Krystal Ixtapa with optional All Inclusive

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Dates

January 2025

February 2025

Outdoor pool, open 9 AM to 8 PM, pool loungers

On the beach, sun-loungers, beach umbrellas, beach towels

Overview
Rooms
Location
Policies

Good

Popular amenities

All-inclusive

Bar

Room service

Gym

24/7 front desk

Spa

Explore the area

Boulevard Ixtapa S/N, Lote 4 y 4 A, Ixta Zihuatanejo, Ixtapa, GRO, 40880

El Palmar Beach
4 min walk
Bogart's
1 min walk
Central Bus Station
7 min drive
Ixtapa, Guerrero (ZIH-Ixtapa - Zihuatanejo Intl.)
26 min drive

Room options

Down duvets, in-room safe, desk, blackout curtains

King Ocean View

34 sq m
Ocean view
Sleeps 2
1 King Bed

Standard Room, 1 King Bed, Garden View

34 sq m
Sleeps 2
1 King Bed

Standard Room, Garden View

34 sq m
Sleeps 4
2 Double Beds

Superior Room, 1 King Bed, Sea View

34 sq m
Sea view
Sleeps 2
1 King Bed

Superior Room, Sea View

34 sq m
Sea view
Sleeps 4
2 Double Beds

Standard Room, Sea View

34 sq m
Sea view
Sleeps 4
2 Double Beds

Standard Non-Refundable Room

34 sq m
Sleeps 4
2 Double Beds

Similar properties

On private beach

Pool

Hot tub

All-inclusive

for 1 night

includes taxes & fees

14 Jan - 15 Jan

About this property

Family-friendly fun on the beach, with outdoor pool

Catch some rays at the beach or spend the day relaxing at Krystal Ixtapa with optional All Inclusive's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants.

Krystal Ixtapa with optional All Inclusive offers 255 accommodations with safes and hair dryers. Rooms open to balconies. Beds feature down comforters. Cable television is provided. Bathrooms include showers and complimentary toiletries. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 13 years old are not allowed in the spa.

During your stay at Krystal Ixtapa with optional All Inclusive, you're just a quick walk from El Palmar Beach. You'll find features like free self parking, plus 3 restaurants and 2 bars.

Free self parking
The 3 restaurants, poolside bar, and 2 bars/lounges offer choices for drinking and dining
Buffet breakfast served daily for a fee
Splash around at the waterslide or swim in the outdoor pool
Indulge with Thai massages, manicures and pedicures, or aromatherapy at the spa
Services include babysitting, supervised childcare, and dry cleaning/laundry
Onsite recreation includes a gym, fitness classes, and a playground
Just a 4-minute walk from El Palmar Beach and 6 minutes by foot from Delfiniti

Some rates at Krystal Ixtapa with optional All Inclusive are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Krystal Ixtapa with optional All Inclusive like an outdoor pool and a children's pool.

There are 3 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. This beach resort also offers a fitness center and a garden. Self parking is free.

This Ixtapa resort is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 11:00 AM and on weekends from 7:00 AM to 11:00 AM.

Krystal Ixtapa with optional All Inclusive has 3 restaurants on site.

Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Krystal Ixtapa with optional All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free Internet access

Parking and public transport

Free self-parking on site

Food and drink

Buffet breakfast available for a fee 7:00 AM–11:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: MXN 220 for adults and MXN 110 for children
3 restaurants
2 bars/lounges and 1 poolside bar
Room service available

Things to do

Fitness classes
Arcade/games room
Bike rentals
Billiards/pool table
Children's pool
Fitness centre
Full-service spa
Outdoor pool
Playground
Shopping
Volleyball

Family friendly

Arcade/games room
Babysitting (surcharge)
Children's pool
In-room childcare (surcharge)
Outdoor pool
Playground
Snack bar/deli
Supervised childcare (surcharge)
Water slide

Conveniences

Lift
Gift shop/newsstand
Reception hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Business services

Conference space
Meeting rooms

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Garden
Pool sunloungers

Spa

2 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - prenatal
Massage - sports
Massage - Swedish
Massage - Thai
Massage/treatment rooms
Reflexology
Sauna
Spa open daily
Hot tub

