Royal Hideaway Playacar All Inclusive - Adults only - Reviews, Photos & Rates

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VIP Access

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Dates

December 2024

January 2025

On the beach, white sand, beach cabanas, beach umbrellas

6 restaurants, breakfast, lunch, dinner served; Spanish cuisine

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

Pool

Room service

Housekeeping

Explore the area

Lote Hotelero No 6 Desarollo, Playa del Carmen, QROO, 77710

Mayan Ruins of Playacar
11 min walk
Restaurante Palazzo
1 min walk
ADO Tourist Terminal Playa del Carmen
5 min drive
Playa Del Carmen, Quintana Roo (PCM)
9 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Luxury Room (Royal View)

50 sq m
Sleeps 3
1 King Bed

Luxury Room

48 sq m
Sleeps 3
1 King Bed

Luxury Room (Relax Pool)

50 sq m
Resort view
Sleeps 3
1 King Bed

Luxury Room (Sunrise)

50 sq m
Partial sea view
Sleeps 3
1 King Bed

Similar properties

Pool

All-inclusive

Spa

Free WiFi

for 1 room

includes taxes & fees

5 Jan - 6 Jan

About this property

Royal Hideaway Playacar All Inclusive - Adults only

Adults-only beachfront hotel with outdoor pool

Catch some rays at the beach or spend the day relaxing at Royal Hideaway Playacar All Inclusive - Adults only's full-service spa. Then enjoy a meal at one of the hotel's 6 restaurants.

Royal Hideaway Playacar All Inclusive - Adults only offers 200 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies or patios. Beds feature premium bedding. LCD televisions are featured in guestrooms. Bathrooms include separate bathtubs and showers, bathrobes, and slippers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

2 outdoor tennis courts and a health club are featured at the hotel. In addition to an outdoor pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is open daily.

Royal Hideaway Playacar All Inclusive - Adults only's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Piste Cyclable sur Paseo Xaman-Ha. Enjoy features like free WiFi in public areas and free valet parking, plus 6 restaurants.

Free WiFi
Free valet parking and self parking
Enjoy Spanish cuisine at Ventanas, one of the property's 6 restaurants and 3 bars/lounges
Take a swim in the outdoor pool
Treat yourself to deep-tissue massages, facials, or body treatments at the spa
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes 2 outdoor tennis courts, a gym, and basketball
Guests have great things to say about the beach and the location
Just a 2-minute drive from Playacar Golf Club and a few minutes from Quinta Avenida

Royal Hideaway Playacar All Inclusive - Adults only is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Enjoy the cabanas (surcharge) and umbrellas for a relaxing day at the beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Royal Hideaway Playacar All Inclusive - Adults only like an outdoor pool and outdoor tennis courts.

There are 6 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a beach bar. A computer station is on site and WiFi is free in public spaces. This all-inclusive hotel also offers a health club, a garden, and a terrace. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen hotel.

Ventanas - This restaurant specializes in Spanish cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required.

Spices - This diner specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open daily.

Palazzo - This diner specializes in Italian cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

Azia Avant Thai - This diner specializes in Thai cuisine. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

The Grill - Onsite steakhouse. Guests can enjoy drinks at the bar. Reservations are required. Open daily.

24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Rowing/canoeing

Sailing

Snorkeling

Surfing/body boarding

Land activities

Fitness facilities

Soccer

Tennis

Volleyball

Entertainment

Onsite entertainment and activities

Onsite live performances

Theme parties

Awards and affiliations

Eco-Certified Property

This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free uncovered self-parking on site
Free valet parking on site
Wheelchair-accessible parking available

Food and drink

6 restaurants
3 bars/lounges and 1 beach bar
24-hour room service

Restaurants on site

Ventanas
Spices
Palazzo
Azia Avant Thai
The Grill

Things to do

2 outdoor tennis courts
Fitness classes
Arcade/games room
Basketball
Beach volleyball
Billiards/pool table
Fitness centre
Full-service spa
Outdoor pool
Tennis
Volleyball

Conveniences

ATM/banking services
Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Porter/bellhop
Tennis lessons
Tour/ticket assistance
Wedding services

