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Suite, 1 King Bed, Jetted Tub (Emerald)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, Partial Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, Pool Access, Garden View (Emerald)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Room, Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at BlueBay Grand Esmeralda All Inclusive. During your stay, you'll be close to El Camaleón Mayakoba Golf Course. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.

  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • The 5 restaurants, poolside bar and 4 bars/lounges offer choices for drinking and dining
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Indulge with body wraps, body scrubs or deep-tissue massages at BlueBay SPA
  • Services include a free children's club, dry cleaning/laundry and a concierge
  • On-site recreation includes 2 outdoor tennis courts, a gym and a sauna
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • 7 minutes by car from El Camaleón Mayakoba Golf Course and 9 minutes from Gran Coyote Golf

About the BlueBay Grand Esmeralda All Inclusive

Location Carretera Federal Chetumal, Playa del Carmen, QROO 77710

All-inclusive Details

All-inclusive room rates at BlueBay Grand Esmeralda All Inclusive are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • All buffet and à la carte meals, snacks and beverages included
  • 24-hour room service (limited menu)
  • In-room minibar (all beverages included)

Activities and facilities/equipment
All non-motorised water sports are included.

Water activities

  • Kayaking
  • Sailing
  • Snorkelling
  • Windsurfing

Land activities
  • Fitness facilities
  • Tennis
  • Volleyball

Lessons/classes/games
  • Aerobics
  • Water fitness

Entertainment

  • On-site entertainment and activities
  • On-site live performances

Not included

  • Golf green fees
  • Use of golf cart
  • Use of golf equipment
  • Motorised water sports
  • Scuba-diving certification
  • Snorkelling excursions
  • Surcharge for premium food items
  • Surcharge for room service
  • Childcare
  • Spa/beauty facilities and services
  • Off-site tours

  • Kayaking included
  • Sailing included
  • Windsurfing included
  • 24-hour room service
  • Buffet-style meals included
  • A la carte dining included
  • Fitness facilities included
  • Tennis included
  • Water fitness classes/lessons included
  • Volleyball included
  • Childcare not included
  • Snorkelling excursions not included
  • Scuba diving certification not included
  • Limited meals offered through room service
  • Motorised water sports not included
  • All available drinks included
  • Golf green fees not included
  • Use of golf equipment not included
  • Use of golf cart not included
  • Spa/beauty facilities and services not included
  • Surcharge for room service
  • Offsite tours not included
  • Aerobics classes/lessons included
  • Onsite entertainment and activities included
  • Service charge included
  • Additional service charge accepted
  • Minibar drinks - restrictions apply
  • All meals included
  • Surcharge for premium food items
  • Minibar (all drinks included)
  • All non-motorized water sports included
  • Onsite live performances included
  • Snorkelling included

Property Features

Some rates at BlueBay Grand Esmeralda All Inclusive are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities. BlueBay Grand Esmeralda All Inclusive offers its guests 3 outdoor swimming pools, outdoor tennis courts, Access to hot tub, and a sauna. There are 5 restaurants on site, as well as a nearby snack bar/deli and a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces. There are 3 meeting rooms available. A children's pool, a fitness centre, and spa services are also featured at the family-friendly BlueBay Grand Esmeralda All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

  • 979 guestrooms or units
  • 4 levels
  • 8 buildings
  • 5 dining venues
  • 4 bars or lounges
  • Conference rooms
  • Built in 2006
  • Buffet breakfast (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Beach lounge chairs
  • Towels for the beach
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Corner/local shop
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Wireless internet access , Internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

BlueBay Grand Esmeralda All Inclusive offers 979 accommodations with free minibar items and a safe. Rooms open to balconies or patios. LCD televisions come with cable channels. Bathrooms include a shower, dressing gowns, complimentary toiletries and hairdryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and an iron/ironing board. Housekeeping is provided on a daily basis.

  • Private balcony or patio
  • Stocked minibar (free)
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Shower
  • Housekeeping (daily)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Toiletries (free)
  • Iron and ironing board
  • Blackout curtains
  • Climate control
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served a free buffet breakfast daily from 7:00 AM to 11:00 AM.

BlueBay Grand Esmeralda All Inclusive has 5 restaurants serving breakfast only.

Room service (during limited hours) is available.

Nearby Activities

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, Access to hot tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Water skiing nearby
  • Golfing nearby
  • Snorkelling nearby
  • Parasailing nearby
  • Surfing/bodyboarding nearby
  • Volleyball on site
  • Kayaking on site
  • Windsurfing nearby
  • Windsurfing on site
  • Yoga classes/instruction on site
  • Bicycle rentals nearby
  • Rowing or canoeing on site
  • Boat tours nearby
  • Fitness classes on site
  • Sailing on site
  • Hiking/biking trails nearby
  • Personal motorised watercraft on site
  • Scuba diving nearby

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, sports massages and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

  • Hot stone massage
  • Deep tissue massage
  • Reflexology
  • Sports massage
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at BlueBay Grand Esmeralda All Inclusive

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a smoke detector in all accommodation.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service has been amended for enhanced safety
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines National Guidelines for reopening Tourism (Mexico)
  • No cots (infant beds) available
  • Onsite COVID-19 testing (PCR) is available
  • Onsite COVID-19 testing (Antigen) is available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Service animals not allowed
  • Reservations are required for on-site COVID-19 testing
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Bay Blue Grand Esmeralda
  • Blue Bay All Inclusive
  • Blue Bay Esmeralda Grand
  • Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
  • Blue Bay Grand Esmeralda Playa del Carmen
  • Blue Grand
  • Blue Grand Bay Esmeralda
  • Esmeralda Blue Bay
  • Grand Blue Bay Esmeralda
  • Grand Esmeralda Blue Bay
  • Blue Bay Grand Esmeralda All Inclusive All-inclusive property
  • Blue Bay Grand Esmeralda All Inclusive
  • BlueBay Grand Esmeralda All Inclusive Playa del Carmen
  • BlueBay Grand Esmeralda All Inclusive All-inclusive property

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
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