Atlantis, The Palm

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Atlantis, The Palm

Front of property – evening/night
Exterior
3 bars/lounges, swim-up bar, poolside bar
Water park
Property amenity

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • Room service
  • On private beach
  • Pool
  • Spa
  • Breakfast available

Explore the area

Map
Crescent Road, The Palm, Dubai
  • Aquaventure
    5 min walk
  • Lost Chambers Aquarium
    13 min walk
  • Marina Beach
    19 min drive
  • Dubai (DXB-Dubai Intl.)
    39 min drive

Room options

Club Room, 2 Queen Beds, Ocean View (Imperial)

  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds (Imperial | Palm View)

  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Club Room, 1 King Bed, Ocean View (Imperial)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed (Imperial | NYE | Palm View)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed, Ocean View (Imperial | NYE)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Club Room, 2 Queen Beds (Imperial | NYE | Palm View)

  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Family Room, 2 Bedrooms (Mandatory Gala Dinner)

  • 90 sq m
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

Family Room, 2 Bedrooms

  • 90 sq m
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

Club Room, 2 Queen Beds, Ocean View (Imperial | NYE)

  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Club Room, 1 King Bed (Imperial | Palm View)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Skyline Suite, 2 Bedrooms (Full Board & Extraordinary Inclusion)

  • 101 sq m
  • Sea view
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Suite, 2 Bedrooms (Regal-FullBoard & Extraordinary Incl.)

  • 211 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Suite, 2 Bedrooms, Terrace (Full Board & Extraordinary Inclusion)

  • 148 sq m
  • Sleeps 6
  • 1 King Bed and 2 Queen Beds

Skyline Suite (FullBoard & Extraordinary Incl.)

  • 101 sq m
  • Sleeps 4
  • 1 King Bed

Family Room, 2 Bedrooms (Club - Full Board & Extraordinary Inc)

  • 90 sq m
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Family Room, 2 Bedrooms (Full Board & Extraordinary Inclusion)

  • 86 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

Room, 1 King Bed (Imperial-FullBoard&Extraordinary Incl)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed (Ocean-FullBoard & Extraordinary Incl.)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed (Palm -FullBoard & Extraordinary Incl.)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds (Imperial-FullBoard&Extraordinary Incl)

  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Family Room, 2 Bedrooms (Club)

  • 90 sq m
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Room, 2 Queen Beds (Ocean-FullBoard & Extraordinary Incl.)

  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Family Room, 2 Bedrooms (Club - Mandatory Gala Dinner)

  • 90 sq m
  • Ocean view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Room, 2 Queen Beds (Palm -FullBoard & Extraordinary Incl.)

  • 45 sq m
  • Sea view
  • Sleeps 4
  • 2 Queen Beds

Suite (Regal-FullBoard & Extraordinary Incl.)

  • 164 sq m
  • Partial sea view
  • Sleeps 4
  • 1 King Bed

Suite, Terrace (Full Board & Extraordinary Inclusion)

  • 94 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Room, 2 Queen Beds (Palm)

  • 45 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (Ocean)

  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Presidential Suite

  • 220 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

Honeymoon Suite (Underwater Suite)

  • 165 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Suite (Neptune Underwater)

  • 165 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

Room, 1 King Bed (Palm)

  • 45 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed (Ocean)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Grand Suite (Atlantis)

  • 429 sq m
  • Beach view
  • Sleeps 6
  • 2 King Beds

Skyline Suite

  • 101 sq m
  • Partial ocean view
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms, Terrace

  • 141 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Suite, 2 Bedrooms (Regal)

  • 211 sq m
  • Beach view
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Suite, 2 Bedrooms (Skyline)

  • 148 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

Room, 1 King Bed (Imperial | Ocean | Extra Inclusions)

  • Sleeps 3
  • 1 King Bed

Room, 1 King Bed (Imperial | Palm | Extra Inclusions)

  • Sleeps 3
  • 1 King Bed

Room, 2 Queen Beds (Imperial | Ocean | Extra Inclusions)

  • Sleeps 4
  • 2 Queen Beds

Room, 2 Queen Beds (Imperial | Palm | Extra Inclusions)

  • Sleeps 4
  • 2 Queen Beds

Suite, Terrace (Mandatory Gala Dinner)

  • 94 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

Suite (Regal Mandatory Gala Dinner)

  • 164 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

Deluxe Room, 2 Queen Beds (Palm Mandatory Gala Dinner)

  • 45 sq m
  • Beach view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 2 Queen Beds (Ocean Mandatory Gala Dinner)

  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Club Room, 2 Queen Beds (Imperial Mandatory Gala Dinner)

  • 45 sq m
  • Sleeps 4
  • 2 Queen Beds

Deluxe Room, 1 King Bed (Palm Mandatory Gala Dinner)

  • 45 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 1 King Bed (Ocean Mandatory Gala Dinner)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Club Room, 1 King Bed (Imperial Mandatory Gala Dinner)

