Palace Downtown

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VIP Access

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Dates

December 2024

January 2025

Outdoor pool, open 7:00 AM to 7:00 PM, pool cabanas (surcharge)

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar

Pool

Spa

Room service

Breakfast available

Housekeeping

Explore the area

Sheikh Mohammed Bin Rashed, Boulevard Downtown Dubai, Dubai, Dubai

Souk al Bahar
2 min walk
Arabeska Restaurant
1 min walk
Dubai Trolley Station 2 Tram Station
4 min walk
Dubai (DXB-Dubai Intl.)
21 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Club Suite (Palace Fountain View)

105 sq m
Sleeps 4
1 King Bed

Minibar, in-room safe, blackout curtains, soundproofing

Deluxe Room (Fountain View)

51 sq m
Sleeps 4
1 King Bed

Junior Suite Lake View

70 sq m
Lake view
Sleeps 4
1 King Bed

Palace Room, Fountain View

51 sq m
Sleeps 4
1 King Bed

Deluxe Lake View Room

51 sq m
Lake view
Sleeps 4
1 King Bed

Palace Room, Lake View

51 sq m
Lake view
Sleeps 4
1 King Bed

Diplomatic Suite, Lake View

105 sq m
Lake view
Sleeps 4
1 King Bed

Palace Suite, Lake View

105 sq m
Lake view
Sleeps 4
1 King Bed

Similar properties

Pool

Spa

Kids pool

Parking included

for 1 night

includes taxes & fees

5 Jan - 6 Jan

About this property

Luxury Dubai hotel connected to a shopping center, steps from Dubai Fountain

A full-service spa, an outdoor pool, and a restaurant are available at this hotel. Free WiFi in public areas and free valet parking are also provided. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.

Palace Downtown offers 242 accommodations with minibars and safes. Rooms open to balconies. A pillow menu is available. 42-inch LCD televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and bidets.

This Dubai hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a health club and a sauna.

The onsite spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Our customers tell us they can't get enough of the helpful staff at Palace Downtown. During your stay, you'll be connected to a shopping center, and just a quick walk from Dubai Mall. Enjoy features like free WiFi in public areas and free valet parking, plus a full-service spa.

Free WiFi and wired Internet
Free valet parking and self parking
Drinking and dining options include a coffee shop, a restaurant, a poolside bar, and a bar/lounge
Buffet breakfast served daily for a fee
Take a swim in the outdoor pool
Treat yourself to massages, body treatments, or body wraps at the spa
Services include a lifeguard on site, dry cleaning/laundry, and a concierge
Onsite recreation includes a gym, a steam room, and a sauna
Guests have great things to say about the proximity to shopping and the helpful staff
Steps from Dubai Fountain and 6 minutes by foot from Dubai Mall
Airport, local-area, and shopping center shuttle service available for a fee

Palace Downtown offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces.

A business center, meeting rooms, and limo/town car service are available. Event space at this hotel measures 18299 square feet (1700 square meters) and includes conference space. A children's pool, a sauna, and spa services are also featured at the luxury Palace Downtown. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 5-star Dubai hotel.

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:00 AM.

Palace Downtown has a restaurant on site.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Bulgarian, English, Filipino, French, Hindi, Russian

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Free self-parking on site
Free valet parking on site
Wheelchair-accessible parking available
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Local area shuttle (surcharge)
Limo/town car service
Shopping centre shuttle (surcharge)

Food and drink

Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: AED 160 per person
1 restaurant and 1 coffee shop/cafe
1 poolside bar and 1 bar
24-hour room service
Coffee/tea in a common area

Things to do

Children's pool
Full-service spa
Health club
Lifeguards on-site
Outdoor pool
Sauna
Shopping
Steam room

Family friendly

Children's pool
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)
Soundproofed rooms

Conveniences

ATM/banking services
Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Library

