Hotel Kavia 5th Avenida

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Dates

March 2025

April 2025

Indoor pool, outdoor pool, pool umbrellas, pool loungers

Desk, blackout curtains, free WiFi, bed sheets

Overview
Rooms
Location
Policies

Good

Popular amenities

24/7 front desk
Bar
Housekeeping
Pool
Air conditioning
Free WiFi

Explore the area

Playa del Carmen, QROO

Quinta Avenida
‪1 min walk‬
Mamitas Beach
‪6 min walk‬
Playa del Carmen Main Beach
‪7 min walk‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪49 min drive‬

Room options

Deluxe Twin Room

40 sq m
City view
Sleeps 4
2 Double Beds

Deluxe King Room

40 sq m
City view
Sleeps 2
1 King Bed

Similar properties

Pool
Spa
Free WiFi
Air conditioning

for 1 room

includes taxes & fees

2 Apr - 3 Apr

About this property

Hotel with a rooftop terrace, steps from Quinta Avenida

Along with an indoor pool, this smoke-free hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. Change of towels is available on request.

Hotel Kavia 5th Avenida offers 63 air-conditioned accommodations with complimentary toiletries and ceiling fans. 42-inch Smart televisions come with satellite channels. Bathrooms include showers with rainfall showerheads.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones. Housekeeping is offered daily and change of towels can be requested.

An indoor pool and an outdoor pool are on site.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Hotel Kavia 5th Avenida, you're just a quick walk from Playa del Carmen Main Beach. Features include free WiFi in public areas, plus an indoor pool and a restaurant.

Free WiFi (speed: 25+ Mbps)
Drinking and dining options include a restaurant, a poolside bar, and a bar/lounge
Take a swim in the indoor and outdoor pools
Amenities include a multilingual staff, an elevator, and a rooftop deck
Steps from Quinta Avenida and 7 minutes by foot from Playa del Carmen Main Beach

Hotel Kavia 5th Avenida offers its guests an indoor pool and an outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi is free in public spaces.

A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at the boutique Hotel Kavia 5th Avenida.

This 3.5-star Playa del Carmen hotel is smoke free.

La Bien Querida - This restaurant serves breakfast only. Guests can enjoy drinks at the bar.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and transport

No on-site parking available

Food and drink

A bar/lounge
A poolside bar
A restaurant
Snack bar/deli

Restaurants on site

La Bien Querida

Things to do

Indoor pool
Outdoor pool
TV in common areas

Family friendly

Indoor pool
Outdoor pool
Snack bar/deli

Conveniences

24-hour front desk
Luggage storage

Guest services

Change of towels on request
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance

Outdoors

Beach loungers
Pool loungers
Pool umbrellas
Rooftop terrace

Accessibility

Lift

Room amenities

Bedroom

Bedsheets provided
Blackout drapes

Bathroom

Free toiletries
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Towels provided

Entertainment

42-inch smart TV with satellite channels

Air conditioning
Ceiling fan
Desk
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out fee: USD 20

Special check-in instructions

Front desk staff will greet guests on arrival at the property

If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out fee: USD 20

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Guests arriving after 6:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Reina Roja

Reina Roja Hotel

Reina Roja Hotel Playa del Carmen

Reina Roja Playa del Carmen

Reina Roja Hotel Riviera Maya/Playa Del Carmen, Mexico

Hotel Kavia 5th Avenida Reviews

7.6

Good

8.2/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

7.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

2/10 Terrible

Jeffrey

18 Dec 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

After showing them multiple confirmations, they still couldn’t find our reservation and told us no resort fee perks and whole roof bar and pool closed. We left and went to another bad hotel next door for 1 night and then booked a higher price hotel for 2 week stay.

Stayed 14 nights in Dec 2024

2/10 Terrible

david

5 Dec 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don't stay here!

Let's see, There's no windows in the room! The WiFi went down my second night and never came back. Pool was closed. They were Jack hammering with work. I left a very expensive dress shirt when I checked out. Went back the next day a it's gone. Stolen!

Stayed 2 nights in Dec 2024

8/10 Good

Sean

28 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weird but ok

Stayed 2 nights in Nov 2024

6/10 Okay

James

13 Nov 2024

Stayed 6 nights in Oct 2024

2/10 Terrible

LUCIE, London

5 Sept 2024

Liked: Cleanliness

Disliked: Staff & service

Stayed 2 nights in Sep 2024

8/10 Good

Christopher

1 Aug 2024

Liked: Staff & service, room comfort

Todo bien solo si un poco mas de limpieza en las sabanas

Stayed 1 night in Jul 2024

8/10 Good

Carlos, Cd Juárez

27 Jul 2024

Liked: Staff & service

You get what you paid for , don’t expect much

Stayed 2 nights in Jul 2024

8/10 Good

Verified traveller

27 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in May 2024

10/10 Excellent

Gregory

13 May 2024

Stayed 3 nights in May 2024

10/10 Excellent

dain

16 Apr 2024

Stayed 1 night in Apr 2024

8/10 Good

Tawana

Travelled with partner

16 Feb 2024

Liked: Cleanliness, amenities, property conditions & facilities

The staff was not able to call a taxi. That should be a service that concierge cab handle, especially with it being a busy tourist area.

