BlueBay Grand Esmeralda All Inclusive

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Dates

February 2025

March 2025

3 outdoor pools, pool umbrellas, pool loungers

Overview
Rooms
Location
Policies

Popular amenities

Hot tub

All-inclusive

Room service

Pool

Housekeeping

Explore the area

Carretera Federal Chetumal, Puerto Juarez Km. 300, Playa del Carmen, QROO, 77710

El Camaleón Mayakoba Golf Course
‪7 min drive‬
Gran Coyote Golf
‪9 min drive‬
Maroma Beach
‪12 min drive‬
Cancun, Quintana Roo (CUN-Cancun Intl.)
‪42 min drive‬

Room options

Suite, 1 King Bed, Jetted Tub (Emerald)

64 sq m
Sleeps 4
1 King Bed

Suite, Pool Access, Garden View (Emerald)

65 sq m
Sleeps 4
1 King Bed

Deluxe Room, Partial Ocean View

35.0 sq m
Partial ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Free minibar, in-room safe, blackout curtains, iron/ironing board

Deluxe Room, Ocean View

35 sq m
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Deluxe Room, Garden View

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Similar properties

Pool

Hot tub

All-inclusive

Spa

for 1 room

includes taxes & fees

15 Feb - 16 Feb

About this property

Family fun on the beach, with 3 outdoor pools, near El Camaleón Mayakoba Golf Course

At BlueBay Grand Esmeralda All Inclusive, spend the day on the beach where you can enjoy sailing. Then return for a meal at one of the property's 5 restaurants.

BlueBay Grand Esmeralda All Inclusive offers 979 accommodations with free minibar items and safes. Rooms open to balconies or patios. LCD televisions come with cable channels.

Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a spa tub, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy and reflexology.

Our customers tell us they can't get enough of the helpful staff at BlueBay Grand Esmeralda All Inclusive. During your stay, you'll be close to El Camaleón Mayakoba Golf Course. Features include free WiFi in public areas and free self parking, plus 3 outdoor pools.

Free WiFi
Free self parking
Options for a bite to eat or a refreshing drink include 5 restaurants, a coffee shop, a poolside bar, and 4 bars/lounges
Take a swim in the 3 outdoor pools or soak in the spa tub
Indulge with reflexology, facials, or massages at BlueBay SPA
Services include babysitting, a free kid's club, and dry cleaning/laundry
Onsite recreation includes 2 outdoor tennis courts, a gym, and rowing/canoeing
Guests have great things to say about the clean accommodations and the helpful staff
7 minutes by car from El Camaleón Mayakoba Golf Course and 9 minutes from Gran Coyote Golf

Some rates at BlueBay Grand Esmeralda All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

BlueBay Grand Esmeralda All Inclusive offers its guests 3 outdoor swimming pools, outdoor tennis courts, a spa tub, and a fitness center. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. WiFi is free in public spaces.

There are 3 meeting rooms available. A children's pool, spa services, and a terrace are also featured at the family-friendly BlueBay Grand Esmeralda All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

BlueBay Grand Esmeralda All Inclusive has 5 restaurants serving breakfast only.

Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at BlueBay Grand Esmeralda All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service (limited menu)

In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking

Snorkeling

Windsurfing

Land activities

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Aerobics

Dancing

Water fitness

Entertainment

Onsite entertainment and activities

Onsite live performances

Theme parties

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free uncovered self-parking on site

Food and drink

5 restaurants and 1 coffee shop/cafe
4 bars/lounges and 1 poolside bar
Room service available

Things to do

3 outdoor pools
2 outdoor tennis courts
Fitness classes
Billiards/pool table
Canoeing
Children's pool
Fitness centre
Kayaking
Motorised watercraft
Sailing
Shopping
Spa services
A hot tub
Tennis
Volleyball
Windsurfing
Yoga classes

Family friendly

3 outdoor pools
Babysitting (surcharge)
Children's pool
Free children's club
Corner/local shop
Laundry facilities
Snack bar/deli

Conveniences

ATM/banking services
Banquet hall
Lift
Front-desk safe
Corner/local shop

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Business services

Conference centre
Meeting rooms - 3

Outdoors

Beach loungers
Beachfront location
Garden
Pool sunloungers
Pool umbrellas
Terrace

Spa

Aromatherapy
Body scrubs
Body treatments
Body wraps
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - sports
Reflexology

