Grand Palladium White Sand Resort & Spa All Inclusive

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Dates

December 2024

January 2025

6 outdoor pools, pool umbrellas, pool loungers

Couples treatment room(s), sauna, hot tub, steam room

Overview
Rooms
Location
Policies

Very good

Popular amenities

On private beach

Bar

Pool

Hot tub

All-inclusive

Room service

Explore the area

Carr Federal Chetumal - Puerto Juarez, Km 256-100 Municipio Solidaridad, Kantenah, QROO, 77710

Cenote Azul
8 min drive
Capricho
1 min walk
ADO Tourist Terminal Playa del Carmen
29 min drive
Tulum Intl. Airport (TQO)
71 min drive

Room options

Minibar, in-room safe, desk, laptop workspace

Junior Suite Single use Garden View

53 sq m
Sleeps 1
1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Junior Suite, Beachside

53 sq m
Sleeps 4
2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Suite, Beachside

68 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Romance Bungalow by the lake

69 sq m
Lake view
Sleeps 2
1 King Bed

Junior Suite Garden View

53 sq m
Sleeps 4
2 Double Beds and 1 Double Sofa Bed OR 1 King Bed and 1 Double Sofa Bed

Suite Garden View

68 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Similar properties

On private beach

Pool

Breakfast included

All-inclusive

for 1 night

includes taxes & fees

1 Jan - 2 Jan

About this property

Family-friendly fun on the beach, with 6 outdoor pools

Catch some rays on Grand Palladium White Sand Resort & Spa All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 5 restaurants.

Grand Palladium White Sand Resort & Spa All Inclusive offers 264 air-conditioned accommodations with indoor private spa tubs and iPod docking stations. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay movies. Guests can make use of the in-room coffee/tea makers and minibars. Bathrooms include shower/tub combinations with jetted bathtubs, complimentary toiletries, and hair dryers.

This Kantenah property provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

6 outdoor swimming pools and 5 spa tubs are on site. In addition to a children's pool, other recreational amenities include a private beach, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia Palladium Spa & Wellness has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Grand Palladium White Sand Resort & Spa All Inclusive. During your stay, you'll be close to Akumal Beach. Free breakfast, free WiFi in public areas, and free self parking are available.

Free buffet breakfast served daily
Free WiFi (speed: 25+ Mbps)
Free self parking
Enjoy Mexican cuisine at La Adelita, one of the property's 5 restaurants and 2 bars/lounges
Splash around at the waterslide or swim in the 6 outdoor pools
Indulge with facials, body treatments, or deep-tissue massages at Zentropia Palladium Spa & Wellness
Services include babysitting, a kid's club, and a lifeguard on site
Onsite recreation includes a private beach, tennis courts, and a gym
4.7 mi (7.6 km) from Akumal Beach and 12.9 mi (20.7 km) from Xel-Há Park

Grand Palladium White Sand Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Grand Palladium White Sand Resort & Spa All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 5 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 2 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a complimentary children's club, a children's pool, and a steam room. Self parking is free. A complete renovation of Grand Palladium White Sand Resort & Spa All Inclusive was completed in 2019.

Smoking is allowed in designated areas at this 4-star Kantenah property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

La Adelita - This theme restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

El Dorado - Onsite steakhouse. Guests can enjoy drinks at the bar. Open daily.

Sumptuori - This sushi bar specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Open daily.

Portofino - This restaurant specializes in Italian cuisine. Guests can enjoy drinks at the bar. Open daily.

