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Hotel Kavia 5th Avenida

3.5 star property

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Photo gallery for Hotel Kavia 5th Avenida

Indoor pool, outdoor pool, pool umbrellas, pool loungers
Indoor pool, outdoor pool, pool umbrellas, pool loungers
Reception
Front of property
Desk, blackout curtains, free WiFi, bed sheets

Reviews

7.6 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Bar
  • Housekeeping
  • Pool
  • Air conditioning
  • Free WiFi

Explore the area

Map
Playa del Carmen, QROO
  • Quinta Avenida
    ‪1 min walk‬
  • Mamitas Beach
    ‪6 min walk‬
  • Playa del Carmen Main Beach
    ‪7 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪49 min drive‬

Room options

View all photos for Deluxe Twin Room

Desk, blackout curtains, free WiFi, bed sheets

Deluxe Twin Room

  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe King Room

Desk, blackout curtains, free WiFi, bed sheets

Deluxe King Room

  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Rooftop terrace

Sofía by Bunik

  • Pool
  • Spa
  • Free WiFi
  • Air conditioning
4.4 out of 5, Excellent, (1161)
The price is €42
for 1 room
includes taxes & fees
30 Apr - 1 May
Sofía by Bunik

About this property

Hotel Kavia 5th Avenida

Hotel with a rooftop terrace, steps from Quinta Avenida
Along with an indoor pool, this smoke-free hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a rooftop terrace are onsite. Change of towels is available on request.
Hotel Kavia 5th Avenida offers 63 air-conditioned accommodations with complimentary toiletries and ceiling fans. 42-inch Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Housekeeping is offered daily and change of towels can be requested.

An indoor pool and an outdoor pool are on site.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Hotel Kavia 5th Avenida, you're just a quick walk from Quinta Avenida. Features include free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free WiFi (speed: 25+ Mbps)
  • Drinking and dining options include a restaurant, a poolside bar, and a bar/lounge
  • Take a swim in the indoor and outdoor pools
  • Amenities include a multilingual staff, an elevator, and a rooftop deck
  • Steps from Quinta Avenida and 7 minutes by foot from Playa del Carmen Main Beach
Hotel Kavia 5th Avenida offers its guests an indoor pool and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the boutique Hotel Kavia 5th Avenida.

This 3.5-star Playa del Carmen hotel is smoke free.

Restaurante - Onsite restaurant.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant

Restaurants on site

  • Restaurante

Things to do

  • Indoor pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • Indoor pool
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Towels provided

Entertainment

  • 42-inch smart TV with satellite channels

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out fee: USD 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 20

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Reina Roja
Reina Roja Hotel
Reina Roja Hotel Playa del Carmen
Reina Roja Playa del Carmen
Reina Roja Hotel Riviera Maya/Playa Del Carmen, Mexico

Hotel Kavia 5th Avenida Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 348 out of 981 reviews
Rating 8 - Good. 319 out of 981 reviews
Rating 6 - Okay. 150 out of 981 reviews
Rating 4 - Poor. 74 out of 981 reviews
Rating 2 - Terrible. 90 out of 981 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Petr

Stayed 1 night in Jan 2025

6/10 Okay

Francisco

Liked: Staff & service
Disliked: Property conditions & facilities
The hotel is in construction don have pool and is dirty
Stayed 2 nights in Jan 2025

4/10 Poor

Julio

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lot of roches. Hotel in construcción they star making noise 8 am. Hotel very low quality. Dirty and desorganize. I would not stay there again. No pool.
Stayed 4 nights in Jan 2025

6/10 Okay

rachelle

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I’ve stayed at this property a few times they only give you a sheet on the bed as a blanket. The pillows are horrible. The rooftop pool was closed and found two cockroaches.This property is going downhill from the first time I stayed
Stayed 2 nights in Dec 2024

2/10 Terrible

Joe

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No thank you.
This is a motel at best. It should be rated above a 1 star. Needs to be rebuilt from the ground up.
Stayed 3 nights in Dec 2024

2/10 Terrible

Ruben Damian

Disliked: Cleanliness
Stayed 5 nights in Dec 2024

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities
Cool atmosphere for adults. Quiet and safe.
Stayed 1 night in Jan 2025

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Past it's prime
I loved the look of this hotel, architecturally it's quite unique. However it's long past its prime. The rooms have a sewer small, the bedding was stained, the walls had gouge marks, and the pool was drained and out of commission. There are some bizarre elements such as a hot tub right next to the registration desk, an old Mercedes coupe in the back of the lobby, and all the plants are dead or dying. Breakfast is cheap, but terrible. Someone opened my door at 4am on my first night. I have no idea what that was about and complaining to the front desk resulted in no reaction. The location is good though, and fairly quiet for Mexico.
Stayed 5 nights in Dec 2024

2/10 Terrible

Eleonora

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
L’hôtel devrait être fermé car est en rénovation. Ils font des travaux pendant la journée et pendant la nuit c’est un bruit insupportable de la boîte de nuit voisine La douche ne fonctionne pas bien et l’internet est trop lent On a manqué d’électricité et les serviettes de bain sont dans un état lamentable
Stayed 1 night in Dec 2024

8/10 Good

Yevhen

Travelled with partner
Good
Stayed 1 night in Dec 2024

10/10 Excellent

Yevhen

Good
Stayed 1 night in Dec 2024

10/10 Excellent

Jesus

Stayed 5 nights in Dec 2024

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
After showing them multiple confirmations, they still couldn’t find our reservation and told us no resort fee perks and whole roof bar and pool closed. We left and went to another bad hotel next door for 1 night and then booked a higher price hotel for 2 week stay.
Stayed 14 nights in Dec 2024

2/10 Terrible

david

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here!
Let's see, There's no windows in the room! The WiFi went down my second night and never came back. Pool was closed. They were Jack hammering with work. I left a very expensive dress shirt when I checked out. Went back the next day a it's gone. Stolen!
Stayed 2 nights in Dec 2024

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weird but ok
Stayed 2 nights in Nov 2024

6/10 Okay

James

Stayed 6 nights in Oct 2024

2/10 Terrible

LUCIE, London

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Sep 2024

8/10 Good

Christopher

Liked: Staff & service, room comfort
Todo bien solo si un poco mas de limpieza en las sabanas
Stayed 1 night in Jul 2024

8/10 Good

Carlos, Cd Juárez

Liked: Staff & service
You get what you paid for , don’t expect much
Stayed 2 nights in Jul 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Gregory

Stayed 3 nights in May 2024

10/10 Excellent

dain

Stayed 1 night in Apr 2024

8/10 Good

Tawana

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff was not able to call a taxi. That should be a service that concierge cab handle, especially with it being a busy tourist area.
Stayed 1 night in Feb 2024

6/10 Okay

Frank

Travelled with family
Liked: Staff & service
Well first room toilet doesn’t work second room ac doesn’t wok open bar till 6 pm an no one was there to give me drinks I will prefer book other hotel

10/10 Excellent

Shelley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing. Hotel was very clean. Very walkable to restaurants, shopping and the beach.
Stayed 7 nights in Jan 2024

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