Tú Paraiso privado - Lahun suites Playa del Carmen - Reviews, Photos & Rates

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Dates

January 2025

February 2025

Outdoor pool, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Very good

Popular amenities

Housekeeping

Pool

Air conditioning

Free WiFi

Explore the area

Avenida 10 con calle 22, Centro, Playa del Carmen, QROO, 77710

Quinta Alegría Shopping Mall
2 min walk
Quinta Avenida
2 min walk
Calle 12
6 min walk
Playa Del Carmen, Quintana Roo (PCM)
19 min walk

Room options

Master Suite

74 sq m
City view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Individually furnished, iron/ironing board, free WiFi, bed sheets

Deluxe Double Room

20 sq m
Sleeps 4
2 Double Beds

Master Suite Balcony

74 sq m
City view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Studio

20 sq m
City view
Sleeps 2
1 King Bed

Similar properties

Pool

Free WiFi

Restaurant

Air conditioning

for 1 room

includes taxes & fees

21 Jan - 22 Jan

About this property

Tú Paraiso privado - Lahun suites Playa del Carmen

Hotel with an outdoor pool, steps from Quinta Avenida

This smoke-free hotel features an outdoor pool, concierge services, and tour/ticket assistance. WiFi in public areas is free.

Tú Paraiso privado - Lahun suites Playa del Carmen offers 11 air-conditioned accommodations with hair dryers and irons/ironing boards. Each accommodation is individually furnished. Smart televisions come with digital channels and Netflix.

Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Tú Paraiso privado - Lahun suites Playa del Carmen , you're just a quick walk from Quinta Avenida. You'll find features like free WiFi in public areas, plus an outdoor pool and concierge services.

Free WiFi
Take a swim in the outdoor pool
Services include a concierge, tour or ticket assistance, and luggage storage
Onsite recreation includes bike rentals
Steps from Quinta Avenida and 8 minutes by foot from Mamitas Beach

Tú Paraiso privado - Lahun suites Playa del Carmen offers its guests an outdoor pool, tour/ticket assistance, and concierge services. Public spaces have free WiFi. Tú Paraiso privado - Lahun suites Playa del Carmen also features pool umbrellas and an elevator.

This 3-star Playa del Carmen hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

No on-site parking available

Things to do

Bike rentals
Outdoor pool

Family friendly

Outdoor pool

Conveniences

Lift

Guest services

Concierge services
Daily housekeeping
Front desk (limited hours)
Luggage storage
Tour/ticket assistance

Outdoors

Pool sunloungers
Pool umbrellas

Accessibility

Lift

Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Ceiling fan

Bathroom

Hairdryer
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels

Entertainment

Digital channels
Netflix
Smart TV
Streaming services

Connecting rooms available
Individually furnished
Iron/ironing board
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 7:00 PM

Front desk staffed during limited hours

If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets and service animals are not allowed at Tú Paraiso privado - Lahun suites Playa del Carmen

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: MXN 2000 per accommodation, per stay
A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

This property is professionally cleaned

The front desk at this property is open daily from 9:00 AM - 7:00 PM.
Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

We should mention

Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Tú Paraiso privado - Lahun suites Playa del Carmen Reviews

8.2

Very good

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Trina

Travelled with partner

25 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My daughter lives in Playa del Carman and the hotel was everything we needed. It was great that we could cook some of our meals and hang out at the pool with our daughter. We come to Playa every year to visit our daughter and next year we for sure we will stay at your hotel again. The location was top notch and so close to everything like 5th, shopping, grocery and of course the beach.

Stayed 8 nights in Sep 2024

8/10 Good

Susan, Brookline

Travelled with partner

24 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We have stayed at Lahun 3 times. We love the size of the room, location to beach, and restaurants and closeness to Mega for food shopping. The pool is a nice treat. Adequate kitchen utensils to prepare meals. Cons: periodic sound of rushing water during sleeping hours. Could not identify source of water. Similar experience during previous stay. Room should have some outdoor patio furniture for balcony. Staff was responsive to all requests during visit; however, neither Expedia nor us could reach anyone prior to arrival for a few questions. A voucher option or discounted plan to downstairs patisserie or your partner The Holiday Inn would be a real plus.

