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Soul Beach Boutique Hotel & Spa

4.0 star property

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Photo gallery for Soul Beach Boutique Hotel & Spa

Outdoor pool, pool umbrellas, pool loungers
Grand Presidential Suite Hot Tub with Balcony Collection | Terrace/patio
Superior Double Room with Balcony | Balcony
Outdoor pool, pool umbrellas, pool loungers
Couples treatment room(s), sauna, hot tub, steam room

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

Map
Calle 28 número 132, entre 5ta Avenida y Avenida 10, Playa del Carmen, QROO, 77710
  • Quinta Avenida
    ‪1 min walk‬
  • Mamitas Beach
    ‪5 min walk‬
  • Playa del Carmen Main Beach
    ‪5 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for King Suite with Balcony

King Suite with Balcony | Room amenity

King Suite with Balcony

  • City view
  • 40 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive suite with bathtub

Executive suite with bathtub

Executive suite with bathtub

  • 46 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Grand Presidential Suite Hot Tub with Balcony Collection

Grand Presidential Suite Hot Tub with Balcony Collection

Grand Presidential Suite Hot Tub with Balcony Collection

  • City view
  • 80 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Superior Double Room with Balcony

Superior Double Room with Balcony

Superior Double Room with Balcony

  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Double Room

Superior Double Room | Street view

Superior Double Room

  • City view
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Rooftop terrace

The Palm at Playa

  • Pool
  • Hot tub
  • Free WiFi
  • Air conditioning
3.9 out of 5, Good, (1002)
The price is €73
for 1 room
includes taxes & fees
7 May - 8 May
The Palm at Playa

About this property

Soul Beach Boutique Hotel & Spa

Hotel with a full-service spa, steps from Quinta Avenida
Along with a full-service spa, this hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a sauna are onsite.
Soul Beach Boutique Hotel & Spa offers 31 accommodations with minibars and safes. Rooms open to furnished balconies. Select Comfort beds feature down comforters and premium bedding. 55-inch LED televisions come with cable channels. Bathrooms include showers, slippers, designer toiletries, and complimentary toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Soul Spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Soul Beach Boutique Hotel & Spa. During your stay, you're just a quick walk from Quinta Avenida. Enjoy features like free WiFi in public areas, plus a full-service spa and an outdoor pool.
  • Free WiFi
  • Drinking and dining options include a restaurant, a poolside bar, and a bar/lounge
  • Take a swim in the outdoor pool
  • Treat yourself to facials, hydrotherapy, or body scrubs at Soul Spa
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes a steam room and a sauna
  • Steps from Quinta Avenida and 5 minutes by foot from Playa del Carmen Main Beach
Soul Beach Boutique Hotel & Spa offers its guests a full-service spa, an outdoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There's an onsite business center. A rooftop terrace, spa services, and tour/ticket assistance are also featured at the business-friendly Soul Beach Boutique Hotel & Spa.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

Soul Beach Boutique Hotel & Spa has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Business centre

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • Limited room service
  • Minibar
  • Paper towels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Soul Beach Boutique Hotel & Spa

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: MXN 2000 per stay
  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

This property's listed breakage deposit is refundable at check-out, pending room inspection.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.

Property is also known as

Soul Beach Luxury Boutique Hotel Playa del Carmen
Soul Beach Luxury Boutique Hotel
Soul Beach Luxury Boutique Playa del Carmen
Soul Beach Luxury Boutique
Soul & Spa Playa Del Carmen
Soul Beach Luxury Boutique Hotel Spa
Soul Beach Boutique Hotel & Spa Hotel
Soul Beach Luxury Boutique Hotel Spa Adults Only
Soul Beach Boutique Hotel & Spa Playa del Carmen
Soul Beach Boutique Hotel & Spa Hotel Playa del Carmen

Soul Beach Boutique Hotel & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 80 out of 194 reviews
Rating 8 - Good. 54 out of 194 reviews
Rating 6 - Okay. 21 out of 194 reviews
Rating 4 - Poor. 15 out of 194 reviews
Rating 2 - Terrible. 24 out of 194 reviews

8.4/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Kimberley

Stayed 5 nights in Dec 2024

6/10 Okay

Neil, Telkwa

Liked: Staff & service
A very nice spa, great staff!
Stayed 10 nights in Oct 2024

