Hotel Riu Yucatan - All Inclusive - Reviews, Photos & Rates

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Dates

January 2025

February 2025

4 outdoor pools, pool umbrellas, pool loungers

Minibar, in-room safe, individually decorated, laptop workspace

On the beach, white sand, sun-loungers, beach towels

Overview
Rooms
Location
Policies

Very good

Popular amenities

All-inclusive

Bar

Breakfast included

Hot tub

24/7 front desk

Housekeeping

Explore the area

Avenida Xaman-ha, Manzana 3, Lote 1, Condominio Playacar, Playa del Carmen, QROO, 77710

Playacar Beach
10 min walk
Sicilia
2 min walk
ADO Tourist Terminal Playa del Carmen
6 min drive
Playa Del Carmen, Quintana Roo (PCM)
6 min drive

Room options

Double Room, Connecting Rooms (B2C-CA)

Sleeps 8
4 Double Beds OR 2 King Beds

Double Room (B2C-CA)

Sleeps 4
1 King Bed OR 2 Double Beds

Suite (U)

68 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Standard Room (L)

27 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Standard Double Room, Balcony (B2C-US)

27 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Suite (B2C-CA)

Sleeps 4
1 King Bed OR 2 Double Beds

Suite (B2C-US)

68 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Suite (C)

68 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Double Room (C)

27 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Double Room, Connecting Rooms (C)

26 sq m
Sleeps 8
4 Double Beds OR 2 King Beds

Double Room, 2 Bedrooms (U)

27 sq m
Sleeps 8
2 Double Beds OR 1 King Bed

Standard Double Room, Connecting Rooms (L)

Sleeps 8
2 Double Beds OR 1 King Bed

Standard Double Room, Balcony (U)

27 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Suite (M)

68 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (L)

68 sq m
Sleeps 4
2 Double Beds

Double Room, 2 Bedrooms (B2C-US)

Sleeps 8
2 Double Beds OR 1 King Bed

Standard Room (E)

27 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Double Room (M)

27 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Similar properties

Pool

Hot tub

Breakfast included

All-inclusive

for 1 room

includes taxes & fees

10 Jan - 11 Jan

About this property

Hotel Riu Yucatan - All Inclusive

Family fun on the beach, with 4 outdoor pools, near Playacar Golf Club

Catch some rays at the beach or spend the day relaxing at Hotel Riu Yucatan - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Housekeeping is available on request.

Hotel Riu Yucatan - All Inclusive offers 507 accommodations with minibars and safes. Rooms open to balconies. Each accommodation is individually decorated. Flat-screen televisions come with premium satellite channels.

Rooms have partially open bathrooms. Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide, a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Renova Spa. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. The spa is equipped with a sauna. The spa is open daily.

Our customers tell us they can't get enough of Hotel Riu Yucatan - All Inclusive's great beach location. During your stay, you're just a quick walk from Piste Cyclable sur Paseo Xaman-Ha. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.

Free buffet breakfast served daily
Free WiFi
Free self parking
Drinking and dining options include 4 restaurants, a swim-up bar, and a poolside bar
Splash around at the waterslide or swim in the 4 outdoor pools
Treat yourself to body wraps, body scrubs, or facials at Renova Spa
Services include babysitting, a kid's club, and dry cleaning/laundry
Onsite recreation includes a gym, a sauna, and a playground
Guests have great things to say about the pool and the helpful staff
Just a 3-minute drive from Playacar Golf Club and 9 minutes from Xplor Theme Park

Hotel Riu Yucatan - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Yucatan - All Inclusive offers its guests a full-service spa, 4 outdoor swimming pools, a waterslide, and a health club. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A children's pool, a spa tub, and a sauna are also featured at the family-friendly Hotel Riu Yucatan - All Inclusive. Self parking is free.

Smoking is allowed in designated areas at this Art Deco Playa del Carmen property.

Guests are served free buffet breakfast daily from 7 AM to 10:30 AM.

La Hacienda - This buffet restaurant serves breakfast, lunch, and dinner.

Shanghai - This buffet restaurant specializes in Asian cuisine and serves dinner only. Open daily.