Stayed 16 nights in Jan 2024

2/10 Terrible

Carrie

Travelled with family

21 Jan 2024

Disliked: Staff & service, amenities, property conditions & facilities

The property has terrible view, maintenance conditions of the room were very bad, check in was very bad & property was not secured

Stayed 2 nights in Dec 2023

10/10 Excellent

EIKO

17 Jan 2024

Stayed 5 nights in Jan 2024

10/10 Excellent

Jason

Travelled with family

11 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The location of this hotel couldn't be better. There are so many restaurants of all types, shops, the strip (quinta ave), the beach, all within easy walking distance. Our room had a fridge and microwave, a balcony and a comfortable bed. The staff was great, and the room was clean. The rooftop pool was also great for my son and I. Also we had no issue with hot water, contrary to some other reviews. I would definitely come back. Jan 2024.

Stayed 3 nights in Jan 2024

8/10 Good

Ryan Joseph

Travelled with partner

4 Jan 2024

Liked: Cleanliness, amenities, property conditions & facilities

My stay was good, room was clean and a good size. No hot water for showers though. Some of the other guests were very loud and rowdy which was easy to hear, thing walls. For the price point I would recommend to friends, great Mexican taco place under the complex.

Stayed 7 nights in Dec 2023

2/10 Terrible

Felipe Augusto

5 Dec 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Dec 2023

10/10 Excellent

martin

Travelled with family

16 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jul 2023

6/10 Okay

Verified traveller

7 Jul 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Updated Review

The hotel staff were pleasant attended to concerns about my stay. They moved us to a different room after we repirted iur concerns.

Stayed 3 nights in Jun 2023

10/10 Excellent

Daniel

18 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

I stayed one week at this hotel and it was a great experience . The staff was friendly and helpful. If only one complaint , you have to wait exactly at the check in time to enter the room . No provisions can be allowed before check in time if the room is available. Other than that it was overall great experience.

Stayed 7 nights in Jun 2023

4/10 Poor

Jiwon

Travelled with partner

30 May 2023

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

There’s no reception in the building. TV doesn’t have any streaming service or anything. It turns on but doesn’t play anything. We didn’t have any towels, and later a staff got us very old and worn out towels that almost looked like rags. Shower took about 10mins to get hot water and stream was extremely weak. Also shower booth leak water all over the floor. Elevator stopped working on my floor from our second day, so we had to take stairs. I could hear all noises from my next doors. Breakfast was good and staffs were nice!

Stayed 4 nights in May 2023

10/10 Excellent

Brad

21 Feb 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very spacious. I would recommend and would return.

Stayed 3 nights in Feb 2023

10/10 Excellent

Felipe

Travelled with group

20 Feb 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location in the center of everything. Breakfast was fantastic and very well kept property.

Stayed 4 nights in Feb 2023

6/10 Okay

Carlos

15 Feb 2023

Stayed 4 nights in Feb 2023

10/10 Excellent

Andrei G

Travelled with family and small children

16 Jan 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Perfect location, 6-7 minutes walk to the beach, one block from Quinta (5th) Avenida. Big room, comfortable bed, nice and clean bathroom. Good breakfast, every morning different menu. Special thanks to Argens and Miguel, who served us at breakfast. This guys are nice, professional, willing to help.

Stayed 6 nights in Jan 2022

10/10 Excellent

David

Travelled with family

11 Dec 2021

Liked: Cleanliness, staff & service, property conditions & facilities

Super spacious suite. King size bed, including a pull out sofa. Super nice kitchen with plenty of cooking supplies (FYI only carries essentials). Awesome refrigerator with lots of rooms. AC was outstanding, two separate controls, one in the room and another in the common space. My only critique I have was that sometimes there wasn’t hot water, it was always finicky. Made it was our shower. I’m addition, the room didn’t come with blankets for the sofa bed. I asked for a blanket and they only brought sheets instead. Until the third time they brought a blanket.