4/10 Poor

Minnie

Disliked: Staff & service, amenities, property conditions & facilities
This hotel is a ripoff. I asked the receptionist the next morning I arrived if they had any chairs available at the beach and she said yes so I paid for 10 days. When I went over to the beach my first day I went to go lay down on the chairs and not after a waitress came and told me I can only stay there if I pay $800 worth of drinks and food so I said no I am not interested so I walked out. Every day after that for the next 9 days I was trying to get my money back over 41 dollars US. I met with the manager twice he said he would get me my money back it didn’t happen. There is no coffee maker, no safe, i tried asking if I can get 5 more clothing hangers for 4 days and they finally came back to me with an answer no. I couldn’t watch tv cause the language is in Spanish I got the maintenance to come and try to change it to English and they couldn’t, not even Netflix so I had no tv for 10 days how boring is that. There too roof pool opens at 10am nothing earlier so you know for the early birds. There is nothing going on in that hotel they don’t serve drinks at the pool nothing. Poor service I wouldn’t come back here again
Stayed 10 nights in Dec 2024

2/10 Terrible

Jose L

Stayed 4 nights in Dec 2024

4/10 Poor

Kevin

Travelled with family
Disliked: Property conditions & facilities
This property is in a great location, however it is quite run down. Ad mentions restaurant and room service, this is false. Not even ice! The simple amenities that usual hotels provide, like towels, hair dryer are very limited. I will not be staying at this property ever again!
Stayed 4 nights in Dec 2024

4/10 Poor

MARKEL

Disliked: Staff & service, property conditions & facilities
STAFF WAS SO RUDE
Stayed 2 nights in Dec 2024

2/10 Terrible

Shacoy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stay somewhere else u less u visiting the spa 9/10 service there was amazingggggg hotel no ice machine no microwave no wash cloths jus towels very costly charges of u dirty a towel or sheets jus crazy staff jus blah hated it
Stayed 3 nights in Dec 2024

10/10 Excellent

OSVALDO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, the spa is amazing, the room fantastic
Stayed 2 nights in Nov 2024

10/10 Excellent

Ana Lizeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención, comodidad e inigualable ubicación. El precio muy recomendable, por lo económico y por la calidad.
Stayed 1 night in Nov 2024

8/10 Good

Philip

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

6/10 Okay

scott

Travelled with group
Liked: Staff & service
Small hotel pool not worth it, cold water and a cockroach as asked to be removed but nobody did. Thought that’s was fair and stayed in room. No top sheet just thin blanket. Not a four star.
Stayed 1 night in Oct 2024

10/10 Excellent

Sofia

Stayed 4 nights in Aug 2024

8/10 Good

Estela

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Close to 5th Avenue
Stayed 8 nights in Sep 2024

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my stay. The rooftop pool was about 6 ft deep & warm. The room is really spacious & super clean. The facilities could make some minor changes like update the pool tile, replace outside chairs, and renovate the elevator. There’s also a spa downstairs which was absolutely a good time & reasonably priced for the services. All in all I would stay here again. This place is a few feet from 5th avenue & 20mins for Xplor park.
Stayed 2 nights in Sep 2024

10/10 Excellent

TANYA

Travelled with family
Liked: Cleanliness, staff & service
The restaurant wasnt available but the pocation is close to lots of options. The place was Great
Stayed 10 nights in Aug 2024

8/10 Good

Carl, Riverdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Fernando Brogan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Fernando Brogan

Stayed 1 night in Jul 2024

4/10 Poor

Rebecca

Disliked: Staff & service, amenities, property conditions & facilities
No air conditioning in the lobby alots off mosquito at the lobby elevators is very slow on check out no reception was available only the security man don’t not understand English I had too use my translator
Stayed 1 night in Jul 2024

8/10 Good

Martin

Stayed 1 night in Jul 2024

10/10 Excellent

Lilia

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again
Stayed 1 night in Jul 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What’s not to like. It’s even a block from senior frogs.
Stayed 1 night in Jul 2024

8/10 Good

Carl, Riverdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Spa was absolutely amazing !!!!!!
Stayed 3 nights in Jul 2024

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