Sicilia - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

La Margarita - This steakhouse is located by the pool. Reservations are required. Open daily.

Cancun - Onsite lobby lounge. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

In-room minibar (all beverages included)

In-room liquor dispensers

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Sailing

Scuba-diving lessons

Snorkeling

Surfing/body boarding

Windsurfing

Land activities

Fitness facilities

Volleyball

Entertainment

Onsite entertainment and activities

Awards and affiliations

Eco-Certified Property

This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Wheelchair-accessible parking available
Limo/town car service

Food and drink

Free buffet breakfast available daily 7 AM–10:30 AM
4 restaurants
5 bars/lounges, 1 swim-up bar and 1 poolside bar
Coffee/tea in a common area

Restaurants on site

La Hacienda
Shanghai
Sicilia
La Margarita
Cancun

Things to do

4 outdoor pools
Fitness classes
Bike storage
Children's pool
Fitness centre
Full-service spa
Kayaking
Motorised watercraft
Playground
Sailing
Sauna
Scuba diving
Shopping
Snorkelling
A hot tub
Volleyball
Windsurfing

Family friendly

4 outdoor pools
Babysitting (surcharge)
Children's club
Children's pool
Free cots/infant beds
Free rollaway/extra beds
Free supervised childcare
Playground
Snack bar/deli
Water slide

Conveniences

ATM/banking services
Gift shop/newsstand

Guest services

24-hour front desk
Change of towels (on request)
Daily housekeeping
Dry-cleaning service
Hair salon
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Business services

Computer station

Outdoors

Beach loungers
Beachfront location
Garden
Pool sunloungers
Pool umbrellas

Spa

Body scrubs
Body treatments
Body wraps
Facials
Manicures and pedicures
Massage - on the beach
Sauna
Spa open daily

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Wheelchair-accessible fitness centre
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

100% renewable energy
Beach towels
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
TV in lobby
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Ceiling fan
Free cots/infant beds
Free rollaway beds

Bathroom

Bathroom (partially open)
Eco-friendly toiletries
Hairdryer
Shower
Towels

Entertainment

Flat-screen TV
Premium channels
Satellite channels

Food and drink

Free bottled water
Minibar

Connecting rooms available
Electrical adapters/chargers
Energy-saving switches
Individually decorated
Iron/ironing board
Laptop-friendly workspace
Phone
Recycling
Safe
Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Hotel Riu Yucatan - All Inclusive

Children and extra beds

Children are welcome.

Free rollaway/extra beds!

Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Yucatan

Riu Yucatan

Riu Yucatan All Inclusive

Riu Yucatan All Inclusive Playa del Carmen

Riu Yucatan Playa del Carmen

Yucatan All Inclusive

Yucatan Riu

Hotel Riu Yucatan Riviera Maya/Playa Del Carmen, Mexico

Riu Yucatan Mexico

Riu Yucatan Playacar Hotel Playa Del Carmen

Rui Yucatan

Riu Yucatan All Inclusive All-inclusive property

Riu Yucatan Inclusive inclusi

Hotel Riu Yucatan - All Inclusive Reviews

8.4

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

4/10 Poor

Phil

25 Sept 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Stayed 3 nights in Aug 2024

6/10 Okay

Brittanie

Travelled with partner

10 Sept 2024

Liked: Staff & service

Overall, this was a great stay. The property was very busy but well-kept. Edwin was the guy who pushed the drink cart around the pool, and by the second day we didn't have to say a word. The minute he saw us, he knew exactly what drink we wanted and brought it to wherever we were. He was our favorite of the entire trip! Food was great, lots of options.

Stayed 4 nights in Aug 2024

10/10 Excellent

Peter

1 Sept 2024

Liked: Cleanliness

Super

Stayed 9 nights in Aug 2024

2/10 Terrible

Patricia L

22 Aug 2024

Disliked: Staff & service, amenities, property conditions & facilities

If you book through a 3rd party (travelocity orbitz) you are treated horribly. Property very outdated. Front Desk doesn’t understand the word Hospitality.The linens and towels are thread bare. I am a seasoned traveler and absolutely DO NOT RECOMMEND

Stayed 6 nights in Aug 2024

10/10 Excellent

DIANE

22 Aug 2024

Liked: Property conditions & facilities

Staff was really great and friendly.

