Ocean Maya Royale All Inclusive Adults Only

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VIP Access

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Dates

January 2025

February 2025

On the beach, white sand, beach massages

Privilege Junior Suite Adults Only | Garden view

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

Room service

Explore the area

Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710

El Camaleón Mayakoba Golf Course
6 min drive
Gran Coyote Golf
7 min drive
Maroma Beach
13 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)
43 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Privilege Junior Suite Adults Only

38 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Privilege Romance Suite

Sleeps 2
1 King Bed

Deluxe Room Sea View

38 sq m
Ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

Minibar, in-room safe, desk, blackout curtains

Deluxe Room

38 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Maya Superior Deluxe Sea View

38 sq m
Ocean view
Sleeps 3
1 Queen Bed OR 2 Double Beds

Maya Superior Deluxe

38 sq m
Sleeps 3
1 Queen Bed OR 2 Double Beds

Privilege Honeymoon Maya Deluxe

38 sq m
Sleeps 2
1 King Bed

Privilege Honeymoon Junior Suite

38 sq m
Sleeps 2
1 King Bed

Similar properties

Pool

All-inclusive

Spa

Free WiFi

for 1 night

includes taxes & fees

5 Jan - 6 Jan

About this property

Adults-only beachfront property with 2 outdoor pools

Catch some rays at the beach or spend the day relaxing at Ocean Maya Royale All Inclusive Adults Only's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.

Ocean Maya Royale All Inclusive Adults Only offers 320 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Our customers tell us they can't get enough of Ocean Maya Royale All Inclusive Adults Only's great beach location. During your stay, you'll be close to Maroma Beach. Enjoy features like free WiFi in public areas and free self parking, plus 2 outdoor pools.

Free WiFi
Free self parking
Enjoy international cuisine with a poolside location at La Hacienda, one of the property's 5 restaurants and 4 bars/lounges
Take a swim in the 2 outdoor pools
Treat yourself to reflexology, body treatments, or Swedish massages at Despacio Spa Centre
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes an outdoor tennis court, a gym, and a sauna
Guests have great things to say about the pool and the location
13 minutes by car from Maroma Beach and 8 minutes from Tres Rios Ecopark

Ocean Maya Royale All Inclusive Adults Only is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Ocean Maya Royale All Inclusive Adults Only offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi.

Event space at this property measures 2013 square feet (187 square meters) and includes conference space. A fitness center, spa services, and a terrace are also featured at the luxury Ocean Maya Royale All Inclusive Adults Only. Self parking is free.

This 4.5-star Playa del Carmen property is smoke free.

La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.

La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.

Blue Moon - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.

Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and select beverages included

Room service during certain hours

In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities

Theme parties

Awards and affiliations

Eco-Certified Property

This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site

Food and drink

5 restaurants and 1 coffee shop/cafe
4 bars/lounges
Room service available
Coffee/tea in a common area

Restaurants on site

La Hacienda
El Charro
La Dolce Vita
Yookoso
Blue Moon

Things to do

2 outdoor pools
Arcade/games room
Fitness centre
Full-service spa
Outdoor tennis court
Sauna
Shopping
Tennis
Volleyball

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Front-desk safe
Gift shop/newsstand
Water dispenser

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Business services

Conference space (2013 square feet)
A meeting room

Outdoors

Beachfront location
Garden
Japanese garden
Pool umbrellas
Terrace

Spa

4 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - on the beach
Massage - sports
Massage - Swedish
Massage/treatment rooms
Reflexology

Accessibility

Lift

At least 80% of lighting from LEDs
Comprehensive food waste policy
Local artist showcase
Local culture and ecosystem education
Locally owned and organised tours and activities
No plastic coffee stirrers
No plastic soft drinks bottles
Reusable cups only
Reusable tableware only
Smoke-free property
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains

Bathroom

Eco-friendly toiletries
Hairdryer
Private bathroom
Shower
Towels

Entertainment

32-inch LCD TV
TV channels

Food and drink

Coffee/tea filters (reusable)
Coffee/tea maker
Minibar

Bulk dispenser for toiletries
Desk
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Recycling
Safe
Water-efficient showers only
Water-efficient toilets only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Ocean Maya Royale All Inclusive Adults Only

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards; cash is not accepted

This property uses a grey water recycling system and eco-friendly cleaning products

Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
This is an adults-only property and children 18 years old and younger aren't allowed.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Ocean Maya Royale

Maya Ocean

Maya Ocean Royale

Ocean Maya

Ocean Maya Royale

Ocean Maya Royale All Inclusive Adults All-inclusive property

Ocean Maya Royale All Inclusive Playa del Carmen

Ocean Maya Royale Playa del Carmen

Ocean Royale

Ocean Royale Maya

Ocean Maya Hotel

Ocean Maya Playa Del Carmen

Ocean Maya Royale Hotel Playa Del Carmen

Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico

Ocean Maya Royale All Inclusive Adults Playa del Carmen

Ocean Maya Royale Inclusive A

Ocean Maya Royale All Inclusive Adults Only Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Jessica

Travelled with partner

23 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This resort is beautiful and the employees are amazing! They went above and beyond to make our stay stress free

Stayed 4 nights in Sep 2024

8/10 Good

SARAH

23 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We had a great stay at Ocean Maya Royale! Only issue was the “party pool” could be loud and heard on the beach.

