Palace Downtown

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VIP Access

Choose dates to view prices

Dates

December 2024

January 2025

Outdoor pool, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)

Minibar, in-room safe, blackout curtains, soundproofing

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar

Pool

Spa

Room service

Breakfast available

Laundry

Explore the area

Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai

Souk al Bahar
2 min walk
Dubai Mall
6 min walk
KidZania
9 min walk
Dubai (DXB-Dubai Intl.)
21 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Club Suite (Palace Fountain View)

105 sq m
Sleeps 4
1 King Bed

Deluxe Room (Fountain View)

51 sq m
Sleeps 4
1 King Bed

Junior Suite Lake View

70 sq m
Lake view
Sleeps 4
1 King Bed

Palace Room, Fountain View

51 sq m
Sleeps 4
1 King Bed

Deluxe Lake View Room

51 sq m
Lake view
Sleeps 4
1 King Bed

Palace Room, Lake View

51 sq m
Lake view
Sleeps 4
1 King Bed

Diplomatic Suite, Lake View

105 sq m
Lake view
Sleeps 4
1 King Bed

Palace Suite, Lake View

105 sq m
Lake view
Sleeps 4
1 King Bed

Similar properties

Pool

Spa

Kids pool

Parking included

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Luxury Dubai hotel connected to a shopping center, steps from Dubai Fountain

A full-service spa, an outdoor pool, and a restaurant are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.

Palace Downtown offers 242 accommodations with minibars and safes. Rooms open to balconies. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and bidets.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Our customers tell us they can't get enough of the helpful staff at Palace Downtown. During your stay, you'll be connected to a shopping center, and just a quick walk from Dubai Mall. Enjoy features like free WiFi in public areas and free valet parking, plus a full-service spa.

Free WiFi and wired Internet
Free valet parking and self parking
Drinking and dining options include a coffee shop, a restaurant, a poolside bar, and a bar/lounge
Buffet breakfast served daily for a fee
Take a swim in the outdoor pool
Treat yourself to hydrotherapy, body wraps, or body treatments at the spa
Services include a lifeguard on site, dry cleaning/laundry, and a concierge
Onsite recreation includes a gym, a steam room, and a sauna
Guests have great things to say about the helpful staff and the proximity to shopping
Steps from Dubai Fountain and 6 minutes by foot from Dubai Mall
Airport, shopping center, and local-area shuttle service available for a fee

Palace Downtown offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

A business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 18299 square feet (1700 square meters) and includes conference space. A children's pool, a sauna, and spa services are also featured at the luxury Palace Downtown. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Palace Downtown has a restaurant on site.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Bulgarian, English, Filipino, French, Hindi, Russian

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Free self-parking on site
Free valet parking on site
Wheelchair-accessible parking available
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Local area shuttle (surcharge)
Limo/town car service
Shopping centre shuttle (surcharge)

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: AED 160 per person
1 restaurant and 1 coffee shop/cafe
1 poolside bar and 1 bar
24-hour room service
Coffee/tea in a common area

Things to do

Children's pool
Full-service spa
Health club
Lifeguards on-site
Outdoor pool
Sauna
Shopping
Steam room

Family friendly

Children's pool
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)
Soundproofed rooms

Conveniences

ATM/banking services
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Library

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference space (18299 square feet)
Meeting rooms

Outdoors

Lifeguards on site
Pool cabanas (surcharge)
Pool sunloungers
Pool umbrellas

Spa

Aromatherapy
Body scrubs
Body treatments
Body wraps
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage/treatment rooms
Reflexology
Hot tub
Steam room
Turkish bath/hammam

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Lift door width (centimetres): 110
Wheelchair-accessible parking
3 on-site accessible parking spaces
Wheelchair-accessible path to lift
Wheelchair-accessible (may have limits)

At least 80% of lighting from LEDs
Designated smoking areas
Double-glazed windows
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Pillow menu
Rollaway/extra beds (surcharge)

Bathroom

Dressing gowns
Bidet
Free toiletries
Hairdryer
Private bathroom
Separate bath and shower
Towels

Entertainment

42-inch LCD TV
Satellite channels

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water
Minibar

Connecting rooms available
Electrical adapters/chargers
Energy-saving switches
Free newspapers
Iron/ironing board
LED light bulbs
Phone
Safe
Slippers
Soundproofing
Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

Check-in is 2 PM on December 31 to avoid temporary road closures.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! One child 4 years old or younger stays free when using existing bedding.

