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4.4 out of 5

"Great service and excellent location would highly recommend for a vacation " More

By a verified traveller on Mon 04 Nov 2019

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Club Room

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Amiri Family Suite Club lounge Access including Breakfast, Evening Cocktail hours & Soft Refreshment

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Presidential Suite, 1 Bedroom, Non Smoking

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Family Deluxe Room

Bed Count 1 Full Bed Maximum Occupancy 5 Max

Suite, 3 Bedrooms

Bed Count 3 Full Beds Maximum Occupancy 7 Max

Superior Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Sheraton Mall of the Emirates Hotel, Dubai. During your stay, you'll be connected to a shopping centre and within walking distance of Mall of the Emirates. Free WiFi in public areas, free valet parking and a free beach shuttle are available.

  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Turkish cuisine at Besh Turkish Kitchen, one of the property's 2 restaurants and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Wired Internet for a fee
  • Take a swim in the 2 outdoor pools
  • Treat yourself to Swedish massages, body scrubs or body treatments at Shine Spa
  • Services include a lifeguard on-site, dry cleaning/laundry and a concierge
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Within a 15-minute walk of Mall of the Emirates and Ski Dubai
  • Free beach shuttle service

Sheraton Mall of the Emirates Hotel, Dubai ratings based on 11 Verified Reviews

Review Summary
4.4 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Mall of the Emirates Hotel, Dubai

Everyone (6) Couples (2) Family (2)
5 out of 5
Great service and excellent location would highly recommend for a vacation

Posted by on 4 Nov 2019

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Comment from Hotel Management

10 Dec 2019 by Yves Tarabout, General Manager

Dear Moin Leghari, Thank you for choosing Sheraton Mall of the Emirates, and thank you for the positive review. I am happy that you enjoyed the location and hope that we will have the pleasure of receiving you again in the future. Warm regards

2 out of 5
There was nothing unique about this property. It is standard Sheraton beige business hotel. The location is near a busy road and no nice attractions nearby. The only good thing and the reason I booked it is it is attached to the Mall of the Emirates. My booking was wrong and the hotel receptionist was very unhelpful in trying to sort this even though I had written confirmation. Tried to hustle me into an upgrade and to pay more money when it was already expensive enough. Missed out on 2 days breakfast with no recompense! And to add insult to injury they charged the hotel bill which I paid in cash to my credit card as well. I am still trying to get this resolved. Very disappointing!

Posted by on 25 Mar 2019

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5 out of 5
L’emplacement est très bien, ce que je n’ai pas du tout apprécié c’est l’odeur de l’humidité qui dégage des chambres dès qu’on ouvre la porte.. une odeur insupportable

Posted by on 29 Dec 2021

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Comment from Hotel Management

26 Jan 2022 by Gurnoor Bindra

Chère Atya Nouran, Merci beaucoup d'avoir publié un avis sur votre récent séjour chez nous. vos commentaires sont bien notés et partagés avec notre équipe pour des améliorations ultérieures. Sincères amitiés, Gurnoor Bindra Directrice Générale

5 out of 5
Sehr schönes Hotel, direkt in der Mall of Emirates. Wunderschöne grosse Zimmer, mit grossem Badezimmer aus Glas. Zwei fantastische Pools auf dem Dach, 24. Stock, mit viel Sonne, bequemen Liegen und sehr grossen Badetüchern. Frühstücks-Büffet lässt keine Wünsche offen. Sehr freundliche und sehr aufmerksame Mitarbeiter. Ausgezeichnete Zimmer-Reinigung mit Frottee-Tier auf Bett. Hotel nicht mehr ganz neu, aber sehr gepflegt.

