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Hotel Riu Yucatan - All Inclusive

3.5 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Hotel Riu Yucatan - All Inclusive

4 outdoor pools, pool umbrellas, pool loungers
Lobby
4 outdoor pools, pool umbrellas, pool loungers
On the beach, white sand, sun-loungers, beach towels
Minibar, in-room safe, individually decorated, laptop workspace

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • All-inclusive
  • 24/7 front desk
  • Breakfast included
  • Bar
  • Housekeeping

Explore the area

Map
Avenida Xaman-ha, Manzana 3, Lote 1, Condominio Playacar, Playa del Carmen, QROO, 77710
  • Piste Cyclable sur Paseo Xaman-Ha
    ‪2 min walk‬
  • Playacar Beach
    ‪10 min walk‬
  • Mayan Ruins of Playacar
    ‪17 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪6 min drive‬

Room options

View all photos for Double Room, Connecting Rooms (B2C-CA)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room, Connecting Rooms (B2C-CA)

  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Double Room (B2C-CA)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (U)

Minibar, in-room safe, individually decorated, laptop workspace

Suite (U)

  • 68 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Room (L)

Minibar, in-room safe, individually decorated, laptop workspace

Standard Room (L)

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Balcony (B2C-US)

Minibar, in-room safe, individually decorated, laptop workspace

Standard Double Room, Balcony (B2C-US)

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (B2C-CA)

Minibar, in-room safe, individually decorated, laptop workspace

Suite (B2C-CA)

  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Suite (B2C-US)

Minibar, in-room safe, individually decorated, laptop workspace

Suite (B2C-US)

  • 68 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (C)

Minibar, in-room safe, individually decorated, laptop workspace

Suite (C)

  • 68 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room (C)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room (C)

  • 27 sq m
  • Sleeps 4
  • 1 King Bed OR 2 Double Beds

View all photos for Double Room, Connecting Rooms (C)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room, Connecting Rooms (C)

  • 26 sq m
  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Double Room, 2 Bedrooms (U)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room, 2 Bedrooms (U)

  • 27 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Connecting Rooms (L)

Minibar, in-room safe, individually decorated, laptop workspace

Standard Double Room, Connecting Rooms (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Balcony (U)

Minibar, in-room safe, individually decorated, laptop workspace

Standard Double Room, Balcony (U)

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Suite (M)

Minibar, in-room safe, individually decorated, laptop workspace

Suite (M)

  • 68 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, individually decorated, laptop workspace

Junior Suite (L)

  • 68 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, 2 Bedrooms (B2C-US)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Double Room, Connecting Rooms (E)

  • Sleeps 8
  • 4 Double Beds OR 2 King Beds

View all photos for Standard Room (E)

Minibar, in-room safe, individually decorated, laptop workspace

Standard Room (E)

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room (M)

Minibar, in-room safe, individually decorated, laptop workspace

Double Room (M)

  • 27 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Exterior

The Royal Haciendas All Inclusive

Pool
Hot tub
Breakfast included
All-inclusive
4.4 out of 5, Excellent, (1672)
The price is €400
for 1 room
includes taxes & fees
13 Feb - 14 Feb
The Royal Haciendas All Inclusive

About this property

Hotel Riu Yucatan - All Inclusive

Family fun on the beach, with 4 outdoor pools, near Playacar Golf Club
Catch some rays at the beach or spend the day relaxing at Hotel Riu Yucatan - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Housekeeping is available on request.
Hotel Riu Yucatan - All Inclusive offers 507 accommodations with minibars and safes. Rooms open to balconies. Each accommodation is individually decorated. Flat-screen televisions come with premium satellite channels.

Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna. The spa is open daily.
Our customers tell us they can't get enough of Hotel Riu Yucatan - All Inclusive's great beach location. During your stay, you're just a quick walk from Piste Cyclable sur Paseo Xaman-Ha. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 4 restaurants, a swim-up bar, and a poolside bar
  • Splash around at the waterslide or swim in the 4 outdoor pools
  • Treat yourself to facials, manicures and pedicures, or body treatments at Renova Spa
  • Services include babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes a gym, a sauna, and fitness classes
  • Guests have great things to say about the beach and the helpful staff
  • Just a 3-minute drive from Playacar Golf Club and 6 minutes from Quinta Avenida
Hotel Riu Yucatan - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Yucatan - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a waterslide, and a health club. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A children's pool, a spa tub, and a sauna are also featured at the family-friendly Hotel Riu Yucatan - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this Art Deco Playa del Carmen property.

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.
La Hacienda - This buffet restaurant serves breakfast, lunch, and dinner.
Shanghai - This buffet restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Sicilia - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
La Margarita - This steakhouse is located by the pool. Reservations are required. Open daily.
Cancun - Onsite lobby lounge. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding
Windsurfing

Land activities

Fitness facilities
Volleyball

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–10:30 AM
  • 4 restaurants
  • 5 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Coffee/tea in a common area

Restaurants on site

  • La Hacienda
  • Shanghai
  • Sicilia
  • La Margarita
  • Cancun

Things to do

  • 4 outdoor pools
  • Fitness classes
  • Bike storage
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • A hot tub
  • Volleyball
  • Windsurfing

Family friendly

  • 4 outdoor pools
  • Babysitting (surcharge)
  • Children's club
  • Children's pool
  • Free cots/infant beds
  • Free rollaway/extra beds
  • Free supervised childcare
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Massage - on the beach
  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 100% renewable energy
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Free cots/infant beds
  • Free rollaway beds

