Hotel Plaza Palenque

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Dates

December 2024

January 2025

Outdoor pool, open 10:00 AM to 10:00 PM, pool loungers

Standard Double Room, 2 Double Beds (2 double beds)

Overview
Rooms
Location
Policies

Very good

Popular amenities

Spa

Bar

Pool

Room service

Breakfast available

Parking included

Explore the area

Km 27 Carr. Palenque-Catazaja, Palenque, CHIS, 29960

El Panchán
14 min walk
Museo Del Textil
2 min drive
Aluxes Eco Park
6 min drive
Palenque, Chiapas (PQM-Palenque Intl.)
2 min drive

Room options

Standard Double Room, 2 Double Beds (2 double beds)

20.3 sq m
Sleeps 3
2 Double Beds

Standard Room, 1 King Bed

20 sq m
Sleeps 3
1 King Bed

Similar properties

Pool

Spa

Parking included

Free WiFi

for 1 room

includes taxes & fees

5 Jan - 6 Jan

About this property

Suburban hotel with spa services and a 24-hour front desk

This smoke-free hotel features an outdoor pool, a restaurant, and a poolside bar. Free WiFi in public areas and free self parking are also provided. Other amenities include a snack bar/deli, spa services, and a business center.

Hotel Plaza Palenque offers 98 air-conditioned accommodations with laptop-compatible safes. Rooms open to balconies. Flat-screen televisions come with cable channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages and sports massages.

During your stay at Hotel Plaza Palenque, you'll be within walking distance of El Panchán. Enjoy features like free WiFi in public areas and free self parking, plus an outdoor pool.

Free WiFi
Free self parking
Enjoy Mexican cuisine while dining at La Palapa
English breakfast served daily for a fee
Take a swim in the outdoor pool
Services include a concierge, tour or ticket assistance, and luggage storage
14 minutes by foot from El Panchán and a 2-minute drive from Museo Del Textil
Airport and local-area shuttle service available for a fee

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the pool bar. A business center and meeting rooms are available.

Public spaces have free WiFi. An outdoor pool, spa services, and a terrace are also featured at the business-friendly Hotel Plaza Palenque. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Free self parking is available.

This 3-star Palenque hotel is smoke free.

For a fee, guests can enjoy English breakfast daily from 7:00 AM to 11:00 AM.

La Palapa - This restaurant specializes in Mexican cuisine.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Wheelchair-accessible parking and van parking available
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Local area shuttle (surcharge)

Food and drink

English breakfast available for a fee daily 7:00 AM–11:00 AM: MXN 165 for adults and MXN 100 for children
1 restaurant
1 poolside bar
Room service available

Restaurants on site

La Palapa

Things to do

Arcade/games room
Billiards/pool table
Outdoor pool
Spa services

Family friendly

Arcade/games room
Laundry facilities
Outdoor pool
Snack bar/deli

Conveniences

Banquet hall
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Laundry facilities
Luggage storage
Tour/ticket assistance

Business services

Business centre
Meeting rooms

Outdoors

Garden
Nature reserve
Pool sunloungers
Terrace

Spa

Massage - deep-tissue
Massage - sports

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Cobblestone flooring in public areas
Front entrance ramp
Step-free path to entrance
Upper floors accessible by stairs only
Well-lit path to entrance
Wheelchair-accessible parking
1 on-site accessible parking spaces
Wheelchair-accessible path of travel
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible registration desk height (centimetres): 110
Wheelchair-accessible restaurant
Wheelchair-accessible van parking

Romance packages available
Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets

Bathroom

Private bathroom
Shower
Towels

Entertainment

TV channels
Flat-screen TV

Desk
Laptop-compatible safe
Laptop-friendly workspace

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: approximately MXN 165 for adults and MXN 100 for children
Airport shuttle fee: MXN 150 per room (one-way)
Airport shuttle fee per child: MXN 150 (one-way), (from 3 to 18 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a fire extinguisher and a first aid kit

Front desk staff will greet guests on arrival.

We should mention

Pool access available from 10:00 AM to 10:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Hotel Plaza Palenque Inn

