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4.0 out of 5

"The hotel is in the middle of the action, close to nice restaurants, bars and clubs. It has an unusual design but a nice vibe. It has a free undergrou ... " More

By VD81 on Wed 27 Feb 2013

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Deluxe King Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Thematic Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Twin Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Description

During your stay at La Reina Roja Hotel Boutique, you're just a quick walk from Quinta Avenida. Features include free WiFi in public areas, plus an indoor pool and a restaurant.

  • Free Wi-Fi (speed: 25+ Mbps)
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Take a swim in the indoor and outdoor pools
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Steps from Quinta Avenida and 7 minutes on foot from Playa del Carmen Main Beach

La Reina Roja Hotel Boutique ratings based on 7 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for La Reina Roja Hotel Boutique

Everyone (1) Couples (3) Friends (2) Other (1)
5 out of 5

Good Value

The hotel is in the middle of the action, close to nice restaurants, bars and clubs. It has an unusual design but a nice vibe. It has a free underground parking, free WI-FI and offers vouchers to four different beach clubs. The included a-la-carte breakfast was tasty. The staff was nice.

Posted by on 27 Feb 2013

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4 out of 5

Good for trendy singles and young, hip couples

The reception staff (Edgar and David) were just great. Very helpful and welcoming. It was good to be greeted by them everyday. The room was good except it was an internal one with a faux external window. If I stay again, I will ask for one with a balcony. Cable TV offered a fair choice of channels, the shower was hot, but only tepid water from the taps in the hand basin. The complimentary goodies in the bathroom were fantastic! The bed was huge and could have slept three people comfortably. The room was air conditioned too. Breakfast was included in the price so I could have eggs of my choice every day plus a couple of cups of tea. My request for tea was met with a little bewilderment and perhaps this is something staff could accustom themselves to - black tea with milk. But this is quibbling as they were very accommodating. The only downside to my stay was the on the roof party that went on until 4am on the Sunday night. As a guest I had free entry with a wrist band that said "open bar", this, in my home country, would be interpreted as free drinks and this was not the case. The noise from the party was rather intrusive too when I got back to my room. Having said this, I was not bothered by noise at any other time. The other thing where they could improve is to provide a fresh bottle of drinking water every day - this was done in other hotels with a lower stay rating in which I stayed. This hotel punches above its weight and would certainly appeal to an unbeat, trendy crowd. It is very close to the beach and if you like privacy, you can sunbathe on the roof. It is also just off 5th avenue, so you are close to all the restaurants and bars you will need. I would certainly stay again.

Posted by on 27 Jan 2012

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2 out of 5

Hôtel bien situé mais.......

+ : Hôtel avec beaucoup de cachet, vraiment bien placé, juste à côté de la rue animee la quinta. - : Cependant, si vous espérez vous reposer durant votre séjour, ne choisissez pas cet hôtel. En effet, la musique du bar de l Hotel au rez mais aussi la musique sur le toit ou se trouvent la piscine sortent à fond la caisse dès 7h30 et jusqu a quasi minuit (nous avons eu du répit le dernier jour de notre séjour ou la musique ne nous a réveillé qu à 9h.) Si ça avait été de la bonne musique passe encore.... Mais la.... Les chambres sont donc très mal isolées. De plus, nous avions choisi la chambre Thematic Tulum qui était une très belle chambre mais sans fenêtre donnant sur l extérieur, ce qui n était pas précisé lors de la réservation. De plus nous avons eu droit à 3 jours de douche a l eau froide et une coupure d eau générale. Nous avons sollicité plusieurs fois la réceptionniste de l hotel qui a réglé le probleme mais sans contrepartie au vu du désagrément. Et on ose nous proposer un check out plus tard contre quelques pesos. Impossible de faire sécher votre linge ou vos vêtements la chambre étant humide en permanence. Le petit déjeuner était compris dans notre réservation mais nous ne l avons testé qu' une seule fois. En effet celui ci était à la commande et après avoir attendu plus d une 1/2 heure pour être servi, nous avons finalement décidé de le prendre ailleurs chaque matin. Vraiment, nous ne recommandons pas cet établissement.

