Illusion Boutique Hotel By BFH

See all properties

Choose dates to view prices

Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

Breakfast included

Room service

24/7 front desk

Housekeeping

Pool

Air conditioning

Explore the area

8th St North, Between 5th Av. and the ocean, Playa del Carmen, QROO, 77710

Quinta Avenida
1 min walk
Muza
1 min walk
ADO Tourist Terminal Playa del Carmen
6 min walk
Playa Del Carmen, Quintana Roo (PCM)
12 min walk

Room options

Superior Room, Partial Ocean View (Cabanas Vision)

34 sq m
Partial ocean view
Sleeps 2
1 King Bed

Standard Room

33 sq m
Sleeps 2
1 King Bed

Junior Room

28 sq m
Sleeps 2
1 King Bed

Deluxe Room

40 sq m
Sleeps 2
1 King Bed

Standard Quadruple Room

25 sq m
Sleeps 4
2 Double Beds

Premium Room

58 sq m
Sleeps 2
1 King Bed

Similar properties

Pool

Breakfast included

Free WiFi

Restaurant

for 1 room

includes taxes & fees

4 Jan - 5 Jan

About this property

Hotel with free breakfast, a quick walk to Central Square

Along with an outdoor pool, this smoke-free hotel has a rooftop terrace and a 24-hour front desk. Free continental breakfast and free WiFi in public areas are also provided. Additionally, a library, tour/ticket assistance, and multilingual staff are onsite.

Illusion Boutique Hotel By BFH offers 47 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and safes. Cable television is provided.

Bathrooms include showers with rainfall showerheads, and complimentary toiletries. This Playa del Carmen hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Additionally, rooms include complimentary bottled water and blackout drapes/curtains. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.

Our customers tell us they can't get enough of the helpful staff at Illusion Boutique Hotel By BFH. During your stay, you're just a quick walk from Quinta Avenida. You'll find features like free breakfast and free WiFi in public areas, plus an outdoor pool.

Free continental breakfast served daily
Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
Take a swim in the outdoor pool
Amenities include a multilingual staff, a rooftop deck, and a terrace
Just a 4-minute walk from Central Square and 6 minutes by foot from Quinta Alegría Shopping Mall

Free breakfast is served daily. Public spaces have free WiFi. An outdoor pool, a rooftop terrace, and a library are also featured at the boutique Illusion Boutique Hotel By BFH.

This 3.5-star Playa del Carmen hotel is smoke free.

Guests are served free continental breakfast daily from 8:00 AM to noon.

Room service is available.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
Available in some public areas: Free WiFi

Parking and public transport

No on-site parking available

Food and drink

Free continental breakfast available daily 8:00 AM–noon
Room service available

Things to do

Outdoor pool

Conveniences

Library

Guest services

24-hour front desk
Daily housekeeping
Multilingual staff
Tour/ticket assistance

Outdoors

Beach cabanas (surcharge)
Nature reserve
Pool sunloungers
Pool umbrellas
Rooftop terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Handrails in hallways
Hallway handrail height (centimetres): 76
Handrails in stairwells
Stairwell handrail height (centimetres): 28
Upper floors accessible by stairs only

Mosquito nets
Smoke-free property

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains

Bathroom

Free toiletries
Hairdryer (on request)
Private bathroom
Rainfall showerhead
Shampoo
Shower
Soap
Toilet paper
Towels

Entertainment

32-inch TV
TV channels

Food and drink

Free bottled water
Minibar

Access via exterior corridors
Guidebooks/recommendations
Phone
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Guests booked in breakfast inclusive rate plans receive a boxed to-go breakfast.

This property's beach club is 600 yards (550 meters) away.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Illusion Boutique Hotel By BFH

Children and extra beds

Children 5 and younger are not allowed at this property. All guests older than 5 are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

Children 5 years old and younger aren't allowed at this property.
Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

