Hotel Punta Esmeralda Playa del Carmen

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Room service

Housekeeping

Pool

24/7 front desk

Air conditioning

Parking included

Explore the area

CALLE 110 ENTE AVENIDAS 10 Y 15, Playa del Carmen, QROO, 77710

Punta Esmeralda Beach
13 min walk
Playa 88
13 min walk
Mamitas Beach
9 min drive
Playa Del Carmen, Quintana Roo (PCM)
13 min drive

Room options

Deluxe Double Room, 1 King Bed

27 sq m
Sleeps 2
1 King Bed

Deluxe Room

27 sq m
Sleeps 4
2 Queen Beds

Standard Room

27 sq m
Sleeps 2
1 King Bed

Standard Room, 2 Queen Beds

27 sq m
Sleeps 4
2 Queen Beds

Similar properties

Pool

Spa

Free WiFi

Air conditioning

for 1 night

includes taxes & fees

8 Dec - 9 Dec

About this property

Beach hotel near Punta Esmeralda Beach

This smoke-free hotel features an outdoor pool, a restaurant, and a 24-hour front desk. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out and a vending machine are onsite.

Hotel Punta Esmeralda Playa del Carmen offers 28 air-conditioned accommodations with safes and complimentary bottled water. Satellite television is provided.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool.

With your stay at Hotel Punta Esmeralda Playa del Carmen, you'll be connected to a shopping center and within walking distance of Punta Esmeralda Beach. Features include free WiFi in public areas and free self parking, plus an outdoor pool.

Free WiFi
Free self parking
Enjoy a bite to eat at the family restaurant
Take a swim in the outdoor pool
Amenities include an elevator, a terrace, and a vending machine
13 minutes by foot from Punta Esmeralda Beach and a 3-minute drive from Gran Coyote Golf

There's a restaurant on site. Public spaces have free WiFi. An outdoor pool, a terrace, and a vending machine are also featured at Hotel Punta Esmeralda Playa del Carmen. Limited free parking is available on a first-come, first-served basis.

This Mediterranean Playa del Carmen hotel is smoke free.

Resto Esmeralda - This family restaurant serves breakfast and lunch.

Room service (during limited hours) is available.

Languages

English, French, Italian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

On-site parking available only on request
Free self-parking on site
Limited on-site parking
On-site parking includes off-street options

Food and drink

1 restaurant
Room service available

Restaurants on site

Resto Esmeralda

Things to do

Outdoor pool

Family friendly

Outdoor pool
Fridge
Soundproofed rooms

Conveniences

Lift
Vending machine

Guest services

24-hour front desk
Daily housekeeping

Outdoors

Terrace

Accessibility

Lift

Mosquito nets
Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Fan

Bathroom

Hairdryer
Private bathroom
Shampoo
Shower
Soap
Towels

Entertainment

21-inch TV
Satellite channels

Food and drink

Free bottled water
Fridge

Iron/ironing board (on request)
Phone
Safe
Soundproofing

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in fee: USD 10

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

Late check-out fee: USD 10

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Hotel Punta Esmeralda Playa del Carmen

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 15.0 per night.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in fee: USD 10 (subject to availability)
Late check-out fee: USD 10 (subject to availability)
Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Guests must contact this property in advance to reserve onsite parking

This property accepts credit cards and debit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Front desk staff will greet guests on arrival.

We should mention

There is limited hot water on site.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

Property is also known as

Hotel Punta Esmeralda Playa del Carmen

Punta Esmeralda Playa del Carmen

Punta Esmeralda l Carmen

Punta Esmeralda

Hotel Punta Esmeralda

Capital O Punta Esmeralda

Punta Esmeralda Carmen Carmen

Hotel Punta Esmeralda Playa del Carmen Hotel

Hotel Punta Esmeralda Playa del Carmen Playa del Carmen

Hotel Punta Esmeralda Playa del Carmen Hotel Playa del Carmen

Hotel Punta Esmeralda Playa del Carmen Reviews

8.2

Very good

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Sandra

Travelled with partner

5 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Property is not near the beach or shopping. Staff was nice.