Stayed 1 night in Feb 2024

6/10 Okay

Frank

Travelled with family

30 Jan 2024

Liked: Staff & service

Well first room toilet doesn’t work second room ac doesn’t wok open bar till 6 pm an no one was there to give me drinks I will prefer book other hotel

10/10 Excellent

Shelley

Travelled with partner

24 Jan 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The staff was amazing. Hotel was very clean. Very walkable to restaurants, shopping and the beach.

Stayed 7 nights in Jan 2024

10/10 Excellent

Diego

3 Dec 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Such a nice hotel in Playa Del Carmen. Staff is very friendly. Natalia was great. She helped with everything we needed. Room is unique, sexy and comfortable. Rooftop is such a vibe! Loved the Open Bar on beers. Close to 5th Ave which is close to everything.

Stayed 3 nights in Nov 2023

6/10 Okay

George Dennis

Travelled with partner

17 Nov 2023

Disliked: Amenities, property conditions & facilities

Not a bautique hotel.

Stayed 8 nights in Nov 2023

4/10 Poor

Jacob

16 Oct 2023

Disliked: Amenities, property conditions & facilities

The property itself was dilapidated and not maintained at all with floor boards popping out when you walk in upon entry. The lobby bathroom was poorly lit and did not have paper towels in the dispensers. The shower had practically no real pressure so it did not feel like a real shower. The toilet did not have proper pressure either for flushing as you had to hold the button down to flush all the way. The room had a mildew smell to it. I will not be looking to stay there again or refer my friends.

Stayed 7 nights in Oct 2023

6/10 Okay

Garrett

Travelled with partner

7 Oct 2023

We stayed at this hotel for 2 weeks. From the get go we had issues with plumbing in our room. We repeatedly told them about this, they’d come, but it was never actually fixed. We were eventually given a bucket to fill up the toilet tank with our bathroom sick. Finally we just had to ask for a new room. The pool was occasionally closed randomly which was unfortunate and is due for an upgrade. The policy is that you have to ask daily for a room cleaning at reception, which wasn’t an issue. It was just that a couple of times the cleaning never happened. Going to the beach daily you’re bound to bring in some sand and it would’ve been nice to have our room cleaned every time we had asked for it. It wasn’t all bad. The staff was kind and the location is amazing. The price was great too.

Stayed 14 nights in Sep 2023

2/10 Terrible

LaSaudra

Business traveller

9 Jun 2023

Disliked: Cleanliness, room comfort

Don’t do it reconsider

This was my 2nd time staying at this property. Luckily it was only for 1 night this time. The 1st time was decent which is why I decided to book again. This time was horrible! I’ll never book here again. The extra resort fee is ridiculous because there’s no pool, the bar is a joke and the breakfast they serve runs out fast because it’s not much of anything. The rooms aren’t clean. We had a line of ants on the side of our bed and some in our bed. We asked to move rooms. They refused and instead came up to spray our room and bed with BUG SPRAY. As if those weren’t the sheets we had to sleep in. It was just horrible and I would not recommend.

Stayed 1 night in May 2023

6/10 Okay

Thomas

Travelled with group

2 Jun 2023

This hotel is in a great area! Number one advantage. We stayed in the junior sweet which was relatively nice- I have no complaints about the room. The hotel itself is very dark to give a more sensual feel. Day 1 we immediately questioned if it was more of a hotel for sensual encounters- I am confident that is the overall purpose of this hotel. We did not partake in that side of it, nor did we have any issues in that realm. But it is very obvious what this hotels theme is.

Stayed 4 nights in May 2023

2/10 Terrible

Janice

Travelled with family

26 May 2023

Disliked: Cleanliness, room comfort

Dirty hotel

The room was horrible. Dead fly on my bed. My sister room was full of ants. Ants was in the bed. The hallway are very dark and scary. This hotel new a total make over. The vibe is creepy and scary. Very gothic, There was no face towels. I would not recommend this hotel, not even for a dog to stay. It's dirty and horrible

Stayed 1 night in May 2023

2/10 Terrible

Felipe

14 May 2023

Disliked: Cleanliness, property conditions & facilities

Horrible place but the staff was friendly

Stayed 1 night in May 2023

10/10 Excellent

Dalvinder

10 May 2023

Liked: Cleanliness

Stayed 3 nights in Apr 2023

6/10 Okay

Adril

Travelled with group

1 May 2023

Liked: Cleanliness

Disliked: Amenities

Location is the perk of hotel but it is in dire need of renovation. Did not have working lighting in restroom and no water pressure.

10/10 Excellent

jorge

24 Apr 2023

Stayed 2 nights in Apr 2023

6/10 Okay

Camelia

13 Mar 2023

Disliked: Amenities

They charge you an additional $15 a day which includes “free” breakfast and “drinks”. Ok, so breakfast is mediocre and the people there they barely give you something… not much though.. you have to keep asking. You know, you can have a breakfast beautiful and full with everything for $15. I haven’t seen any free drinks, the pool area on the building is not maintained and chairs have mold, so I wouldn’t recommend. I won’t be back. I liked but for this price, you can find better options. Also it is very close to 5th ave, but the music is so loud and you can’t sleep. Then a lot of noise from drank people yelling right under your balcony. Also, lots of cars that make huge noises….My room was ok, but I know I can get for the same money, something much better. Besides this, everything is so expensive,, almost 3 times more. They look at us, tourists, like you are a walking ATM.. so I think I won’t be going to Mexico at all.

Stayed 6 nights in Mar 2023