Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

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Dates

December 2024

January 2025

3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Junior Suite, 1 King Bed (Swim-Up) | View from room

Couples treatment room(s), sauna, hot tub, steam room

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

All-inclusive

Hot tub

Explore the area

Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780

Quinta Avenida
2 min walk
Asiana Restaurant
1 min walk
ADO Terminal Alterna Playa del Carmen
10 min walk
Playa Del Carmen, Quintana Roo (PCM)
8 min drive

Room options

Premium bedding, down duvets, pillow-top beds, free minibar

Presidential Suite, 1 King Bed

182 sq m
Ocean view
Sleeps 2
1 King Bed

Suite, 1 Bedroom

124 sq m
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed (Swim-Up)

61 sq m
Ocean view
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Garden View

61 sq m
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed (Walk-Out)

61 sq m
Ocean view
Sleeps 2
1 King Bed

Suite, 1 Bedroom

124 sq m
Ocean view
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed (Swim-Up)

61 sq m
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Ocean View

61 sq m
Ocean view
Sleeps 2
1 King Bed

55-inch LED TV with satellite channels, TV

Junior Suite, 1 King Bed, Pool View

61 sq m
Sleeps 2
1 King Bed

Junior Suite, 2 Queen Beds (Swim-Up)

61 sq m
Sleeps 4
2 Queen Beds

Junior Suite, 2 Queen Beds, Garden View

61 sq m
Sleeps 4
2 Queen Beds

Junior Suite, 2 Queen Beds

61 sq m
Sleeps 4
2 Queen Beds

Junior Suite, 1 King Bed

61 sq m
Ocean view
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed

61 sq m
Sleeps 2
1 King Bed

Junior Suite, 2 Queen Beds, Ocean View

61 sq m
Ocean view
Sleeps 4
2 Queen Beds

Junior Suite, 2 Queen Beds, Pool View

61 sq m
Sleeps 4
2 Queen Beds

Similar properties

Pool

All-inclusive

Spa

Free WiFi

for 1 room

includes taxes & fees

5 Jan - 6 Jan

About this property

Adults-only beachfront property with 3 outdoor pools

Catch some rays at the beach or spend the day relaxing at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offers 524 air-conditioned accommodations with indoor private spa tubs and free minibar items. Rooms open to balconies or patios. Accommodations have separate sitting areas and are furnished with single sofa beds. Pillowtop beds feature down comforters and premium bedding. 55-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads and hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Innan has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Our customers tell us they can't get enough of the pool at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort. During your stay, you're just a quick walk from Quinta Avenida. Enjoy features like free WiFi in public areas and free valet parking, plus 3 outdoor pools.

Free WiFi
Free valet parking and self parking
Enjoy Fusion cuisine with a beachfront location at Pelicanos, one of the property's 7 restaurants and 5 bars/lounges
Take a swim in the 3 outdoor pools or soak in the spa tub
Indulge with manicures and pedicures, reflexology, or detox wraps at Innan
Services include a lifeguard on site, dry cleaning/laundry, and a concierge
Onsite recreation includes an outdoor tennis court, a gym, and a steam room
Guests have great things to say about the beach and the helpful staff
Steps from Quinta Avenida and Playa del Carmen Main Beach

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. At Hilton Playa del Carmen, an All-Inclusive Adult Only Resort you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a spa tub, and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

Pelicanos - This beachfront restaurant specializes in Fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Asiana - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Rincón Mexicano - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

Kalamata - Overlooking the pool, this theme restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open select days.

Spice - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Land activities

Fitness facilities

Tennis

Volleyball

Entertainment

Onsite entertainment and activities

Onsite live performances

Awards and affiliations

Eco-Certified Property

This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Free valet parking on site
Wheelchair-accessible parking and van parking available

Food and drink

7 restaurants and 1 coffee shop/cafe
3 poolside bars, 5 bars/lounges and 1 swim-up bar
24-hour room service

Restaurants on site

Pelicanos
Asiana
Rincón Mexicano
Kalamata
Spice

Things to do

3 outdoor pools
Fitness classes
Bike parking
Bike storage
Billiards/pool table
Concerts/live shows
Evening entertainment
Fitness centre
Full-service spa
Lifeguards on-site
Outdoor tennis court
Pilates classes
Sauna
Shopping
A hot tub
Steam room
Yoga classes

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Reception hall
Water dispenser

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Business services

24-hour business centre
Computer station
Conference space (6781 square feet)
Coworking spaces
A meeting room

Outdoors

Beach loungers
Beachfront location
Free beach cabanas
Garden
Lifeguards on site
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool sunloungers
Pool umbrellas
Terrace