Bathroom

  • Bathroom (partially open)
  • Eco-friendly toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • Flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Electrical adapters/chargers
  • Energy-saving switches
  • Individually decorated
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Yucatan - All Inclusive

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Yucatan
Riu Yucatan
Riu Yucatan All Inclusive
Riu Yucatan All Inclusive Playa del Carmen
Riu Yucatan Playa del Carmen
Yucatan All Inclusive
Yucatan Riu
Hotel Riu Yucatan Riviera Maya/Playa Del Carmen, Mexico
Riu Yucatan Mexico
Riu Yucatan Playacar Hotel Playa Del Carmen
Rui Yucatan
Riu Yucatan All Inclusive All-inclusive property
Riu Yucatan Inclusive inclusi

Hotel Riu Yucatan - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 492 out of 1001 reviews" "
Rating 8 - Good. 283 out of 1001 reviews" "
Rating 6 - Okay. 115 out of 1001 reviews" "
Rating 4 - Poor. 62 out of 1001 reviews" "
Rating 2 - Terrible. 49 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Milo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

10/10 Excellent

Christy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great fun place to stay with or without kids. They had so many fun activities for kids with staff that actually enjoyed being there. We had no issues with our stay. Everyone was so friendly and willing to assist you with anything you needed.
Stayed 8 nights in Oct 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The food was monotonous. There was not always salmon and tuna fish, but every day there was swai fish the cheapest stuff. Тhe beach was pretty spacious and clean.
Stayed 6 nights in Oct 2024

10/10 Excellent

Jason Taylor

Stayed 4 nights in Sep 2024

8/10 Good

Nancy Kay

Needs more restrooms.
Stayed 7 nights in Sep 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

8/10 Good

Enrique

Travelled with family
Liked: Cleanliness, amenities
location
Stayed 8 nights in Sep 2024

8/10 Good

Yanira

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Experience was amazing, staff very helpful and servicial. A/C need be cool at room feel fresh at night. Breakfast buffet very nice and complete but need to ensure that kitchen team follow more often hand wash process and use disposable glove over ready to eat food.
Stayed 3 nights in Sep 2024

6/10 Okay

Zulema

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not avoid customer service.
Stayed 4 nights in Sep 2024

4/10 Poor

Phil

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Aug 2024

6/10 Okay

Brittanie

Travelled with partner
Liked: Staff & service
Overall, this was a great stay. The property was very busy but well-kept. Edwin was the guy who pushed the drink cart around the pool, and by the second day we didn't have to say a word. The minute he saw us, he knew exactly what drink we wanted and brought it to wherever we were. He was our favorite of the entire trip! Food was great, lots of options.
Stayed 4 nights in Aug 2024

10/10 Excellent

Peter

Liked: Cleanliness
Super
Stayed 9 nights in Aug 2024

2/10 Terrible

Patricia L

Disliked: Staff & service, amenities, property conditions & facilities
If you book through a 3rd party (travelocity orbitz) you are treated horribly. Property very outdated. Front Desk doesn’t understand the word Hospitality.The linens and towels are thread bare. I am a seasoned traveler and absolutely DO NOT RECOMMEND
Stayed 6 nights in Aug 2024

10/10 Excellent

DIANE

Liked: Property conditions & facilities
Staff was really great and friendly.
Stayed 6 nights in Aug 2024

8/10 Good

BETELHEM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Paige

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort and awesome staff. We will definitely be coming back!
Stayed 6 nights in Jun 2023

10/10 Excellent

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena comida y bastante variada. Algunas zonas deberian de estar mas ventiladas. Personal amable y dispuesto a ayudar. Bastantes actividades y shows muy llamativos. Muy buena la fiesta Neon!
Stayed 6 nights in Jul 2024

10/10 Excellent

Lorelein Morales

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

6/10 Okay

AlainDaniel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2024

2/10 Terrible

Miguel

Travelled with family, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Riu Yucatan was very very bad. I have previously visited other Riu properties and this was the worst vacation. To start off, the rooms at the resort were very hot, the AC was not working in many of them. The room also smelled like sewage and they still refused to change us, they made us sleep in those conditions until we were changed. When we went to the lobby to ask if we could be changed, they refused until the day before we left and we were there from Tuesday to Sunday, when we asked if it could be fixed they said it couldn't. When we were at the lobby we heard a lot of people complaining about the AC in their rooms as well. Another thing was no towels were left in our room after it was cleaned, we called the lobby to ask if someone could take some and they took hours, we didn't get our towels till midnight. We did call various times and no one would answer. The customer service was also terrible, we got turned away from the Italian restaurant at the resort because there wasn't tables for 6 people and the worker was very rude and disrespectful to my family, compared to the other family that was there. Keep in mind the restaurant was EMPTY, they had enough tables to sit a family of 6. Terrible hotel, I would not recommend staying here.
Stayed 5 nights in Jul 2024

2/10 Terrible

Rosendo Jasso

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If I could give this resort 0 stars, I would. Terrible customer service. The rooms were hot, the managers at the restaurants, specifically, the Italian restaurant was very rude and disrespectful. I would not recommend staying at this property.
Stayed 5 nights in Jul 2024

4/10 Poor

Suzanne

Liked: Cleanliness
Stayed 3 nights in Jul 2024

10/10 Excellent

Fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing
Stayed 4 nights in Jul 2024

8/10 Good

Angel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a good place to stay
Stayed 5 nights in Jul 2024

4/10 Poor

Ashley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 8 nights in Jul 2024