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The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

4.5 star property
VIP Access

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Photo gallery for The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Rooftop terrace
Front of property – evening/night
Rooftop terrace
Reception
Sauna, hot tub, steam room, body treatments, hydrotherapy, aromatherapy

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
1 Ave. Norte y Calle 28 Norte, Gonzalo Guerrero, Playa del Carmen, QROO, 77720
  • Quinta Avenida
    ‪1 min walk‬
  • Mamitas Beach
    ‪3 min walk‬
  • Playa del Carmen Main Beach
    ‪3 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪8 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Deluxe Junior Suite, Partial Ocean View

Deluxe Junior Suite, Partial Ocean View | Beach/ocean view

Deluxe Junior Suite, Partial Ocean View

  • 44.82 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 2 Queen Beds

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Junior Suite, 2 Queen Beds

  • 44.82 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, Work & Play

In-room safe, blackout curtains, iron/ironing board, free WiFi

Deluxe Junior Suite, Work & Play

  • 44.82 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite

In-room safe, blackout curtains, iron/ironing board, free WiFi

Luxurious Grand Master Suite

  • 137.37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Junior Suite, City View

Deluxe Junior Suite, City View

Deluxe Junior Suite, City View

  • 44.82 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxurious Grand Master Suite, Partial Ocean View

Luxurious Grand Master Suite, Partial Ocean View | Beach/ocean view

Luxurious Grand Master Suite, Partial Ocean View

  • 137.37 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed

Deluxe Junior Suite, 1 King Bed

  • 44.82 sq m
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxurious Master Suite

In-room safe, blackout curtains, iron/ironing board, free WiFi

Luxurious Master Suite

  • 100.2 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

6 restaurants, international cuisine

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Free WiFi
4.3 out of 5, Excellent, (2719)
The price is €328
for 1 room
includes taxes & fees
17 Mar - 18 Mar
Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About this property

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Adults-only hotel with 3 restaurants and a full-service spa
3 restaurants, a full-service spa, and an outdoor pool are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Other amenities include 2 bars/lounges, a fitness center, and a poolside bar. Housekeeping is available on request.
The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers 120 air-conditioned accommodations with iPod docking stations and safes. Rooms open to furnished balconies. Accommodations offer separate sitting areas. 50-inch flat-screen televisions come with cable channels. Microwaves and coffee/tea makers are provided. Bathrooms include rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Okom has 4 treatment rooms. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a hot tub, and a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites's great location gets high marks from our customers. During your stay, you're just a quick walk from Quinta Avenida. Free WiFi in public areas, free valet parking, and 3 restaurants are available.
  • Free WiFi
  • Free valet parking
  • The 3 restaurants, poolside bar, and 2 bars/lounges offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to manicures and pedicures, body treatments, or body wraps at Okom
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests really like the accommodations for the spaciousness and cleanliness
  • Steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach
Some rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites offers its guests a full-service spa, an outdoor pool, and a hot tub. There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi.

A business center and meeting rooms are available. A fitness center, a sauna, and a rooftop terrace are also featured at the luxury The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites. Free valet parking is available.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.
28 - Onsite buffet restaurant.
Asiatico - Onsite fine-dining restaurant. Open select days.
Cachito - Onsite fine-dining restaurant. Open select days.
Lobby bar - Onsite bar. Open daily.
Roof 28 - Onsite rooftop bar. Open daily.

All-inclusive details

All-inclusive room rates at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Land activities

Fitness facilities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: USD 10 per person
  • 3 restaurants
  • 2 bars/lounges and 1 poolside bar

Restaurants on site

  • 28
  • Asiatico
  • Cachito
  • Lobby bar
  • Roof 28

Things to do

  • Bike parking
  • Bike storage
  • Billiards/pool table
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Sauna
  • A hot tub
  • Steam room
  • Yoga classes

Conveniences

  • Lift
  • Front-desk safe
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible shuttle
  • Lift
  • Lift door width (centimetres): 122
  • Front entrance ramp
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 160
  • Pool hoist on site
  • Step-free path to entrance
  • Tile flooring in room
  • Valet for wheelchair-equipped vehicle
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 5 on-site accessible parking spaces
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 90
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible (may have limits)
  • Wheelchairs available on site

More

  • At least 80% of lighting from LEDs
  • Beach towels
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Romance packages available
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hairdryer
  • Rainfall showerhead
  • Towels

Entertainment

  • 50-inch flat-screen TV
  • TV channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Free local calls
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Separate sitting area
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
All guests, including children, are required to present a valid government-issued ID card at check-in.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 2.74 per accommodation, per night
  • Resort fee: USD 12 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately USD 10 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Inclusive Adults
Reef 28 All Inclusive Adults All-inclusive property
Reef 28 All Inclusive Adults Playa del Carmen
Reef 28 All Suites Gourmet All Inclusive Adults Playa del Carmen
All-inclusive property The Reef 28 All Inclusive - Adults Only
The Reef 28 All Inclusive - Adults Only Playa del Carmen
The Reef 28 All Inclusive Adults Only
Reef 28 All Suites Gourmet All Inclusive Adults
The Reef 28 All Inclusive Adults Only
The Reef 28 Inclusive

The Reef 28 Hotel & Spa - Luxury Adults Only - All Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 611 out of 1029 reviews
Rating 8 - Good. 222 out of 1029 reviews
Rating 6 - Okay. 93 out of 1029 reviews
Rating 4 - Poor. 54 out of 1029 reviews
Rating 2 - Terrible. 49 out of 1029 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Harsh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

