Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

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Dates

December 2024

January 2025

3 outdoor pools, pool cabanas (surcharge), pool umbrellas

Junior Suite, 1 King Bed (Swim-Up) | View from room

5 bars/lounges, 3 poolside bars, swim-up bar

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

All-inclusive

Pool

Hot tub

Room service

Spa

Explore the area

Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780

Quinta Avenida
2 min walk
Quinta Alegría Shopping Mall
3 min walk
Mamitas Beach
3 min walk
Playa Del Carmen, Quintana Roo (PCM)
8 min drive

Room options

Premium bedding, down duvets, pillow-top beds, free minibar

Presidential Suite, 1 King Bed

182 sq m
Ocean view
Sleeps 2
1 King Bed

Suite, 1 Bedroom

124 sq m
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed (Swim-Up)

61 sq m
Ocean view
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Garden View

61 sq m
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed (Walk-Out)

61 sq m
Ocean view
Sleeps 2
1 King Bed

Suite, 1 Bedroom

124 sq m
Ocean view
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed (Swim-Up)

61 sq m
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Ocean View

61 sq m
Ocean view
Sleeps 2
1 King Bed

55-inch LED TV with satellite channels, TV

Junior Suite, 1 King Bed, Pool View

61 sq m
Sleeps 2
1 King Bed

Junior Suite, 2 Queen Beds (Swim-Up)

61 sq m
Sleeps 4
2 Queen Beds

Junior Suite, 2 Queen Beds, Garden View

61 sq m
Sleeps 4
2 Queen Beds

Junior Suite, 2 Queen Beds

61 sq m
Sleeps 4
2 Queen Beds

Junior Suite, 1 King Bed

61 sq m
Ocean view
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed

61 sq m
Sleeps 2
1 King Bed

Junior Suite, 2 Queen Beds, Ocean View

61 sq m
Ocean view
Sleeps 4
2 Queen Beds

Junior Suite, 2 Queen Beds, Pool View

61 sq m
Sleeps 4
2 Queen Beds

Similar properties

Pool

All-inclusive

Spa

Free WiFi

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Adults-only beachfront property

Catch some rays at the beach or spend the day relaxing at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offers 524 air-conditioned accommodations with indoor private spa tubs and free minibar items. Rooms open to balconies or patios. Accommodations have separate sitting areas and are furnished with single sofa beds. Pillowtop beds feature down comforters and premium bedding. 55-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads and hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Innan has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Our customers tell us they can't get enough of the pool at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort. During your stay, you're just a quick walk from Playa del Carmen Main Beach. Enjoy features like free WiFi in public areas and free valet parking, plus 3 outdoor pools.

Free WiFi
Free valet parking and self parking
Enjoy Fusion cuisine with a beachfront location at Pelicanos, one of the property's 7 restaurants and 5 bars/lounges
Take a swim in the 3 outdoor pools or soak in the spa tub
Indulge with hydrotherapy, massages, or reflexology at Innan
Services include a lifeguard on site, dry cleaning/laundry, and a concierge
Onsite recreation includes an outdoor tennis court, a gym, and a steam room
Guests have great things to say about the helpful staff and the beach
Steps from Quinta Avenida and Playa del Carmen Main Beach

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like complimentary cabanas and sun loungers. At Hilton Playa del Carmen, an All-Inclusive Adult Only Resort you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 7 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 5 bars/lounges. A computer station is on site and WiFi is free in public spaces. This all-inclusive property also offers outdoor tennis courts, a spa tub, and a steam room. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4.5-star Playa del Carmen property.

Pelicanos - This beachfront restaurant specializes in Fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.

Asiana - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.

Rincón Mexicano - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.

Kalamata - Overlooking the pool, this theme restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open select days.

