Tukan Hotel & Beach Club

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Popular amenities

Bar

Pet-friendly

Housekeeping

Pool

24/7 front desk

Air conditioning

Explore the area

Calle Quinta Avenida, between Calle 14 Nte & Calle 16 Nte, Playa del Carmen, QROO, 77710

Quinta Avenida
1 min walk
Quinta Alegría Shopping Mall
1 min walk
Calle 12
2 min walk
Playa Del Carmen, Quintana Roo (PCM)
17 min walk

Room options

In-room safe, free cots/infant beds, free rollaway beds, free WiFi

Standard Room, 2 Bedrooms

45 sq m
Sleeps 4
1 Queen Bed and 2 Double Beds

Deluxe Room ( Meals and Drinks in our Rest over la Quinta Avenida and 10th Ave)

21 sq m
Sleeps 3
1 Queen Bed and 2 Double Beds

Similar properties

Pool

Hot tub

All-inclusive

Parking included

for 1 night

includes taxes & fees

6 Dec - 7 Dec

About this property

Hotel with 2 outdoor swimming pools, steps from Quinta Avenida

Along with 2 outdoor pools, this smoke-free hotel has a restaurant and a bar/lounge. Free WiFi in public areas and a free beach shuttle are also provided. Additionally, a beach bar, a 24-hour front desk, and tour/ticket assistance are onsite.

Tukan Hotel & Beach Club offers 156 air-conditioned accommodations with safes and ceiling fans. Rooms open to balconies. Flat-screen televisions come with cable channels.

Bathrooms include showers with rainfall showerheads. This Playa del Carmen hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Tukan Hotel & Beach Club, you're just a quick walk from Playa del Carmen Main Beach. You'll find features like free WiFi in public areas and a free beach shuttle, plus 2 outdoor pools.

Free WiFi
Drinking and dining options include a restaurant, a beach bar, and a bar/lounge
Take a swim in the 2 outdoor pools
Services include tour or ticket assistance, a porter, and wedding services
Steps from Quinta Avenida and 5 minutes by foot from Playa del Carmen Main Beach
Free beach shuttle service

Tukan Hotel & Beach Club offers its guests 2 outdoor swimming pools. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Public spaces have free WiFi.

Tukan Hotel & Beach Club also features tour/ticket assistance, a garden, and a front-desk safe.

This 3-star Playa del Carmen hotel is smoke free.

La ceiba bar y buffet - Onsite buffet restaurant.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

No on-site parking available
Free beach shuttle

Food and drink

1 restaurant
1 beach bar and 1 bar

Restaurants on site

La ceiba bar y buffet

Things to do

2 outdoor pools
Motorised watercraft

Family friendly

2 outdoor pools
Free cots/infant beds
Free rollaway/extra beds

Conveniences

Front-desk safe
Water dispenser

Guest services

24-hour front desk
Daily housekeeping
Porter/bellhop
Tour/ticket assistance
Wedding services

Outdoors

Garden

Smoke-free property

Room amenities

Bedroom

Air conditioning
Ceiling fan
Free cots/infant beds
Free rollaway beds

Bathroom

Private bathroom
Rainfall showerhead
Shower
Towels

Entertainment

TV channels
Flat-screen TV

Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets welcome with a deposit of MXN 500 per stay
Only dogs are allowed
Weight limit: 22 lbs per pet
Pets cannot be left unattended
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Free rollaway/extra beds!

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet deposit: MXN 500 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards

Front desk staff will greet guests on arrival.

We should mention

Registered guests are the only ones allowed to be in guestrooms.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation.

Property is also known as

Hotel Tukan

Tukan

Tukan Beach Club All Inclusive Playa del Carmen

Tukan Beach Club All Inclusive

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Tukan Hotel

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Tukan Hotel & Beach Club Reviews

6.2

6.8/10

Cleanliness

6.6/10

Staff & service

4.0/10

Amenities

5.8/10

Property conditions & facilities

2/10 Terrible

Verified traveller

30 Apr 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 6 nights in Apr 2019

8/10 Good

Jim

Travelled with partner

25 Feb 2019

Liked: Cleanliness, staff & service

The hotel is located right on 5th Avein th heart of the action. The all inclusive option provided 3 options for dining, Legends sports bar, La Ceiba buffet and Los Tulipanes restaurant. We loved the food and atmosphere at the sports bar and the restaurant had amazing views of the street and lots of food options, however we weren’t impressed with the buffet. The all inclusive also included drinks at The Living Bar and the Kool Beach Club. All these combined for a variety of dinning and drinking options. The hotel rooms are nothing fancy, but were very clean, and everything worked as it should (a/c, hot water, safe) beds and pillows are very firm, hair drier and irons have to be signed out from the front desk for 2 hours at a time. The soap and shampoo provided does not lather well and there is a minimum number of coat hangers in the closet (6). There is a tv with English channels but there isn’t a phone in the room. The pools are nice and clean but very shaded

