Hotel Morgana by Iter Sensibus

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Dates

December 2024

January 2025

42-inch flat-screen TV with satellite channels, TV, heated floors

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Pet-friendly

Pool

Housekeeping

24/7 front desk

Air conditioning

Free WiFi

Explore the area

10th Ave & 38th St, Playa del Carmen, QROO, 77710

Mamitas Beach
6 min walk
Quinta Avenida
7 min walk
Playa del Carmen Main Beach
7 min walk
Playa Del Carmen, Quintana Roo (PCM)
9 min drive

Room options

Premium bedding, down duvets, Select Comfort beds, minibar

Standard Room, No Windows

Sleeps 2
1 Double Bed

Superior Room, Balcony, City View

City view
Sleeps 2
1 King Bed

Junior Room, Courtyard Area

Sleeps 3
1 King Bed and 1 Double Sofa Bed

Premium Room, Bathtub, Courtyard View

Sleeps 2
1 King Bed

Similar properties

Pool

Pet-friendly

Free WiFi

Restaurant

for 1 night

includes taxes & fees

6 Dec - 7 Dec

Pool

Breakfast included

Parking included

Free WiFi

for 1 night

includes taxes & fees

6 Dec - 7 Dec

About this property

Hotel with a conference center, a short walk to Playa del Carmen Main Beach

Along with an outdoor pool, this smoke-free hotel has a conference center and a business center. WiFi in public areas is free. Other amenities include conference space, concierge services, and a 24-hour front desk.

Hotel Morgana by Iter Sensibus offers 20 air-conditioned accommodations with minibars and laptop-compatible safes. Each accommodation is individually furnished and decorated. Select Comfort beds feature down comforters and premium bedding. 42-inch flat-screen televisions come with satellite channels. Bathrooms include showers with rainfall showerheads, designer toiletries, and complimentary toiletries.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Hotel Morgana by Iter Sensibus, you're just a quick walk from Playa del Carmen Main Beach. Features include free WiFi in public areas, plus an outdoor pool and a conference center.

Free WiFi
Take a swim in the outdoor pool
Services include a concierge, tour or ticket assistance, and luggage storage
Within a 10-minute walk of Playa del Carmen Main Beach and Mamitas Beach
Dogs welcome for a fee (restrictions apply)

WiFi is free in public spaces. Business amenities include a business center and a meeting room. Event space at this hotel measures 431 square feet (40 square meters) and includes a conference center. An outdoor pool, a terrace, and multilingual staff are also featured at the business-friendly Hotel Morgana by Iter Sensibus.

This Playa del Carmen hotel is smoke free.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

No on-site parking available

Things to do

Outdoor pool

Family friendly

Free cots/infant beds
Outdoor pool

Conveniences

Lift
Front-desk safe
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Luggage storage
Multilingual staff
Tour/ticket assistance

Business services

Business centre
Conference centre (431 square feet of space)
A meeting room

Outdoors

Picnic area
Pool sunloungers
Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Well-lit path to entrance

Communal living room
Smoke-free property
TV in lobby

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Down duvet
Free cots/infant beds
Premium bedding
Select comfort bed

Bathroom

Designer toiletries
Hairdryer (on request)
Private bathroom
Rainfall showerhead
Shower
Towels

Entertainment

42-inch flat-screen TV
Satellite channels

Food and drink

Espresso maker
Free bottled water
Minibar

Connecting rooms available
Desk
Electrical adapters/chargers
Free local calls
Heated floors
Individually decorated
Individually furnished
Iron/ironing board (on request)
Laptop-compatible safe
Laptop-friendly workspace
LED light bulbs
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets: USD 25 per pet, per stay
Only dogs are allowed
Maximum 1 pets
Certain rooms only
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for USD 3.0 per day.

Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Resort fee: USD 3 per accommodation, per night

The resort fee includes:

In-room bottled water
In-room coffee
In-room safe

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: USD 25 per pet, per stay
Early check-in is available for a fee (subject to availability)
Rollaway bed fee: USD 3.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a fire extinguisher

Front desk staff will greet guests on arrival.

