Soho Playa Hotel

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Dates

December 2024

January 2025

Outdoor pool, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Breakfast included

Bar

Hot tub

Pool

24/7 front desk

Air conditioning

Explore the area

Calle 24 Esq. Av. 10 Col. Centro, Playa del Carmen, QROO, 77710

Quinta Avenida
1 min walk
Quinta Alegría Shopping Mall
3 min walk
Mamitas Beach
7 min walk
Playa Del Carmen, Quintana Roo (PCM)
8 min drive

Room options

Deluxe Double Room

32 sq m
City view
Sleeps 4
2 Queen Beds

Deluxe Room

32 sq m
City view
Sleeps 2
1 King Bed

Deluxe Suite

72.0 sq m
City view
Sleeps 2
1 King Bed

Similar properties

Pool

Hot tub

All-inclusive

Parking included

About this property

Art Deco Playa del Carmen hotel in Downtown Playa del Carmen with free breakfast

An outdoor pool, a restaurant, and a bar/lounge are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a snack bar/deli, a rooftop terrace, and a spa tub are onsite. Housekeeping is available on request.

Soho Playa Hotel offers 22 air-conditioned accommodations with iPod docking stations and safes. Rooms open to balconies. Each accommodation is individually decorated. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

An outdoor pool and a spa tub are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at Soho Playa Hotel. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.

Free continental breakfast served daily
Free WiFi
Free self parking
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
Take a swim in the outdoor pool or soak in the spa tub
Services include babysitting, a concierge, and tour or ticket assistance
Onsite recreation includes yoga classes
Steps from Quinta Avenida and 7 minutes by foot from Mamitas Beach
Local-area shuttle service available for a fee

Soho Playa Hotel offers its guests an outdoor pool and a spa tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. WiFi is free in public spaces.

A rooftop terrace, a library, and multilingual staff are also featured at Soho Playa Hotel. Limited free parking is available on a first-come, first-served basis.

This 4-star Playa del Carmen hotel is smoke free.

Guests are served free continental breakfast daily from 7:00 AM to 11:00 AM.

Soho Playa Hotel has a restaurant on site.

Languages

English, Italian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free covered self-parking on site
Limited on-site parking
Wheelchair-accessible parking available
Local area shuttle (surcharge)

Food and drink

Free continental breakfast available daily 7:00 AM–11:00 AM
1 restaurant
1 bar

Things to do

Art gallery
Outdoor pool
A hot tub
Yoga classes

Family friendly

Babysitting (surcharge)
Outdoor pool
Snack bar/deli

Conveniences

Lift
Front-desk safe
Library

Guest services

24-hour front desk
Concierge services
Housekeeping (on request)
Luggage storage
Multilingual staff
Tour/ticket assistance
Wedding services

Outdoors

Pool sunloungers
Pool umbrellas
Rooftop terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
In-room accessibility
Low-height door lock
Pool hoist on site
Roll-in shower
Well-lit path to entrance
Wheelchair-accessible parking
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible (may have limits)
Wheelchair-width doorways

Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Hypo-allergenic bedding

Bathroom

Free toiletries
Hairdryer
Private bathroom
Rainfall showerhead
Shower
Towels

Entertainment

32-inch flat-screen TV
TV channels
iPod dock

Food and drink

Free bottled water

Desk
Individually decorated
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Soho Playa Hotel

Children and extra beds

Children are welcome.

Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

Front desk staff will greet guests on arrival.

We should mention

Children may not be eligible for complimentary breakfast.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

Property is also known as

Playa Soho

Soho Playa

Soho Playa Hotel

Soho Playa Hotel Riviera Maya/Playa Del Carmen, Mexico

Soho Playa Hotel Playa del Carmen

Soho Playa Playa del Carmen

Soho Playa Hotel Hotel

Soho Playa Hotel Playa del Carmen

Soho Playa Hotel Hotel Playa del Carmen

Soho Playa Hotel Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Geoffrey

25 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent property and location. The staff was knowledgeable and friendly.

