BlueBay Grand Esmeralda All Inclusive

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Popular amenities

Breakfast included

All-inclusive

Bar

Hot tub

Room service

Explore the area

Carretera Federal Chetumal, Puerto Juarez Km. 300, Playa del Carmen, QROO, 77710

El Camaleón Mayakoba Golf Course
7 min drive
Gran Coyote Golf
9 min drive
Maroma Beach
12 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)
42 min drive

Room options

Suite, 1 King Bed, Jetted Tub (Emerald)

64 sq m
Sleeps 4
1 King Bed

Suite, Pool Access, Garden View (Emerald)

65 sq m
Sleeps 4
1 King Bed

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Partial Ocean View

35.0 sq m
Partial ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Deluxe Room, Ocean View

35 sq m
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Deluxe Room, Garden View

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Similar properties

Pool

Hot tub

All-inclusive

Spa

for 1 night

includes taxes & fees

5 Dec - 6 Dec

Pool

All-inclusive

Spa

Parking included

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Stylish property on the shore with 3 outdoor swimming pools

At BlueBay Grand Esmeralda All Inclusive, spend the day on the beach where you can enjoy sailing. Then return for a meal at one of the property's 5 restaurants.

BlueBay Grand Esmeralda All Inclusive offers 979 accommodations with free minibar items and safes. Rooms open to balconies or patios. LCD televisions come with cable channels.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Our customers tell us they can't get enough of the helpful staff at BlueBay Grand Esmeralda All Inclusive. During your stay, you'll be close to El Camaleón Mayakoba Golf Course. You'll find features like free breakfast, free WiFi in public areas, and free self parking.

Free buffet breakfast served daily
Free WiFi
Free self parking
The 5 restaurants, poolside bar, and 4 bars/lounges offer choices for drinking and dining
Take a swim in the 3 outdoor pools or soak in the spa tub
Indulge with body wraps, body scrubs, or deep-tissue massages at BlueBay SPA
Services include a free kid's club, dry cleaning/laundry, and a concierge
Onsite recreation includes 2 outdoor tennis courts, a gym, and a sauna
Guests have great things to say about the helpful staff and the clean accommodations
7 minutes by car from El Camaleón Mayakoba Golf Course and 9 minutes from Gran Coyote Golf

Some rates at BlueBay Grand Esmeralda All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

BlueBay Grand Esmeralda All Inclusive offers its guests 3 outdoor swimming pools, outdoor tennis courts, a spa tub, and a sauna. There are 5 restaurants on site, as well as a snack bar/deli and a grocery/convenience store. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

There are 3 meeting rooms available. A children's pool, a fitness center, and spa services are also featured at the family-friendly BlueBay Grand Esmeralda All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

BlueBay Grand Esmeralda All Inclusive has 5 restaurants serving breakfast only.

Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at BlueBay Grand Esmeralda All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service (limited menu)

In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Sailing

Snorkeling

Windsurfing

Land activities

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Aerobics

Water fitness

Entertainment

Onsite entertainment and activities

Onsite live performances

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free uncovered self-parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM–11:00 AM
5 restaurants
4 bars/lounges and 1 poolside bar
Room service available

Things to do

3 outdoor pools
2 outdoor tennis courts
Fitness classes
Billiards/pool table
Canoeing
Children's pool
Fitness centre
Kayaking
Motorised watercraft
Sailing
Sauna
Shopping
Spa services
A hot tub
Tennis
Volleyball
Windsurfing
Yoga classes

Family friendly

3 outdoor pools
Children's pool
Free children's club
Free supervised childcare
Corner/local shop
Laundry facilities
Snack bar/deli

Conveniences

ATM/banking services
Banquet hall
Lift
Front-desk safe
Corner/local shop

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Business services

Conference centre
Meeting rooms - 3

Outdoors

Beach loungers
Beachfront location
Garden
Terrace

Spa

Aromatherapy
Body scrubs
Body treatments
Body wraps
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - sports
Reflexology

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible (may have limits)

