Old Town Suites

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Dates

December 2024

January 2025

Old Town Two Bedroom Suite | Living area

Premium bedding, in-room safe, individually decorated

Overview
Rooms
Location
Policies

Very good

Popular amenities

Parking available

Kitchen

Air conditioning

Free WiFi

Explore the area

517 Truman Ave, Key West, FL, 33340

Duval Street
1 min walk
Key West Lighthouse and Keeper's Quarters Museum
3 min walk
Ernest Hemingway Home and Museum
4 min walk
Key West, FL (EYW-Key West Intl.)
9 min drive

Room options

Old Town Queen Studio

26.5 sq m
Sleeps 2
1 Queen Bed

Old Town Two Bedroom Suite

86 sq m
City view
Sleeps 5
2 Queen Beds and 1 Twin Sofa Bed

Old Town One Bedroom Cottage

44 sq m
City view
Sleeps 3
1 Queen Bed and 1 Double Sofa Bed

Old Town Two Bedroom Suite

86 sq m
City view
Sleeps 5
2 Queen Beds and 1 Twin Sofa Bed

Similar properties

Pool

Breakfast included

Free WiFi

Air conditioning

for 1 night

includes taxes & fees

7 Dec - 8 Dec

About this property

Hotel with a coffee shop, steps from Duval Street

A snack bar/deli, a coffee shop/cafe, and self parking are available at this hotel. WiFi in public areas is free. Other amenities include express check-in, express check-out, and a front-desk safe. Limited housekeeping is available.

Old Town Suites offers 4 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. These individually decorated and furnished accommodations have separate sitting areas. Beds feature premium bedding. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with premium cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered on a limited basis and hair dryers can be requested.

During your stay at Old Town Suites, you're just a quick walk from Duval Street. Free WiFi in public areas, a coffee shop/cafe, and a snack bar/deli are available.

Free WiFi
Enjoy a bite to eat at Denny's, a diner that serves American cuisine
Self parking available for a fee
Amenities include a front-desk safe and a terrace
Steps from Duval Street and Ernest Hemingway Home and Museum

Along with a coffee shop/cafe, there's a snack bar/deli on site. WiFi is free in public spaces. Old Town Suites also features a terrace, express check-in, and express check-out. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Old Town Suites was completed in October 2017.

Smoking is allowed in designated areas at this 3-star Key West hotel.

Denny's - This diner specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available.

Better Than Sex Desserts - This café specializes in American cuisine. Reservations are required. Open daily.

Languages

English, Russian

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Self parking on site (USD 25.00 per day; includes in/out privileges)
Limited on-site parking

Food and drink

1 coffee shop/cafe

Restaurants on site

Denny's
Better Than Sex Desserts

Family friendly

Full-sized fridge
Kitchen
Microwave
Separate dining area
Snack bar/deli

Conveniences

Front-desk safe

Guest services

Housekeeping (limited)
Luggage storage

Outdoors

Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Wheelchair-accessible path of travel

Designated smoking areas
Renovated entire property – October 2017

Room amenities

Bedroom

Air conditioning
Bed sheets
Ceiling fan
Premium bedding

Bathroom

Free toiletries
Hairdryer
Shower
Towels

Entertainment

TV channels
Flat-screen TV
Premium channels

Food and drink

Coffee/tea maker
Dining room
Kitchen
Microwave
Fridge

Access via exterior corridors
Individually decorated
Individually furnished
Iron/ironing board
Mobile key entry
Safe
Separate sitting area

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: 10 PM

Contactless check-in available

Express check-in available

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

There is no front desk at this property

Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and an access code; access will be through a private entrance

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation

For more details, please contact the property using the information on the booking confirmation

Guests will receive check-in instructions prior to their arrival.

Access methods

Access code, private entrance

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Cleaning fee: USD 127 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Self parking fee: USD 25.00 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 6 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in information and an access code. Guests can access their accommodation through a private entrance. For more details, please contact the property using the information on the booking confirmation.

