Select Club at Sandos Caracol All Inclusive - Adults Only Area - Reviews, Photos & Rates

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Dates

December 2024

January 2025

3 outdoor pools, pool umbrellas, pool loungers

On the beach, white sand, free beach cabanas, sun-loungers

Overview
Rooms
Location
Policies

Good

Popular amenities

Breakfast included

All-inclusive

Bar

Hot tub

Pool

Gym

Explore the area

Carretera Chetumal Pto Juarez, Km295, Solidaridad, Playa del Carmen, QROO, 77710

Playa Xcalacoco
12 min walk
Gran Coyote Golf
8 min drive
Punta Esmeralda Beach
8 min drive
Playa Del Carmen, Quintana Roo (PCM)
17 min drive

Room options

Free minibar, in-room safe, desk, laptop workspace

Superior Select Club 2 Double Beds or 1 King Bed

39 sq m
Sleeps 2
1 King Bed OR 2 Queen Beds

Deluxe Select Club, King Bed with Sofabed and Jetted Tub

41.0 sq m
Sleeps 2
1 King Bed and 1 Double Sofa Bed

Penthouse Select Club, 1 king bed with Sofabed and Jetted Tub

62 sq m
Sleeps 2
1 King Bed and 1 Double Sofa Bed

Similar properties

Pool

All-inclusive

Spa

Free WiFi

for 1 room

includes taxes & fees

8 Jan - 9 Jan

About this property

Select Club at Sandos Caracol All Inclusive - Adults Only Area

Adults-only beachfront property with 3 outdoor pools

Catch some rays at the beach or spend the day relaxing at Select Club at Sandos Caracol All Inclusive - Adults Only Area's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.

Select Club at Sandos Caracol All Inclusive - Adults Only Area offers 218 accommodations with iPod docking stations and free minibar items. Rooms open to balconies. 42-inch plasma televisions come with cable channels. Bathrooms include showers, bathrobes, slippers, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor tennis courts, a health club, complimentary bicycles, and a complimentary water park with waterslides are featured at the property. 3 outdoor swimming pools and 3 spa tubs are on site. Other recreational amenities include a sauna and a fitness center.

Guests under 18 years old are not allowed in the swimming pool, health club, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they enjoy the overall property condition at Select Club at Sandos Caracol All Inclusive - Adults Only Area. During your stay, you're just a quick walk from Chun-Zumbul (diving site). Features include free breakfast, free WiFi in public areas, and free self parking.

Free full breakfast served daily
Free WiFi
Free self parking
The 9 restaurants, swim-up bar, and 2 poolside bars offer choices for drinking and dining
Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
Treat yourself to hydrotherapy, manicures and pedicures, or body scrubs at Spa Sandos
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes 2 outdoor tennis courts, a gym, and a steam room
10 minutes by car from El Camaleón Mayakoba Golf Course and 11 minutes from Guadalupe Church
Airport shuttle service available for a fee

Select Club at Sandos Caracol All Inclusive - Adults Only Area is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Select Club at Sandos Caracol All Inclusive - Adults Only Area you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 9 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 8 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers a complimentary water park, outdoor tennis courts, and a health club. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served free full breakfast daily from 7:00 AM to 11:00 AM.

Select Club at Sandos Caracol All Inclusive - Adults Only Area has 9 restaurants on site.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Sailing

Snorkeling

Surfing/body boarding

Land activities

Bicycling

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Aerobics

Dancing

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Theme parties

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Return airport shuttle (surcharge)

Food and drink

Free full breakfast available daily 7:00 AM–11:00 AM
9 restaurants
2 poolside bars, 8 bars/lounges and 1 swim-up bar
Coffee/tea in a common area

Things to do

3 outdoor pools
2 outdoor tennis courts
3 hot tubs
Fitness classes
Arcade/games room
Basketball
Beach volleyball
Billiards/pool table
Ecotours
Fitness centre
Free bike hire
Free water park access
Full-service spa
Hiking/biking trails
Kayaking
Motorised watercraft
Parasailing
Sailing
Sauna
Scuba diving
Shopping
Snorkelling
Steam room
Surfing/body boarding
Tennis
Volleyball
Yoga classes