We should mention

Pool access available from 8:00 AM to 8:00 PM.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Morgana Playa del Carmen

Morgana Playa del Carmen

Hotel Morgana

Morgana Hotel Boutique

Morgana By Iter Sensibus

Hotel Morgana by Iter Sensibus Hotel

Hotel Morgana by Iter Sensibus Playa del Carmen

Hotel Morgana by Iter Sensibus Hotel Playa del Carmen

Hotel Morgana by Iter Sensibus Reviews

8.6

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

8/10 Good

Ashton

Travelled with partner

18 Jul 2022

Liked: Cleanliness, staff & service, property conditions & facilities

Modern, clean and eco friendly. We weren’t prepared for a television with no channels. Parking is a problem, apparently they have an arrangement but it was not clearly explained. Our view was the side of a building 15 feet away. Well located, walk to public beach.

Stayed 2 nights in Jul 2022

4/10 Poor

Erika, Detroit

Travelled with family

31 May 2022

Disliked: Amenities

I booked this hotel based off the reviews and it was misleading. The hotel isn't bad but it's definitely not nice. There's a rustic vibe and I didn't like it. The hallways smelled like dirty mop water the whole time, You'll only get 2 towels, I paid for a resort fee and sanitation fee and my room wasn't cleaned once in the 3 days I stayed there. It's in a good location so if you're going to Mexico for 1-3 days it's "ok" but I wouldn't recommend longer.

Stayed 3 nights in May 2022

10/10 Excellent

Hector

Travelled with partner

6 May 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful Property with excellent Service, In a Very nice area with the best food options

Stayed 4 nights in May 2022

10/10 Excellent

Dr Kimbra, Kansas City

23 Mar 2022

Liked: Cleanliness, staff & service, amenities

Perfect place for me and so many things to do within walking distance! I loved it!

Stayed 1 night in Mar 2022

8/10 Good

Imee

Travelled with partner

14 Mar 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I like the amenities and the hotel design.. but construction noise is annoying and the flickering lights that pierce through my balcony windows of my room.

Stayed 2 nights in Mar 2022

10/10 Excellent

Moira

8 Mar 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 8 nights in Feb 2022

8/10 Good

Tina

27 Feb 2022

Liked: Cleanliness, staff & service, room comfort

Great boutique hotel

Stayed 4 nites, I had the Maria Felix room with balcony. Room was spacious, charming and cozy. Quiet yet only a block from 5th and short walk to the beach. Friendly and professional staff, Caessa was amazing!!!! He helped fix a few minor issues with the tv volume and shower.

Stayed 3 nights in Feb 2022

4/10 Poor

yasmine

Travelled with partner

25 Feb 2022

Disliked: Staff & service, property conditions & facilities

Unfortunately, there is no service whatsoever, clearly no communication between the staff. The phone, the tv and the fridge didn't work in our room. I made the request Three times with three different employees. NO ONE fixed anything. No one came to help. I Was told The fridge is not supposed to keep things cold. For the phone and tv, I was told there is no technician today will ask tomorrow. No, follow up nothing was fixed. Every time I needed something, I had to go downstairs. This is not a hotel. It's like a condo with no services. It wasn’t very clean. You could see the dirt on the floor beside the bed. Overall, this staff is friendly but not helpful, do yourself a favour a book at the serenity boutique hotel right next to it, we moved there, and that’s a beautiful, clean hotel with services!!!!

Stayed 4 nights in Feb 2022

8/10 Good

Lleyana

Travelled with family

23 Feb 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was a fine place to stay. I would be fine if I had to stay there again. I would be fine if I never did. Pros: great fast wifi! No issues with conference call meetings or streaming Netflix. Hot shower. Hotel has a generator in care of power outage. No breakfast but fresh croissants from the bakery across the street every morning. Cons: the toilet had a smell, though I think it may be a common smell near the beaches here. Tv has no cable/channels so useless. Other stuff in general- Pool is small but also common here. Felt safe. A couple blocks from several cute restaurants

Stayed 8 nights in Feb 2022

10/10 Excellent

Marta

6 Jan 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location! Clean! Awesome staff! Maroo,Cesar,Roberto, all of them! Staff are focus in Customer support! Congratulations!

