Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive

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Dates

February 2025

March 2025

9 restaurants, breakfast, lunch, dinner served; international cuisine

Private beach, white sand, sun-loungers, beach umbrellas

Overview
Rooms
Location
Policies

Very good

Popular amenities

Pet-friendly
Bar
On private beach
Hot tub
Pool
Breakfast included

Explore the area

Carretera Cancun-Chetumal KM 72, Riviera Maya, Puerto Aventuras, QROO, 77710

Blu Riviera Maya
‪17 min walk‬
Puerto Aventuras Golf Club
‪6 min drive‬
Oasis Beach
‪15 min drive‬
Cozumel, Quintana Roo (CZM-Cozumel Intl.)
‪258 min drive‬

Room options

1 bedroom, premium bedding, in-room safe, desk

Rock Royalty Level - Deluxe platinum, 1 king bed

45 sq m
Sleeps 2
1 King Bed

Deluxe Swim-up King

46 sq m
Sleeps 2
1 King Bed

Deluxe Gold king bed PURE allergy-friendly

46 sq m
Sleeps 2
1 King Bed

Deluxe Platinum Sky Terrace, one king bed

86.9 sq m
Sleeps 2
1 King Bed

Deluxe Gold king bed

46 sq m
Sleeps 2
1 King Bed

Rock Suite Platinum

45 sq m
Ocean view
Sleeps 6
1 King Bed and 2 Double Beds

Deluxe Diamond, one king bed

45 sq m
Partial sea view
Sleeps 2
1 King Bed

Deluxe Gold, two double beds

43.0 sq m
Sleeps 3
2 Double Beds

Similar properties

On private beach
Pool
Hot tub
All-inclusive

for 1 room

includes taxes & fees

8 Mar - 9 Mar

Pool
Breakfast included
All-inclusive
Spa

for 1 room

includes taxes & fees

8 Mar - 9 Mar

About this property

Adults-only beachfront property with 3 outdoor pools

Catch some rays on Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 9 restaurants.

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive offers 577 accommodations with indoor private hot tubs and laptop-compatible safes. Rooms open to balconies. Beds feature premium bedding. LCD televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers with jetted bathtubs, bathrobes, designer toiletries, and hair dryers. This Puerto Aventuras property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, 2 outdoor tennis courts, and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Rock Spa has 50 treatment rooms including rooms for couples. Services include facials, body treatments, and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive. During your stay, you'll be within walking distance of Oasis Beach. Features include free breakfast, free WiFi in public areas, and free valet parking. This property offers pet-friendly amenities like food and water bowls.

Free buffet breakfast served daily
Free WiFi
Free valet parking and self parking
Enjoy international cuisine at Toro, one of the property's 9 restaurants and 7 bars/lounges
Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
Indulge with aromatherapy, massages, or facials at Rock Spa
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a private beach, 2 outdoor tennis courts, and a gym
14 minutes by car from Xplor Theme Park and 12 minutes from Puerto Aventuras Marina
Airport shuttle service available for a fee
Cats and dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 9 restaurants and 2 coffee shops/cafes, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, outdoor tennis courts, and a hot tub. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Puerto Aventuras property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

Toro - This restaurant specializes in international cuisine and serves lunch and dinner.

Ciao - This restaurant specializes in Italian cuisine and serves breakfast and dinner.

Le Petit Cochon - This restaurant specializes in French cuisine and serves dinner only.

Los Gallos - This restaurant specializes in Mexican cuisine.

Dive - This poolside bar serves light fare only.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Snorkeling

Land activities

Bicycling

Tennis

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Free valet parking on site
24-hour return airport shuttle (surcharge)

Food and drink

Free buffet breakfast available daily 7:00 AM–11:00 AM
9 restaurants and 2 coffee shops
7 bars/lounges and 1 swim-up bar
24-hour room service

Restaurants on site

Toro
Ciao
Le Petit Cochon
Los Gallos
Dive

Things to do

3 outdoor pools
2 outdoor tennis courts
Fitness classes
Arcade/games room
Basketball
Bike rentals
Billiards/pool table
Fitness centre
Free water park access
Full-service spa
Karaoke
Nightclub
Pilates classes
A hot tub
Tennis
Volleyball
Yoga classes
Ziplining

Conveniences

ATM/banking services
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Corner/local shop

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Golf cart
Golf clubhouse
Golf clubs
Golf lessons
Hair salon
Luggage storage
Multilingual staff
Porter/bellhop
Tennis lessons
Tour/ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference centre
Meeting rooms

Outdoors

Beach loungers
Beach umbrellas
Garden
Pool sunloungers
Pool umbrellas
Private beachfront location
Terrace

Spa

50 treatment rooms
Aromatherapy
Body treatments
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massages
Massage/treatment rooms
Spa open daily
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible (may have limits)

