/tea maker
Free bottled water

Access via exterior corridors
Connecting rooms available
Iron/ironing board
Laptop-compatible safe
Phone
Separate sitting area
Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM

Contactless check-in available

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: USD 150 per pet, per stay
Only dogs and cats are allowed
Maximum 2 (weight limit: 40 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Free rollaway/extra beds!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: USD 68 per person (roundtrip)
Pet fee: USD 150 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Hard Rock Hotel Riviera Maya - All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

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Hard Rock Hotel Riviera Maya - All Inclusive Reviews

7.8

Good

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Maria

15 Sept 2024

Stayed 7 nights in May 2024

6/10 Okay

Luz Eliana

12 Sept 2024

Disliked: Property conditions & facilities

Stayed 3 nights in Aug 2024

10/10 Excellent

Alicia

Travelled with family, Travelled with family and small children, Travelled with partner

11 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We enjoyed all the pools, beaches and restaurants. We had great service at the Faro restaurant, and the staff there was amazing. They made us feel very welcome and on our last day there we even received a thank you card from the staff. My complaint is that I wish they would have an early check-in for guests whose flights are early in the morning. Instead of being honest and saying our room wouldn't be ready till 3, they told us to check back every couple of hours. Our room was still not ready at 3 pm but they did call to apologize and also gave us a free comp. Which was greatly appreciated. Also, the building we were in had no golf cart to take us back and forth to the other buildings. It wasn't a problem walking during the day to the pools but when you're all dressed for dinner you don't want to arrive all sweaty from the walk. Other than that it was a great resort and family friendly with many options and places to hang out.

Stayed 4 nights in Sep 2024

10/10 Excellent

Fernando de Jesus Martinez

5 Sept 2024

Liked: Amenities

Stayed 5 nights in Aug 2024

2/10 Terrible

ROBERT EMMANUEL

Travelled with family and small children

18 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

All I can say that is the worst resort I ever stared. I went there for a family trip I had been to the hard rock in punta Cana so I thought I would have a good experience but I was so wrong. Hard rock is just a name really because they are expensive but the experience here was the worst. The food isn’t good the only good place was el gallo tacos were good other than that nothing else. To night life the club isn’t open every day so at 7 when the pools close they have a 1 hr show at the theater or outdoor and your night is done. Took us over 3 hrs to get our room. There was cockroaches in the room. The workers were nice except for the reception people I had the worse experience with a bunch of them. No one knew anything and they all will tell you different things. At check out I ended up paying for their erroneous information but they won’t let you check out unless you pay and their attitude is we have your credit card that is going to be charge and that’s it very rude. So much more to say. But all I can say is do not waste your money here I wish I would’ve chosen another resort to go and feel like my hard working money was actually well spent. I just got back and I feel like a need another vacation after going through what I went through with them. Don’t waste your money. Pay attention to the reviews. I feel like if you are a member you might have a good review here because they definitely treat you different but why wouldn’t they when the cheapest membershipis $80,000

Stayed 5 nights in Aug 2024

6/10 Okay

Eric

Travelled with family

17 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Aug 2024

2/10 Terrible

Juan

Travelled with family

12 Aug 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

They hotel is super out dated. Its so old the bath room looks like a 3 world country the showed handles broke while i was there its. My family rented 6 rooms and everyone came back with Covid-19 due to the dirtiest bed sheets. Dont pay high amount for this property. I dont recommended it.

Stayed 5 nights in Jun 2024

6/10 Okay

Jose

12 Aug 2024

Stayed 3 nights in Aug 2024

10/10 Excellent

Elaf

Travelled with family

10 Aug 2024

Liked: Cleanliness, staff & service, amenities

Customer service was excellent. Variety of food options. Staff were friendly. The room was out dated

Stayed 4 nights in Aug 2024

8/10 Good

Jazmine

6 Aug 2024

Stayed 3 nights in Jun 2024

4/10 Poor

Breanna Lanae

Travelled with family, Travelled with group

6 Aug 2024

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

No AC the whole trip! Asked for additional fans in our room and none were provided.

Stayed 3 nights in Jul 2024

8/10 Good

Yanira

Travelled with family

5 Aug 2024

Liked: Cleanliness, staff & service, amenities

Air conditioning needs an upgrade it was very hot at the red lobby and rooms.

Stayed 5 nights in Jul 2024

10/10 Excellent

RAMI

Travelled with family and small children

4 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Not bad. 2nd time. Kids friendly place.

Stayed 4 nights in Jul 2024

10/10 Excellent

Eriselda

Travelled with family

4 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent place

Stayed 6 nights in Jun 2024

8/10 Good

Virgilio

Travelled with family, Travelled with family and small children

1 Aug 2024

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 4 nights in Jul 2024

10/10 Excellent

Rosa

30 Jul 2024

Stayed 6 nights in Jul 2024

10/10 Excellent

Coby

Travelled with family and small children

29 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved it

Stayed 4 nights in Jun 2024

8/10 Good

IVAN, Bayside

Travelled with family

23 Jul 2024

Liked: Staff & service, amenities

Excelent place to stay. Rooms are very old, noisy and smelly. Shame on this

Stayed 6 nights in Jul 2024

2/10 Terrible

Ivis

Travelled with partner

22 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Dirty, Old, holes on the ceiling everywhere, leakage mold everywhere

Stayed 3 nights in Jul 2024

2/10 Terrible

ISIS

Travelled with partner

22 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

On their website shows as a 5 star hotel! that is not a 5 star hotel! Everything was old dirty or broken! The hotel itself is falling apart! Roof holes and leaks everywhere and mold everywhere! We reserved from July 18-22 we left on the 20th and went to a real 5 star hotel! Extremely difficult to seat at any of their restaurants! 2-3hr wait everywhere! Everyone ended up at the buffet! Which was always full and not good at all! Extremely disappointed ☹️

Stayed 4 nights in Jul 2024

10/10 Excellent

Larry

22 Jul 2024

Stayed 6 nights in Jul 2024

10/10 Excellent

Moises

21 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jul 2024

10/10 Excellent

Schrade

18 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolutely loved this experience! I will be returning and getting a hard rock membership! Everybody was so kind and food was great!!

Stayed 5 nights in Jul 2024

4/10 Poor

Laura

15 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jul 2024

4/10 Poor

Vicente

14 Jul 2024

Disliked: Property conditions & facilities

The ac wasn't working properly bed area 11 lights out i reported they never fixed concierge team lied to me i ask for for something they drove thru a procedure i want to do.

Stayed 3 nights in Jul 2024