Spa

10 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - prenatal
Massage - sports
Massage - Swedish
Massage - Thai
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Hot tub
Steam room
Turkish bath/hammam

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille signage
Lift
Grab bar in shower
Grab bar near toilet
Step-free path to entrance
Valet for wheelchair-equipped vehicle
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking

At least 80% of lighting from LEDs
Beach towels
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas (fines apply)
Games
Local culture and ecosystem education
Locally owned and organised tours and activities
TV in lobby
Vegan dining options
Vegetarian dining options
Water dispenser

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Ceiling fan
Down duvet
Free rollaway beds
Pillow-top mattress
Premium bedding
Single sofa bed

Bathroom

Bath or shower
Designer toiletries
Hairdryer
Hydromassage showerhead
Private bathroom
Towels

Entertainment

55-inch LED TV
Satellite channels

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Bulk dispenser for toiletries
Desk
Desk chair
Eco-friendly cleaning products provided
Energy-saving switches
Free local calls
Free newspapers
In-room massage
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
LED light bulbs
Phone
Private indoor hot tub
Recycling
Separate sitting area
Turndown service
Water-efficient showers only
Water-efficient toilets only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Free rollaway/extra beds!

Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Onsite parties or group events are strictly prohibited

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Playa Carmen

Playa Carmen All Inclusive

Playa Carmen Resort

Royal Playa Carmen

Royal Playa Carmen All Inclusive Spa & Resort

Royal Playa Carmen Spa

Royal Playa Carmen All Inclusive Spa Resort

Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen

Hilton Playa Carmen Adults-Only All-Inclusive

Hilton Carmen AdultsOnly Incl

Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen

The Royal Playa del Carmen All Inclusive Spa Resort

Hilton Playa Carmen All-Inclusive Adult Resort

Hilton Playa Carmen All-Inclusive Adult Playa del Carmen

Hilton Playa Carmen All-Inclusive Adult

Hilton Playa Del Carmen An Adults Only All Inclusive

The Royal Del Carmen Inclusive

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort Reviews

8.8

Excellent

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

8/10 Good

Jeannine

22 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Sep 2024

8/10 Good

Michelle

Travelled with partner

22 Sept 2024

My stay at the Hilton was nothing short of impeccable. I will be back

Stayed 4 nights in Sep 2024

2/10 Terrible

Yediel

22 Sept 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Property itself is very nice, but service is terrible. For that reason alone I would not return.

Stayed 2 nights in Sep 2024

10/10 Excellent

Randal

21 Sept 2024

Stayed 5 nights in Sep 2024

10/10 Excellent

Belinda

Travelled with family

20 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Hilton Resort at playa del Carmen would be my first choice for my next vacation. Everybody was very kind and helpful. The room was confortable and clean and the amenities and shows were very enjoyable.

Stayed 3 nights in Sep 2024

10/10 Excellent

Jerome M, Plainfield

Travelled with partner

20 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It’s a Beautiful Resort just disappointed in the price of the cabanas and seating around the pool

Stayed 5 nights in Sep 2024

10/10 Excellent

Christina

18 Sept 2024

Stayed 4 nights in Sep 2024

10/10 Excellent

Rachel

Travelled with group

17 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean and beautiful. Staff extremely friendly. Only downside was there were times when not many dining options were available and pool/beach close at 10, none of us were ready to go to bed and there weren’t many options on the resort.

Stayed 3 nights in Sep 2024

10/10 Excellent

Baldemar

17 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Amazing staff! Bartenders, wait staff, housekeepers…. Beautiful hardworking people. Breathtaking view from main lobby. Amazing 16 de Septiembre Party. We are already looking forward to the next visit!!!

Stayed 6 nights in Sep 2024

10/10 Excellent

Danielle

Travelled with family

17 Sept 2024

Liked: Cleanliness

Everything was amazing! The food, the drinks, the entertainment- Roberto and his team were great!!! I will recommend 1000x over. Mexico owes me nothing!!

Stayed 5 nights in Sep 2024

6/10 Okay

RAmona

Travelled with partner

16 Sept 2024

Meeting people and having fun food was wack it was hot no ac 😒 everything closed early forced to go 5th ave and be charged overpriced for drinks and food

Stayed 5 nights in Sep 2024

10/10 Excellent

Ashley

16 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Sep 2024

2/10 Terrible

Martin

15 Sept 2024

Stayed 2 nights in Jun 2024

10/10 Excellent

Barbara

Travelled with partner

10 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Staff was amazing I arrived 8:00 AM, my room was not ready and I got a room upgrade off Shout out to the morning manager, The staff, non stop drinking. The salutation of the right hand in the heart with a smile I’m keeping that. The Maya people - taught me their language. I had an amazing time for my birthday. So much to do in so little time, I will definitely go back soon

Stayed 4 nights in Sep 2024

4/10 Poor

Viktoriya

Travelled with partner

9 Sept 2024

Liked: Amenities, property conditions & facilities

Disliked: Staff & service

Cheapest alcohol, food not much option. We stay in swim out beach front room 3139 ,no privacy At All.people keep passing our porch to visit their friends in our neighbors room.All of them end up soo drunk ,spilling alcohol inside the pool.In one room was around 10 people just have party.We paid almost 600 doll for the room and i felt i stayed in hostel. Inside room is clean and big,but privacy outside our porch its just traffic non stop!Very disappointed!