Accessibility

Lift

Beach towels
Smoke-free property

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Down duvet
Heating

Bathroom

Free toiletries
Hairdryer
Private bathroom
Shampoo
Shower
Towels

Entertainment

27-inch TV
TV channels

Connecting rooms available
Desk
Iron/ironing board
Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately MXN 220 for adults and MXN 110 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Pool access available from 9 AM to 8 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Ixtapa Krystal

Krystal Ixtapa Resort

Krystal Hotel Ixtapa

Krystal Ixtapa

Krystal Ixtapa Hotel Ixtapa

Nh Krystal Hotel Ixtapa

Nh Krystal Ixtapa

Nh Krystal Resort Ixtapa

Krystal Ixtapa Hotel

Krystal Ixtapa

Krystal Ixtapa with optional All Inclusive Resort

Krystal Ixtapa with optional All Inclusive Ixtapa

Krystal Ixtapa with optional All Inclusive Resort Ixtapa

Krystal Ixtapa with optional All Inclusive Reviews

7.2

Good

7.6/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

4/10 Poor

Miguel

Travelled with family, Travelled with partner

22 Sept 2024

Disliked: Cleanliness, amenities, property conditions & facilities

Nothing

Stayed 2 nights in Sep 2024

4/10 Poor

Alejandra

Travelled with family, Travelled with family and small children

28 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Not the best experience overall. Very poor choices for food. There were only three elevators for the entire hotel which two of them were only working most of the time allowing only 5 people at a time. While showering the water kept shutting off. The AC was not fully working at some point it seemed as it was turned off. I tend to travel 3/4 times a year. Definitely not a place I would visit again.

Stayed 5 nights in Jul 2024

4/10 Poor

Cristina

Travelled with partner

14 Jul 2024

Liked: Amenities

Disliked: Staff & service, property conditions & facilities

N/a

Stayed 2 nights in Jul 2024

6/10 Okay

Ivan

30 Jun 2024

Stayed 3 nights in Jun 2024

6/10 Okay

Saul

Travelled with family

25 Jun 2024

Liked: Staff & service

The Hotel is aging and needs some updates. the staff is attentive and helpful. the food is on par. Not great, but not bad either. The pool is way too crowded. drinks felt weak and watered down. views were great.

Stayed 3 nights in Jun 2024

2/10 Terrible

Marisela

24 Jun 2024

Disliked: Staff & service, amenities, property conditions & facilities

First time staying here. I got a room in the 11th Fl. They only have 3 elevators 1 was out of service. The elevators doesn’t have A/C so you feel suffocated and they take long. The pool is warm and dirty with all the kids in it. They don’t have an ice machine or a refrigerator in the room the food is not great. The worse part is that I didn’t have water the next morning! I wouldn’t stay here again.

Stayed 1 night in Jun 2024

2/10 Terrible

Mario

19 Jun 2024

Stayed 4 nights in Jun 2024

10/10 Excellent

Jesus

17 May 2024

Stayed 2 nights in May 2024

10/10 Excellent

Jesus

9 May 2024

Stayed 3 nights in May 2024

10/10 Excellent

Kenneth, Exeter

14 Apr 2024

Liked: Cleanliness, amenities, property conditions & facilities

Beautiful

Stayed 3 nights in Apr 2024

8/10 Good

salvador

6 Apr 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Apr 2024

10/10 Excellent

raquel

Travelled with family

30 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I liked the option to add breakfast buffet as part of our stay, made our mornings run smooth. In addition, our kids really enjoyed the water slide and having a lifeguard on for the entire time was a plus for peace of mind... hotel is beautiful but pool is a bit small as it was vacation time and hotel fully booked...

Stayed 3 nights in Mar 2024

10/10 Excellent

Josué

21 Mar 2024

Stayed 3 nights in Mar 2024

6/10 Okay

cathy

18 Mar 2024

Disliked: Amenities

Good location

Stayed 3 nights in Mar 2024

6/10 Okay

Sharon

9 Mar 2024

Liked: Cleanliness

Disliked: Property conditions & facilities

Catering more to the local population; poor English language skills. Food services had gone down hill since the last time I was there.