Stayed 7 nights in Feb 2019

6/10 Okay

Rubi, Michigan

23 Aug 2017

Liked: Cleanliness, room comfort

Modest hotel

The hotel itself was very modest, not a fancy luxurious place to stay, but it was a very comfortable suite to stay in for a week. Hotel staff are very nice people and provided plenty of information along with maps and schedules. The street is very busy and there are so many stores to see and things to do. The only downside to the all inclusive portion is the restaurant that we were told to dine at, connected to the hotel lobby and the bar nearby. Los Tulipanes waiters are rude and take their time when it comes to taking your order. There were only two waiters that were very nice, the rest couldn't care less about us. The food was amazing, which is why we kept returning and putting up with terrible service from the waiters.

Stayed 7 nights in Aug 2017

8/10 Good

luis, salinas, ca.

28 Jul 2017

Liked: Cleanliness, property conditions & facilities, room comfort

Position geografic is perfect. Clean and very secure.

Stayed 4 nights in Jul 2017

2/10 Terrible

Esther, Frisco TX USA

25 Jun 2017

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible hotel

really bad experience, I don't recommend to no body this hotel.

Stayed 4 nights in Jun 2017

4/10 Poor

Edgar

18 May 2017

Disliked: Cleanliness, property conditions & facilities, room comfort

Great location, but that is it.

I booked a room in their luxury room, with queen bed. I was put off hotel site, the room was old and dirty, bugs everywhere. Room service once left is without any towel. Room amenities are very limited, no iron, no lotion, only hand soap, and shampoo. The upside is the overall location, this hotel is in the heart of downtown Playa Del Carmen. The restaurants for this hotel are extremely nice. The other bad is that the beach is approx a 20 minute walk, and even if you book all inclusive, they treat you like a nobody at the "Kool Beach" drinks are served in plastic cups, and food is not included, you must pay separate.

6/10 Okay

Sally

2 Jan 2017

Liked: Staff & service, property conditions & facilities

Disliked: Room comfort

Great location and drink options

The resort was very beautiful. It feels like you are walking through a jungle. It is right by 5th Avenue, so you are able to see pedestrians walking by. The bar and restaurant are open, so people watching is easy and fun! The beach is only a 10 minute walk, so you can walk on 5th Avenue and shop on your way if you want. Or there's a shuttle to take if walking isn't your style. Unfortunately, the rooms were just okay. Our room's linens had yellow stains on them. The shower didn't drain, and when we informed the front desk, they said they would send someone up to fix it, but didn't. We didn't spend much time in the rooms, however, so it wasn't that big of a deal. The patio had a hammock, though, which was very relaxing! The food was good. You do have to walk across the street for one of the restaurants that serves breakfast on the resort, but again, not a big deal. The bars were awesome! Lots of drink options for all-inclusive guests. The service wasn't awesome. They were always short on servers in the Living Bar and nice restaurant next door to Living Bar. The beach was awesome! You have to reserve chairs at Kool beach (free with all-inclusive!), and the bar there is close to the chairs. The bar tenders just looked at your wristband to make sure you're all-inclusive. They also had good drink options. Absolut vodka and Don Julio tequila were a few alcohol options, so it wasn't low-quality alcohol. Get a massage at Kool beach! Cheap :) Overall, it was great time!

2/10 Terrible

Verified traveller

16 Jul 2016

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

never been in a hotel with a service like this.

Hotel didn't honor what we paid for the package. Shuttle from hotel to the airport was prepaid $76.00, but we had to take a taxi because the hotel rejected to give us the service. They said didn't have any shuttles that morning. our flight back to Houston was at 1:49, I spent 3 hours taking with the Expedia agents trying to solve the problem. They didn't do anything to help, the hotel employees either. It's like they didn't care at all, even do everything was confirmed in my printed documents from the computer. Spent more than two hours coming to the hotel after arriving because the driver didn't know where the Tucan hotel was located. Second night, when I opened my bed to go to sleep (10 pm) the flat sheet had very a "notorious BLOOD mark" on it. I requested to change the sheets, 3 times, I had to wait for an hour, until the front office sent somebody to my room #501. No apologies, no respect for the situation at all. The hotel we paid for is the Tucan hotel and beach club, but we had to walk 10 blocks to get there. The Expedia agent misguided us with lies and make us to pay for something we didn't buy. He affirmed us that our hotel was in the beach. Unfortunately our experience is been horrible. Our room was not Deluxe, we paid for delux I am requesting to be reimburse for the taxi ($46.00) and my money back for the prepaid Shuttle ($76.00). You have no right to ruin people's vacation. Itinerary # 7195161395666 Houston to Cancun, to Playa del Carmen Magdalena Rosental

6/10 Okay

Manuel A, Mexico City

6 Jul 2016

Disliked: Staff & service, room comfort

Disappointed

Very basic hotel Beach club is very far and non convenient Personnel is not kind The room is very basic and has no telephone in the room Bad Tv cable service

8/10 Good

Chris, Okanagan Valley/San Blas

20 May 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The stay was great. The wifi was horrible.

10/10 Excellent

Shawn, Dallas, TX

10 Apr 2014

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome hotel!