  • 45 sq m
  • Sleeps 3
  • 1 King Bed

Skyline Suite (Mandatory Gala Dinner)

  • 101 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

Suite, 2 Bedrooms, Terrace (Mandatory Gala Dinner)

  • 148 sq m
  • Beach view
  • Sleeps 6
  • 2 King Beds

Suite, 2 Bedrooms (Regal Mandatory Gala Dinner)

  • 211 sq m
  • Beach view
  • Sleeps 6
  • 2 King Beds

Skyline Suite, 2 Bedrooms (Mandatory Gala Dinner)

  • 148 sq m
  • Beach view
  • Sleeps 6
  • 2 King Beds

Suite, Terrace

  • 94 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

Suite (Regal)

  • 164 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed

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About this property

Atlantis, The Palm

Luxury hotel on the beach, with 2 outdoor swimming pools
Catch some rays on Atlantis, The Palm's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 20 restaurants.
Atlantis, The Palm offers 1539 accommodations with iPod docking stations and minibars. Rooms open to furnished balconies or patios. Beds feature premium bedding. 60-inch LED televisions come with premium satellite channels and pay movies. Bathrooms include bathtubs or showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Dubai hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A private beach, 3 outdoor tennis courts, a health club, and a complimentary water park with a lazy river and waterslides are featured at the hotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Shuiqi has 27 treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Our customers tell us they can't get enough of the helpful staff at Atlantis, The Palm. During your stay, you're just a quick walk from Aquaventure. Features include free WiFi in public areas and free valet parking, plus 2 outdoor pools.
  • Free WiFi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Free valet parking and self parking
  • Options for a bite to eat or a refreshing drink include 20 restaurants, a coffee shop, a swim-up bar, and a poolside bar
  • Buffet breakfast served daily for a fee
  • Splash around at the free water park with a lazy river or swim in the 2 outdoor pools
  • Treat yourself to body wraps, massages, or manicures and pedicures at Shuiqi
  • Services include babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes a private beach, 3 outdoor tennis courts, and a gym
  • Guests have great things to say about the overall condition of the property and the clean accommodations
  • Just a 5-minute walk from Aquaventure and 7 minutes by car from Nakheel Mall
  • Airport shuttle service available for a fee
Simply walk outside to feel the sun on your face at the sand beach. Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and umbrellas. At Atlantis, The Palm you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 20 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. Public spaces have free WiFi and wired Internet. This luxury hotel also offers a complimentary water park, a children's pool, and outdoor tennis courts. Free self parking and valet parking are available.

This 5-star Dubai hotel is smoke free.

For a fee, guests can enjoy buffet breakfast daily from 7 AM to 10 AM.
Atlantis, The Palm has 20 restaurants on site.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Indonesian, Italian, Japanese, Portuguese, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10 AM: AED 170 per person
  • 20 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 2 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/games room
  • Bike rentals
  • Children's pool
  • Ecotours
  • Fitness centre
  • Free water park access
  • Full-service spa
  • Helicopter/aeroplane tours
  • Kayaking
  • Playground
  • Racquetball/squash
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/body boarding
  • Tennis
  • Ziplining

Family friendly

  • 2 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Free cots/infant beds
  • Free water park access
  • In-room childcare (surcharge)
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)
  • Water slide

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Pool sunloungers
  • Private beachfront location

Spa

  • 27 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Sauna
  • Hot tub

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Lift door width (centimetres): 81
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • 10 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Dressing gowns
  • Bath or shower
  • Bidet
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Towels

Entertainment

  • 60-inch LED TV
  • iPod dock
  • Films for purchase
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Guests should notify the property in advance of their flight details.
Aquaventure water park may not be open daily. Guests should contact the property directly for hours of operation.
All guests must show a valid passport or Emirates ID (for UAE residents) at check-in. These are the only forms of identification accepted at this property.
Guests booked in an Imperial Club room must contact this property at least 48 hours in advance to schedule airport transportation.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 13 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 797 per night.
  • Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • New Year's Eve (31 December) Gala Dinner per adult: AED 1350
  • New Year's Eve (31 December) Gala Dinner per child: AED 625 (from 4 to 13 years old)
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AED 170 per person
  • Airport shuttle fee: AED 900 per vehicle (roundtrip, maximum occupancy 4)
  • Rollaway bed fee: AED 797 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Atlantis, The Palm offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child 13 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Atlantis
Atlantis Hotel
Atlantis Hotel Palm
Atlantis Palm
Palm Atlantis
Atlantis The Palm Dubai
Atlantis The Palm Hotel Dubai
Atlantis Palm Hotel Dubai
Atlantis Palm Hotel
Atlantis Palm Dubai
Atlantis The Palm
Atlantis, The Palm Hotel
Atlantis, The Palm Dubai
Atlantis, The Palm Hotel Dubai