Business services

Business centre
Computer station
A meeting room

Outdoors

Beach cabanas (surcharge)
Beach umbrellas
Beachfront location
Garden
Terrace

Spa

7 treatment rooms
Body scrubs
Body treatments
Couples treatment room(s)
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage - sports
Massage - Swedish
Massage/treatment rooms
Spa open daily

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Wheelchair-accessible parking
Wheelchair-accessible (may have limits)

Beach towels
Couples dining
Designated smoking areas
Mosquito nets

Room amenities

Bedroom

Air conditioning
Bed sheets
Fan
Premium bedding

Bathroom

Dressing gowns
Private bathroom
Separate bath and shower
Towels

Entertainment

LCD TV

Food and drink

Coffee/tea maker
Free bottled water
Minibar

Connecting rooms available
Desk
Laptop-friendly workspace
Phone
Safe
Slippers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Royal Hideaway Playacar All Inclusive - Adults only

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: USD 2.00 per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

The restaurants at this property enforce a formal dress code.

We should mention

Reservations are needed for golf tee times and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
This is an adults-only property and children 17 years old and younger aren't allowed.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hideaway Playacar

Playacar Hideaway

Playacar Royal Hideaway

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Royal Hideaway Playacar All Inclusive - Adults only Reviews

8.6

Excellent

9.4/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

Dawn

Travelled with partner

23 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We just returned from a lovely stay at the Royal Hideaway Playacar. The place is amazing. The food is very good and I am very picky eater. Every restaurant had something delicious I could eat. So know let me address some of these reviews because I read them all! Maybe this will help you decide if you like this resort. If you are looking for rest and relaxation , this is for you. We are in our upper 50s .As for this resort being older , yes it is. It is clean , iconic, and so well maintained. If you are looking for a new resort go to a brand new resort ! This resorts serves all premium drinks, beer, wines. You can get anything you want. This is not a party resort LOL!! The drinks are strong but no loud music or partying. As for people said the place smells moldy lol!! That is Mexico it is not mold or the place…..Every place has a smell nothing bad. The air conditioning in the room was so nice and cold, beautifully cleaned. All the staff were so helpful and friendly . They go above and beyond to help you with everything. This place is overall a great place to go to get away from the stress of life. But if you are looking for a resort with young party goers and loud music please let us keep our nice resort ! lol!!

Stayed 4 nights in Sep 2024

10/10 Excellent

Garni Garabeet

19 Sept 2024

Stayed 4 nights in Aug 2024

8/10 Good

Yesenia, Parlin

13 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Aug 2024

4/10 Poor

Vicky

9 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Sep 2024

10/10 Excellent

Halyna

Travelled with group

8 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We like a lot this resort and wish to come back again.

Stayed 8 nights in Aug 2024

10/10 Excellent

Kaan, Toronto

4 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was so helpful.

Stayed 5 nights in Aug 2024

6/10 Okay

Ivan

Business traveller, Travelled with partner

2 Sept 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

Stayed 1 night in Sep 2024

10/10 Excellent

Barbara, chicago

17 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love this property is quiet great food great staff, specially pool staff Mr. G and Luis, are the best, they care about everyone and they are very attentive. Dinners are amazing I wish they had a bigger gym, but i manage with the space.

Stayed 6 nights in Aug 2024

10/10 Excellent

Christian

Travelled with partner

16 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My wife and I have been to some really great all-inclusive spots. We chose to celebrate our 15y wedding anniversary here, and I would give it a BETTER THAN EXCELLENT Rating across the board. We searched for even one complaint and couldn’t even come up with anything. From location to food to staff to pools to rooms and even pillows. Our experience was flawless. Did I mention the staff! Attention to personal detail is a top priority here. Thanks everyone! Especially Roberto!🙌

Stayed 9 nights in Aug 2024

10/10 Excellent

Silvia

10 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2024

10/10 Excellent

Catherine, Las Vegas

5 Aug 2024

Stayed 2 nights in Aug 2024

8/10 Good

Konstantina

Travelled with partner

4 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff is very friendly and willing to help. Food was good! I would only say that the beds and pillows need to be new they were very used and almost uncomfortable. But everything was clean and beautiful

Stayed 4 nights in Jul 2024

10/10 Excellent

Erick

2 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Would visit again, would recommend to family and friends and you. Royal Hideaway Playacar has a well established culture of care. A great place to be while on the Yucatán Peninsula. If you want to get away and relax, this is one of the good ones. Great variety of plants and animals on site. Multiple dining options, theater dining, activities… quiet. Playacar.

