Grand Palladium Kantenah Resort & Spa All Inclusive

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Dates

January 2025

February 2025

6 outdoor pools, pool umbrellas, pool loungers

Minibar, in-room safe, desk, blackout curtains

Overview
Rooms
Location
Policies

Very good

Popular amenities

On private beach

Bar

Room service

Pool

Hot tub

Breakfast included

Explore the area

Carretera Chetumal, Puerto Juarez KM 256-100, Kantenah, QROO, 77710

Cenote Azul
7 min drive
Restaurante Helios
1 min walk
ADO Tourist Terminal Playa del Carmen
27 min drive
Tulum Intl. Airport (TQO)
73 min drive

Room options

Deluxe Garden View

36.9 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Deluxe Triple Garden View

36.9 sq m
Sleeps 3
1 King Bed OR 2 Double Beds

Family Selection Junior Suite Rooftop with Private Pool

51 sq m
Sleeps 4
2 Double Beds and 1 Double Sofa Bed

Deluxe Sigle use Garden View

36.9 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Junior Suite Garden View

103 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Junior Suite Garden View

37 sq m
Sleeps 4
2 Double Beds and 1 Double Sofa Bed

Junior Suite Garden View

37 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Similar properties

On private beach

Pool

Hot tub

Breakfast included

for 1 night

includes taxes & fees

8 Jan - 9 Jan

About this property

Family-friendly fun on the beach, with 6 outdoor pools

Catch some rays on Grand Palladium Kantenah Resort & Spa All Inclusive's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 14 restaurants.

Grand Palladium Kantenah Resort & Spa All Inclusive offers 252 air-conditioned accommodations with iPod docking stations and minibars. Rooms open to furnished balconies. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers.

This Kantenah property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

6 outdoor swimming pools and 5 spa tubs are on site. In addition to a children's pool, other recreational amenities include a private beach, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Zentropia has 16 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Grand Palladium Kantenah Resort & Spa All Inclusive. During your stay, you'll be close to Akumal Beach. You'll find features like free breakfast, free WiFi in public areas, and free self parking.

Free buffet breakfast served daily
Free WiFi
Free self parking
Enjoy a bite to eat at La Adelita, a steakhouse that serves Mexican cuisine
Splash around at the waterslide or swim in the 6 outdoor pools
Treat yourself to manicures and pedicures, hot stone massages, or body wraps at Zentropia
Services include babysitting, a kid's club, and a lifeguard on site
Onsite recreation includes a private beach, tennis courts, and a gym
9 minutes by car from Puerto Aventuras Marina and 10 minutes from Akumal Beach

Grand Palladium Kantenah Resort & Spa All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Grand Palladium Kantenah Resort & Spa All Inclusive you can cool off in one of the 6 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is available daily. There are 14 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 swim-up bars, a beach bar, and a bar/lounge. Public spaces have free WiFi. This all-inclusive property also offers a children's club, a children's pool, and a steam room. Free self parking is available. A complete renovation of Grand Palladium Kantenah Resort & Spa All Inclusive was completed in December 2023.

Smoking is allowed in designated areas at this 4-star Kantenah property.

Guests are served free buffet breakfast daily from 7:00 AM to 11:00 AM.

La Adelita - This steakhouse specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

El Dorado - Onsite steakhouse. Guests can enjoy drinks at the bar. Open daily.

Sumptuori - This sushi bar specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Open daily.

La Lola - This restaurant specializes in Spanish cuisine. Guests can enjoy drinks at the bar. Open daily.

Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

Room service during certain hours

In-room minibar (some restrictions)

Dining and beverage availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Snorkeling

Windsurfing

Land activities

Fitness facilities

Miniature golf

Soccer

Tennis

Volleyball

Lessons/classes/games

Aerobics

Language

Water fitness

Entertainment

Onsite entertainment and activities

Theme parties

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM–11:00 AM
14 restaurants and 1 coffee shop/cafe
2 swim-up bars, 1 beach bar, 1 poolside bar and 1 bar
Room service available

Restaurants on site

La Adelita
El Dorado
Sumptuori
Portofino
La Lola

Things to do

6 outdoor pools
5 hot tubs
Fitness classes
Arcade/games room
Archery
Basketball
Beach volleyball
Billiards/pool table
Boat tours
Children's pool
Evening entertainment
Fitness centre
Full-service spa
Kayaking
Lifeguards on-site
Mini golf
Pilates classes
Playground
Racquetball/squash
Sauna
Scuba diving
Segway hire/tours
Shopping
Steam room
Tennis
Volleyball
Windsurfing
Yoga classes