Stayed 11 nights in Feb 2024

2/10 Terrible

William

Travelled with family

6 Mar 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I paid for 1 night in Expedia but the hotel also charged me for the same night. No wash cloth, frayed towels, but biggest problem was no hot water. I talk to the front desk twice. Water was probably 75 degrees. I understand I am in Mexico but very few employees could speak English. Stayed 7 days prior at annother hotel and almost all employees could speak English. Had to extend my stay by 3 days but changed with in hours to 2 extra days. Had fantastic massage but I would never stay at this resort again too many other nice hotels in the area. This was our third year staying in Ixtapa.

Stayed 1 night in Feb 2024

4/10 Poor

Charles

Travelled with family

22 Feb 2024

Liked: Staff & service, property conditions & facilities

Disliked: Amenities

No refrigerator in room No hot water until last day.

Stayed 7 nights in Feb 2024

6/10 Okay

Efren

Travelled with family

12 Feb 2024

Beware of “all inclusive”

Travelers be wary. We got the all inclusive option, but it’s not what it seems. They will nickel and dime you at every turn, even if you’ve bought in to their all inclusive option. We needed some extra water and they charged us for more water bottles that you bring up to your room. At dinner we were watching the SuperBowl in one of the restaurants. The food was free but canned beer was not included. Another example of this was when we checking out. We were missing an electronic key for pool towels, and they wanted to charge is $37US for this missing plastic key. (600 pesos). Thankfully, ended up finding the missing key in my mom’s purse. The food was okay to good tasting. Service in the restaurants was good. Works were stay here again? Probably not. They didn’t seem to care about new travelers becoming loyal customers. Many workers do not speak fluent English. If you only speak English then you may have a difficult time having a conversation with some staff.

Stayed 1 night in Feb 2024

2/10 Terrible

Verified traveller

12 Feb 2024

Disliked: Cleanliness, room comfort

Is not fully all inclusive you have to pay for water and other essentials.

Stayed 1 night in Feb 2024

10/10 Excellent

Marco

Travelled with group

7 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Feb 2024

2/10 Terrible

susie

Travelled with family, Travelled with partner

3 Feb 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

We reserved a superior room and ended up getting a standard. They say that they provide down comforters but all it is a thin sheet. There was not any toiletries provided as it states. We arrived at 2 pm and pre checked in. The front desk said to come back at 4 which we did and we're told there was no rooms available yet. So we had to continue to wait. I believe that if you have a reservation and you know someone is checking in that's already been paid for you should have that room available that they requested. I have stayed at many hotels some I would like to go back to but this hotel I will not return to or recommend to friends or family.

Stayed 2 nights in Jan 2024

2/10 Terrible

Bonnie Jean, Grand Forks

2 Feb 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 10 nights in Jan 2024

6/10 Okay

Santos, Homewood

Travelled with partner

1 Feb 2024

Liked: Cleanliness, staff & service

We have stayed multiple times in Ixtapa / Zihua in the past and are both bilingual and have family in the area. Pros: Staff, cleanliness, pool, view, location Cons: Food, drinks, guests blocking chairs early and none available, the rooms lack basic necessities ie blankets, blow dryer, iron. Other: the hotel does offer day passes which can cause the pool to be way too crowded on weekends. Drink selection was terrible if you like a certain beer and there was no wine. The staff did however go out of their way to make you feel welcome. Special shout out to Marco and Javier at pool and Josefina at the breakfast buffet

Stayed 7 nights in Jan 2024

6/10 Okay

Jeffrey Thomas

Travelled with partner

31 Jan 2024

Liked: Cleanliness, staff & service

Need more umbrellas and new outdoor chairs around the pool. Need more wash cloths! New curtains with updated colors in the Jr suites. Need someone at the counter to speak better English

Stayed 7 nights in Jan 2024

6/10 Okay

kerrie

Travelled with partner

25 Jan 2024

Liked: Staff & service

The location was excellent to the center of Ixtapa and the beach. The resort was noisy at night and we had difficulty sleeping. The breakfast was good. I think we are not resort people and probably should not be staying at an all inclusive tesort.

Stayed 7 nights in Jan 2024