Property is also known as

Hotel Illusion

Illusion Boutique

Illusion Boutique Hotel Xperience Hotels Adults Playa del Carmen

Illusion Boutique Hotel Playa del Carmen

Illusion Boutique Playa del Carmen

Illusion Hotel

Illusion Boutique Hotel By Xperience Playa Del Carmen

Illusion Boutique Hotel Xperience Hotels Playa del Carmen

Illusion Boutique Xperience Hotels Playa del Carmen

Illusion Boutique Xperience Hotels

Illusion Boutique Xperience Hotels Adults

Illusion Boutique Adults Xperience Hotels

Hotel Illusion Boutique Hotel Adults Only By Xperience Hotels

Illusion Boutique Hotel by Xperience Hotels Adults Only

Illusion Boutique Hotel Adults Xperience Hotels Playa del Carmen

Illusion Boutique Hotel Adults Xperience Hotels

Illusion Boutique Adults Xperience Hotels Playa del Carmen

Illusion Boutique Hotel by Xperience Hotels

Illusion Boutique Hotel

Illusion By Xperience Hotels

Illusion Boutique Hotel By BFH Reviews

7.8

Good

8.2/10

Cleanliness

8.6/10

Staff & service

6.2/10

Amenities

7.4/10

Property conditions & facilities

6.8/10

Eco-friendliness

2/10 Terrible

Gabriel f

Travelled with partner

4 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Very inconvenient. The shower broke and never got fixed -anytime i will take a shower water will be all over the room . - i requested clean towels and they say there is a feed for new towels - didn’t have room clean the first 3 days - the location is good - the price is average - the cleaning crew was good once they got to the room

Stayed 5 nights in Aug 2024

2/10 Terrible

Darrell Peter

23 Aug 2024

Disliked: Cleanliness, property conditions & facilities

Didn’t like anything. Very dirty, mold on the walls, dirty towels, no hot water, didn’t look anything like the photos on Epedia. Fortunately they were able to transfer is to a different hotel Expedia should drop them as a client

Stayed 6 nights in Aug 2024

2/10 Terrible

david

Travelled with family

4 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Would not stay here again, sheets were dirty, I ask for towels and they rold me the towel get clean every 3 days and i would have to wait 3 days. Roaches on my bed, the toulet backed up and they could do anything, lucky im a maintenance person and i had to plunge toilet becausethe person clog there toilet. They have cats and the lobby smells like cat litter.

Stayed 4 nights in Jul 2024

6/10 Okay

Deborah

1 Aug 2024

Liked: Cleanliness

Disliked: Property conditions & facilities

For the price I’m not sure what I expected. The staff was very nice and friendly and the room was clean, and the AC was cold. The elevator does work and the towels were very old and they didn’t “look clean.” Our sliding door to the balcony and the safe did not work. The housekeeping was inconsistent (one time we did not get the full bedding, one time we did not get new towels, when we arrived all the water was left on in the shower). The location great by the ocean but for me being by Senior Frogs made it hard to sleep, it was loud until about 3 AM. I won’t stay there again but for the right type of trip it’s just fine for the price.

Stayed 5 nights in Jul 2024

10/10 Excellent

Walter

28 Jul 2024

Stayed 4 nights in Jul 2024

4/10 Poor

Ceydi

21 Jul 2024

Disliked: Cleanliness, property conditions & facilities

Staff

Stayed 5 nights in Jul 2024

10/10 Excellent

jerry

19 Jul 2024

Stayed 2 nights in Jul 2024

2/10 Terrible

Ana

13 Jul 2024

Disliked: Cleanliness, amenities, property conditions & facilities

The hotel doesn’t have a working elevator, and the room we were assigned (in the fifth floor) did not have a working AC unit. The towels and bed sheets are no longer white, and the whole place smells like mold. The condition of this hotel is so poor that we asked the manager to cancel our reservation and proceed to reserve a room in the hotel next door. The manager told us it will be no problem but Expedia was the one that will need to cancel it. Now Expedia is claiming the manager refuses to cancel, so stay away from this place.

Stayed 4 nights in Jul 2024

4/10 Poor

Anand

Travelled with family

13 Jul 2024

Disliked: Cleanliness, amenities, property conditions & facilities

The bathroom smelt like piss. Could not bear to be in the bathroom for long. The water in the shower sprinkled out in a tiny stream - low water pressure too. The “included breakfast” is literally bread and butter or tiny packs of jam. Would not be returning.

Stayed 1 night in Jul 2024

10/10 Excellent

Jonathan Del real

10 Jul 2024

Stayed 1 night in Jun 2024

4/10 Poor

Isha

Travelled with family

5 Jul 2024

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

The location is great and the staff are friendly, but the rooms are a different story. There's mold growing on the ceilings, the bathroom door doesn't close, shower is horrible, and the AC leaks water everywhere. The hotel's name seems to fit perfectly. Don't be fooled by the photos—they're just illusions.