Stayed 3 nights in Jun 2024

6/10 Okay

Rocio Veronica Patricio

Travelled with family and small children

16 Aug 2024

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

**Soho Playa Hotel Review** Our experience at Soho Playa had several disappointing aspects. When we first arrived, there was no electricity. We had to wait in the heat, which was frustrating since all I wanted was to rest after our journey. The hotel is conveniently located just a few blocks from the beach, about a 5-minute walk, so we decided to head there. I’m not sure when the power was restored since we returned to the hotel around 8 p.m. that evening. One of the main reasons I chose this hotel was for the pool, but it was rarely clean. The hotel advertised a sky bar by the pool, which was nonexistent. During our 9-day stay, the pool was only cleaned twice, and that was because I specifically requested it. The worst experience happened on our last day. The fire alarms went off, and my son and I were terrified. The hallways were filled with thick fog, making it hard to see or breathe. We rushed out of the room, unsure of what was happening. The hotel administrator approached us and explained that they were fumigating and asked us to return to our room. However, the smoke had already started entering our room, so we had to leave and go outside to get fresh air. Although the staff apologized and admitted the fumigation was handled poorly, the situation was still unacceptable. The overuse of spray caused a lot of unnecessary panic for us and other guests. I understand mistakes happen, better management and communication could have avoid this kind of situation.

Stayed 9 nights in Aug 2024

10/10 Excellent

Shaniel

30 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property was great except for the elevator as mentioned before,! It does feel like 1 million degrees in there especially in July. Great property though. Lis is great!

Stayed 4 nights in Jul 2024

10/10 Excellent

Alejandro, Bariloche

Travelled with family

8 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very loud air conditioning system

Stayed 1 night in Jul 2024

10/10 Excellent

Saverio

6 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I had an amazing stay at SOHO. The staff is so hardworking and friendly. The manager is always trying to make the stay enjoyable. She is an incredible manager. The rooms are spacious. The air conditioner was quiet and cooled the room nicely. The hotel is close to the beach and shopping area.

Stayed 3 nights in Jul 2024

2/10 Terrible

Joe

5 Jul 2024

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Horrible

Stayed 3 nights in Jun 2024

4/10 Poor

Kimberly Patricia, Elkridge

Travelled with partner

2 Jul 2024

Disliked: Staff & service, amenities, property conditions & facilities

We have stayed here before and it was amazing, this time was was totally different! The pool was broken the entire time after asking about it for 2 day I was “promised” my the manager that it would be fixed in 2 hours needless to say it was never fixed. The maintenance man explained that the previous maintenance man quit and didn’t tell them it had broken. I explained that the manager should have never promised that it would be fixed in 2 hours if that was the case. I could have stayed at another hotel with a working pool. Then the jets in the hot tub were broken. We also lost water at one point. I understand that the hotel is under new management but until they get things fix I wouldn’t stay there again. They did offer any kind of compensation, I mean it is the end of July and almost 100 degrees and no pool!

Stayed 3 nights in Jun 2024

10/10 Excellent

Neal

30 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It is steps from 5th and 10th Avenues. It is also a short walk to the beach.

Stayed 3 nights in Jun 2024

10/10 Excellent

JENNIFER GUADALUPE

Travelled with family

16 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very close and easy to look around the area. Staff was very attentive and friendly. Place was always clean and fabulous.

Stayed 5 nights in Jun 2024

10/10 Excellent

Adriana

Travelled with family

12 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We were looking for a new travel experience, far away from the all inclusive packages. This hotel was a pearl not luxury, but well maintained. Well located, close to the playa del Carmen downtown, 1 minute walk to 5th avenue. New staff of the hotel was very kind. We didn't try the breakfast, because we wanted to enjoy the typical food at restaurants, so I don't have any comment on this. The roof pool was refreshing, specially after a full day walking at 5th av. Also, beach is a 10 minutes walk. We arrived to playa del Carmen taking the ADO bus on terminal 2 of Cancun airport, it was cheaper than taking a taxi, once in playa del carmen we walked (20 minutes from turistic ADO terminal) to get to the hotel. We booked a all inclusive to Xel-ha and xelha bus picked up and dropped us at the end of the day at Plaza las Perlas (10 minutes walk). If you are looking for a more freedom trip, this is the perfect hotel. There is a construction next to the hotel, so during day, you can hear some bangs at your room, but this is normal and completely out of control of the hotel administration. If you want to try a new travel experience this is the right hotel for you ;)

Stayed 3 nights in Jun 2024

10/10 Excellent

Maria

11 Jun 2024

Stayed 1 night in Jun 2024

10/10 Excellent

gunvir

Travelled with family

10 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall good

Stayed 2 nights in Jun 2024

6/10 Okay

Verified traveller

2 Jun 2024

Liked: Staff & service

Disliked: Property conditions & facilities

You get what you pay for

Service was great and workers are friendly but the pool was dirty/unusable and the shower water was luke warm/cold

Stayed 1 night in May 2024

10/10 Excellent

LILIANA

26 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in May 2024

10/10 Excellent

Ana Luisa

Travelled with family

12 May 2024

Clean

Stayed 1 night in May 2024

8/10 Good

Andrea Issanagui

Travelled with family

30 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

El desayuno en si creo que podria mejorar. La chica de la mañana no tenia muy buena actitud. No nos dio informacion de como funcionaba el desayuno, lo cual lo hizo confuso ya que es en un establecimiento al lado. Ademas, al hacer checkout en vez de preguntarnos como estuvo todo o agradecernos por la estancia la chica solo me hizo firmar un papel de que no habiamos olvidado nada, se me hizo un poco agresivo. El joven del turno de la noche bien. El hotel esta muy bien ubicado, cuando llegamos ya no habia estacionamiento disponible pero el parquimetro no es caro.