Family friendly

6 outdoor pools
Arcade/games room
Babysitting (surcharge)
Children's club
Children's games
Children's pool
Free cots/infant beds
Laundry facilities
Mini golf
Playground
Snack bar/deli
Water slide

Conveniences

ATM/banking services
Banquet hall
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference centre
Meeting rooms

Outdoors

Beach loungers
Beach umbrellas
Garden
Lifeguards on site
Pool sunloungers
Pool umbrellas
Private beachfront location
Terrace

Spa

16 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - sports
Massage - Thai
Massage/treatment rooms
Outdoor treatment areas
Sauna
Spa open daily
Hot tub
Steam room
Turkish bath/hammam

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Handrails in stairwells
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible (may have limits)

Beach towels
Designated smoking areas
Games
Renovated entire property – December 2023

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Free cots/infant beds

Bathroom

Dressing gowns
Free toiletries
Hairdryer
Jetted bath
Private bathroom
Rainfall showerhead
Shampoo
Shower/bath combination
Soap
Toilet paper
Towels

Entertainment

32-inch flat-screen TV
TV channels
iPod dock
Films for purchase
Premium channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar

Desk
Iron/ironing board
Phone
Safe
Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Facilities fee: USD 35 per person, per day and includes use of: sauna; spa tub

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a security system

Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Grand Palladium Kantenah Solidaridad

Grand Palladium Kantenah Resort All Inclusive

Kantenah Grand Palladium

Grand Palladium Kantenah

Grand Palladium Kantenah All Inclusive

Grand Palladium Kantenah Resort & Spa All Inclusive Kantenah

Grand Palladium Kantenah Resort & Spa All Inclusive Reviews

8.0

Very good

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

robert

Travelled with partner

25 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The roof top suite with plunge pool was amazing

Stayed 2 nights in Sep 2024

10/10 Excellent

Veronica

Travelled with family

25 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Sep 2024

2/10 Terrible

Daniel

Travelled with family, Travelled with family and small children

23 Sept 2024

Liked: Staff & service

Disliked: Cleanliness

Things were fine until we had to leave 4 days early because my baby got terribly sick there. After speaking with some staff, it seems that this is extremely common that babies get terrible fevers, bacterial and viral infections and have to leave early. We had to spend extra money to fly home early, spend 2 days in the hospital and extra for taxi service to the airport, on top of thousands in hospital bills. The resort did not care. They don't properly sanitize child play areas, so do not take your kids there. The food at the resort is mediocre at best. We had one decent meal, several okay meals and several really bad meals. The Brazilian steakhouse is a total joke. The pools and beach are good and many staff members, including butlers Yari and Luis, were fantastic and underappreciated. I am terribly disappointed by our trip, this resort and their lack of care for our situation. Neither the resort or Expedia have done anything to try to help us recoup any of our losses here.

Stayed 8 nights in Aug 2024

10/10 Excellent

Evans

Travelled with family

21 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing

Stayed 4 nights in Sep 2024

8/10 Good

Wymon, Accokeek

Travelled with family and small children

21 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Sep 2024

10/10 Excellent

Jessica

12 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had a really good time at this resort. I didn't do very much but it was just such a nice stay, very relaxing and much needed. The staff was super friendly and really made the experience that much better. There were so many restaurants, I recommend you try the japonese restaurant, it was amazing and the servers were so nice! Definitely will come back again !! Thank you

Stayed 4 nights in Aug 2024

10/10 Excellent

Cytionna

10 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Loved everything

Stayed 2 nights in Aug 2024

10/10 Excellent

Angel

10 Sept 2024

Stayed 5 nights in Aug 2024

10/10 Excellent

Lilit

7 Sept 2024

Stayed 6 nights in Aug 2024

2/10 Terrible

Alexandre

Travelled with family

4 Sept 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This has been the worst hotel experience I have ever had. Due to issues with my wife’s visa to Mexico, we had to postpone the trip by one day. This was done the day before check-in, and the airline was very accommodating, postponing our trip both on the way in and on the way back. The moment I found out that I had to postpone the trip, I contacted Orbitz, and their recommendation was to speak directly with the hotel. Orbitz, my personal assistant, and I tried several times to contact the hotel through phone, email, and online text message, but none of us were able to do so. The worst part was that even when we contacted the hotel’s answering service in the U.S., they attempted to connect us to the hotel, but no one would pick up, and the call just dropped. This happened several times. When I finally checked in at the hotel, I explained the whole situation and requested to speak with the manager. I spent a total of 3 days at the hotel (supposed to be 4 days) and only less than 24 hours before my check-out did management finally contact me. This was the night before my check-out. The next morning, I arranged to speak with the manager and explained the whole situation to the supposed manager's assistant, Humberto. When he arrived, he claimed they never received any contact from us, and his best offer was for me to pay $400 for an additional night. He stated that if I could prove that I had contacted them, he might be able to do something better. The most upsetting part was tha

