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Ocean Maya Royale - Adults Only - All Inclusive

4.5 star property
VIP Access

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Photo gallery for Ocean Maya Royale - Adults Only - All Inclusive

Outdoor wedding area
2 outdoor pools, pool umbrellas
Privilege Romance Suite | Living area
On the beach, white sand, beach massages
Privilege Junior Suite Adults Only | Garden view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Room service
  • Housekeeping
  • Parking included

Explore the area

Map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Tres Rios Ecopark
    ‪8 min drive‬
  • Maroma Beach
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪43 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Privilege Junior Suite Adults Only

Privilege Junior Suite Adults Only | Garden view

Privilege Junior Suite Adults Only

  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Romance Suite

Privilege Romance Suite

Privilege Romance Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View

  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Maya Superior Deluxe

Minibar, in-room safe, desk, blackout curtains

Maya Superior Deluxe

  • 38 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Privilege Honeymoon Maya Deluxe

Privilege Honeymoon Maya Deluxe | View from room

Privilege Honeymoon Maya Deluxe

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Ocean Maya Royale - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Ocean Maya Royale - Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Ocean Maya Royale - Adults Only - All Inclusive offers 320 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Our customers tell us they can't get enough of Ocean Maya Royale - Adults Only - All Inclusive 's great beach location. During your stay, you'll be close to Maroma Beach. Enjoy features like free WiFi in public areas and free self parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine with a poolside location at La Hacienda, one of the property's 5 restaurants and 4 bars/lounges
  • Take a swim in the 2 outdoor pools
  • Treat yourself to Swedish massages, reflexology, or body treatments at Despacio Spa Centre
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes an outdoor tennis court, a gym, and a sauna
  • Guests have great things to say about the beach and the clean accommodations
  • 13 minutes by car from Maroma Beach and 6 minutes from El Camaleón Mayakoba Golf Course
Ocean Maya Royale - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Ocean Maya Royale - Adults Only - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi.

Event space at this property measures 2013 square feet (187 square meters) and includes conference space. A fitness center, spa services, and a terrace are also featured at the luxury Ocean Maya Royale - Adults Only - All Inclusive . Self parking is free.

This 4.5-star Playa del Carmen property is smoke free.

La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Blue Moon - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • El Charro
  • La Dolce Vita
  • La Hacienda
  • Yookoso

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,013 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ocean Maya Royale - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 34 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A

Ocean Maya Royale - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1057 out of 1759 reviews
Rating 8 - Good. 411 out of 1759 reviews
Rating 6 - Okay. 164 out of 1759 reviews
Rating 4 - Poor. 60 out of 1759 reviews
Rating 2 - Terrible. 67 out of 1759 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Shivann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Marissa Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an incredible 12-day stay at Ocean Maya Royal, and I’m especially grateful to Kenddell for making our trip truly unforgettable. The entire staff is what really makes this place special.
Stayed 11 nights in Dec 2024

8/10 Good

Clifton Michael

Travelled with partner
Liked: Cleanliness, staff & service
Staff was amazing - Noteworthy Bartenders were Herbert for morning mimosas in the lobby, Miguel and Francisco and Jony kept the pool going strong, and Octavio wins the evening lobby bar. Cisco has the greatest personality and ask him about his family before sailing. Fresh food, lacked authentic Mexican flare for our taste buds. Daily activities were above average, and night activities were both excellent and average. Room was average and we did experience a hot water heater replacement and water outages but remedied within a couple hours. Drainage around the property needs work so when it rains you have to modify which path you take. The hot tubs need updating and only one of 2 was luke-warm at best. The gym was our least favorite, 6 people is very crowded.
Stayed 6 nights in Dec 2024

6/10 Okay

Chad

Travelled with partner
Disliked: Amenities, property conditions & facilities
To be honest the ocean was nice. The workers were nice as well. I just found the resort to be lacking across the board. Would not stay again.
Stayed 3 nights in Dec 2024