Spice - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Land activities

Fitness facilities

Tennis

Volleyball

Entertainment

Onsite entertainment and activities

Onsite live performances

Awards and affiliations

Eco-Certified Property

This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Free valet parking on site
Wheelchair-accessible parking and van parking available

Food and drink

7 restaurants and 1 coffee shop/cafe
3 poolside bars, 5 bars/lounges and 1 swim-up bar
24-hour room service

Restaurants on site

Pelicanos
Asiana
Rincón Mexicano
Kalamata
Spice

Things to do

3 outdoor pools
Fitness classes
Bike parking
Bike storage
Billiards/pool table
Concerts/live shows
Evening entertainment
Fitness centre
Full-service spa
Lifeguards on-site
Outdoor tennis court
Pilates classes
Sauna
Shopping
A hot tub
Steam room
Yoga classes

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Reception hall
Water dispenser

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Business services

24-hour business centre
Computer station
Conference space (6781 square feet)
Coworking spaces
A meeting room

Outdoors

Beach loungers
Beachfront location
Free beach cabanas
Garden
Lifeguards on site
Outdoor entertainment area
Outdoor furniture
Pool cabanas (surcharge)
Pool sunloungers
Pool umbrellas
Terrace

Spa

10 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - prenatal
Massage - sports
Massage - Swedish
Massage - Thai
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Hot tub
Steam room
Turkish bath/hammam

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Braille signage
Lift
Grab bar in shower
Grab bar near toilet
Step-free path to entrance
Valet for wheelchair-equipped vehicle
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking

At least 80% of lighting from LEDs
Beach towels
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas (fines apply)
Games
Local culture and ecosystem education
Locally owned and organised tours and activities
TV in lobby
Vegan dining options
Vegetarian dining options
Water dispenser

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Ceiling fan
Down duvet
Free rollaway beds
Pillow-top mattress
Premium bedding
Single sofa bed

Bathroom

Bath or shower
Designer toiletries
Hairdryer
Hydromassage showerhead
Private bathroom
Towels

Entertainment

55-inch LED TV
Satellite channels

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Bulk dispenser for toiletries
Desk
Desk chair
Eco-friendly cleaning products provided
Energy-saving switches
Free local calls
Free newspapers
In-room massage
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
LED light bulbs
Phone
Private indoor hot tub
Recycling
Separate sitting area
Turndown service
Water-efficient showers only
Water-efficient toilets only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.

Free rollaway/extra beds!

Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Onsite parties or group events are strictly prohibited

This property uses a grey water recycling system and eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
This is an adults-only property and guests under 18 years old aren't allowed.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Playa Carmen

Playa Carmen All Inclusive

Playa Carmen Resort

Royal Playa Carmen

Royal Playa Carmen All Inclusive Spa & Resort

Royal Playa Carmen Spa

Royal Playa Carmen All Inclusive Spa Resort

Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen

Hilton Playa Carmen Adults-Only All-Inclusive

Hilton Carmen AdultsOnly Incl

Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen

The Royal Playa del Carmen All Inclusive Spa Resort

Hilton Playa Carmen All-Inclusive Adult Resort

Hilton Playa Carmen All-Inclusive Adult Playa del Carmen

Hilton Playa Carmen All-Inclusive Adult

Hilton Playa Del Carmen An Adults Only All Inclusive

The Royal Del Carmen Inclusive

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort Reviews

8.8

Excellent

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

8/10 Good

Heather Michele

Travelled with partner

22 Aug 2024

Liked: Cleanliness, staff & service, amenities

The staff was so friendly! The food was good, and the view was beautiful. But honestly the property ambiance was largely ruined with yellow caution cones every few feet. I’m not sure why this was, but it was definitely overkill and seemed very unnecessary at an adults only resort.

Stayed 4 nights in Jun 2024

10/10 Excellent

Ruddy

Travelled with family

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Muy buena atención de los camareros especiales Jose martinez,Lenin Escobedo,Javier pool,Antonio cohuo,Lucas Tamayo y el capitan del restaurante Jose Garcia que por años me ha brindado las mejores atenciones….