Conveniences

ATM/banking services
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Business services

Business centre
Computer station

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Free beach cabanas
Garden
Pool sunloungers
Pool umbrellas
Terrace

Spa

16 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - prenatal
Massage - sports
Massage - Thai
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Hot tub
Steam room
Turkish bath/hammam

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Upper floors accessible by stairs only

Beach towels
Designated smoking areas

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Ceiling fan
Free rollaway beds

Bathroom

Dressing gowns
Bidet
Free toiletries
Hairdryer
Private bathroom
Shower
Towels

Entertainment

42-inch plasma TV
TV channels
iPod dock

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Desk
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
Phone
Slippers
Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Free rollaway/extra beds!

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Front desk staff will greet guests on arrival.

We should mention

For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
This is an adults-only property and guests under 18 years old aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Sandos Caracol Eco-Resort Adults Only All Inclusive

Sandos Caracol Eco Select Club

Sandos Caracol Eco Select Club Playa del Carmen

Sandos Caracol Select Club Adults All Inclusive Playa del Carmen

Sandos Caracol Select Club Adults All Inclusive

Sandos Caracol Eco Resort Select Club All Inclusive

Sandos Caracol Eco Resort Spa Adults Only All Inclusive

Sandos Caracol Eco Inclusive

Sandos Caracol Select Club Adults Only All Inclusive

Select Club at Sandos Caracol All Inclusive Adults Only Area

Sandos Caracol Eco Resort Select Club All inclusive Adults Only

Sandos Caracol Eco Resort Select Club Adults Only All inclusive

Select Club at Sandos Caracol All Inclusive - Adults Only Area Reviews

7.6

Good

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

6/10 Okay

Bonnica

Travelled with partner

16 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My check in was bad. Had to wait longer than expected for my room. Room was not ready at the time it was supposed to be ready. Check out was bad because I had to pay more than expected

Stayed 4 nights in Sep 2024

8/10 Good

Machayla

9 Sept 2024

Stayed 3 nights in Aug 2024

8/10 Good

Fernanda

Travelled with partner

14 Aug 2024

Liked: Cleanliness, staff & service, amenities

Nature is amazing. Difficult to make a reservation for dining. Sidewalk smelling of sewage. One day, it was applied insecticide when we were at the outside hydrobath and the balcony was filled with smoke.

Stayed 7 nights in Aug 2024

10/10 Excellent

Midaja

Travelled with partner

3 Aug 2024

Liked: Amenities

I didn’t like the fact that we kept asking for face towels and the kept bringing hand towels.

Stayed 4 nights in Jul 2024

8/10 Good

Marco, Burbank

24 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great resort for family or all adults. The nature around the resort is great. You see monkeys lizards and other animals

Stayed 10 nights in Jul 2024

2/10 Terrible

carlitos

10 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst resort ever

It was a terrible experience even though we was there during there storm. Upon arrival i was told that there will be no liquor intil sunday. Mind you this is thursday qhen i checked in and i was leaving on monday. Asked how am i going to be accommodated for this since this is an all inclusive resort. I was then told i need to take that up with my travel agent. So that night the storm came through and the room flooded. So i went to the front desk and they changed my room to a smaller room and in the kids area where i paid for a penthouse and in the adult area. I was told i would have stay in that room that night and deal with it. So the next day they moved my room to a room with no electricity and was told again to deal with it. I was only there for 4 days and that is what i had to deal with. Now my cousin was there and was in a flooded room with no electricity for the whole 4 days and they told him that there was nothing they could do for him. The food is nasty. I would not recommend this to anyone. Then the animals are everywhere and very disrespectful.