10/10 Excellent

Allyson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We had a fun family trip to OMR! We loved Kendall and the entire experience team; The team was engaging, personable and entertaining. We liked the cuisine at Blue Moon, the buffet and tacos/nachos at el charro best. The nightly shows were fair; we experienced better at other playa de Carmen resorts. The room 3806 stayed cool with the a/c on but there always seemed to be a humid smell/feel to it. Building 38 is good proximity to the pool/beach area but late night noise could be heard from a neighboring resort. This was bothersome to some in our group. Transportation around the resort by golf cart was on an as needed basis, no continuously running transport as we have had at other Cancun resorts. We had no trouble getting rides for my elderly mother in law and my spouse by dialing zero on the resort phone. But if walking is difficult this may not be the best resort for you. We booked one excursion from Margarita at the resort. It was the catamaran to Isla Mujeres—weather did not allow for snorkeling and the island of Isla Mujeres is forgettable and overall run down. I paid more for a drink on the island than I pay in the US. Golf carts were $50-$100 US per hour—waste. We will never visit that island again.
Stayed 5 nights in Dec 2024

10/10 Excellent

Mykola

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
awsome
Stayed 7 nights in Dec 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El personal es muy amable
Stayed 1 night in Dec 2024

10/10 Excellent

CALLUM, brooklyn

Stayed 3 nights in Nov 2024

8/10 Good

Eugene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have been several times but disappointed in changes for entertainment. The staff our great but have had things change that are out of their control. No microphone so you miss half of what’s going on. It’s hard for them to get people to participate when you can’t get their attention. Use to have fun Mexican music and other throughout time. Now it seems like dining dinner time. A saxophone, guitar and violinist are beautiful but not meant for poolside time. We love the entertainment staff bartenders etc but if continues with what seemed boring entertainment we will have to seek a new place. I understand mostly because people at “quiet pool” complained it was changed. Think moving the speaker over just on activity pool helped that alot so maybe we can get music and microphones back
Stayed 7 nights in Dec 2024

10/10 Excellent

Matthew

Stayed 14 nights in Sep 2024

10/10 Excellent

Olga L

Stayed 4 nights in Dec 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great time
Stayed 7 nights in Nov 2024

8/10 Good

Nadiyah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Mathieu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent resort nous y retournerons !
Stayed 7 nights in Nov 2024

8/10 Good

sara jasmine

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Was nice and relaxing, adult only location. Very clean. Staff very friendly. Only down side was food quality and options was somewhat lacling. Breakfast buffet was very good every day, but kunch and dinner options could have been better. Would return if able to get a good deal.
Stayed 6 nights in Dec 2024

10/10 Excellent

Joshua

Stayed 3 nights in Aug 2024

10/10 Excellent

János

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 4 nights in Dec 2024

6/10 Okay

Antun

Travelled with partner
Liked: Cleanliness
I did not like that there is no beach, or very small part exist. See water was brown, murky not Caribbean blue. For beach lovers I wouldn’t recommend this resort. Also, everything was average, food, service, restaurants,… I don’t think we will go back
Stayed 6 nights in Nov 2024

4/10 Poor

Sepehr

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We’ve given a different room than what we reserved. The power was going out 4 nights out of 5 and we were sweating hard. There is not enough room around pool and beach and all the seats will be occupied by 8am Restaurants are very bad and the food is not good. The mexican restaurant by the pool was the only great one and the regular buffet by the main facility was the ok one to save the day! Only good thing was the staff specially the ones who were planning and doing the activities and entertainments. I don’t think we go back here.
Stayed 4 nights in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Audra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay here! This resort has a nice mix of relaxing and party vibes. The staff was all so nice and eager to help us out.
Stayed 6 nights in Dec 2024

8/10 Good

Brandy, Sherman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very nice, property is a little older but still very beautiful. Gorgeous beach area. The food just wasn't that great. The Italian restaurant was the worst and after staying for 7 days you were very tired of eating the something over and over.
Stayed 6 nights in Nov 2024

2/10 Terrible

Sameer

Stayed 6 nights in Nov 2024

10/10 Excellent

Heather Lynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall property was very nice and well maintained, did notice slight sewage smell outside while sitting on balcony
Stayed 7 nights in Nov 2024

10/10 Excellent

Vladimir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was amazing vacation! The hotel left us with only positive impressions! The staff is amazing — always friendly, attentive, and ready to help. The rooms are clean, cozy, and well-equipped with everything you need. There are plenty of interesting activities at the hotel, from yoga to workshops, so there's always something new and exciting to try. And the food at the restaurant — absolutely delicious! Every dish is a work of art, and the taste is top-notch. But the best part is the connection with nature. Staying here, you truly feel a part of the surrounding world, and that feeling stays with you long after. I highly recommend this hotel to anyone looking for comfort, nature-inspired relaxation, and outstanding service!
Stayed 5 nights in Nov 2024

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