Property is also known as

Hospitium Collection Key West Apartment

Hospitium Collection Apartment

Old Town Suites Apartment Key West

Hospitium Collection

Old Town Suites Key West

Old Town Suites Hotel

Old Town Suites Key West

Old Town Suites Hotel Key West

Old Town Suites Reviews

8.4

Very good

9.2/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

6/10 Okay

Russell

Travelled with partner

26 Jun 2024

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

There was a mouse that we were unable to catch. No broom to sweep up mouse droppings. There were also flying bugs in the house and very tiny ants all over the kitchen. We were only given 3 bath towels for two people for 5 days. There is no-one to speak to - no check in location; just an email with a door code. My calls to property management went unreturned. Location was excellent. Bed was comfortable. Definitely overcharged for the pests we had to deal with.

Stayed 6 nights in Jun 2024

10/10 Excellent

Patrick

Travelled with family

23 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jun 2024

2/10 Terrible

Jeff

Travelled with group

9 Jun 2024

Disliked: Staff & service, amenities, property conditions & facilities

Expedia rating was 8.5 / My rating would be a 3.5 max / Majority of outlets did not work / light in BR did not work / No hot water / There is no one available to talk with, you have to leave a message and hope for a call back / There was no parking (we paid for one), after it states 1 spot available, we were told to find a spot on the street, which is not easy in KW / Cottage advertises for $113 per night and with all the fee's, it goes up to $400 a night - A bit deceptive / The only positive is it is located a 1/2 block from Duval

Stayed 1 night in Jun 2024

10/10 Excellent

Caroline

Travelled with group

4 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Omg we loved our week here!! These accommodations location.. im not gonna lie.. are impossible to locate. So remember when you visit you will miss it maybe the first couple laps around. Keep the picture in its online bio information in your mind. I slept on pull out couch. Not bad at all. My friend wanted it warm so she took the bedroom with the ac on low. Waterflow in kitchen is minimal. Shower stall is gorgeous... great shampoo just be patient for the water to warm up. Bed was fabulous i heard. Coffee maker and I were best friends. Our location was the best! 24 hr drugstore across street and grand ole Duval street was just 1 block away. Didn't try restaurant next door. Stay here. GO!!! Romantic too btw.

Stayed 4 nights in May 2024

2/10 Terrible

Bill

20 May 2024

Stayed 3 nights in May 2024

10/10 Excellent

Mark, Tucson

Travelled with family

17 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A perfect location and an entire cottage to ourselves.

Stayed 4 nights in May 2024

2/10 Terrible

Matthew

Travelled with partner

6 Nov 2023

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

After booking this property in June Expedia sent me an email one week before my reservation stating that Old Town Suites could not honor my reservation. One week before the busiest week in Key West I was left trying to find a new hotel. The property wouldn’t answer the phone or return calls, I had to dispute the charges. Do yourself a favor and book with the Almond Tree Inn across the street.

Stayed 3 nights in Oct 2023

2/10 Terrible

Verified traveller

Travelled with group

1 Sept 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

I was never able to get into the property because I never heard from the property owner. They never responded to multiple phone calls, voicemails or email. I even went to the property several times and never saw anyone. I prepaid, so at this point, I do not have my money back.

Stayed 2 nights in Aug 2023

2/10 Terrible

Michael

Travelled with family

16 Aug 2023

Disliked: Cleanliness, amenities, property conditions & facilities

Upon our arrival to the property the smart lock did not work and the door was left wide open and unlocked for anyone to enter. I texted the number that’s listed on the itinerary and let them know that the lock was not working and that the property was open. I was ok with that until more issues came up. The air conditioner can not keep the entire space at a comfortable temperature, the toilet would barely flush and we could not use it l, there was a terrible smell coming from the bathroom, and then there was the main concern which was there was no smoke detector in the unit at all. I texted the property’s number once again and told them I’d be leaving without staying the night immediately. They did not respond until noon the next day, and would not issue me a refund. It is highly unsafe and also illegal for them to not have a working smoke detector in the unit. Please do yourself a favor and DO NOT book with this property.

2/10 Terrible

Tara

Travelled with family

19 Jul 2023

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, room comfort

WARNING. Dont Stay here

We checked in at 4pm on July 16 2023, we told them by 4:44 the temperature in the apartment was 85 and sent pictures. We were told it would take 40 min to cool off the whole place. After 1.5 hours they responded saying someone was coming to look at it. At 2.5 hours still no one, and it was getting warmer now 86 degrees. No one came that night we had to go somewhere else, there was 4 of us so we had to rent 2 rooms since there were no more 2 bedroom condos we could find. The Almond Tree Inn next door was extremely accomodating and helped us. They said they get guests from there quite often since the property owners/managers never answer phone call. I texted the manager and told them we needed to know by 1030am if the air would be fixed, if not we had to reserve the Inn rooms again. (We werent going to repack again), no response after texts and phone calls. We ended up rebooking at 1100. At 1230 they said it was fixed. We asked the cleaning crew to check the temps at and they were at 82 still, when they told us it was at 77. That is not a working air conditioner. They sent a pic of the temp and said its hot outside. No sh*t, why wouldnt we want a cool place to sleep then. They told us they would fully refund us immediately but still have NOT. They condo was cute if only the air worked.