Plaza Palenque

Plaza Palenque Hotel

Hotel Plaza Palenque Hotel

Hotel Plaza Palenque Palenque

Hotel Plaza Palenque Hotel Palenque

Plaza Palenque Hotel Convention Center

Hotel Plaza Palenque Reviews

8.2

Very good

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

10/10 Excellent

Jose Arturo

Travelled with family

12 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Siper

Excelente servicio y atencion

Stayed 2 nights in Aug 2024

8/10 Good

Francisco, Vero Beach

Travelled with partner

3 Aug 2024

Liked: Cleanliness, staff & service, amenities

Very old and need update . Bathroom and beds very old

Stayed 1 night in Aug 2024

8/10 Good

Guillermo

Travelled with family

25 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jul 2024

10/10 Excellent

Abel

29 Apr 2024

Stayed 1 night in Apr 2024

10/10 Excellent

Mayela

25 Mar 2024

Stayed 3 nights in Mar 2024

6/10 Okay

Klaus

26 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, Basic Hotel

The hotel is located a bit of a walk to the tourist zone, where you can find restaurants and coffee shops. That said, Palenque itself has a lot of nice restaurants to choose from, and the downtown area felt safe to walk around. Personally I would stay closer to downtown next time. The hotel was nice enough, we arrived on a Thursday, and it looked like the pool was not looked after. By Friday this was resolved, it seems they clean the pool for the weekend crowd. We had to ask for hot water every morning, it took a few minutes to heat up. It seems they just arbitrarily shut down the hot water to suites. The bed was firm, but that seems to be the norm in Mexico, and over the years, it's what I have become to expect. WIFI, if important, is not great at this property. I would look elsewhere. It didn't really work in the rooms, and you have to log in with a new password every day. Also, one day we were working at the pool and had the computer plugged in to charge, the next day, the power to the outlets was no longer working. Draw your own conclusions, but I think management is incredibly cheap. Overall the staff was nice, but the owners really need to stop cutting corners to make this a go to place.

Stayed 3 nights in Feb 2024

8/10 Good

Jose

11 Feb 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

had what I wanted

Stayed 4 nights in Feb 2024

2/10 Terrible

Xeyli

Business traveller

7 Dec 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Guillermo

13 Nov 2023

Stayed 1 night in Nov 2023

2/10 Terrible

PEDRO

Business traveller, Travelled with partner

30 Oct 2023

Disliked: Amenities, property conditions & facilities

Beds and pillows are hard as rocks, the shower head as old as a dinosaur it shoots everywhere except down, made a mess in the shower room. They don’t allow outside food or drinks not even coffee. I reserved for several days but had to leave early they gave me hell and wanted to charge for the entire reservation. I could never turned TV on, I asked to send someone to fix it but never did. The property is nice though, but would never stay there again, ever.

Stayed 5 nights in Oct 2023

10/10 Excellent

Jerry

6 Jun 2023

Stayed 2 nights in Jun 2023

10/10 Excellent

MATEO, MONTCLAIR

Travelled with partner

30 May 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Great price for this hotel.

Stayed 2 nights in May 2023

10/10 Excellent

Elizabeh

21 May 2023

Stayed 2 nights in May 2023

8/10 Good

Martha Alejandra

Travelled with family

21 Mar 2023

Liked: Cleanliness, staff & service, room comfort

Agradable

El hotel esta agradable; limpio; el cuarto con lo indispensable; las camas pequeñas pero comodas

Stayed 2 nights in Mar 2023

10/10 Excellent

Christopher

Travelled with partner

28 Dec 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great wheelchair accessibility—ramp to the lobby rooms, restaurant, and swimming area. Roll in shower and roll-under sink. Friendly staff. Location is a little far from restaurants and the city center

Stayed 1 night in Dec 2021

8/10 Good

Ercilda

11 Aug 2021

Liked: Cleanliness

Stayed 1 night in Aug 2021

10/10 Excellent

Francois

24 Feb 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

the service was good clean room spacious good air-con good wi-fi close to the piramids breakfast just ok everything perfect

Stayed 1 night in Feb 2021

10/10 Excellent

Esthela

Travelled with family

8 Sept 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

15 Jul 2019

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner

27 Apr 2019

Liked: Cleanliness, staff & service, amenities

The staff a very friendly.and the roo.s are clean. About 1.5 miles from the bus station.

Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

14 Mar 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Quiet location and close to center town. Nice pool and restaurant in a court yard setting.

Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Travelled with family

21 Jan 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Centrally located. Nice pool. Great food at the restaurant with very attentive servers.

Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

7 Jan 2019

Liked: Cleanliness, staff & service

Stayed 2 nights in Jan 2019

8/10 Good

Verified traveller

6 Jan 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Reception and restaurant staff very friendly. Its a 10/15 minute walk into the centre of Palenque but its a straight well lit road. WiFi not good in room 101 but step outside the door to the pool and perfect and its more fun watching football (soccer) by the pool rather than in your room. i slept well and enjoyed my visit to Palenque and would stay at this hotel again.

Stayed 2 nights in Jan 2019

10/10 Excellent

Laura Elena

5 Jan 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

so confortable hotel

We were looking for a hotel nearby de airport. It is a 4 minute drive, that made our trip easier. The hotel was very clean and nice. We had been traveling for some days and we specially appreciated the very comfortables beds and pillows and the delicious shower with enough water pressure. Everybody was kind too.

Stayed 1 night in Jan 2019