HM Playa del Carmen

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VIP Access

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Dates

December 2024

January 2025

Junior Suite with terrace and city view | View from room

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Bar

Room service

Gym

Housekeeping

Explore the area

Avenida Constituyentes 180, Entre calles 15 Norte y 20 Norte, Playa del Carmen, QROO, 77720

Quinta Alegría Shopping Mall
6 min walk
Calle 12
6 min walk
Nuestra Senora del Carmen Catholic Church
8 min walk
Playa Del Carmen, Quintana Roo (PCM)
18 min walk

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Standard Double Room

28 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite

35 sq m
Sleeps 2
1 King Bed

Junior Suite with terrace and city view

35 sq m
City view
Sleeps 4
1 King Bed and 1 Double Bed

Double Room Single Use

28 sq m
Sleeps 1
1 Double Bed

Double room with balcony

24 sq m
Sleeps 2
2 Double Beds OR 1 King Bed

Double room with terrace and city view

28 sq m
City view
Sleeps 2
1 King Bed OR 2 Queen Beds

Similar properties

Pool

Hot tub

Parking included

Free WiFi

for 1 night

includes taxes & fees

8 Dec - 9 Dec

Pool

Breakfast included

Parking included

Free WiFi

for 1 night

includes taxes & fees

8 Dec - 9 Dec

About this property

Hotel with free valet parking, a short walk to Quinta Avenida

Along with an outdoor pool, this hotel has a restaurant and a fitness center. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.

HM Playa del Carmen offers 91 air-conditioned accommodations with safes and hair dryers. 50-cm plasma televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

HM Playa del Carmen's great location gets high marks from our customers. During your stay, you're just a quick walk from Quinta Avenida. Features include free WiFi in public areas and free valet parking, plus an outdoor pool.

Free WiFi
Free valet parking
Drinking and dining options include a restaurant, a poolside bar, and a bar/lounge
Buffet breakfast served daily for a fee
Take a swim in the outdoor pool
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym
Guests have great things to say about the helpful staff and the location
Within a 15-minute walk of Playa del Carmen Main Beach and Quinta Avenida
Airport shuttle service available for a fee

HM Playa del Carmen offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

A terrace, multilingual staff, and gift shops/newsstands are also featured at HM Playa del Carmen. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 4-star Playa del Carmen hotel.

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

HM Playa del Carmen has a restaurant on site.

Room service is available.

Languages

English, German, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free secured valet parking on site
Limited on-site parking
Return airport shuttle (surcharge)

Food and drink

Buffet breakfast available for a fee daily 7:00 AM–11:00 AM: MXN 300 for adults and MXN 150 for children
1 restaurant
1 poolside bar and 1 bar
Room service available

Things to do

Fitness centre
Outdoor pool

Family friendly

Free cots/infant beds
Laundry facilities
Outdoor pool
Fridge
Snack bar/deli
Soundproofed rooms

Conveniences

Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance

Outdoors

Garden
Pool sunloungers
Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Tile flooring in room
Upper floors accessible by stairs only

Designated smoking areas

Room amenities

Bedroom

Air conditioning
Bed sheets
Ceiling fan
Free cots/infant beds
Heating

Bathroom

Free toiletries
Hairdryer
Private bathroom
Shampoo
Shower
Towels

Entertainment

50-cm plasma TV
TV channels

Food and drink

Fridge

Desk chair
Laptop-friendly workspace
Phone
Safe
Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:00 AM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at HM Playa del Carmen

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 6 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Front desk staff will greet guests on arrival.

We should mention

Up to 2 children 6 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Pets and service animals are not allowed on site.

Property is also known as

HM Playa Carmen Hotel

HM Playa Carmen

HM Playa del Carmen Hotel

HM Playa del Carmen Playa del Carmen

HM Playa del Carmen Hotel Playa del Carmen

HM Playa del Carmen Reviews

9.0

Wonderful

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Monica

Travelled with partner

25 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Clean , quiet, close to 5a Ave. Close to bus station. Family friendly!

Stayed 2 nights in Aug 2024

10/10 Excellent

Elizabeth

Travelled with group

14 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful garden courtyard with pool and bar. Clean and spacious rooms that were quiet. The staff were very nice and accommodating. Price was reasonable and I would choose to stay here again when in Playa del Carmen.

