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Ocean Maya Royale - Adults Only - All Inclusive

4.5 star property
VIP Access

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Photo gallery for Ocean Maya Royale - Adults Only - All Inclusive

Outdoor wedding area
On the beach, white sand, beach massages
2 outdoor pools, pool umbrellas
Privilege Junior Suite Adults Only | Garden view
Privilege Romance Suite | Living area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Carretera Federal Chetumal, km. 299, Playa del Carmen, QROO, 77710
  • El Camaleón Mayakoba Golf Course
    ‪6 min drive‬
  • Tres Rios Ecopark
    ‪8 min drive‬
  • Maroma Beach
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪43 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Privilege Junior Suite Adults Only

Privilege Junior Suite Adults Only | Garden view

Privilege Junior Suite Adults Only

  • 38 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Privilege Romance Suite

Privilege Romance Suite

Privilege Romance Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View

Maya Superior Deluxe Sea View

  • 38 sq m
  • Ocean view
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Maya Superior Deluxe

Minibar, in-room safe, desk, blackout curtains

Maya Superior Deluxe

  • 38 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Double Beds

View all photos for Privilege Honeymoon Maya Deluxe

Privilege Honeymoon Maya Deluxe | View from room

Privilege Honeymoon Maya Deluxe

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite

Privilege Honeymoon Junior Suite

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Ocean Maya Royale - Adults Only - All Inclusive

Adults-only beachfront property with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Ocean Maya Royale - Adults Only - All Inclusive 's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. Housekeeping is available on request.
Ocean Maya Royale - Adults Only - All Inclusive offers 320 air-conditioned accommodations with minibars and safes. Rooms open to furnished balconies. 32-inch LCD televisions come with cable channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with an outdoor tennis court and a sauna. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Despacio Spa Centre has 4 treatment rooms. Massages are available on the beach and in the spa; other services include sports massages, Swedish massages, and facials. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.
Our customers tell us they can't get enough of Ocean Maya Royale - Adults Only - All Inclusive 's great beach location. During your stay, you'll be close to Maroma Beach. Enjoy features like free WiFi in public areas and free self parking, plus 2 outdoor pools.
  • Free WiFi
  • Free self parking
  • Enjoy international cuisine with a poolside location at La Hacienda, one of the property's 5 restaurants and 4 bars/lounges
  • Take a swim in the 2 outdoor pools
  • Treat yourself to Swedish massages, reflexology, or body treatments at Despacio Spa Centre
  • Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
  • Onsite recreation includes an outdoor tennis court, a gym, and a sauna
  • Guests have great things to say about the beach and the clean accommodations
  • 13 minutes by car from Maroma Beach and 6 minutes from El Camaleón Mayakoba Golf Course
Ocean Maya Royale - Adults Only - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Ocean Maya Royale - Adults Only - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, an outdoor tennis court, and a sauna. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 4 bars/lounges. Public spaces have free WiFi.

Event space at this property measures 2013 square feet (187 square meters) and includes conference space. A fitness center, spa services, and a terrace are also featured at the luxury Ocean Maya Royale - Adults Only - All Inclusive . Self parking is free.

This 4.5-star Playa del Carmen property is smoke free.

La Hacienda - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
El Charro - This poolside restaurant specializes in Mexican cuisine and serves lunch and dinner. Open daily.
La Dolce Vita - Overlooking the ocean, this restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Yookoso - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Blue Moon - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
Room service during certain hours
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Dancing

Entertainment

Onsite entertainment and activities
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Blue Moon
  • El Charro
  • La Dolce Vita
  • La Hacienda
  • Yookoso

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Volleyball

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,013 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • LED lighting
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Ocean Maya Royale - Adults Only - All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 34 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system and eco-friendly cleaning products
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 24 December, the total price shown includes a charge for a mandatory Christmas Eve gala dinner.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Ocean Maya Royale
Maya Ocean
Maya Ocean Royale
Ocean Maya
Ocean Maya Royale
Ocean Maya Royale All Inclusive Adults All-inclusive property
Ocean Maya Royale All Inclusive Playa del Carmen
Ocean Maya Royale Playa del Carmen
Ocean Royale
Ocean Royale Maya
Ocean Maya Hotel
Ocean Maya Playa Del Carmen
Ocean Maya Royale Hotel Playa Del Carmen
Ocean Maya Royale Riviera Maya/Playa Del Carmen, Mexico
Ocean Maya Royale All Inclusive Adults Playa del Carmen
Ocean Maya Royale Inclusive A

Ocean Maya Royale - Adults Only - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1089 out of 1803 reviews
Rating 8 - Good. 421 out of 1803 reviews
Rating 6 - Okay. 166 out of 1803 reviews
Rating 4 - Poor. 60 out of 1803 reviews
Rating 2 - Terrible. 67 out of 1803 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Hong-MY, ALEXANDRI