Stayed 2 nights in Jan 2022

8/10 Good

Adrienne

5 Jan 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very affordable hotel in a great location

We were visiting Hotel Morgana over the New Years Eve holiday and it was an incredibly expensive time to be in the Mayan Riviera. This hotel was just a 5 minute walk to the beach (down my favorite street in Playa) and I felt safe walking in it's neighborhood (as a young woman). The room was very nice and clean. The only thing that happened that I would say is unacceptable is that one afternoon I went to brush my teeth and the water was trickling. When I called down to the front desk, they said that they ran out of water and it would be working again in a few hours. It was fine- we went to the beach and it was working again when we came back. But this should not happen in a hotel- they should be planning ahead. Otherwise, we had a great stay and the location was awesome.

Stayed 5 nights in Dec 2021

8/10 Good

Neha

4 Jan 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Boutique stay just outside centro

The hotel is newly renovated with all the amenities you could want. The rooftop bar and pool are a beautiful place to relax and catch the sunrise. The location is a 15 minute walk into Centro via 5th Avenue but the beach is very close by!

Stayed 1 night in Dec 2021

10/10 Excellent

Daniel

28 Dec 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing!

Stayed 1 night in Dec 2021

6/10 Okay

Anthony

Business traveller

20 Dec 2021

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities, room comfort

Stayed 2 nights in Dec 2021

4/10 Poor

Verified traveller

20 Dec 2021

Disliked: Cleanliness, staff & service

Stinky Sewer Gas Smell Through the Whole Room

Had initially 4 days reserved but due to the sketchy neighborhood decided to pay cash for 2 to see if we liked the place. The main problem is the sewer smell in the room. It’s horrendous! When told them about the smell I invited the manager to please come to the room and smell for himself. He wouldn’t and CHARGED ME FOR THE DAY I DIDNT STAY!! He then attempted to charge even 1 more additional day until I had to call hotel.com customer support. This place should be taken off the hotels.com site.

Stayed 4 nights in Dec 2021

8/10 Good

Thomas

23 Nov 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good but not Fabulous.

We were a bit disappointed that the television was not connected to cable or even to an antenna, so we had to stream movies from our phone and cast them to the television. Having said that, the wi-fi signal was strong and generally reliable for streaming. The hotel is convenient to restaurants on 5th Avenue and on 38th Street, but not so close to be noisy. We made daily trips to OXXO across the street for snacks and beer. In the middle of one night, the man in the adjoing room streamed a business meeting to China. We heard every word. The door between the rooms let all the sound through. The bed and pillows were very comfortable.

Stayed 5 nights in Nov 2021

10/10 Excellent

Oscar

Travelled with partner

15 Nov 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

conveniently located, walking distance from restaurants, bars and other activities.

Stayed 1 night in Nov 2021

6/10 Okay

Bruno

15 Aug 2021

Liked: Staff & service, property conditions & facilities

Could be better option

Was not the best as the room was noisy, the jacuzzi, main reason to book this room, was green of dirty so we preferred not to use it. The replacement of amenities was not frequent like the water in the room.

Stayed 3 nights in Aug 2021

10/10 Excellent

Christopher

19 Jul 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value and location

Very modern and comfortable. Unexpected details made the stay comfortable and the hotel is well located, close to 5th avenue, restaurants and the beach. Great value for the price

Stayed 4 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family

24 May 2021

Liked: Staff & service, amenities, property conditions & facilities

Very clean and quite

Stayed 5 nights in May 2021

10/10 Excellent

Verified traveller

23 May 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 8 nights in May 2021

10/10 Excellent

JAMES

3 May 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Apr 2021

10/10 Excellent

Adel, Valladolid, MX

Travelled with partner

30 Nov 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The service provided by Alejandro and team is great. They helped us plan our day and we’re very hospitable

Stayed 2 nights in Nov 2020

2/10 Terrible

Frank

Travelled with group

22 Nov 2020

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

WORST EXPERIENCE EVER

This place was closed upon mu arrival. I was there around 12AM and all doors were closed, lights off and no one answered the phone. To be honest this place looks abandoned.

Stayed 2 nights in Nov 2020

2/10 Terrible

Andre

25 Sept 2020

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Absolute disaster.

It was a nightmare from the beginning. They didn't have my reservation, then they put me in the wrong room. Then they moved me, the safe had to be unlocked, the Sky TV was disconnected, there was a MASSIVE crusty piss stain on the toilet seat, the shower backed up, the Sky TV didn't work when I wanted to watch it and my laptop disconnected from the wifi every 2 minutes. Other than that, it was great....

Stayed 1 night in Sep 2020