Stayed 1 night in Apr 2024

6/10 Okay

adolfo

Travelled with family

19 Apr 2024

Disliked: Amenities, property conditions & facilities

Good location but very noisy because the have a construction near the hotel. Also they don't have many options for the breakfast and they start serving the breakfast late.

Stayed 3 nights in Apr 2024

6/10 Okay

Fredi

Travelled with partner

17 Apr 2024

Liked: Cleanliness, staff & service

Disliked: Amenities

Needs to be updated, no restaurant, no bar. Very basic but in good location, price was ok

Stayed 10 nights in Apr 2024

8/10 Good

Patricia Cay

Travelled with group

23 Mar 2024

Liked: Cleanliness

Disliked: Property conditions & facilities

The property was in a great location. The property was not represented accurately on the Expedia website. There is no bar on the roof open (although the pool is very nice), nor was there yoga every morning. Breakfast was just fine but doesn't open until 9. 3 of the days we were there we couldn’t take advantage of the free breakfast because we had to leave before food was available. Rooms were clean and pleasant.

Stayed 6 nights in Mar 2024

10/10 Excellent

Adrian

Travelled with family and small children

17 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice and modern hotel with a great location!!

Stayed 1 night in Mar 2024

4/10 Poor

Marten

23 Feb 2024

6/10 Okay

Verified traveller

Travelled with group

18 Feb 2024

Liked: Cleanliness, staff & service

Disliked: Room comfort

Nice hotel but terrible construction nearby

Unfortunately our stay was less than ideal mostly because of the construction of the building directly beside the hotel. Starting at 7:30am everyday there was constant and very loud banging and hammering. The rooftop pool was also clearly unused and dirty due to the construction directly beside it with building materials falling into the pool. The rooftop bar also was not open probably for the same reason. Beyond all of that, the actual room was nice and relatively clean. We did lose hot water at one point and running water entirely at another. Both of which were remedied relatively quickly. I would stay here again once the construction beside us completed, but definitely would not while that is still ongoing.

Stayed 3 nights in Feb 2024

6/10 Okay

Verified traveller

7 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Pool needs re-done along with new chairs, plants, etc. We also had no hand towels and there is nowhere in the bathroom to hang the towels. No chairs in the room or on the balcony

Stayed 3 nights in Feb 2024

6/10 Okay

Lizet, Hawaiian Gardens

Travelled with partner

24 Jan 2024

This place was okay, however, I felt like it was lacking in some areas. The location was ok, not far from 5th Avenue, but almost a mile from the autobús ADO. The room had the basic, it was a room with a king size bed and only 1 chair but plenty of room for another chair or a couch. The tv remote did not actually turn the tv on/off, it just worked to turn on their streaming service “totalplay” I never did learn to use it and all the channels were in Spanish and did not catch my attention. It was nice that they decorated my room for my bday and there was a bottle of wine (Don Simon- about $7usd price) since I booked a VIP Premium deal. We needed ice to ice a swollen knee and the hotel did not have ice. The room also did not have a hair dryer, we had to request one and pick up from the front desk. Same with the towels, they only have us 2 and we wanted a third to use for the ice we bought from 7-11. The breakfast hours are from 9-11am (I think that’s late) so we requested to pick up early. It consisted of toast with butter and syrup (not jelly), a cup of fruit (papaya and cantaloupe) that was kinda of mushy, and a small bottle of water. The breakfast was definitely disappointing. I requested a late check-out since my flight was at 7pm and was told it would be $40. I told them I would be leaving by 2:30pm and then was told $20-I felt that charge could’ve been excused for an Exp Gold member and since the construction from next door woke me up two days. I would not stay here again.

Stayed 4 nights in Jan 2024

8/10 Good

Donna

Travelled with partner

21 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a pretty property & staff is great. We arrived after the pool was closed & the young man at the desk turned on the lights for us to have a quick swim which was beautiful! Roof top pool all lit up, it was a lovely end to a stressful day. It was quite noisy until about 1:30am and then all was quiet. Room was simple but clean & nicely decorated with a huge balcony & rainhead shower

Stayed 1 night in Jan 2024