2/10 Terrible
tahsin
Travelled with family, Travelled with family and small children
9 Dec 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed and Frustrated – A Stay to Forget...
I recently stayed at the Blue Bay Grand Esmeralda, and my experience was far from what I expected, especially considering the significant amount of money I spent.
Towel Policy Concerns
One of the most frustrating issues was their pool towel policy. Guests are charged $30 for a lost towel, and this policy feels more like a money-making scheme than a genuine security measure. Despite being cautious, I was treated with zero empathy by the concierge staff, particularly Edgar. This practice felt exploitative, and I suspect the staff may be complicit in "losing" towels to enforce charges.
Deteriorating Facilities
The property is in desperate need of attention. Buildings are run-down, elevators don’t work, and some areas have an unbearable stench reminiscent of a septic tank.
Restaurant Management Issues
A particularly unpleasant incident occurred at the Mexican restaurant, where the manager, Enrique, enforced a baffling and inconsistent dress code. Guests wearing t-shirts, shorts, and strapped sandals were allowed, but I was turned away for single-strap sandals. This not only ruined our evening but felt inconsistently applied, as others with similar attire were allowed entry.
Final Thoughts
Overall, my stay at Blue Bay Grand Esmeralda was disappointing. Its poor policies, declining facilities, and lack of guest care make it impossible for me to recommend. I hope the hotel addresses these issues.
tahsin
Stayed 5 nights in Nov 2024