Posted by , from Müllheim on 27 Jan 2021

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Comment from Hotel Management

28 Jan 2021 by Yves

Dear Anita, Thank you for sharing you feedback with us. I am happy that you enjoyed your recent stay with us, our facilities and location. Thank you for your loyalty to Marriott International and I hope to have the pleasure of meeting you during a future visit. Warm regards Yves Tarabout General Manager

5 out of 5
Sehr schönes Hotel, schönes und grosszügiges Zimmer, freundliches und hilfsbereites Personal, super Frühstücksbuffet...einfach perfekt

Posted by on 4 Feb 2020

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Comment from Hotel Management

7 Feb 2020 by Yves Tarabout

Sehr geherter Gast, Vielen Dank für Ihre Kommentare und Bemerkungen. Ich freue mich sehr, dass Ihnen unsere Hotelzimmer und Servicekraft in allen bereichen so gut gefallen haben und das alles zu Ihrer Zufriedenheit war. Wir freuen uns auf Ihren nachsten Besuch im Hotel bald wieder. Vielen dank dass Sie unser Hotel, das Sheraton Mall of the Emirates Hotel gewahlt haben. Mit freundlichen Grüssen, Yves Tarabout Hotelmanager

4 out of 5
Positiv: + Lage + Personal und Service + Rooftop und Swimmingpool + Hotelrestaurant + -kaffe Negativ: - Bar nur für Raucher - Hotelzimmer in den unteren Etagen lärmig

Posted by on 16 Jan 2020

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Comment from Hotel Management

7 Feb 2020 by Yves Tarabout

Sehr geherter Gast, Vielen Dank für Ihre Kommentare und Bemerkungen. Ich freue mich sehr, dass Ihnen unser Dachaussicht und Servicekraft in allen bereichen so gut gefallen haben und das alles zu Ihrer Zufriedenheit war. Wir freuen uns auf Ihren nachsten Besuch im Hotel bald wieder. Vielen dank dass Sie unser Hotel, das Sheraton Mall of the Emirates Hotel gewahlt haben. Mit freundlichen Grüssen, Yves Tarabout Hotelmanager

4 out of 5
Direkter Zugang zur Mall. Frühstücksbuffet ist vielseitig mit indisch, arabisch & kontinental. Zimmer sind gross.

Posted by on 27 Dec 2019

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Comment from Hotel Management

7 Jan 2020 by Yves Tarabout General Manager

Dear Guest, Many thanks for sharing your feedback with us. I am happy that you enjoyed the Mall access and hope that we will have the pleasure of receiving you again in the future. Warm regards

5 out of 5

Posted by on 21 Aug 2019

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Comment from Hotel Management

11 Sep 2019 by Yves

Dear Guest, Thank you for sharing your feedback with us, we hope to see you again soon. Thank you for choosing Sheraton Mall of the Emirates Hotel, Dubai. Warm regards, Yves Tarabout General Manager

4 out of 5

Posted by on 29 Mar 2019

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Comment from Hotel Management

27 May 2019 by Sheraton MOE

Dear Guest, Thank you for taking the time to share your feedback with us. I am so pleased to hear that you enjoyed your stay with us and that everything was to your liking. We look forward to welcoming you back on your next trip to Dubai and thank you for choosing Sheraton Mall of the Emirates Hotel, Dubai. Warm regards, Yves Tarabout General Manager

5 out of 5
Es ist alles in der Nähe. Die Metro, die Mall und der Strand mit Taxi etwa 5-6 Minuten. Taxi für Ihres (Dubai) Verhältnis nicht teuer. Direkter Weg aus Hotel in die Mall war perfekt. Die Zeit während dem Ramadan ist einwenig anderst man findet nicht überall was zu essen aber in der Mall gibt es ausgerechnet den ganzen Tag ein FoodHall.

Posted by , from Schweiz Luzern on 22 May 2018

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About the Sheraton Mall of the Emirates Hotel, Dubai

Location Sheikh Zayed Road - Al Barsha, Dubai, 450309

Property Features

After a day on the snow, indulge in a treatment at the full-service spa or enjoy a swim in one of the 2 outdoor swimming pools. Sheraton Mall of the Emirates Hotel, Dubai helps provide the perfect winter holiday with ski storage, ski passes, and shopping on site. At the end of the day, order après-ski drinks at one of the hotel's 2 bars/lounges. There are 2 restaurants on site, along with a coffee shop/cafΘ. A computer station is on site and WiFi is free in public spaces. This luxury hotel also offers a 24-hour fitness centre and a sauna. Limited free parking is available on a first-come, first-served basis. Smoking is allowed in designated areas at this 5-star Dubai hotel.