La Lola - This restaurant specializes in Spanish cuisine. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included

In-room minibar (all beverages included)

Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Sailing

Snorkeling

Windsurfing

Land activities

Fitness facilities

Miniature golf

Soccer

Tennis

Volleyball

Lessons/classes/games

Aerobics

Water fitness

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property

This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM–11:00 AM
5 restaurants and 1 coffee shop/cafe
2 swim-up bars, 2 bars/lounges and 1 beach bar
Room service available

Restaurants on site

La Adelita
El Dorado
Sumptuori
Portofino
La Lola

Things to do

6 outdoor pools
5 hot tubs
Fitness classes
Arcade/games room
Archery
Basketball
Beach volleyball
Billiards/pool table
Boat tours
Children's pool
Evening entertainment
Fitness centre
Full-service spa
Hiking/biking trails
Kayaking
Lifeguards on-site
Mini golf
Pilates classes
Playground
Racquetball/squash
Sauna
Scuba diving
Segway hire/tours
Shopping
Snorkelling
Steam room
Tennis
Volleyball
Windsurfing
Yoga classes

Family friendly

6 outdoor pools
Arcade/games room
Babysitting (surcharge)
Children's club
Children's games
Children's pool
Laundry facilities
Mini golf
Playground
Snack bar/deli
Water slide

Conveniences

ATM/banking services
Banquet hall
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference centre
Meeting rooms - 3

Outdoors

Beach loungers
Beach umbrellas
Garden
Lifeguards on site
Pool sunloungers
Pool umbrellas
Private beachfront location
Terrace

Spa

16 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - sports
Massage - Thai
Massage/treatment rooms
Outdoor treatment areas
Sauna
Spa open daily
Hot tub
Steam room
Turkish bath/hammam

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Magnifying mirror
Upper floors accessible by stairs only
Visual alarms in hallways
Well-lit path to entrance
Wheelchair-accessible pool
Wheelchair-accessible restaurant
Wheelchair-accessible (may have limits)

Beach towels
Designated smoking areas (fines apply)
Games
Mosquito nets

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Ceiling fan
Feather duvet

Bathroom

Free toiletries
Hairdryer
Jetted bath
Private bathroom
Shower/bath combination
Towels

Entertainment

32-inch flat-screen TV
TV channels
iPod dock
Films for purchase
Premium channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar

Desk
Iron/ironing board
Laptop-friendly workspace
Phone
Private indoor hot tub
Safe
Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The property will be renovating from August 26 2024 to December 15 2024 (completion date subject to change). The following areas are affected:

One of the dining venues
One of the swimming pools

Guests will have access to the following alternate facilities during the renovation:

Outdoor pool

During renovations, the property will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Facilities fee: USD 35 per person, per day and includes use of: sauna; spa

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a security system and window guards

Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.

Property is also known as

Grand Palladium White Sand Kantenah

Grand Palladium White Sand Resort

Grand Palladium White Sand Solidaridad

Grand Palladium White Sand Resort All Inclusive Kantenah

Grand Palladium White Sand All Inclusive Kantenah

Pallaum White d Inclusive Kan

Grand Palladium White Sand Resort & Spa All Inclusive Kantenah

Grand Palladium White Sand Resort & Spa All Inclusive Reviews

8.2

Very good

8.8/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

4/10 Poor

Thomas

Travelled with family

16 Sept 2024

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

Like: Everyday average staff. Nice, helpful, and accommodating. Dislike: Dated resort. Hard sell timeshare club sale. Food was average to poor at time. Transport around the resort was not organized unless you sign up for the club or were in TRS. Beach was a joke. No real beach in most locations. TRS and family select have ok beaches but still not what I expected. Most alcoholic drinks are watered down or bad brands unless you are in TRS or the club. White sands lobby smelled of sewage unsure if it was related to construction. AC and refrigerator were down at check in. Room service ordering was poor. They always left off one or two items.