Stayed 6 nights in Aug 2024

8/10 Good

BETELHEM

13 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Aug 2024

10/10 Excellent

Paige

Travelled with partner

13 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great resort and awesome staff. We will definitely be coming back!

Stayed 6 nights in Jun 2023

10/10 Excellent

Francisco

Travelled with family

5 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Muy buena comida y bastante variada. Algunas zonas deberian de estar mas ventiladas. Personal amable y dispuesto a ayudar. Bastantes actividades y shows muy llamativos. Muy buena la fiesta Neon!

Stayed 6 nights in Jul 2024

10/10 Excellent

Lorelein Morales

5 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Jul 2024

6/10 Okay

AlainDaniel

Travelled with group

29 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Jul 2024

2/10 Terrible

Miguel

Travelled with family, Travelled with partner

26 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

My stay at Riu Yucatan was very very bad. I have previously visited other Riu properties and this was the worst vacation. To start off, the rooms at the resort were very hot, the AC was not working in many of them. The room also smelled like sewage and they still refused to change us, they made us sleep in those conditions until we were changed. When we went to the lobby to ask if we could be changed, they refused until the day before we left and we were there from Tuesday to Sunday, when we asked if it could be fixed they said it couldn't. When we were at the lobby we heard a lot of people complaining about the AC in their rooms as well. Another thing was no towels were left in our room after it was cleaned, we called the lobby to ask if someone could take some and they took hours, we didn't get our towels till midnight. We did call various times and no one would answer. The customer service was also terrible, we got turned away from the Italian restaurant at the resort because there wasn't tables for 6 people and the worker was very rude and disrespectful to my family, compared to the other family that was there. Keep in mind the restaurant was EMPTY, they had enough tables to sit a family of 6. Terrible hotel, I would not recommend staying here.

Stayed 5 nights in Jul 2024

2/10 Terrible

Rosendo Jasso

Travelled with family

26 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

If I could give this resort 0 stars, I would. Terrible customer service. The rooms were hot, the managers at the restaurants, specifically, the Italian restaurant was very rude and disrespectful. I would not recommend staying at this property.

Stayed 5 nights in Jul 2024

4/10 Poor

Suzanne

26 Jul 2024

Liked: Cleanliness

Stayed 3 nights in Jul 2024

10/10 Excellent

Fatima

25 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Everything was amazing

Stayed 4 nights in Jul 2024

8/10 Good

Angel

Travelled with family and small children

22 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was a good place to stay

Stayed 5 nights in Jul 2024

4/10 Poor

Ashley

16 Jul 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Stayed 8 nights in Jul 2024

8/10 Good

Jesus

Travelled with family and small children

13 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beach access the best from this location, AC worked like a champ, rooms a little old but can’t ask for everything perfect

Stayed 5 nights in Jul 2024

4/10 Poor

Jajaira, Houston

3 Jul 2024

Disliked: Cleanliness, property conditions & facilities

Stayed 6 nights in Jun 2024

10/10 Excellent

Mary, ROWLETT

Travelled with family

28 Jun 2024

Liked: Cleanliness, staff & service, amenities

The resort is very comfortable and all employees are helpful and nice.

Stayed 3 nights in Jun 2024

6/10 Okay

Zaida I

Travelled with family

26 Jun 2024

Liked: Amenities

The property in general is okay. I upgraded to a Suite which was very nice, perfect for three adults. Large room with a living room area, TV, eating table, king bed and they added a rollaway. Room was clean and in great location. Beach is pretty with palm trees and lounge chairs. Pool was nice. Swim up bar not connected to pool so no swim up. Buffets ran out of food constantly and took a while to refill food, seem short of kitchen personnel. Asian Restaurant also buffet style kept running out of food while only one guy cooking. Although we enjoyed our stay don’t think I would be back to this one.

Stayed 4 nights in Jun 2024