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible (may have limits)

Beach towels
Designated smoking areas

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Ceiling fan

Bathroom

Bathrobes
Free toiletries
Hairdryer
Private bathroom
Shower
Towels

Entertainment

TV channels
LCD TV

Food and drink

Free bottled water
Free minibar

Iron/ironing board
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at BlueBay Grand Esmeralda All Inclusive

Children and extra beds

Children are welcome.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Bay Blue Grand Esmeralda

Blue Bay All Inclusive

Blue Bay Esmeralda Grand

Blue Bay Grand Esmeralda All Inclusive Playa del Carmen

Blue Bay Grand Esmeralda Playa del Carmen

Blue Grand

Blue Grand Bay Esmeralda

Esmeralda Blue Bay

Grand Blue Bay Esmeralda

Grand Esmeralda Blue Bay

Blue Bay Grand Esmeralda All Inclusive All-inclusive property

Blue Bay Grand Esmeralda All Inclusive

BlueBay Grand Esmeralda All Inclusive Playa del Carmen

BlueBay Grand Esmeralda All Inclusive All-inclusive property

BlueBay Grand Esmeralda All Inclusive Reviews

6.4

6.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

2/10 Terrible

Jackie

26 Oct 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Oct 2024

10/10 Excellent

Amiel

Travelled with family

15 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing people and resort

Stayed 6 nights in May 2024

8/10 Good

Steve

13 Oct 2024

Stayed 6 nights in Sep 2024

2/10 Terrible

Donato Balatbat

12 Oct 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Oct 2024

10/10 Excellent

Blaney

11 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value for the money

After reading reviews we were unsure of what to actuallt expect but booked anyway. We were pleasantly surprised. The drinks were strong, the food was good, the staff was friendly, no issues with getting rides in electric cars. Beach was clean. We will definitely recommend it if the price is right. We stated in a garden view building 7. Close to the pool. Only negative was the elevator button wouldnt work for down so we had to walk down the steps but could ride the elevator up.

Stayed 1 night in Oct 2024

2/10 Terrible

Kimberly

10 Oct 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Staff at front desk not friendly at all. They need to learn how to accommodate guests with their needs. Also, they need to explain to their guest about their policy clearly. They need to know how to understand english.

Stayed 7 nights in Oct 2024

8/10 Good

Fredderline

10 Oct 2024

Liked: Staff & service, property conditions & facilities

Very effective staff , so polite ,and helpful.

Stayed 3 nights in Aug 2024

6/10 Okay

Julissa

Travelled with family

7 Oct 2024

The golf transport in the property should be more consistent in each stop.

Stayed 5 nights in Oct 2024

10/10 Excellent

orlando

Travelled with partner

7 Oct 2024

Excellent service and friendly staff

Stayed 3 nights in Oct 2024

2/10 Terrible

Martha Patricia

Travelled with family

6 Oct 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

The place needs to be updated. The rooms smell, the sliding doors don’t work . Honestly I will never go back there again.

Stayed 6 nights in Sep 2024

10/10 Excellent

Yericia

Travelled with partner

28 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staffs were amazing the place was beautiful and the food was great

Stayed 6 nights in Sep 2024

10/10 Excellent

Nathalie

Travelled with family

28 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2024

8/10 Good

Shambree

27 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Staff

The staff was fantastic! Very friendly and helpful. The AC needs some improvement and the could use some repairs. But over all a very nice stay. They were making repairs all over the resort while we were there, so this review may be improved soon. They are do push to buy an membership but its not as aggressive as some places ive been too.

Stayed 7 nights in Sep 2024

6/10 Okay

James

26 Sept 2024

Liked: Cleanliness, room comfort

Value

Clean and friendly,food was good Only problem was power outages at some points and are key card was deactivated twice. Overall for the price we paid,it was a good value,especially for families and groups.