Stayed 5 nights in Sep 2024

10/10 Excellent

Jorge Luis

Travelled with family

23 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lo que más me gustó fue el servicio y la amabilidad con la que tratan a sus huéspedes

Stayed 3 nights in Sep 2024

10/10 Excellent

E-Raegan

Travelled with partner

22 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was absolutely perfect from start to finish. We took this trip for our 20th wedding anniversary. When we arrived we were greeted immediately and offered drinks while we waited to get checked in. Our privilege butler, Fabian immediately arrived and our check in process was quick! Fabian showed us to our room, explained all of the amenities and made all of our dinner reservations. He was always available via an app to answer any questions or accommodate our needs. The beach staff, Jorge, and Jesus were our favorite! It seemed like they were waiting for us each day and setup the spot that they knew we liked. They were so much fun and very personable during our beach time! The evening activities were so much fun and it was worth it to try all of them. After dinner we would make our way to the sports bar to see our friend Jesus. He learned our likes very quickly and always said “see you in 5 minutes!” We met Josue at the privilege restaurant and he was the kindest young man. To learn about each of the employees and get to know them on a personal level made our trip so special. A special anniversary dinner, flowers on the bed, and a note from Fabian was a welcomed surprise! The food was amazing, the resort was clean and all of the staff were exceptional! This was our first all-inclusive trip and we will definitely be back! Thank you all for making this special trip for us such a wonderful experience!

Stayed 7 nights in Sep 2024

4/10 Poor

Anayeli

Travelled with partner

22 Sept 2024

Disliked: Staff & service, amenities

Don’t really have much to stay pool activities aka staff was amazing !! But everything else wasn’t what we expected

Stayed 8 nights in Sep 2024

10/10 Excellent

Frank

Travelled with family

22 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Room service

Stayed 8 nights in Sep 2024

8/10 Good

Debora

20 Sept 2024

Liked: Cleanliness, staff & service

Stayed 4 nights in Aug 2024

10/10 Excellent

Dennis

Travelled with group

19 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Layout was great, convenient, easy access to various events, good food and a variety of food types.

Stayed 5 nights in Sep 2024

10/10 Excellent

Lashon

19 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

10/10 Excellent

VITO

Travelled with family

19 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

ALL GOOD.

Stayed 4 nights in Sep 2024

8/10 Good

Albert

Travelled with partner

18 Sept 2024

Liked: Cleanliness, staff & service

Disliked: Amenities

For an older resort it is easy to navigate and walk around. The food was sub par, but as to be expected for the masses they are cooking for. The actual dining options are decent, but nothing to brag about but, they did try to offer options to cater to many. The staff are super friendly and helpful and the bartenders and coffee shops were my go to spots. Rooms were outdated and need a facelift. Premises could use upgrades as well as the entertainment room/theater were old and pool tables were not leveled and the air hockey table was inoperable for the most part.

Stayed 6 nights in Sep 2024

8/10 Good

George C

Travelled with family, Travelled with partner

17 Sept 2024

Liked: Cleanliness, staff & service

The food was very good quality and variety. The facilities were nice. The beach was decent but there is the inconvenience of the seaweed.

Stayed 7 nights in Sep 2024

6/10 Okay

fatiha

17 Sept 2024

Stayed 7 nights in Aug 2024

10/10 Excellent

Carlton

Travelled with partner

17 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This resort exceeded our expectations, the staff were friendly and professional we had the opportunity to visit another resort for a day it was much bigger and grand but the vibe and atmosphere did not compare to Ocean Maya Royale. A huge thank you to our butler Alfredo who was there always and made us feel at home. Our stay was relaxing and refreshing, all the food was delicious and fresh the grounds were well manicured and appealing. We miss it already and can’t wait to come back! The privilege program was the extra luxury we wanted and received. Thank you for your hospitality.

Stayed 3 nights in Sep 2024

6/10 Okay

Henry

Travelled with group

16 Sept 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Traveled with 6 people for my birthday. I upgraded to Jr Privilege Suite. I found my “upgrade” was the exact room as my travel partners who did not upgrade. The room I got was nothing like what was pictured; had no seating area. Food throughout resort was really good and there was plenty of seating. The concierge service was good and made it easy to make reservations. Pool is fun area but games at pool and events need work as I’ve been to numerous resorts and this was probably the least enthusiastic staff, but they tried. Taxi service at hotel is a rip off. I was charged $60 to go to Walmart which was less than 8 miles round trip. Hotel grounds are nicely kept and I’d say it is overall clean. Room service was on point especially in the middle of the night. Other than the room debacle the one major issue was at the Sports Bar. The bar tenders were visibly frustrated at how busy it was and intentionally turned off the AC to get people to leave (we heard them discussing it). They then refused to turn it back on, telling us no “it’s too crowded.” The crowed is of all mixed ages so that’s cool. I felt safe in the property and my bags were safe by the pool. No issues.

Stayed 6 nights in Sep 2024

8/10 Good

Amanda

16 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Sep 2024

10/10 Excellent

Jaime

Travelled with partner

16 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Sep 2024

10/10 Excellent

Dmitry

Travelled with partner

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Service everywhere was exceptional!!!

Stayed 5 nights in Sep 2024

8/10 Good

Ala

Travelled with family

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great quiet place to stay, rooms are very clean and staff are friendly and welcoming. Food is amazing at the Mexican restaurant and the dolce vita. Highly recommend this place for anyone looking for a quiet clean little resort to stay in!

Stayed 9 nights in Sep 2024

10/10 Excellent

Sajani

Travelled with partner

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was great!!!

Stayed 6 nights in Sep 2024

10/10 Excellent

Silvia

14 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Aug 2024

8/10 Good

Michelle

Travelled with partner

13 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendliest staff ever! Service was always with a smile. Overall 4 stars only because there is no shuttle service to and from the airport, so it was additional cost to figure out and schedule shuttle service, the bathroom doors are not full doors so there is a lack of privacy for bathroom purposes, and we were a little disappointed in the lack of authentic Mexican food available. It was overall very relaxing and all inclusive is the way to go!

Stayed 7 nights in Sep 2024