  • 1 building
  • 481 guestrooms or units
  • 24 levels
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 3289 sq ft of conference space
  • 306 sq. m of conference space
  • Built in 2010
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski lift tickets
  • Ski equipment storage
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Pool or billiards table
  • Garden
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 2
  • Free WiFi
  • Soundproofed rooms
  • Snack bar/deli
  • Laundry facilities
  • Free cots/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi , Wired internet access (surcharge)

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking , Parking (limited spaces)

Transport

  • Metro station: Mall of the Emirates Station (0.4 km / 0.2 mi)
  • Property shuttles: Free beach shuttle
  • Parking: Free valet parking and self parking

Room Amenities

Sheraton Mall of the Emirates Hotel, Dubai offers 481 air-conditioned accommodations with minibars and laptop-compatible safes. Pillowtop beds feature down duvets. Televisions come with premium satellite channels. Bathrooms include dressing gowns, slippers, bidets and complimentary toiletries. This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

  • Pillowtop beds
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Down blanket
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hairdryer
  • Laptop safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control (heating)
  • Connecting rooms available
  • Wardrobe or cupboard
  • Change of bedsheets (on request)
  • Desk chair

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.

Besh Turkish Kitchen – This restaurant specialises in Turkish cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available. Reservations are required.

Spartan Sports Bar – This sports bar specialises in international cuisine and serves lunch, dinner and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Happy hour is offered. Open daily.

Sanctuary Pool Bar – This poolside rooftop bar specialises in international cuisine and serves lunch and light fare. A children's menu is available. Open daily.

OAnjo – Overlooking the pool, this restaurant specialises in Fusion cuisine and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). Reservations are required. Open selected days.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

  • Snowboarding nearby
  • Water skiing nearby
  • Golfing nearby
  • Snorkelling nearby
  • Surfing/bodyboarding nearby
  • Mountain biking nearby
  • Fishing nearby
  • Windsurfing nearby
  • Horse riding nearby
  • Ice skating nearby
  • Bicycle rentals nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Sailing nearby
  • Downhill skiing on site
  • Scuba diving nearby

Spa Services

Shine Spa has 5 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including Ayurvedic. The spa is open daily.

  • Number of treatment rooms 5
  • Couples treatment rooms
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Ayurvedic treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Sports massage
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AED 150.0 per stay.
  • Free cots (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at Sheraton Mall of the Emirates Hotel, Dubai

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, Eurocard and cash. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

  • Debit cards not accepted
  • Car recommended
  • UnionPay
  • Staffed front desk
  • Children stay free - maximum age 12
  • Comprehensive food waste policy
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Comprehensive recycling policy
  • Children stay free
  • Service animals not allowed
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 75 per person
  • Fee for in-room wired Internet: AED 50 per day (rates may vary)
  • Rollaway bed fee: AED 150.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Sheraton Dubai Mall Emirates
  • Sheraton Dubai Mall Emirates Hotel
  • Pullman Dubai Mall Of The Emirates Hotel Dubai
  • Sheraton Mall Emirates Hotel Dubai
  • Sheraton Mall Emirates Hotel
  • Sheraton Mall Emirates Dubai
  • Sheraton Mall Emirates
  • Sheraton Dubai Mall of the Emirates Hotel
  • Sheraton Mall of the Emirates Hotel, Dubai Hotel
  • Sheraton Mall of the Emirates Hotel, Dubai Dubai
  • Sheraton Mall of the Emirates Hotel, Dubai Hotel Dubai

You should know

  • Pool access available from 7:00 AM to 7:00 PM
  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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