Stayed 2 nights in Nov 2021

2/10 Terrible

Verified traveller

5 Sept 2021

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities, room comfort

HORRIBLE STAY - AVOID IF U WANT TO SHOWER!!!!!!

WORST EXPERIENCE! NO WATER FOR ALMOST TWO WEEKS!! None! Literally had to go to a spa down the street to SHOWER! Then when the guests got water none of us had ANY water pressure or HOT water. They trick you, but it's been an ongoing issue in their building!! No refund offered!! No drinking water provided! Only a hurricane meal which was a squished sandwich (ham/cheese), the tiniest bottle of the cheapest water, smallest apple. They claim all their staff speak English but some didn't, especially SECURITY. Was there during the hurricane in which power went out for 12+ hours (understandable, fine). As a guest, I wasn't told that I wouldn't be able to get groceries and all stores were closed for two days. They told me this 15 min before everything closed! Ridiculous! This meant NO drinking water for days since they refused to provide any. Security LAUGHED at me when I needed water - by the way security is in the other building across the STREET so if you have an EMERGENCY in your room at night DON'T expect ANY help. Their website claims a CALM and RELAXING stay with all these "free" experiences. You don't get ANY of them!! It's all a lie! They make it IMPOSSIBLE for you to leave (you can, but they WILL NOT refund you)! They provided nothing to me for two weeks! I have multiple recordings of no water, and all the screenshots from their POOR MANAGEMENT of their lies. The only good thing was the cleaner is great (I had Alex). The cafe downstairs is good as well. AVOID AT ALL COSTS!!

Stayed 14 nights in Aug 2021

10/10 Excellent

Carmella

Travelled with group

3 May 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice and Friendly Staff

The staff were very friendly and helpful. The rooms are large and super nice. Our friends stay here every year. This was our first time and we will be back!!

Stayed 6 nights in Apr 2021

10/10 Excellent

sandra paola

23 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jul 2024

10/10 Excellent

Elizabeth

Travelled with partner

10 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Linda habitación, buena ubicación, algunos detallitos, pero en general una gran experiencia en nuestra estancia. Dianita espectacular, muy amable.

Stayed 3 nights in Jun 2024

8/10 Good

ALEJANDRO ORTIZ

Travelled with partner

20 Jan 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Está muy cerca de todo y muy fácil de llegar

Stayed 1 night in Jan 2024

10/10 Excellent

Magaly

Travelled with partner

8 Aug 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

El lugar muy bonito, el trato cálido, no nos gusto mucho el desayuno creo que eso podría mejorar

Stayed 2 nights in Aug 2023

10/10 Excellent

René

Travelled with group

27 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

El Hotel tiene una accesibilidad y ubicación única,las instalaciones super bien, la atención de Manu Román, Yessica y Brianda (todos de recepción) lo hacen una mejor experiencia. Muy contento con el Hotel y seguramente vuelvo.

Stayed 1 night in Jun 2023

10/10 Excellent

LUZ MARIA

Travelled with family

10 Apr 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buen hospedaje

Buen recibimiento y muy cómodo, solo hay un par de detalles pequeños, uno que no limpiaban diario la habitación si no cada tercer día, y segundo es que no tiene donde colgar la ropa mojada, al ser un lugar cerca del mar se vuelve muy necesario tener donde secar el traje de baño por ejemplo. Todo lo demás impecable, muy amables y atentos

Stayed 4 nights in Apr 2023

10/10 Excellent

Masoud

11 Feb 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Hotellet är nytt och fräscht. Härlig pool på taket men fin utsikt över staden. Vill du bo centralt med mycket bra utgångsläge samt fantastisk personal ska du välja detta. Dem är väldigt hjälpsamma och lösningsorienterade. Den bemannade rceptionen tvärs över gatan, i övrigt är frukosten i samma hus på entréplan.

Stayed 7 nights in Feb 2023