Stayed 8 nights in Jul 2024

10/10 Excellent

Jerome

Travelled with partner

29 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Roberto Guerra our concierge was always available when needed

Stayed 3 nights in Jul 2024

10/10 Excellent

Jasmine

27 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jul 2024

2/10 Terrible

Roee, bakersfield

Travelled with partner

22 Jul 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Let’s start off me and my wife booked the hotel because we read the reviews. Everything was five star excellent reviews. I would like to give this hotel one star review and I will explain why. I don’t know how Nobody mention that the AC not working at the lobby or at the room! With over 35 degrees It is terrible. The food is not good.!! The hotel is very old full of mold and smells bad. We checked in and checked out after two hours. Had to book a different hotel. This hotel not for young people. (25-45) I hope I helped the next person who see this review.

Stayed 4 nights in Jul 2024

2/10 Terrible

Cheryl Lynn, Columbus

Travelled with group

21 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

You can tell at one point this use to be a nice resort. They have let this place really go down. The rooms are fair at best. On the first day I didn’t have water in my room. Then when they got it back on it was brown. The staff is not helpful at all. The reservation system for dinner is not convenient at all and since they don’t have buffet for dinner, you can actually go without if you don’t schedule reservations a day or so in advance… you can get room service 24/7 however it is a very minimal menu. I would not recommend this resort, ever. There are way better options for the same price in Cancun and the surrounding areas.

Stayed 3 nights in Jul 2024

10/10 Excellent

Anna

Travelled with partner

19 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My husband and I came here for our honeymoon and we loved it! The staff are all really nice and helpful, and Isidro was a great concierge. The food and drinks were also amazing. We had a great time!

Stayed 10 nights in Jun 2024

10/10 Excellent

Andres

18 Jul 2024

Liked: Cleanliness, amenities

The best service that’s way l love royal hideaway

Stayed 4 nights in Jul 2024

10/10 Excellent

Rebekah

Travelled with partner

17 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I stayed here for 6 days the beach is beautiful there was no sea weed during my stay the food is a 10 out of 10 also there is so many excursion options to sign up for through the hotel. The rooms temperature does stay around 75 for me I was fine but if you are not used to the heat I would recommend bringing a fan but I will for sure be coming back to this resort! Also I loved that they cleaned my room twice a day.

Stayed 6 nights in Jul 2024

10/10 Excellent

Tonya Kae, Thayer

Travelled with partner

17 Jul 2024

Liked: Cleanliness, staff & service

If you are looking for an all inclusive adults only resort where you can rest, relax, and rejuvenate the Royal Hideaway is the resort for you! EXCELLENT food, superior service from ALL staff, great pool and beach access.

Stayed 4 nights in Jul 2024

10/10 Excellent

Rebecca

16 Jul 2024

Stayed 4 nights in Jul 2024

8/10 Good

Tanya

14 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Jul 2024

10/10 Excellent

Tanya

Travelled with partner

14 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Such a beautiful property! A little dated but still gorgeous. Everyone is very nice and friendly. Our concierge Susel Sanchez was amazing! She scheduled all our excursion’s and was very helpful. Anything we needed she was on it! The only thing I didn’t like was the reservations for dinner. I would have liked it to be more flexible for dinner.

Stayed 7 nights in Jul 2024

10/10 Excellent

Dean

Travelled with family, Travelled with group

11 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

If you are looking for great food, exemplary service and fun in the sun this is the place for you. My wife and I celebrated our 25th anniversary, and the 15th of some friends we planned to meet there. Great time. I want to specifically say that our concierge, Mario, should be a customer service trainer. He went above and beyond everyday for us. In our opinion he is the reason we had such a great time. Whatever they are paying him is not enough.

Stayed 7 nights in Jun 2024