6/10 Okay

Gerardo

Travelled with partner

28 Jun 2024

Liked: Staff & service

I like that the person at front desk,( Paulo) was very friendly and helpful with whatever I need

Stayed 6 nights in Jun 2024

10/10 Excellent

Jocelyn

Travelled with family

11 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Me encantó 10/10 gracias por todo!

Stayed 4 nights in Jun 2024

10/10 Excellent

Gabriela

5 Jun 2024

Liked: Staff & service

Disliked: Cleanliness

Ay Cucarachas , las fundas de las almuadas olían mal , y la Música no deja dormir

Stayed 1 night in May 2024

6/10 Okay

Lyle

Travelled with partner

30 Apr 2024

Liked: Staff & service

Disliked: Amenities

The walls are thin - I could hear the noise from outside and next door loudly. I stayed for 5 days and they never replaced my bath towels. There was a stain on my bedsheet that was always there so the sheets were never replaced. Otherwise, great location, helpful staff and beautiful garden.

Stayed 4 nights in Apr 2024

10/10 Excellent

Amy

Travelled with partner

24 Apr 2024

Getting up to 5th floor was a trek eith no elevator service.

Stayed 1 night in Apr 2024

4/10 Poor

Amy

Travelled with partner

24 Apr 2024

Disliked: Property conditions & facilities

I liked that the Frida Museo was right actoss the street and we could see the ocean from either room. I did not love that we were out of water for the last two days and thst we were only offered toast for breakfast.

Stayed 2 nights in Apr 2024

6/10 Okay

william tyrone

15 Apr 2024

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

The property was terribly rundown. At one time it must have been a cute, boutique hotel however no lift, rooms very dated and shabby, the pool area very sad. it did have AC which was great. Electricity went out twice when i was there. Was reasonably priced and i thought a great deal for central playa, now understand why. I bought the breakfast which was served at another property. Toast and coffee was included, all else was additional. I would not stay at this hotel again.

Stayed 3 nights in Mar 2024

8/10 Good

Melody

Travelled with group

13 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Suited basic needs, clean room, rooftop pool area was a nice & spacious, excellent location within walking distance to shopping & restaurants, 1/2 block to the beach. There was no elevator & the continental breakfast included only toast & weak coffee.

Stayed 3 nights in Apr 2024

8/10 Good

Verified traveller

9 Apr 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities, room comfort

Lovely Getaway

I only gave this a 4 star because of the location and the front desk staff Gabriela and Housekeeper. The location is perfect for the beach. But there is absolutely nothing else this property has to offer. They said breakfast was included. But their breakfast was a stale toast, coffee, juice and tea. Nothing else, everything was a la carte in a different location. The bed was extremely hard and I am not one to complain. Noise level extremely high, as it is very close to Senior Frog's restaurant and they party until 3am.

Stayed 3 nights in Apr 2024

6/10 Okay

Daniela

Travelled with group

8 Mar 2024

Liked: Cleanliness, staff & service

If selecting this hotel bear in mind...

I had a nice(ish) big room on the 1st floor with a balcony and a tiny bit of sea view. Unfortunately there were people eating smelly foods, children playing ball games, men smoking and coughing in the common areas and neighbouring balcony, which was really unpleasant. The hotel is centrally located and close to the beach. Very noisy area, expect loud music from nearby bars until past 2am every night. Budget hotel, which has clearly seen more splendours days. Breakfast is on another hotel not far, but small and long wait to get in. We ended up having breakfast at local coffee shops every day. The staff were very friendly though.

Stayed 5 nights in Mar 2024

6/10 Okay

Yolanda

18 Feb 2024

Liked: Staff & service

Disliked: Amenities

We arrive air conditioner need to be recharge, the last night we stayed the room was SUPER hot the air conditioner went out again… very uncomfortable night with no sleep at all…

Stayed 3 nights in Feb 2024

10/10 Excellent

Mohammad Ali

10 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had a great time there it was very nice and clean, staff were great and Emanuel at the receptionist was great and very helpful when ever i asked for anything in regards to anything thank you all

Stayed 8 nights in Jan 2024

10/10 Excellent

Karen

5 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Stayed 14 nights in Jan 2024

6/10 Okay

Andrew

27 Jan 2024

Disliked: Staff & service

Nice greeting. Close to the beach. Free breakfast 10 minute walk away. Wonderful rooftop deck with a small pool. Better rooftop pool with a bar and restaurant next door at The Carmen. Open to anyone that buys food or drink. Most of these places are hit or miss. On my visit house keeping was non existent. If you get a room here make sure it's as far away from 8th as possible.

Stayed 3 nights in Jan 2024