2/10 Terrible

Guillermo

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

6/10 Okay

Bruno

Liked: Cleanliness, property conditions & facilities, room comfort
Mixed feelings
Pros: Location is ideal. Room is very clean. Very confortable bed; not too soft not too hard. Mexican restaurant is very good. The drinks (in the all inclusive option) are very good at the Mexican restaurant. It was relatively quiet in the streets in this area. Italian restaurant is average. Wine included in the all inclusive option is average. Cons: The rooftop is very underwhelming. There is 11 sun loungers by the pool. Eleven…for a hotel with 150+ rooms. They put some tables and stool chairs instead of sun loungers. Very uncomfortable. There are so many VIP sun beds that you can’t use… Pool is cold. Alcohol served is not good quality and I couldn’t get a margarita that doesn’t taste like syrup. Rooftop is a real disappointment.
Stayed 4 nights in Nov 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice, but the area is ghetto. I’m super glad I did some research, and booked here! The staff is super attentive and friendly. I would still recommend this place because of location, price, and amenities.
Stayed 1 night in Nov 2024

8/10 Good

Vicky

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Reef 28 was my choice for the perfect reset and relaxing stay. The room is nice and clean and very spacious.The restaurants were tasty for dinner, the breakfast was average, the spa is a must. The hotel is clean and staff are attentive. The beach is just a short distance away and the shops are walking distance. Book now!
Stayed 3 nights in Nov 2024

10/10 Excellent

Bradley Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel! The area around it is a bit loud so if you like quiet it might not be for you but the property, rooms and staff are amazing!
Stayed 4 nights in Nov 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This was a great stay. Staff was friendly and the food is great.
Stayed 3 nights in Nov 2024

10/10 Excellent

Maria

Travelled with family
Liked: Amenities
Staff is amazing. Very clean and close to everything. Francisco and Anel at the rooftop bar are excellent
Stayed 3 nights in Nov 2024

10/10 Excellent

Monique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, spa was excellent, neighborhood was safe, no issues or concerns
Stayed 4 nights in Nov 2024

10/10 Excellent

Ahmed El Mamoon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For our first time in Playa del Carmen, we couldn't have asked for a better hotel. On one side, you have the beach access within a 2min walk and, on the other side, 5th ave is less than 2mins walk. The rooftop terrace has beautiful views and a proper vibe since you have people from outside the hotel that come to party. The dining options were top notch! We found ourselves dining at the restaurants of the hotel more than on the strip because of how good it was. I highly recommend getting the all-inclusive meals drinks, well worth your buck. Overall, great experience.
Stayed 6 nights in Nov 2024

2/10 Terrible

Dan

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Unfriendly staff. Unhelpful, not all floors have ice machines, key cards didn’t work on 3 occasions and needed to be preprogrammed, front desk unwilling to exchange dollars for pecos, bartender unable to take card or pecos fortunately I dollar amounts small enough. Wi-Fi into not available in room has to go back to front desk. No conditioner in bathroom. Hotel was clean and large but that’s about it. Not worth the money or hassle. You are better off at the cheapest hotel that way expectations are easier to meet.
Stayed 1 night in Nov 2024

10/10 Excellent

RUTH OMOLAYO

Stayed 5 nights in Oct 2024

10/10 Excellent

Hanan, Woodland Hills

Stayed 6 nights in Oct 2024

10/10 Excellent

Jovanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This boutique hotel is well kept and beautiful. The staff is kind and they don't really bother you for much which is something we really liked.
Stayed 3 nights in Nov 2024

2/10 Terrible

Chris

Liked: Cleanliness
Disliked: Staff & service, amenities
Don’t stay here if you’re single and like to mingle. The first night I brought some company back to my room and was stopped in the lobby and was told I have to pay 100 usd even though she wasn’t gonna stay. I found another hotel down the street but this really ruined my trip. First trip in ten years and first time to Mexico. I lost a lot of money changing hotels being all inclusive and they new hotel was not. They could have said maybe this place isn’t for you. And offered refund. But they didn’t. They refund small portion but it was very unfair. Don’t stay here if your solo period!
Stayed 6 nights in Nov 2024

10/10 Excellent

Benoit

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great adult only properties. Really enjoyed the rooftop. Waiters were friendly and did a great job at bringing us drinks in the pool. Restaurants were great. We got access to the other coco resort for different food options and access to the private beach. Great experience overall.
Stayed 7 nights in Nov 2024

10/10 Excellent

Danelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Feng, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

EVELYN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Angelo was amazing!
Stayed 3 nights in Nov 2024

10/10 Excellent

Hanan, Woodland Hills

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, a pleasant place for a vacation. Highly recommend! Hanan
Stayed 7 nights in Nov 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

6/10 Okay

Gilbert

Travelled with group
Liked: Cleanliness, staff & service
Average property. Watch out for fake taxi drivers near hotel. What appeared to be a legit taxi driver over charged my credit card for a one way taxi drive to Cancun airport. Book taxi online and pay upfront. Hyatt hotel next door is way nicer hotel.
Stayed 5 nights in Oct 2024

10/10 Excellent

Shannon, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rosa and Christian were very welcoming. We will stay at this resort again!! 😊
Stayed 1 night in Nov 2024

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay for a full Playa experience!
Great hotel in the heart of Playa!
Stayed 3 nights in Nov 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, nice room. I will definitely be back!
Stayed 5 nights in Nov 2024

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