Posted by , from Suisse on 24 Nov 2017

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4 out of 5

3 nuits a Reina Roja

Hôtel à l'architecture hors du commun, avec toujours de la musique en fond, ce qui le rend sympa. Cependant, pas de grande soirée pendant notre séjour contrairement à ce à quoi on s'attendait, du coup ambiance inférieure à nos attentes (mais point positif: très calme la nuit) Pas de réelle piscine sur le toit! Plus un grand bain de pieds... Personnel très sympa et toujours disponible. Plages privées accessibles à quelques rues de l'hôtel (partenariat avec l'hôtel) mais attention à bien choisir! Nous en avons essayé deux: l'une est très accueillante, on a un matelas double à disposition, obligation de consommer (sans limite inférieure), l'autre: personnel plutôt désagréable, obligation de consommer jusqu'à une certaine somme (ou de payer la différence) qui questionne sur un réel partenariat avec l'hôtel. Bon petit déjeuner

Posted by on 7 Apr 2013

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4 out of 5

Bon rapport qualité/prix

Séjour initialement de 2 jours prolongé à 5! Avons bénéficié d'une réduction de -50%. Hôtel ultra design et modern avec piscine sur toit. Petites touches décalées dans les coins des lieux. Personnel serviable et plutôt sympathique. Très bien situé, à 1 minute de la quinta sans être dans le désordre sonore de cette dernière. Petit bémol sur l'odeur dégagée par les canalisations de la salle de bain mais pas trop gênant...

Posted by on 15 Mar 2013

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5 out of 5

très bien

hotel très particulier par sa décoration ultramoderne, l espace piscine et jardin sur le toit très confortable, grande chambre bien équipée, personnel très accueillant et serviable, à recommander plutôt à des jeunes car boîte de nuit au rez de chaussée. Très bien placé allez y , l'hotel sort de l ordinaire !!!

Posted by on 1 Mar 2012

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4 out of 5

avis

Hotel à thème, réservé aux adultes. très animé en soirée. à déconseiller si vous cherchez du repos. très proche des commerces et de la plage.

Posted by on 19 Feb 2012

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Property Features

La Reina Roja Hotel Boutique offers its guests an indoor pool and an outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces. A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the boutique La Reina Roja Hotel Boutique. Smoking is allowed in designated areas at this 3.5-star Playa del Carmen hotel.

  • 1 building
  • 63 guestrooms or units
  • 3 levels
  • Built in 2009
  • Deli
  • Terrace on the roof
  • Beach lounge chairs
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Television in lobby
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Room Amenities

La Reina Roja Hotel Boutique offers 63 air-conditioned accommodations with laptop-compatible safes and free toiletries. 42-inch Smart televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and telephones. Additionally, rooms include a ceiling fan and blackout curtains. An iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

  • Smart television
  • Satellite channels
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Laptop safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Blackout curtains
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Change of towels (on request)

Food & Drink

La Bien Querida – This restaurant only serves breakfast. Guests can enjoy drinks at the bar.

Nearby Activities

An indoor pool and an outdoor pool are on site.

Guests aged under 18 years old are not allowed in the swimming pool or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Golf lessons available nearby
  • Golfing nearby
  • Scooter/moped rentals nearby

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 6:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after 6:00 PM, please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old.

This property accepts credit cards, debit cards and cash

Safety features at this property include a fire extinguisher, a security system and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Caters to adults only
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • Carbon monoxide detector
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Minimum guest age is 18
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: USD 20

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Reina Roja
  • Reina Roja Hotel
  • Reina Roja Hotel Playa del Carmen
  • Reina Roja Playa del Carmen
  • Reina Roja Hotel Riviera Maya/Playa Del Carmen, Mexico

You should know

  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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