Beach towels
Couples dining
Designated smoking areas
Romance packages available
TV in lobby

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Premium bedding

Bathroom

Bathrobes
Designer toiletries
Hairdryer
Jetted bath
Private bathroom
Separate bath and shower
Towels

Entertainment

LCD TV
Premium channels
Satellite channels

Food and drink

Coffee/tea maker
Free bottled water

Desk
Iron/ironing board
Laptop-compatible safe
Private indoor hot tub
Soundproofing
Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: USD 150 per pet, per stay
Only dogs and cats are allowed
Maximum 2 (weight limit: 40 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

This property welcomes adults only.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: USD 68 per person (roundtrip)
Pet fee: USD 150 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hard Rock Hotel Riviera Maya Adults Solidaridad

Hard Rock Riviera Maya Adults Only

Hard Rock Riviera Maya Adults Only Puerto Aventuras

Hard Rock Hotel Riviera Maya Adults

Hard Rock Hotel Riviera Maya Adults Puerto Aventuras

Hard Rock Hotel Riviera Maya Adults All Inclusive

Hard Rock Hotel Riviera Maya Adults Only All Inclusive

Hard Rock Riviera Maya Adults

Hard Rock Hotel Riviera Maya Adults Only All Inclusive

Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive Reviews

8.2

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

8/10 Good

JOSE

21 Nov 2024

Liked: Staff & service

Stayed 3 nights in Nov 2024

10/10 Excellent

Tara

Travelled with partner

12 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The employees were amazing. We had a wonderful vacation.

Stayed 4 nights in Nov 2024

10/10 Excellent

Pedro

Travelled with family, Travelled with group

8 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent service from all staff. Very good food and services in all restaurants visited so far.

Stayed 1 night in Nov 2024

10/10 Excellent

Eric

14 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Oct 2024

10/10 Excellent

Eduardo

10 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Oct 2024

10/10 Excellent

Andrea

Travelled with partner

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

loved it all

Stayed 2 nights in Sep 2024

6/10 Okay

Rickie P, Irving

Travelled with partner

31 Aug 2024

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

Property service wasn’t up to par. Broken things in the room. Food was very good!!

Stayed 5 nights in Aug 2024

6/10 Okay

Shawna

25 Aug 2024

Liked: Staff & service

I would expect a little more coming from the Hardrock. The standard staff was amazing and very attentive. Our room was small, their was no shampoo in the bottles, the room took forever to cool, and the terrace level balcony latch didnt work (which wouldn’t have been an issue as it’s a private level terrace) but there were workers fixing the balcony next to ours that hopped over to our balcony. As they were heading down the stairs on our room they saw me and my husband in adult activities on our bed. We have no clue and no warning why they went to our room. The managment did give us a $100usd resort credit for the inconvenience and fixed the latch. Honestly I felt more uncomfortable as their workers saw me naked. The last night of our stay was when we actually felt welcomed. When cleaning came in they decorated our bed and left us a bottle of champagne. I was there with a big wedding group and I own a wedding planning company. I am also a verified vendor with Hardrock international. The adult only side was very underwhelming compared to the family side. But I guess that’s to be expected as adults might want to relax. They will try to have you buy tickets to CocoBongo at the pool… just purchase on your own. Our tickets were very high up and couldn’t even enjoy the show. Overall this wasn’t the vacation I expected especially from a place with the Hardrock name.

Stayed 3 nights in Aug 2024

10/10 Excellent

Felisa

22 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Aug 2024

10/10 Excellent

Shawn

20 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Like did the scenery and how great the staff and everyone was

Stayed 4 nights in Aug 2024

4/10 Poor

Pharen, Garner

Travelled with group

13 Aug 2024

Liked: Amenities

Disliked: Property conditions & facilities

I paid a $500 deposit when I booked the trip in May. When I arrived at the resort in Aug, I had to pay the full amount as they did not account for the deposit. Although, Expedia recognized it. Also, when I checked in they did not provide any information except the cost if I loose my wrist band. The food and the areas around the property was nice but not the room. There were cracks and water damage in severals spots on the ceiling.

Stayed 3 nights in Aug 2024

10/10 Excellent

Ana Teresa

Travelled with partner

12 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

STAFF WAS SUPER NICE AND PROFESSIONAL. DRINKS AT THE BAR WERE GREAT.

Stayed 7 nights in Aug 2024

4/10 Poor

Gavin

Travelled with family, Travelled with partner

10 Aug 2024

Disliked: Cleanliness, amenities, property conditions & facilities

The only good thing about the property is the fitness area. All other areas and aspects of the resort were below subpar in my opinion. The hallways and entryway to some main points throughout the property suffered from leaks and subsequent buckets were everywhere. The landscaped had gum wrappers, snack wrappers and other debris in clear site. The pool area furniture was rather dated and showed visible signs of wear. The waitstaff at the pool was hit or miss, some where good others were very disinterested in helping you. Thats all before I get to the room and the visible mold on the shower head, this in the upgraded Adults Only 2 story terrace room. The steps leading up to the terrace were very dusty, leaving us very uninterested in going back up. I could go on and on, needless to stay I was not happy with my stay. This is not a property that should be rated at 5-Star. I have stayed at many others resorts and this one by far has been the worst. I will not be returning, nor do I recommend it.