Stayed 4 nights in Jul 2024

10/10 Excellent

Tracy

1 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was wonderful

Stayed 5 nights in Jun 2024

8/10 Good

Lakin

20 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Jun 2024

8/10 Good

Paula

Travelled with partner

14 Jun 2024

Liked: Cleanliness, property conditions & facilities

Food was absolutely excellent! Best we’ve had at an all-inclusive!!! Very little beach area and not good for swimming, very rocky. The select club option was the way to go!

Stayed 7 nights in Jun 2024

6/10 Okay

MICHELE

10 Jun 2024

Liked: Cleanliness, staff & service

We stayed here in April 2018 and I would have given 5 stars for everything back then. I wish I had taken notice of the more recent reviews though. Food weren't fantastic, it was ok but there is only really the one buffet restaurant and this is only open at select times and this time of year it is busy! The senote in 2018 was easy to enter (no lining up or booking it) and it was mainly used for snorkeling, which was great. This time of year, if you are lucky to be able to get into it, its used mainly as an extra pool, lots of dive bombing of the deck area and such, not much snorkeling going on. My bad for booking for this time of year and not doing the research! If you want to truely enjoy this property and don't like crowds, I'd suggest booking early or later in the year for sure!....the wildlife is plentiful here though which is really nice to see

Stayed 10 nights in May 2024

6/10 Okay

Elizabeth

26 May 2024

Liked: Staff & service

Disliked: Cleanliness

Stayed 6 nights in May 2024

4/10 Poor

Megan

Travelled with partner

25 May 2024

Liked: Cleanliness

The property itself is amazing. However, we booked the adults only section and were consistently treated like children. You can’t get a drink in the adults only section after 5. You can’t get a drink out of the tiny clubhouse without being fully dressed even though it’s pool side, we also were made to leave the pool at 830 even though it closes at 10. I’m not sure why we paid more for the adults only when we really had no extra luxuries besides not having any kids around.

Stayed 6 nights in May 2024

10/10 Excellent

Robert

14 Apr 2024

Stayed 5 nights in Mar 2024

6/10 Okay

Karl

Travelled with family, Travelled with partner, Travelled with group

7 Apr 2024

Liked: Cleanliness, staff & service, amenities

The Eco aspect was pretty cool however the aging property shows its age with broken walkways, sunken access and trip hazards. It was a little strange how early the bars closed and how often they ran out of ice. Also the warm beer was definitely an issue. The only ice cold beer was from our rooms bar fridge and our trip to Cozumel. We paid for the Adults Only side that is supposed to include Select Club check-in however we were turned away when we got there because he was closing. They sent us back to the main lobby to get in line for the general check-in. That's not a big deal but very inconvenient for our older family members with limited mobility.

Stayed 8 nights in Mar 2024

6/10 Okay

Richard

Travelled with group

7 Apr 2024

Liked: Cleanliness, staff & service

We arrived at 8:30 PM and where not told we could not check in at the Adult Only check in as they where closed but we where staying that area. We where in the Adults Only area of the resort, there is no buffet for evening supper forcing you to the regular buffets with all the kids running around. At night you had to go to the regular bars or all the way to the beach for a drink. You can only book A La Cart resturants on the day you want to go forcing you to stay up past midnight and then using there app that most senior's do not now how to use.

Stayed 8 nights in Mar 2024

8/10 Good

Eric, Bryson

Travelled with family, Travelled with partner, Travelled with group

7 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is a very large resort and lots of walking is required. Very quiet at night, no real place to sit and have a nice drink after hours. Pretty much a ghost town after midnight. They are very happy to give rides if required and staff will a friendly!

Stayed 8 nights in Mar 2024

6/10 Okay

Elaine

Travelled with family and small children, Travelled with partner

6 Apr 2024

Liked: Cleanliness, amenities, property conditions & facilities

Check in took over 3 hours! And it was difficult to make reservations at the restaurants. The property was great but it's huge. We stayed in the adults only section and it was a long walk to meet up with family members with kids.