Beach towels
Designated smoking areas

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Ceiling fan

Bathroom

Dressing gowns
Free toiletries
Hairdryer
Private bathroom
Shower
Towels

Entertainment

TV channels
LCD TV

Food and drink

Free bottled water
Free minibar

Iron/ironing board
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at BlueBay Grand Esmeralda All Inclusive

Children and extra beds

Children are welcome.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Bay Blue Grand Esmeralda

Blue Bay All Inclusive

Blue Bay Esmeralda Grand

Blue Bay Grand Esmeralda All Inclusive Playa del Carmen

Blue Bay Grand Esmeralda Playa del Carmen

Blue Grand

Blue Grand Bay Esmeralda

Esmeralda Blue Bay

Grand Blue Bay Esmeralda

Grand Esmeralda Blue Bay

Blue Bay Grand Esmeralda All Inclusive All-inclusive property

Blue Bay Grand Esmeralda All Inclusive

BlueBay Grand Esmeralda All Inclusive Playa del Carmen

BlueBay Grand Esmeralda All Inclusive All-inclusive property

BlueBay Grand Esmeralda All Inclusive Reviews

6.4

7.0/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

10/10 Excellent

Frederick

Travelled with partner

22 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I enjoyed my stay and felt welcomed.

Stayed 4 nights in Aug 2024

10/10 Excellent

Jaime

Travelled with partner

21 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a great stay at Blue Bay. The staff were amazing and the property was well maintained. We read a lot of bad reviews but took the gamble and it paid off. If you’re looking for a good affordable, family friendly options that has two pools, plenty of food options, swim-able beach and great helpful staff this is could be the place. We also loved all the different animals we saw in the beautifully maintained grounds and the cenote lagoon just down the beach

Stayed 11 nights in Aug 2024

2/10 Terrible

Stephan

Travelled with family, Travelled with family and small children

19 Aug 2024

Disliked: Property conditions & facilities

Worst experience ever. Wished we stayed home instead of going on that vacation

Stayed 5 nights in Aug 2024

2/10 Terrible

Amy, Vinemont

Travelled with partner

18 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

We had to change rooms 3 times. Once for broken doors etc. and secondly BED BUGS our room was fumigated and they expected us to sleep in that room for the remainder of our stay. Don’t waste your time or money on this resort!!! Not a 5 star more like 1/2 a star! Nasty all together. Food was awful!! Don’t let the photos on the website fool you! FALSE ADVERTISING AT ITS BEST!!!!!

Stayed 10 nights in Aug 2024

6/10 Okay

Evangelina

17 Aug 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

Stayed 7 nights in Aug 2024

10/10 Excellent

Gopal

Travelled with family and small children

17 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great buffet. Different buffets each day was awesome. Did not miss home food. Beach was not great with lot of seaweeds. But you walk right to go in front of ocean maya royale and the beach there is great. Just 0 min walk. I would definitely come back.

Stayed 7 nights in Aug 2024

6/10 Okay

Maria

Travelled with family, Travelled with group

17 Aug 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities

No air conditioner lobby,show area,&restaurant by the beach. No snacks by big pool. Transportation limitada

Stayed 7 nights in Aug 2024

2/10 Terrible

Ramiro

17 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Jul 2024

4/10 Poor

Nina

Travelled with family

16 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Cockroaches, dilapidated facilities, awful food. Enjoyed time with my family but will never visit this resort again…

Stayed 5 nights in Aug 2024

6/10 Okay

Margarita Quintela

Travelled with family

14 Aug 2024

Liked: Cleanliness, staff & service

I would of liked having other restaurants to choose from where reservations weren't needed.

Stayed 5 nights in Aug 2024

4/10 Poor

JESSENIA, EPHRATA

Travelled with family and small children

12 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pool closes very early. Service was great. Rooms are not in their best conditions. Avoid their “talk” about buying a vip membership. 2 hours to charge 14k. All the resorts are the same.

Stayed 3 nights in Aug 2024

6/10 Okay

Sarah Anne

Travelled with partner

12 Aug 2024

Liked: Staff & service, amenities

Disliked: Property conditions & facilities

Decent for a quick 5 day getaway.