Rollaway/extra beds are available for AED 350.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: AED 500 per night
A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately AED 160 per person
Airport shuttle fee: AED 400 per vehicle (one-way, maximum occupancy 3)
Rollaway bed fee: AED 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Palace Downtown offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

Pool access available from 7:00 AM to 7:00 PM.
One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Dubai Downtown Palace

Palace Downtown Dubai

Palace Dubai Downtown

Palace Hotel Dubai Downtown

Palace The Old Town Dubai

The Palace Old Town

The Palace The Old Town Hotel Dubai

Palace Downtown Dubai Hotel

Palace Downtown Hotel

The Palace Downtown Dubai

Palace Downtown Hotel

Hotel Palace Downtown Dubai

Dubai Palace Downtown Hotel

Hotel Palace Downtown

Palace Downtown Dubai

The Palace Downtown Dubai

Palace Hotel

Palace

Palace Downtown Hotel

Palace Downtown Dubai

Palace Downtown Hotel Dubai

Palace Downtown Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

William

Travelled with partner

14 Aug 2024

Liked: Amenities

Great property and location.

Stayed 4 nights in Aug 2024

10/10 Excellent

Sam

11 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Aug 2024

10/10 Excellent

Wanda

Travelled with family

9 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Check in was amazing very professional and knowledgeable Made us feel right at home .

Stayed 4 nights in Aug 2024

8/10 Good

M HABIB

6 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great staff!

We mostly dealt with Osama and Sido and they were both super helpful and accommodating. Having such lovely staff at the front desk makes all the difference. They knew every guest and made sure to make us feel at home. The hotel is super clean and well kept, house keeping staff was very good too. The only problem was the noise level. We were under the impression that it would be double glazed windows. But they weren’t and we could hear the entire fountain show very clearly. Osama was kind enough to offer us a quieter room. The hotel is almost connected to the mall which is great if you’re there for shopping. Time out market is a 2 minute walk so lots of good options to eat nearby. But the noise level in the room from 6:30 to 11:30 is an issue.

Stayed 4 nights in Aug 2024

10/10 Excellent

Janelle

Travelled with family and small children

5 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Fantastic food, friendly to kids, very clean. However when we tried to let them know we needed to check in early we could not get a hold of them online or via phone. The booking was made via Expedia so maybe that’s why. When we arrived at 6am they let us check in early, but was a bit nerve wracking in the lead up as we had a 14 hour flight. Oh, we booked a kids bed and had to ask for it to be brought to the room, also booked a kids bathrobe but wasn’t there either when we arrived

Stayed 2 nights in Jul 2024

10/10 Excellent

Xudong

4 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Jul 2024

10/10 Excellent

Harold

31 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Jul 2024

10/10 Excellent

jamil

Travelled with family

31 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Jul 2024

10/10 Excellent

Rajesh

Travelled with family and small children

30 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent hotel in an excellent location. Walkable to Dubai mall. Very convenient.

Stayed 2 nights in Jun 2024

10/10 Excellent

Isha

26 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AMAZING VIEWS

Amazing stay Best views

Stayed 1 night in Jul 2024

10/10 Excellent

Chris

Travelled with family

25 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 1 night in Jul 2024

10/10 Excellent

Farokh

Business traveller

19 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

There is almost nothing about this hotel to dislike. Palace provides all the things that business or pleasure traveler would wish. Just ONE suggestion: there are two coffee tables in each room but there is no desk for business guests to sit and work. There is space for it. Just needs to replace a table with a desk and add a chair.

Stayed 4 nights in Jul 2024

10/10 Excellent

Fyad

18 Jul 2024

Stayed 3 nights in Jul 2024

10/10 Excellent

Sharif

16 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

10/10 Excellent

Hazeem

14 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Jul 2024

10/10 Excellent

Dimitris

Travelled with family

13 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel with the perfect location right next to Dubai mall and Burj Khalifa.

Stayed 3 nights in Jul 2024

10/10 Excellent

adeel

Business traveller, Travelled with family

12 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 7 nights in Jul 2024

10/10 Excellent

Nassar, Nj

11 Jul 2024

Liked: Amenities

Great place

Stayed 1 night in Jul 2024

10/10 Excellent

Abdulla

Travelled with family

10 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful stay

It was a wonderful stay in every detail, starting from the reception with Mr. Shahab, who welcomed us and facilitated the check-in process, through all the hotel staff. Thank you. We will definitely come back to you.

Stayed 2 nights in Jul 2024

10/10 Excellent

Hayati

Travelled with family

9 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great location,excellent hotel,great staff. Highly recommend.

Stayed 5 nights in Jun 2024

10/10 Excellent

Jacqueline

8 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Disliked: Amenities

The staff was amazing

Stayed 2 nights in Jul 2024

10/10 Excellent

Matar

8 Jul 2024

Stayed 2 nights in Jul 2024

10/10 Excellent

PAUL

Travelled with family and small children

8 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent hotel great location

Stayed 1 night in Jul 2024

10/10 Excellent

Grace

Travelled with group

6 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property was lovely. Perfect location if spending a few nights. Staff was so welcoming. We had just come from a month in Africa and had just casual clothing….. not a problem. Unpretentious

Stayed 2 nights in Jul 2024