Stayed 5 nights in Sep 2024

2/10 Terrible

Jenifer

Travelled with family and small children

6 Sept 2024

Disliked: Cleanliness, amenities

They should warn you they are doing construction on the property and shut down white sand amenities

Stayed 9 nights in Aug 2024

4/10 Poor

Jenifer

Travelled with family

6 Sept 2024

Disliked: Cleanliness, amenities, property conditions & facilities

It is far from everything so if you want to go and leave the resort and explore, it’s nearly impossible and very expensive White sand selection is doing renovations so you can’t even see the beauty of that property The rooms are horrible very outdated and the beds are very uncomfortable. Our AC wasn’t working the first night we got there and every day we called about hot water issues and we stayed in one bedroom villa. For the price we paid. I do not recommend this resort. It is really really big. The food quality is horrible. We ordered hamburgers for room service and we literally got ground beef patties raw. I mean, I understand because the resort is so big there are so many people you’re now fighting with quantity rather than quality

Stayed 9 nights in Aug 2024

8/10 Good

Verified traveller

Travelled with family

5 Sept 2024

Liked: Cleanliness

Stayed 7 nights in Aug 2024

4/10 Poor

Loredana

30 Aug 2024

Disliked: Cleanliness, property conditions & facilities

stained sheets and bedding No ac for a day No hot water for two days

Stayed 4 nights in Aug 2024

2/10 Terrible

Khustaba

29 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2024

2/10 Terrible

Justin L

Travelled with family

28 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

There was a ton of mosquitos, the staff was rude at times and the bar tenders were definitely not qualified bartends aside from one person, there were a so many flies one day on the food that I feel they are negligent when it comes to sanitary conditions I would not recommend this resort.

Stayed 4 nights in Jul 2024

6/10 Okay

Monifa

Travelled with family

22 Jul 2024

Liked: Cleanliness, amenities, property conditions & facilities

I drove to your property and the staff seem unfamiliar with people who drive their own vehicle on the property. It took over an hour for us to get clear directions on where to park and where to check in we even drove through areas of the property that were not meant for vehicles, based on the directions given by your staff. When we finally checked in and found our room, we decided to hang at the beach. We were approached several times by guys trying to sell products. This is the first resort I ever said I would never return to.

Stayed 1 night in Jul 2024

2/10 Terrible

James

Travelled with family

11 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Jul 2024

10/10 Excellent

Samaneh

10 Jul 2024

Stayed 3 nights in Jul 2024

8/10 Good

Domenica

Travelled with family

6 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We stayed at the White Sands for 5 days and very much enjoyed it. Here are the good and the bad: Drinks bad. There is no real juice on the property, neither at the bar or the buffet. Everything is a weird cheap tasting artificial "fruit" flavor. Best of the bunch was passion fruit, depending on who mixed it for you; it was passable in a margarita or mojito. On day 3, I gave up and just had seltzer with lime. The house red wine is pretty good. AC worked, but the room always felt damp. Food: mostly mediocre. We preferred the buffets because you could always find something that was good. Tacos and Mexican food were great. Hibachi station at the Hacienda was great, too. Fruit always delicious. Service generally better at the Dahlia. The only good restaurant we ate in was Sumptuori, whose beef seemed to be better quality than the buffets, and our chef Paulino was great. The Paisana and Portofino had good salads, but none of us liked our entrees. Meat was chewy and pastas tasted weird--the butter in brown gnocchi butter sage sauce was margarine, I think, and there was no sage. The filling in the ravioli not good. Tiramisu nice, though! Good: beautiful grounds, super nice staff, & immaculately clean pool at the White Sands. Loved the jungle paths from the WS to the Colonial. Lots of activities! We love archery with the fabulous Mafer, water aerobics with Miguel. and playing pickle ball as a family. The boys had a great scuba experience. We used the gym twice-very good!

Stayed 5 nights in Jun 2024

6/10 Okay

Steven

Travelled with family

1 Jul 2024

Liked: Cleanliness, property conditions & facilities

The location is amazing. The facilities are amazing. The spa is amazing. The people working there are amazing. The food / restaurants / bars / service and convenience are lackluster: (1) why do I need to sign multiple copies of forms to bill anything to the room (why can’t they use our bracelet key)? You can write down any room number and chicken scratch! (2) no top-shelf options for alcohol (at any price) (3) restaurants are all essentially the same back kitchen / bar with the same cookie cutter (Soviet) format. No seemingly natural juices. Coffee meh. No coffee shop. Open buffet times odd for a resort (why do I need to be racing to catch a meal)? (4) Limited options for kids and teens other than the pool/beach – why can’t they have a separate spa for families? (5) why am I waiting 15 minutes for a transport to the other lobby or room which is far away? Just didn’t feel the love.