Atlantis, The Palm Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1023 out of 1235 reviews" "
Rating 8 - Good. 108 out of 1235 reviews" "
Rating 6 - Okay. 42 out of 1235 reviews" "
Rating 4 - Poor. 25 out of 1235 reviews" "
Rating 2 - Terrible. 37 out of 1235 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vivian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel going back soon
Stayed 3 nights in Aug 2024

10/10 Excellent

Rodrigo Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Deanna Suzanne

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Amazing stay from start to finish. Nowhere better to stay in Dubai. The Atlantis thinks of everything! Loved it thank you.
Stayed 4 nights in Aug 2024

10/10 Excellent

Lina

Stayed 7 nights in Aug 2024

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Julie Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely beautiful hotel with everything and more you could need. The staff are being first class and are beautiful, kind people
Stayed 7 nights in Aug 2024

4/10 Poor

Eshar Kaur

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Initially we arrived and stayed in a family room on the west wing right by the Heli-pad and a view overlooking JUST CONSTRUCTION when we had paid for a pool/palm view. After a terribly noisy night we complained at the front office to get moved onto a room on the 22 floor on the East wing that we later came to find out was even worse then the noisy room. It had clearly been off for some time hence was available to let. It smelt so bad of food and mould/musk that it was impossible to breath fully in that room. There were signs of water damage on the ceiling which affected our health immediately of being in the room for more than half an hour. Both my son and husband developed health issues with Smolensk eyes and respiratory difficulties even though none of us are asthmatic. My daughter broke out with a rash all over her arms and back. I raised this immediately with housekeeping and they offered to come in and spray the room with air freshener and powder clean the carpet?!? I forced the stay in the room for a night before I could log a complain and be moved for the 3rd time. Evenly we were offered a suitable room that matched our criteria on booking. At the end of our stay I asked to speak to the manger to discuss this and what they would be willing to do for us the least a gesture of goodwill but the Resort Manager Jalal was completely uncooperative and refused to discount the one nights stay. Terribly hospitality on this occasion.
Stayed 15 nights in Jul 2024

10/10 Excellent

supinah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Gee Kin

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would recommend this hotel to any family. Really child friendly with everything you need under one roof. All staff are very accommodating and friendly - service with a smile.
Stayed 5 nights in Aug 2024

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Attention to detail is unreal, amazing hotel.
Stayed 4 nights in Aug 2024

10/10 Excellent

Neelima Yesmin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I felt very welcomed by all staff members and house keeping! Very kids friendly and great options for kids entertainment
Stayed 7 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
Amazing Service from start to finish!
Stayed 2 nights in Aug 2024

10/10 Excellent

Munira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic 2 night stay at the Atlantis! Amazing room with beautiful views! Great service from all the teams!
Stayed 2 nights in Aug 2024

6/10 Okay

Sepi, Rockville

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service
If you are looking for a 5 star hotel this one is not it. The food is quite average and some staff are snooty and rude. The hotel is super busy with lots of people coming in for a day visit so it’s definitely not private or quiet. The rooms are older and lots of noise is heard from outside. If you’re looking for a top notch experience, it’s best to stay at a 5 star hotel and do a day visit for the water park. We have paid less a night at the Four Seasons or the St Regis and received much better service, food and rooms. This was not a good experience for the adults in our group.
Stayed 3 nights in Aug 2024

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

2/10 Terrible

Taheraa

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Dinakaran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a 5 star stay in a 5star hotel. Staff that we encountered were friendly, polite and helpful. This includes the bell boys, staff at checking in, room services, in room dining, pool staff, buggy drivers etc.. I also got someone to open our padlocks for our suitcases. Breakfast at Saffron was fantastic with so many cuisines. Tickets for the Aquaventure water park and aquarium was included and it kept us busy. We had spent a fortune but it was worth the money spent.
Stayed 3 nights in Aug 2024

8/10 Good

Arvindbhai Kikabhai

Liked: Cleanliness, staff & service, property conditions & facilities
No sitting area
Stayed 5 nights in Aug 2024

10/10 Excellent

carla

Liked: Cleanliness, staff & service, property conditions & facilities
The best holiday we have ever been on will be back again soon!
Stayed 2 nights in Aug 2024

10/10 Excellent

Nicholas John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding- will definitely return.
Stayed 13 nights in Aug 2024

10/10 Excellent

Carlo, Warrington

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent property. Staff first class. Waterpark brilliant.
Stayed 6 nights in Aug 2024

8/10 Good

albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is super busy, sometimes needed to wait for more than 30 mins to be seated. Room condition is great but lack technology…..eg all lights needed to be switched off one by one, drapes are closed and opened by hand.
Stayed 3 nights in Aug 2024

10/10 Excellent

vatsal

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 2 nights in Jun 2024

10/10 Excellent

keresha Chaneva

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was excellent and the service was on point at all times.
Stayed 7 nights in Aug 2024