Stayed 3 nights in Jun 2024

4/10 Poor

Hannah Natalja

Travelled with family and small children

11 Apr 2023

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

We didn't like the location of the hotel as there is really nothing around (no restaurants, no café or shopping) and we didn't feel quite safe in the neighborhood. At night it was quite noisy with a lot of dog barking so we and our toddler had poor sleep. Unfortunately they had closed their restaurant without any notice which we were planning on using and the bar and events that they praise on their website don't exist at all. The staff was friendly though! Most terrible customer service we've ever experienced though was through expedia!

Stayed 10 nights in Mar 2023

4/10 Poor

Natalie

Travelled with partner

8 Apr 2023

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

The room didn’t look like the pictures I saw in Expedia. The bathroom window was very dirty. Common areas didn’t look clean either. Even though in Expedia it was mentioned that it was located 5 minutes from Quinta Avenida, the front desk employee explained that we had to walk 45 minutes to get to the tourist area of Quinta Avenida. We didn’t feel safe in the hotel location, that is why we didn’t complain or ask to change rooms; I made a reservation in another hotel and left the same day. I wasn’t able to cancel the booking because I had already checked in; but I preferred to spend the following 6 nights in a clean, well lit hotel located in a safe area.

4/10 Poor

Sue

15 Mar 2023

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Ants bite in bed, couldn’t sleep. Lol Didn’t do complaint, thought it’s not gonna changed.

Stayed 1 night in Mar 2023

2/10 Terrible

Verified traveller

Business traveller

28 Feb 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awful experience, left after 1 night, no refunds..

Please stay away from this property. Walls are paper thin, so as the doors and floors. Another guest was playing very loud music, I complained at 1130pm but nothing happened, they finally stopped at 330AM. The next morning I spoke to the manager and he said that they could not do anything, that even the police came but that their hands were tied... because that "it is how the hotel industry works and guests should just get over it". I left after the first night since he could not assure me that it would not happen again and he said that he would refund me the money. Well, he did not refund anything and after speaking to customer support, he claimed that my stay did not have any issues. In total I spent 3.5 hours on the phone speaking to customer support from hotels.com so they could move me to another hotel during they night but they asked to endure the problems. The next day I spoke to them again and they cannot do anything either, because they hotel has to approve the refund. So beware, it is a scam. Unless you are there to party, do not book. The only positive thing about the place was Florencia from the front desk, she was very polite and helpful with the check in and with suggestions about where to go near the property.

Stayed 5 nights in Feb 2023

10/10 Excellent

Steve

Travelled with partner

28 Feb 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel is located in the nothern part of the city. Contrary to what some have said, this area is safe, even in the evening when it's dark. The LED street lights are so bright, it looks like day time. Police car roam streets on a regular basis. So yes, we did feel safe walking the streets at night. It's a 45 minute walk on fith avenue to "El Centro", but you will find plenty of businesses on the way within 10 to 15 minutes of walking. Two public beaches are within walking distance. On 30th Avenue, you will be able to dine for less than 100 $ (Pesos). This is where locals do their shopping. We enjoyed our 11 night stay at this hotel. Remember, it's a 3 star proprety, bring your own coffee machine. There is a fridge.

Stayed 11 nights in Feb 2023

10/10 Excellent

M

20 Feb 2023

Stayed 3 nights in Feb 2023

6/10 Okay

Nathalie

19 Feb 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice room nice pool area

Stayed 5 nights in Feb 2023

10/10 Excellent

cesar

16 Feb 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff is polite and accommodating, the hotel Is comfy and artsy. Will come back again

Stayed 7 nights in Feb 2023

6/10 Okay

mike

16 Feb 2023

Liked: Staff & service

Disliked: Amenities

The hotel staff was great. The rooms are comfortable. The noise from neighborhood dogs was almost unbearable. One night they fought and barked all night making sleeping impossible. The cafe never was open. The neighborhood has no restaurants. Shopping district is miles away. I would not stay there again.