Stayed 2 nights in Jul 2023

2/10 Terrible

steve

Travelled with family

7 Jun 2023

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Ripped off

Stayed 3 nights in Jun 2023

10/10 Excellent

Julie

Travelled with partner

4 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Room was clean and nice. Good size room and big shower. Bed was comfy. Only issue was the door code was not working so we had to wait for housekeeping to give us key and she was late in getting room ready. Also know that parking is very limited. Only 2 spots for 4 rooms. But location could not have been better. Great spot. Would stay there again and I am clean freak.

Stayed 2 nights in May 2023

6/10 Okay

YaFang

21 Apr 2023

Stayed 1 night in Apr 2023

10/10 Excellent

Angel

Travelled with partner

4 Apr 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Adorable place to stay...to fell in love

Stayed 1 night in Apr 2023

10/10 Excellent

ZIQIANG

Travelled with partner

16 Mar 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Excellent services

Stayed 1 night in Mar 2023

10/10 Excellent

Timothy

Travelled with group

16 Jan 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It’s always fun n in Key West

Awesome unit to stay at while in Key West. A little un nerving waiting until almost last minute to get access code info. Owner should give a little more of a heads up when that information will be given. The unit was absolutely awesome. I hope I can get a reservation back there the next time I head down to Key West.

Stayed 1 night in Jan 2023

10/10 Excellent

Ricky

Travelled with partner

26 Dec 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

For those that don’t like seeing anyone in person this is the check-in and vacation for you! We enjoyed staying here and people didn’t bother us and we didn’t bother others. We could stay in and have time together comfortably and make some food but also go out and dine anywhere on Duval.

Stayed 2 nights in Dec 2022

10/10 Excellent

david

21 Dec 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great room. Desirable location

10/10 Excellent

Amanda

29 Oct 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Oct 2022

10/10 Excellent

franklin

Travelled with family

5 Aug 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location, very clean and affordable, i wish parking was available at stay, but overall a great place to spend a few days

Stayed 3 nights in Aug 2022

10/10 Excellent

John, cohasset

Travelled with partner

18 Jun 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent, affordable lodging with full well equipped kitchen. Clean and comfortable.

Stayed 2 nights in Jun 2022

10/10 Excellent

Stacie

Travelled with partner, Travelled with group

24 May 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed in the studio and it was perfect! Small kitchen with medium size fridge, microwave and a few cooking and eating utensils. Convenient, safe and walkable area. Two onsite parking spaces available on a first come basis. No office onsite so we called to get our access code text to us once room was ready for check in.

Stayed 1 night in May 2022

4/10 Poor

Jo

17 May 2022

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service, room comfort

Run away!!!

While the unit was clean, there was no check-in welcome packet with WiFi information (advertised as free - where? What?). Very small, only 6” either side of bed (watch toes and legs), raised shower is hazard exiting, teeny tiny “dining” table had no chairs (chairs were way too short for tall table - see photo); decorating was haphazard; very loud noisy neighbors above and next door all hours of the night and early morning except for Sunday our last night. Called early to see if we could check in or leave our luggage somewhere and received a check in code that did not work. Tried calling for half hour in the heat outside the room before finally calling hotels.com to move. Hotels.com called with no answer and was starting to move us when we finally received help and were able to get in. Wish we had just moved!

Stayed 3 nights in May 2022

10/10 Excellent

Nicole R

Travelled with partner

16 May 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Just needed one night rental, not much was available. We stayed in detached cottage. Adorable and very clean. Great location

Stayed 1 night in May 2022

10/10 Excellent

Wayne

Travelled with partner

13 May 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The location of this property is perfect. Easy access to Duval. Across from CVS and a scooter rental place. The place is clean with decent beds. The only downside is not having a pool but we knew that going in! I’d definitely stay here again.

Stayed 4 nights in May 2022