Stayed 5 nights in Jun 2024

8/10 Good

Fidel

Travelled with family

24 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property is clean and well maintained but the mosquitos owns the property

Stayed 3 nights in Jun 2024

6/10 Okay

Fazlia Khatoon

24 Jun 2024

Liked: Cleanliness, property conditions & facilities

Stayed 6 nights in Jun 2024

6/10 Okay

mario, Las vegas

16 Jun 2024

Disliked: Staff & service

Stayed 7 nights in Jun 2024

10/10 Excellent

Cameron

12 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jun 2024

6/10 Okay

Emily

Travelled with family

1 Jun 2024

Liked: Cleanliness, room comfort

Disliked: Staff & service

Not Coming Back

This was our fourth stay at this resort, the last visit being 12 years ago when it was under its former management. It was SO much better then- the food, the service, everything. They've let the beach erode so much we spent 0 minutes on it, the sea weed was so thick there were no fish around, we used to snorkel there, not this time. So many of the things that used to be included in this "all inclusive" resort is now add on charges. Service at the food places was so bad one night I didn't even get my food, my wife and son got there's but mine never came out. Finding water to drink was hard. We brought our big cups thinking we could just fill them up at the bars and be good. Instead we had to go to lobby to ask for bottles of water. Point being, if we'd never been here before it would have been okay but because we used to get more value for our money we won't be coming back Oh, and yes, they've allowed some of the facilities fall apart while concentrating on trying to take over half the resort for the adults only part (TRS). The White Sand lobby smelled like sewage.

Stayed 7 nights in May 2024

10/10 Excellent

Edward

18 May 2024

Liked: Cleanliness, staff & service

Stayed 4 nights in May 2024

4/10 Poor

Sarah

Travelled with family

12 May 2024

Liked: Amenities

Disliked: Property conditions & facilities

Sadly the beaches were full of seaweed and no proper equipment to clear them. The employees tried but there was just too much, they needed skid steers, not rakes.. The lobby area had a disgusting raw sewage smell ...it was repulsive but nothing was done to ammend it. Its a shame because otherwise the resort was quite nice. I wouldn't go back to this particular resort. The TRS side was much better and even there the food was hit or miss.

Stayed 7 nights in May 2024

4/10 Poor

Briana

9 May 2024

Stayed 4 nights in May 2024

6/10 Okay

Angie

Travelled with partner

5 May 2024

I've stayed at nicer resorts, which probably skews my perspective. Overall the property is just way too huge, but it helps that they have carts that take you all over. Beach is not kept well, and we found the smell around the property repulsive because of the ponds/lakes all around. However, there were many pools that weren't too busy and the buffet was okay.

Stayed 1 night in May 2024

8/10 Good

Tiffany

Travelled with family

1 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Sports bar food was nasty. I wished there was authentic Mexican food at the buffet station. I didn’t quite understand how certain shuttles picked you up or said they couldn’t take you to your destination.

Stayed 4 nights in Apr 2024

4/10 Poor

servius

Travelled with family

30 Apr 2024

Disliked: Cleanliness, property conditions & facilities

The locals were mean at times

Stayed 3 nights in Apr 2024

10/10 Excellent

Semion

Travelled with family

22 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Love everything. Thank you for your services.

Stayed 11 nights in Apr 2024

8/10 Good

George

Travelled with family, Travelled with group

21 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A very beautiful property! Air-conditioning was quite loud and fan bearings needed attention on air conditioner. Really enjoyed our stay but would’ve been nice if they recognized us as returned visitors to Grand Palladium. Had our daughters wedding here and for the most part, it was quite spectacular

Stayed 7 nights in Apr 2024