Stayed 1 night in Sep 2024

6/10 Okay

Tania, Lodi

Travelled with partner

19 Sept 2024

Liked: Staff & service

Sure, here's a revised version: --- The hotel is not bad, but it is not the best either. Many parts are under construction. There are only two buffets, which at night are used as restaurants with reservations. The staff is very good, although they try to sell you programs that, according to them, are no longer "time shares," but in my opinion, it's the same dog with a different collar. They tell you that they will give you a welcome breakfast and that they need 90 minutes of your time, which turns into almost 3 hours. We paid $7.00 USD for a hotel taxi to take us from the lobby to the hotel entrance because the tour bus could not come to pick us up. The room is not bad, but it is not the most beautiful; it is a bit old. There is only one swimming pool, although it is quite large. If you travel like I do with the all-inclusive package expecting to enjoy Coronas 🍻, let me tell you that this is not part of the all-inclusive. The check-in service is a little disorganized, and the heat is horrible. The beach has a lot of seaweed, and I didn't really have time to enjoy it. In conclusion, if you are looking for something economical just to sleep and barely be in the hotel, it is a good option.

Stayed 4 nights in Sep 2024

4/10 Poor

Ricot

17 Sept 2024

Stayed 8 nights in Aug 2024

6/10 Okay

Ronelson

Travelled with family, Travelled with family and small children

13 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

After reading comments about this property and it’s staff before our trip, I did lower my expectations already. The property was massive. Staff are incredibly great and helpful and respectful. Some may find them very rude maybe because most of them does not understand nor speak english. Despite this, they still try their best to help us in every way they can. Food, I may say is very sub par, they can do better. The only time we enjoyed our meal was when we had dinner at the Italian restaurant. My daughter had a blast! She was given a second entree when she asked and our server gladly gave her the lamb chops that she asked. They truly made her day ( she was sick and is on bed the entire day). The downside is that we had to make dinner reservations the day before. Our Steak night dinner was such a disappointment. As I’ve said, they can do better. My daughter had the duck, in which we have to pay extra (around 20 usd). Steak and duck are both salty. They asked me to sign the charge slip even before our dessert was served, which by the way took them forever. Maybe they did this because my husband and my MIL left before dessert was served. Avoid breakfast and lunch at the buffet area by the beach, so much flies! Drinks, all are too sweet for my liking. The cocktails are so sweet it can give me diabetes. The only cocktail that I liked was their margarita. Pool closes at 7 pm, too early! Beach area is ok. Beach along the hotel zone is way more better!

Stayed 4 nights in Jul 2024

2/10 Terrible

Diana

12 Sept 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Sep 2024

4/10 Poor

Tom

Travelled with partner

3 Sept 2024

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

They have a lot of reneverations to do on the property and there is no swim up bar this is just not true

Stayed 6 nights in Aug 2024

8/10 Good

Atul

31 Aug 2024

Stayed 3 nights in Jul 2024

10/10 Excellent

Omar, Bloomington

Travelled with family

31 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Muy buen lugar para quedarse serca de la playa con la familia ♥️

Stayed 4 nights in Jul 2024

10/10 Excellent

Fabian

Travelled with partner

30 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The resort was clean, beautiful beaches beautiful pool the food and drinks were great the service was excellent the entertainers were very friendly and very good, overall was a great experience I would recommend the resort to anyone and I will definitely be going there again. The only downside is unfortunately the little coatis (raccoon) in the balcony in the room all day and night we weren’t able to enjoy the view from our balcony because the coatis was taking over our balcony, we understood they are not dangerous but it is somewhat uncomfortable having them in your balcony if you leave the door a little open they will definitely come in your room, they are animals and not dangerous but they should try to come up with a way of trying to keep them out of the balcony. Other than that it is a great resort.

Stayed 3 nights in Aug 2024

8/10 Good

Sofiya

Travelled with partner

29 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

BlueBay Grand Esmeralda is a great family hotel with a lot of entertainment, great service and delicious food options. It was a great vacation.

Stayed 11 nights in Aug 2024

4/10 Poor

Yaritza

Travelled with family, Travelled with partner

28 Aug 2024

Disliked: Cleanliness, property conditions & facilities

beautiful place but not sanitary found mold, ants, roach, dust, blood, got a rash, drain wasn't going down, brown water, water all over the floor after a shower, bed was broken in half and unpolite staff at lobby area. just a horrible experience at both rooms. When we called maintenance hours later no call back got switched to a different room the next day after calling 3 times and still dint come until an hour, after. the door barely opened or closed kept getting stuck Golf Carts would barely stop. Always coming in the room without permission. made a report and took photos of us. we supposably made too much noise threaten to call the police and accommodated the other customers after what we said about the first room the second one was worse. most of the staff were selective on who they were nice to. Other than that, the staff at the bar and the women were awesome very nice and helpful.

Stayed 6 nights in Aug 2024