Stayed 5 nights in Aug 2024

4/10 Poor

KISHA

12 Aug 2024

Stayed 6 nights in Jul 2024

6/10 Okay

Nengpeng

11 Aug 2024

Liked: Staff & service

No signs for building numbers and very confusing

Stayed 2 nights in Aug 2024

8/10 Good

Abigail

Travelled with family and small children

9 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

There are common areas that desperately need maintenance, as well as within the rooms (air con wasn’t working when we arrived and were told it was across the entire building, and took few hours to get working). WiFi dropped constantly and lifts were on and off too. Staff were amazing, which is what made the stay better.

Stayed 4 nights in Jul 2024

8/10 Good

Karoline

Travelled with family

8 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Service

Stayed 6 nights in Aug 2024

2/10 Terrible

Jose David Martinez, Bristow

Travelled with family, Travelled with family and small children, Travelled with group

7 Aug 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Could you believe the only thing I liked here was the wild life only. The beach was so dirty, when we wanted to talk to management or any higher up’s there was nobody in charge. they only send you to the Concierge (which they do for any problem you have). We were a couple and we asked for king size bed that they never gave us even after we asked 3 different times and got moved to different rooms that were worst than the last. The WiFi was atrocious and some employees there need to be humbled because they have terrible egos. I wouldn’t recommend this place at all to anyone.

Stayed 8 nights in Jul 2024

6/10 Okay

Serita

7 Aug 2024

Liked: Cleanliness, staff & service

Stayed 6 nights in Aug 2024

4/10 Poor

Humberto

7 Aug 2024

Disliked: Cleanliness

Stayed 5 nights in Aug 2024

2/10 Terrible

Marcel

Travelled with family

6 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The way they train the staff to just say no to everything asked is frustrating. There was no space for dining, even when making reservations the food was not good nor was the service timely. Waited over an hour and never brought our drinks. Made sure to keep us there long enough for the buffet to be closed when we got out. Pools were dirty. Rooms stunk like some kind of sewer smell coming up from the pipes in the bathroom. Everything was outdated and in need of attention. Beach was not clean. I’m grateful for excursion that got us out of the resort bc it was definitely a 1 star experience from the moment we got there. The golf carts will pass you by and wave even when you are flagging them down for a ride. I’m very disappointed in this location and this was my 3rd time to Cancun. Will be sure to avoid this place in the future!

Stayed 5 nights in Aug 2024

10/10 Excellent

Lisneiry, Haverstraw

5 Aug 2024

Liked: Cleanliness, staff & service

Stayed 4 nights in Jul 2024

8/10 Good

Jamie

Travelled with partner

4 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great property, clean and lots of food options.

Stayed 4 nights in Apr 2024

6/10 Okay

Joanna

Travelled with family, Travelled with partner

4 Aug 2024

Liked: Amenities

pros: - complimentary drink upon arrival - restaurant open from 11pm-1am - bar and dance floor open until about 1, but told it could run later - lots of greenery, very beautiful cons: - food lacks flavor - rooms don’t look anything like the pictures - one of the elevators isn’t working - another elevator doesn’t open on the second floor, so an employee has to go up and open it for you - you most likely have to make dinner reservations a day prior - if you’re not able to get a cart from your room to a restaurant, it’s about a 5-7 minute walk to any of them.

Stayed 4 nights in Jul 2024

4/10 Poor

Maria Theresa

Travelled with family and small children

1 Aug 2024

the bubble party was ok, but one of the lady staff wearing the purple rushguard and yellow bikin appeared to be drunk and was seen kissing a client in the pool.

Stayed 7 nights in Jul 2024

2/10 Terrible

Patrick

Travelled with group

31 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This was a disaster of a stay. There is NO A/C in the rooms. The food is a mess and the management is horrible and rude. We ended up getting a full refund from Expedia for the first time in all our years of travel. DO NOT STAY HERE.

Stayed 4 nights in Jul 2024