Stayed 2 nights in Aug 2024

10/10 Excellent

Sanat

4 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Jul 2024

2/10 Terrible

Oksana

31 Jul 2024

Stayed 2 nights in Jul 2024

8/10 Good

Elinor, North Las Vegas

Travelled with partner

25 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent breakfast included! Nice offerings. Attentive staff! Short walk to shopping mall 5th Avenand the beach.ue

Stayed 5 nights in Jul 2024

10/10 Excellent

Ijeoma

Travelled with family

19 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jul 2024

10/10 Excellent

Carlos

11 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen hotel las facilidades como piscina gym todo bien limpio los cuartos la comida buffet de desayuno todo excelente

Stayed 7 nights in Jul 2024

8/10 Good

Marlon

4 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jun 2024

10/10 Excellent

Alejandra

Travelled with family, Travelled with family and small children

25 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

El lugar es centrico. El personal es muy amable. Cerca de la quinta. Cerca de los parques de xcaret.

Stayed 7 nights in Jun 2024

10/10 Excellent

Dayyoung

Travelled with family

21 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jun 2024

10/10 Excellent

Jovanni

Travelled with partner

6 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice and simple hotel, really recommend room with balcony facing front of the hotel

Stayed 4 nights in May 2024

10/10 Excellent

William

Travelled with partner, Travelled with group

29 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The pool and bar are great. Parking is fantastic large lots of room for any vehicle. The bolted is very conveniently located in the Downtown of Playa del Carmen. I’d return here it was great.

Stayed 1 night in May 2024

10/10 Excellent

Gabriela

Travelled with partner

28 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Would definitely stay here again. Beautiful ambiance, great food, drinks and nice pool

Stayed 5 nights in May 2024

10/10 Excellent

Areli

Travelled with family

28 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

The stay super exceeded my expectations. The hotel was beautiful and felt very intimate while also was very clean. The staff was all amzing and very pleasant. I loved the location was perfect being that it was approximately a 3 minute walk to 5th street. There was never any loud noise which was perfect for a great night sleep. I will definitely be coming back😊

Stayed 6 nights in May 2024

8/10 Good

Sergio

27 May 2024

Stayed 4 nights in May 2024

10/10 Excellent

Mildred

21 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in May 2024

10/10 Excellent

Chris

Travelled with family

13 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in May 2024

8/10 Good

Angela

Travelled with partner

30 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Overall the hotel was a great option due to the price of the room and location. Bed was comfortable, decent size TV, rainfall shower and lounging area. The hotel felt safe and the pool was a great place to hang out and relax. Only a few spots see the sun though so get there early if you want to reserve a sunny chair. Things we didn't like were the price of the food and drinks were way too high. Two drinks cost $26 USD! That's too much and seems they are trying to make their money in price of drinks to compensate the cheap price of room. Breakfast buffet wasn't very good either. Poor quality hot food. Best part was the fresh juice and egg made to order. Everything else can go on the garbage. Elevator seemed to be out of service multiple times and the AC stopped working in our room. I will say the staff was quick to fix it though!

Stayed 4 nights in Apr 2024

10/10 Excellent

Thomas

Travelled with partner

30 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great facilities and services, especially towel service, parking and breakfast

Stayed 2 nights in Apr 2024

8/10 Good

Maria Cristina Hernandez, New York

Travelled with group

19 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My favorite things were the breakfast & the pool. The staff was very helpful & nice.

Stayed 5 nights in Apr 2024

6/10 Okay

moises

Travelled with family and small children

14 Apr 2024

Front desk person wasn't helpful at all

Stayed 4 nights in Apr 2024

10/10 Excellent

RAMON

Travelled with family

1 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff very helpful and attentive

Stayed 7 nights in Mar 2024

10/10 Excellent

Fred

31 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent location. Nice pool

Stayed 3 nights in Mar 2024

10/10 Excellent

Bryony

Travelled with family

29 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect stay

We had an excellent stay here ! The rooms were large and cleaned excellently every day, the staff were all really friendly and the breakfast was plentiful and tasty with fresh eggs served to taste which were great! It was a great base for us. 5 minute walk to 5th Ave and plenty out so that it was so quiet on a night time! The waiting staff work really hard here! Fabian who we saw every morning always went out of his way to speak to our children and we were always checked on to see if we needed anything. The bar staff also work really hard and always smile and say hello! It really was a perfect 2 week stay! Thank you to everyone!

Stayed 14 nights in Mar 2024