Stayed 3 nights in Aug 2024

10/10 Excellent

Carmen

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Aug 2024

6/10 Okay

Najuana

Travelled with family

17 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I am very disappointed with Speedy Shuttle. I was not able to reach a person for my travel to the airport. They were paid upfront and did not provide the full service. Although they are a third party their service is a reflection of the business conducted with the resort hotel..

Stayed 3 nights in Aug 2024

10/10 Excellent

Samantha

17 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Aug 2024

10/10 Excellent

Kevin J

Travelled with partner

17 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Hotel was excellent and the staff was super friendly. Food was excellent with many options! Lots of great events. Definitely coming back!!

Stayed 5 nights in Aug 2024

10/10 Excellent

Abby Jo

Travelled with family, Travelled with group

14 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best massage!

Stayed 4 nights in Aug 2024

10/10 Excellent

Lois

Travelled with partner

13 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a wonderful time at this resort! The staff is very friendly and it is safe to walk around the downtown area.

Stayed 5 nights in Aug 2024

10/10 Excellent

Juan

Travelled with partner

13 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Awesome hotel!!

Stayed 3 nights in Aug 2024

6/10 Okay

Elizabeth

Travelled with group

13 Aug 2024

Liked: Cleanliness, property conditions & facilities

The desk worker would not give me the correct room assignment.

Stayed 3 nights in Aug 2024

10/10 Excellent

Vladimir

11 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 9 nights in Aug 2024

8/10 Good

Connie

Travelled with partner

11 Aug 2024

Liked: Amenities

I loved the property! The staff was very kind and helpful. Just wish the bar stayed open later.

Stayed 4 nights in Aug 2024

6/10 Okay

Belkin

Travelled with group

11 Aug 2024

Liked: Cleanliness, property conditions & facilities

Property beautiful, pool closes at 10 pm. Food was amazing. Only one swim up bar and it’s located in the smaller pool not the big pool. They stop serving drinks at 6 pm which sucked! Cheap liquor, drinks taste like syrup for the most part. They want you to pay for cabanas if not you sit in the back, they’ll run you off if you sit on the cabanas. Barely no beach a lot of rocks, a lot of seaweed, they clean here and there. Foam party was super fun though. Entertainment was fun. There is a walking distance mall and further entertainment for those that like to go out at night. Made me wonder if that’s why they stopped serving drinks at 6 pm.a lot of pros and cons it’s all about what is important for you when you go on vacation. I did have fun but our group made it fun.

Stayed 3 nights in Aug 2024

8/10 Good

Craig

Travelled with partner

10 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

First the good-Excellent, attentive staff. Food was delicious! Pool was great! Beautiful property! The bad-High pressure sales tactics when you first arrive, beach a bit underwhelming, drinks felt watered down, upcharge to a good amount of things for an "all-inclusive" The Ugly-nothing!

Stayed 5 nights in Aug 2024

10/10 Excellent

Joseph

Travelled with partner

9 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything and everyone of the staff were incredible except for only one issue that beach was very rocky and it had some algae.

Stayed 5 nights in Aug 2024

10/10 Excellent

Mirtala

Travelled with family

9 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Had a relaxing and quiet stay, loved that everyone was extremely friendly.

Stayed 4 nights in Aug 2024

4/10 Poor

Reid

9 Aug 2024

Liked: Staff & service

Just didn’t meet exspectations

Stayed 5 nights in Aug 2024

10/10 Excellent

Jimmy, Abingdon

Travelled with partner

8 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This our second stay did not disappoint. Enjoyed the pool cabana and the foam party. Service was great. Can't wait to return.

Stayed 4 nights in Aug 2024

10/10 Excellent

KERAN

7 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Jul 2024

4/10 Poor

Xochitl, Chicago

Travelled with group

5 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property will push you to pay to sit in a cabana , add reservations for restaurants that is also another cost and upgraded drink is 10 dollars or more including shots. Didn’t feel all inclusive at all.

Stayed 2 nights in Jul 2024