Stayed 4 nights in Apr 2024

8/10 Good

Nokoni

Travelled with partner

16 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort property was amazing with lots of native wildlife and beautiful plants. Very much enjoyed the adults only sections and the food was good. Only complaint was the difficulty getting reservations, particularly difficult at the fogo de Brazil and teppanyaki restaurant, a separate reservation process and huge lines in the heat. Other reservations cannot be made a head of time and had to get on the app at midnight to find availability. Staff was very friendly and a special shout out to Ignacio at the adults only bar on the beach!

Stayed 5 nights in Mar 2024

8/10 Good

Toni

15 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Dec 2023

2/10 Terrible

Andrew

Travelled with family, Travelled with partner

2 Mar 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Might want to control wild animal population. Buffet was filled with chaos…rude visitors, rude kids. Would be nice to have another buffet for adult only side. Food was better at the adult pool side but every meal, breakfast and lunch took an hour or more. My wife and I have been to many parts of Mexico and this was the worse resort we have been too. Spend your money elsewhere…

Stayed 6 nights in Feb 2024

2/10 Terrible

Laura Lee

Travelled with partner, Travelled with group

28 Feb 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

There was no hot water multiple days and the whole resort smells like sewer, the food in buffets is terrible and often not at proper temps and no labels! There is no traditional Mexican food whatsoever. Not even rice and beans. Staff doesn’t speak fluent English. We had a flight cancel and we called they said they would hold the reservation and we showed up they said we got marked as a no show! The cenotes are man made and you must wear a life jacket which are all broken buckles and in poor condition. Flies in food everywhere and the drinks are sugared up. Kids in adult only areas and food was left out all day and horrible! You must stay up till midnight to possibly get a booking in the restraints or wait in long lines to book only two days in advance. We booked a 10 day stay and left after 6 to another hotel. Nothing is as advertised! Do not go here! We have been trying to get a refund for our days we left and we are struggling to even have someone call us! You cannot get room service or anyone on the phone. We tried to get room service and had to call bell boy and then got reprimanded by the food service ppl when they called us and then waited an hour and a half for very very unappetizing food most days there was no bread or coffee and other amenities that should be provided at an all inclusive save your money. Do not stay here.

Stayed 10 nights in Feb 2024

10/10 Excellent

john

Travelled with partner

27 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a wonderful time at this property. We went in February. We stayed in the adults only section and I'm glad we did because the other reviews say it stinks near the swampy area and it did, probably from the sulfur of the swamp. The signage needs work as we had no idea what to do, or where to go for dinner. Breakfast and lunch, we ended up going to the Brazil place and we were told that it needed no reservations for dinner, but for dinner, it did. We ate at the Mexican buffet for the most part as the International buffet was not good. Those are the only 2 place you can eat dinner without reservations. The app refused to work for us, so we eventually went to the info place next to the fun center (with the Foosball and ping pong tables), and we did get reservation there for all the days remaining. We ate at the Mediterranean place one night, the Brazil Place the section night and the Teppenyaki (Japanese hibachi) place the next night. All these places severed the most excellent food. We did end up going to Tulum for a half day and it was quite busy but we still had a good time. We did book a bed on the beach for $99 dollars US, but it was unclear where we were to get that, so we ended up in the adults only section until lunch when we asked about that and we were in the wrong place. There are 3 beds in the other section that were reserved, so we ended up moving to that section and we got chicken wings and fries, chocolate covered strawberries, champagne and about 8 beers.

Stayed 6 nights in Feb 2024

6/10 Okay

Van

23 Feb 2024

Stayed 4 nights in Feb 2024

8/10 Good

Randall

Travelled with family

20 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 10 nights in Feb 2024

10/10 Excellent

Celline Cardoso Almeida

Travelled with partner

10 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort is beautiful, lots of nature and animals (monkeys, turtles, coatis, iguanas, etc.). Sometimes it felt like I was in a cottage in the middle of the forest. Staff was very nice and helpful. The Los Lírios restaurant is amazing, the others not so much and it’s really hard to book the à la carte restaurants if you are not Royal Elite.

Stayed 4 nights in Feb 2024