I enjoyed Tucan hotel so much that if I am ever in that area again I will book my stay. I have never been to Mexico and I booked this through Expedia. The place was super, super clean. They seem to wash everything from top to bottom everyday. They are hard working and they do a wonderful job. The only thing that I would want to see change is the bed, it was a little stiff. Other than that the people, food and safety were awesome! Book this hotel if there is room you will not be disappointed.

6/10 Okay

dan

21 Mar 2014

Liked: Staff & service

8/10 Good

alex, Mty

18 Mar 2014

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for a weekend

I Like this hotel because of its location, right on the 5th ave. 3 blocks from the night clubs and 3 from the Beach, the Hotel is surrounded by restaurants, shops, some bars, so if you want to go out at nights it is an excellent choice. plus it is all inclusive so you actually do not spend on drinks at the beach. the hotel has a private beach with a bar next to KOOL. Im coming back no doubt.

8/10 Good

Gene

20 Oct 2012

Liked: Cleanliness, room comfort

Disliked: Property conditions & facilities

Modest hotel. Good value

This is a good clean hotel in an excellent location. Air conditioning did not work but was eventually moved to a new room

6/10 Okay

Pam & Rick, Wis.

7 Apr 2010

Liked: Cleanliness

Disliked: Property conditions & facilities

4 the money and location it was OK

Ok if you like being close to all the fun , but not if you want to relax and have a good night sleep. The food was just ok, we tryed it 2 times and then found great food on 5th and side streets, look around they have some great deals on dinners and the food is very good and cheap .( but look around and ask for the best price) The music went on till 3:oo am most mornings but the last one we were there.....Crank up the air and it drowns out the pounding beat of the music......For the money (cheap) it was a good place to stay ,right on 5th ave (shopping central )and 1 block from the beach.Great location.

10/10 Excellent

Cassie, Chicago, IL

29 Apr 2009

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quaint hotel on 5th Ave.

Stayed at Moongate one night before moving to an all inclusive for a wedding. Cute little hotel right in the heart of 5th ave. Small, quaint, clean, check-in and check-out was quick with a smile. Would stay here again.

2/10 Terrible

Brad

21 Apr 2009

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible Experience

Avoid this hotel at all costs. The beds were like rocks, the A/C didn't work, the staff was rude. I would compare this hotel to a cheap hostel.

10/10 Excellent

Michele

3 Mar 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Feb 2019

6/10 Okay

Verified traveller

22 Jan 2015

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities, room comfort

tukan mal

cuartos muy pequeños, y la comida del all inclusive terrible.

6/10 Okay

carolina, Playa del carmen

21 Oct 2014

Mal el todo incluido

El hotel no ofrece lo que pagas aqui, era todo incluido y cuando llegas te dice que no incluye el club de playa, ni toda la comida ni bebidas y hay q pagar 2,000 pesos mas. Muy mal ya que cuando lo ofrecen en hoteles dice todo incluido. Nunca dice que no puedes ir a la playa.

2/10 Terrible

Isaias, Estado de México

19 Jun 2014

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No coincide lo que ofrecen con lo que es realmente

Al inicio solicite una habitación con una cama matrimonial y me dan una con dos individuales, al cuestionar sobre esto, me dan a entender que eso hay, y ofrecen el club de playa y varias cosas no aplican en el plan todo incluido, te quieren vender el plan "premium" y con menos de lo que cuesta me hubiera ido originalmente a otra opción que tenía, muy mal la verdad, deberían quitarlo de la lista de hoteles que manejan. Me lleve una decepción muy grande.

10/10 Excellent

kong, korea

13 Apr 2014

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

good

very good

2/10 Terrible

Kerstin

8 Apr 2014

Disliked: Cleanliness, property conditions & facilities, room comfort

6/10 Okay

Elin, Sverige

3 Apr 2014

Liked: Staff & service, room comfort

Billigt och bra

Vi blev "uppgraderad" till Real Resort. Hade ett stort rum med balkong. Bra för pengarna. Samma för den all inclusive som ingick. Helt ok för pengarna. Stranden vid deras Beach Club var lite svår att bada från men det är inte så långt att gå för att få finare strand.