Stayed 1 night in Sep 2024

10/10 Excellent

RONNIE

Travelled with partner

9 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort was fantastic. All the staff were super friendly. The beach is rocky under the water. Be aware the they will try and sell you a time share when you first get here

Stayed 6 nights in Sep 2024

10/10 Excellent

Mirko

Travelled with family

9 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful facility and plenty of amenities. Great atmosphere, awesome pool parties (with foam), excellent variety of drinks and food included with the all-inclusive option. Some restaurants weren't open on certain days, so call to make sure. Always make dinner reservations a day ahead of time, especially on the weekend. Otherwise, you'll be eating at 10pm, if at all. Staff and shows were fabulous. Did not disappoint whatsoever. The spa was nice, great massages and also has a hot tub, cold plunge, sauna and steam room available. Overall a fantastic experience for me and my wife for our anniversary. Highly recommend and will probably come back here in the future.

Stayed 5 nights in Sep 2024

8/10 Good

javier

8 Sept 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Stayed 6 nights in Sep 2024

8/10 Good

Dulce

Travelled with partner

8 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My husband and I recently booked a 3-day stay at the Hilton Playa del Carmen. This hotel was attractive to us for several reasons: 1- City setting- we wanted to be able to safely do things outside of the hotel without having to spend money on excursions, 2- Adults only, 3- All inclusive 4- Only 45min-1hr from Cancun airport, which is a good compromise for those wanting something a bit more low key than Cancun and without the 2hr drive to Tulum. The PROPERTY is modern, the grounds are very well kept and the rooms are spacious and clean. The space overall is very esthetically pleasing. The SPA- is equally as clean, modern, organized and the staff is there to help every step of the way. I felt so pampered and taken care of. The main POOL is spacious enough for everyone. There’s also a “quiet” pool on the side of the hotel for those that seek less noise. The Bare Foot cafe is conveniently located by the pool for those wanting to grab a light bite without leaving the pool area. The only con is that there’s only one towel station for the whole hotel. RESTAURANTS and buffet are average. The beach at the hotel is rocky but a few feet away the public beach is sandy and very pretty. Margaritas and other cocktails could be better (watered-down). The check-in process was long. That made many guests very unhappy. Definitely needs improvement. Last but not least, the STAFF, these are the people that make the stay at this hotel so much more pleasant and unforgettable. They deserve every tip

Stayed 3 nights in Aug 2024

10/10 Excellent

Lance

Travelled with family, Travelled with group

8 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel was great and the rooms are good size. All the staff was very accommodating and friendly. There was always something going on at the pool. Great selection of good food.

Stayed 7 nights in Aug 2024

10/10 Excellent

Danette

6 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2024

8/10 Good

Steven

Travelled with partner

6 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great All-Inclusive resort in the heart of playa-del-carmen. The staff was amazing, friendly, went out of their way to make sure every need was met. Rooms are awesome, but property is somewhat dated and needs a refresh. You have to pay to get a good spot at the pool which is a drawback. Food was excellent and choices were good. Overall, great value for the cost.

Stayed 4 nights in Sep 2024

10/10 Excellent

Adriana, Fillmore

Travelled with partner

5 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The grounds on this property were simply beautiful. All staff were very attentive and everyone had great customer service. The whole property was clean and felt very safe. Walking distance to lil shops. The restaurants on grounds were all delicious and their spa was great. Overall such a great experience.

Stayed 2 nights in Sep 2024

10/10 Excellent

Ardita, Naperville

Travelled with family

5 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was amazing impeccable service

Stayed 4 nights in Aug 2024

10/10 Excellent

Alicia Kateland

Travelled with group

4 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Hilton Playa del Carmen is a beautiful property with great staff that are very accommodating. The pool area was fabulous with the beach/ocean nearby. The food was great at each of the restaurants. The buffet restaurant (spice) was good, but some items were subpar. The beach is not as big as it looks in the pictures and the ocean is very rocky. Overall, the resort was amazing and I would stay there again!

Stayed 4 nights in Aug 2024