Stayed 3 nights in Aug 2024

4/10 Poor

Bricely

Travelled with group

28 Jul 2024

Liked: Staff & service, amenities

Disliked: Cleanliness, property conditions & facilities

Property needs major upgrades building is falling apart. My room smell like mold certain areas in the hotel in the Haven, adult building also smell like mold, a lot of water leakage on the floor and coming from the ceiling.

Stayed 4 nights in Jul 2024

6/10 Okay

Claudia M, Apopka

Travelled with partner

28 Jul 2024

Liked: Staff & service, amenities

Disliked: Property conditions & facilities

To begin, I want to clarify that the service and staff are excellent and beyond here. All very polite and friendly. However…. This property was in terrible condition when it comes to humidity. And the building infrastructure but the worse was that I had a cockroach coming out of the shower awhile I was taking a shower and all the mirrors were not even swiped!! When I call the reception it took them 40 min to come and spray the room and the smell was unbearable, to tap it off the next morning we had a noise of the maintenance people banging the hammers and the loan at 9 am so this is the reason for my raiting. I have videos and pictures to share

Stayed 3 nights in Jul 2024

2/10 Terrible

Bipin

8 Jul 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Do not spend any money in this hotel. We went 30 people for family reunion and no one was happy with this hotel. No good food, limited variety of food, worst grade alcohol.

Stayed 3 nights in Jul 2024

10/10 Excellent

Roy

3 Jul 2024

Stayed 3 nights in Jun 2024

6/10 Okay

Billy

Travelled with family

26 Jun 2024

Liked: Amenities

The food was 5 stars and the drinks were amazing. Hotel staff get 2 stars. Major issues with our room and trying to get housekeeping to clean the room on time. Front staff then tried to trick us into signing a waiver of claims and rights because it was raining so bad people were falling and getting injured at the resort. When we declined to sign away our rights, everyone became very cold.

Stayed 5 nights in Jun 2024

8/10 Good

Kory

17 Jun 2024

Stayed 7 nights in Jun 2024

10/10 Excellent

Leslie

Travelled with partner

6 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

My husband and I stayed here for 9 nights 10 days and everything was absolutely perfect. We loved how polite and friendly everyone was with us from when we arrived until when we left. Hotel was beautiful, our room was exactly as pictured, drinks were 10/10, the different pools were big (we loved that there was an adults only side and a family side), food was delicious and the beach was out of this world👌 The service was top notch and we loved how there was 24 hour room service. We really enjoyed staying here and we’re hoping to visit another HARD ROCK soon!

Stayed 9 nights in May 2024

8/10 Good

John

Travelled with family

25 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The staff was very good and very helpful, the property nice and clean and very pretty. The only thing I was not to liking was the sales pitch and not taking a persons no and trying to many times to get a person to buy in. Also being pushed aside for transportation to your room when new customers came in

Stayed 9 nights in May 2024

8/10 Good

JUAN

Travelled with family

19 May 2024

Liked: Staff & service, property conditions & facilities, room comfort

El servicio es muy bueno, el personal muy atento y dispuesto en el momento que se le requiere, las instalaciones dejan mucho que desear, han permitido que el hotel decaiga, hay goteras en los pasillos, las habitaciones están viejas, las puertas de mueble del servibar están vencidas, los cajones hinchados (acres el de arriba y se abren los de abajo, se atoran), cuando hagan trabajos de mantenimiento cierren las zonas y no permitan que los trabajadores de la construcción se paseen entre los huéspedes en zonas como alberca, jardines y playa, es incómodo para las damas, hago esta crítica sin el afán de molestar, ve muchas áreas de oportunidad a mejorar, finalmente el servicio y hospitalidad de su personal permitió disfrutáramos de nuestras vacaciones,

Stayed 5 nights in May 2024

10/10 Excellent

Doris

Travelled with family

17 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelente

Stayed 2 nights in May 2024

8/10 Good

Richard, Oakland

17 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in May 2024

4/10 Poor

Christopher, Carrollton

Travelled with family, Travelled with group

7 May 2024

I paid for the adults Heaven since we were there with 60 other family members thst were allbadults and we were the only ones to moved to the family resort. Our room had a water leak in the ceiling as well...and the concierge was only able to book dinner reservations between 11am-2pm which was when we were away for excursions. Could keep going but it was a great experience for us but we did tye best we can.

Stayed 4 nights in May 2024