Stayed 5 nights in Sep 2024

10/10 Excellent

Sonja

Stayed 6 nights in Aug 2024

10/10 Excellent

Olga

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Wonderful Getaway for Adults We had a great experience at the Ocean Maya Royale resort! From the moment we arrived, the atmosphere was safe, cozy, and welcoming. Viridiana and her entertainment team went above and beyond to create personalized connections with guests, offering engaging and enjoyable activities throughout our stay. The food was delicious, with plenty of options to satisfy different tastes, and the staff were exceptionally friendly and accommodating. Room service was excellent, making us feel pampered and well taken care of. The beach was well-maintained, perfect for relaxing and swimming. For those looking to explore the underwater world, scuba diving instructors (https://diveitmexico.com/) were available at the beach, offering lessons and guidance for beginners. We also appreciated the convenience of gift shopping right at the resort. Overall, this is an excellent place for a relaxing and fun-filled adult getaway. Highly recommended!
Stayed 7 nights in Dec 2024

10/10 Excellent

Shellayne

Liked: Cleanliness, staff & service, property conditions & facilities
Something for everyone here, would highly recommend this resort.
Stayed 9 nights in Dec 2024

8/10 Good

Tomer

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Bonita Sonya

Stayed 3 nights in Dec 2024

8/10 Good

Fuad

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Cafeteria options & staff were superb and pool services were above standards
Stayed 6 nights in Dec 2024

6/10 Okay

Steve

Liked: Cleanliness
I would say this hotel is average at best. Buffet was very average and the same items every day. After staying at 9 different all inclusive resorts in the area, I would say thisone was the most average.
Stayed 7 nights in Dec 2024

8/10 Good

Alexandre

Stayed 6 nights in Dec 2024

6/10 Okay

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Ramiro, CHICAGO

Stayed 3 nights in Sep 2024

8/10 Good

Marcela, Bloomfield Hills

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and useful staff, good food at the buffet, walkable property. Resort is not new but well maintained. Entertaiment was OK. The a-la-carte restaurants were not very good.
Stayed 7 nights in Dec 2024

6/10 Okay

Grigoriy

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Nothing special about this hotel. Not convenient entry to the beach.
Stayed 7 nights in Dec 2024

6/10 Okay

Jaimel

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The selection of food is small. Staff is excellent.
Stayed 3 nights in Dec 2024

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Taras

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Dec 2024

6/10 Okay

Veronica

Travelled with partner
Liked: Staff & service
Rooms are older, food is average,
Stayed 6 nights in Dec 2024

10/10 Excellent

Maria

Stayed 3 nights in Jul 2024

8/10 Good

Jenine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

Mz.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Group of 9, we had a wonderful time at this resort. From the front desk (guest services) team (especially Gabriela and Yair). The bartendar (Jorge -- aka Jorge from the Jungle) was on point with the drinks (worth paying $12 extra for Hennyrita -- you only need 1, two max). Manuel at the Japanese restaurant was awesome as well! Although we took great pics on our phone, the pics from the Photo store at the resort, were outstanding! Although we traveled the beginning of December, the resort had the lobby, walk paths to the beach, etc., beautifully decorated. At the end of the day/trip, a great time was had by all -- I definitely recommend this resort, without hesitation. If I had to say anything slightly negative, it would be that most of us had priviliege rooms, the only time I saw by butler was when we checked in. I am not blaming the resort, as I was provided his WhatsApp info, but his services weren't really needed. Also, I highly recommend the room service food, I believe it is cooked by the Sports Bar staff (kind of tucked away across from the Photo Shop).
Stayed 4 nights in Dec 2024

2/10 Terrible

Oksana

Travelled with partner
Disliked: Staff & service, amenities
Service was very poor. Food in buffet was very bad and not good.Same menu every day.Some days was empty counter.You have to stay in line for fried eggs. When we arrive in resort on reception asked to pay fee $12 but they charged us $47! Now I am looking for refund,but I don’t have receipt because they don’t give us
Stayed 7 nights in Dec 2024

10/10 Excellent

Tim

Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Shivann

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Marissa Anne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an incredible 12-day stay at Ocean Maya Royal, and I’m especially grateful to Kenddell for making our trip truly unforgettable. The entire staff is what really makes this place special.
Stayed 11 nights in Dec 2024

8/10 Good

Clifton Michael

Travelled with partner
Liked: Cleanliness, staff & service
Staff was amazing - Noteworthy Bartenders were Herbert for morning mimosas in the lobby, Miguel and Francisco and Jony kept the pool going strong, and Octavio wins the evening lobby bar. Cisco has the greatest personality and ask him about his family before sailing. Fresh food, lacked authentic Mexican flare for our taste buds. Daily activities were above average, and night activities were both excellent and average. Room was average and we did experience a hot water heater replacement and water outages but remedied within a couple hours. Drainage around the property needs work so when it rains you have to modify which path you take. The hot tubs need updating and only one of 2 was luke-warm at best. The gym was our least favorite, 6 people is very crowded.
Stayed 6 nights in Dec 2024

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