Stayed 4 nights in Aug 2024

6/10 Okay

Marcos

Travelled with family

3 Sept 2024

Liked: Cleanliness, staff & service

The butler service for building 50 are the best in class. Christian, Guillermo and Francisco have excellent customer service skills and their supervisor Maria is a superb leader.

Stayed 2 nights in Aug 2024

6/10 Okay

Paul

2 Sept 2024

Stayed 1 night in Aug 2024

8/10 Good

Marcos

31 Aug 2024

Liked: Cleanliness, staff & service

The butler service at family selection was phenomenal Christian Guillermo Francisco Made everything easy for me. It’s a shame that some bars do not have the premium drinks. Also the a la carte restaurants lack variety. The quality of the food is below average.

Stayed 7 nights in Aug 2024

10/10 Excellent

edwin

Travelled with family and small children

31 Aug 2024

Liked: Cleanliness, staff & service

Property is quite impressive, though they are doing construction in a different location from where I’m staying I would highly recommend this place for Vacation.

Stayed 6 nights in Aug 2024

8/10 Good

Solange, brooklyn

31 Aug 2024

Liked: Cleanliness, staff & service

Stayed 3 nights in Aug 2024

10/10 Excellent

ROSA

30 Aug 2024

😍

Stayed 4 nights in Aug 2024

10/10 Excellent

Naija

Travelled with family

27 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing property! Great deals with excellent service from all staff. The wild life was also beautiful but a bit much with the outside dining. La hacienda was the best buffet and room service was the BEST food we had. Beautiful room and views I’d stay here again!

Stayed 3 nights in Aug 2024

10/10 Excellent

Andre Gutierrez

21 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a great time ! Can’t wait to be back !

Stayed 7 nights in Aug 2024

10/10 Excellent

Mark

Travelled with family

20 Aug 2024

Liked: Cleanliness, amenities, property conditions & facilities

Property itself was very nice and was very kid friendly. The Family Selection area was nice. Food was a 6-7 out of 10 but in line with expectations of an all inclusive resort. Beach was clean and mostly private with only a few people approaching to try to sell things.

Stayed 4 nights in Aug 2024

8/10 Good

Kamil, Ashland

17 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2024

6/10 Okay

Faniza

Travelled with family

17 Aug 2024

Was not very happy as i paid to stay specifically in Kantenah Resort but was moved to white sand villas because they overbooked Kantenah Resort. White sand is much older rooms with very uncomfortable and worn out beds. Prior to leaving, there was a leak from washroom ceiling. Also, we experienced blackout for a few seconds everyday.

Stayed 3 nights in Aug 2024

10/10 Excellent

Natalie C.

15 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Aug 2024

4/10 Poor

Paul

Travelled with partner

13 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

They advertise a snack/deli bar and a cafe/coffee shop but they do not have that. Limited food only during certain hours. We got there and had no where to get food because they were all closed. We thought we would go to the deli/snack bar or cafe/coffee shop to get something but they didn’t even have that!

Stayed 1 night in Aug 2024

6/10 Okay

Maya

Travelled with family, Travelled with group

12 Aug 2024

Liked: Cleanliness, amenities, property conditions & facilities

The animals around the beautiful property offer amazing views. However, there is room for improvement in the services. The restaurants are not top-notch, although the buffet was satisfying. Services are lacking in the pool and on the beaches. Maybe FS guests receive better treatment, but regular guests do not. The overall experience is subpar.

Stayed 5 nights in Aug 2024

10/10 Excellent

Barbara

9 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful facilities. I had a few inconveniences with the cleanliness of the room upon my arrival. This would be my biggest complaint. Some nights the outside noise in the hallways could be heard inside the room, which means they aren’t all that soundproof. However, I enjoyed my stay and the rooms were pleasingly decorated. Lovely and accesible staff all around the resort. Some buffets and restaurants could do upgrades, but overall delicious meals and food. Pools were great. Beach on the resort was beautiful with cristal clear waters, white sand and no sargassum.

Stayed 5 nights in Aug 2024