Stayed 3 nights in Feb 2023

10/10 Excellent

Luis Alberto Castro, Ixtapaluca

Travelled with family

9 Feb 2023

Liked: Cleanliness, staff & service, property conditions & facilities

It was a good experience hope have best better deals next time

Stayed 1 night in Feb 2023

2/10 Terrible

Armando Alberto Malvaez De La

Travelled with partner

29 Jan 2023

Disliked: Cleanliness, amenities, property conditions & facilities

We decided to stay here because the pictures and reviews were good but it was FAR from it. We got to the hotel and front desk was friendly. We payed $25 for remote controls for the room but that was given back at the end of your stay. We got to the room and I couldn’t believe my eyes! The room was dirty! They didn’t bother to clean the closet mirror which had lots of finger prints! The worst part was the restroom!! The restroom mirror had toothpaste splashed and water marks ALL over it! I wish I was exaggerating but I am not. The table in there is plastic, old and stained. The bed was soo soft too. It was so bad we left the next day and stayed at a different hotel. We didn’t care to loose the money we had payed for (1 week) we had to get out! Do not stay here! I don’t know how people stay there and I don’t know why the hotel staff thinks it is ok and in good condition for people to stay.

Stayed 7 nights in Jan 2023

4/10 Poor

Jeff

29 Jan 2023

Stayed 1 night in Jan 2023

10/10 Excellent

Paul

24 Jan 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fabulous little hotel!

8/10 Good

Alexey

23 Jan 2023

Liked: Cleanliness, staff & service, room comfort

Stayed 1 night in Jan 2023

8/10 Good

Victor

16 Jan 2023

10/10 Excellent

Alejandra del Rosario

16 Jan 2023

10/10 Excellent

Alexey

15 Jan 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great hotel

very friendly sttaff. everything you need. cheap and very nicely located. close to one of the best bea hes in Playa del Carmen no breakfast. would be nice if they had coffee available in the morning.

Stayed 1 night in Jan 2023

10/10 Excellent

Jennifer

Travelled with partner

12 Jan 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We were pleasantly surprised when we arrived at Punta Esmeralda! The staff was friendly and helpful, it was IMMACULATELY clean, comfortable and a great spot! Playa Punta Esmeralda was a 5 minute walk away and a beautiful beach! The little market across the street was great for snacks and drinks. 5th Ave was only a 50 peso taxi ride away. GREAT spot for the price! If you're looking for a wonderful 'boutique' hotel for your stay, this is the one!!

6/10 Okay

Michelle

Travelled with family

3 Jan 2023

Interesting stay

I feel there are some mis-communications between this booking site and actual hotel. Example would be that Hotels.com said we would be booking Deluxe room with two Queen beds and hotel doesn’t even offer that option. Although the hotel was quick to accommodate us with two beds it made for an awkward exchange at check in and will rate higher due to that!

Stayed 1 night in Jan 2023

8/10 Good

Melony

20 Dec 2022

Liked: Staff & service

Friendly staff, comfortable rooms, and proximity to the beach make this a great stay. Staff really worked with me to find things I needed or figure out how to navigate the area. It's far from 5th, but you can rent bikes from a place nearby and get around pretty easily. Hailing a cab may take some time. The pool and rooftop are nice enough - no umbrellas though, so plan accordingly. Book a deluxe room if you want to access balcony or beach views.

8/10 Good

Arturo

22 Nov 2022

Stayed 2 nights in Nov 2022

8/10 Good

Madelaine

3 Nov 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Super clean and spacious room. Bed was firm but comfy. Friendly staff. Quiet at night.

Stayed 1 night in Nov 2022

4/10 Poor

david

Travelled with family

25 Sept 2022

Disliked: Amenities

If you like wild ogs running loose and barking all night then this is the place for you! I transferred to a different Hotel after two sleepless nights. No one spoke English or it was very minimal. The walls are paper thin and the views were of nothing. No restaurants nearby and people stared at you like they were sizing you up.

Stayed 5 nights in Sep 2022