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Business services

Business centre
Conference space (18299 square feet)
Meeting rooms

Outdoors

Lifeguards on site
Pool cabanas (surcharge)
Pool sunloungers
Pool umbrellas

Spa

Aromatherapy
Body scrubs
Body treatments
Body wraps
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage/treatment rooms
Reflexology
Hot tub
Steam room
Turkish bath/hammam

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Lift door width (centimetres): 110
Wheelchair-accessible parking
3 on-site accessible parking spaces
Wheelchair-accessible path to lift
Wheelchair-accessible (may have limits)

At least 80% of lighting from LEDs
Designated smoking areas
Double-glazed windows
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Pillow menu
Rollaway/extra beds (surcharge)

Bathroom

Dressing gowns
Bidet
Free toiletries
Hairdryer
Private bathroom
Separate bath and shower
Towels

Entertainment

42-inch LCD TV
Satellite channels

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water
Minibar

Connecting rooms available
Electrical adapters/chargers
Energy-saving switches
Free newspapers
Iron/ironing board
LED light bulbs
Phone
Safe
Slippers
Soundproofing
Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

Check-in is 2 PM on December 31 to avoid temporary road closures.

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! One child 4 years old or younger stays free when using existing bedding.

Rollaway/extra beds are available for AED 350.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Deposit: AED 500 per night
A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately AED 160 per person
Airport shuttle fee: AED 400 per vehicle (one-way, maximum occupancy 3)
Rollaway bed fee: AED 350.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Palace Downtown offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

Pool access available from 7:00 AM to 7:00 PM.
One child 4 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Dubai Downtown Palace

Palace Downtown Dubai

Palace Dubai Downtown

Palace Hotel Dubai Downtown

Palace The Old Town Dubai

The Palace Old Town

The Palace The Old Town Hotel Dubai

Palace Downtown Dubai Hotel

Palace Downtown Hotel

The Palace Downtown Dubai

Palace Downtown Hotel

Hotel Palace Downtown Dubai

Dubai Palace Downtown Hotel

Hotel Palace Downtown

Palace Downtown Dubai

The Palace Downtown Dubai

Palace Hotel

Palace

Palace Downtown Hotel

Palace Downtown Dubai

Palace Downtown Hotel Dubai

Palace Downtown Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Olli, Oulu

2 Dec 2024

Stayed 5 nights in Nov 2024

10/10 Excellent

Jessie Lorraine

22 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing service, location and amenities. thirptara on site is an amazingggg restaurant also, cannot recommend this hotel enough

Stayed 6 nights in Sep 2024

10/10 Excellent

David

21 Sept 2024

Stayed 3 nights in Aug 2024

10/10 Excellent

Naz

21 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 4 nights in Sep 2024

10/10 Excellent

tikimia

Travelled with family

20 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Beautiful place!!

Stayed 1 night in Sep 2024

10/10 Excellent

Rayan

19 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

One of the best experiences

Stayed 4 nights in Sep 2024

10/10 Excellent

anisha

17 Sept 2024

Stayed 3 nights in Aug 2024

6/10 Okay

Bruce, Westerville

17 Sept 2024

Stayed 6 nights in Aug 2024

10/10 Excellent

RODRIGO

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very good hotel in a unique location you will find everything in a walking distance. The staff in the reception are very nice and friendly and help you with everything

Stayed 2 nights in Sep 2024

10/10 Excellent

F

Business traveller

14 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very Special place - wonderful location. Will come again.

Stayed 1 night in Sep 2024

10/10 Excellent

Jubran

13 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Sep 2024

10/10 Excellent

ARFA

Travelled with family

11 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was an amazing hotel with the best of everything, hospitality, friendliness of staff, housekeeping, room service, cleanliness, amenities steam room, sauna, convenience of to the mall in minutes, Beautiful inside and outside well kept, overall No.1 hotel experience ever

Stayed 11 nights in Aug 2024

10/10 Excellent

John

11 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Skip

Stayed 4 nights in Sep 2024

10/10 Excellent

George

Travelled with family

9 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A stunning place to stay right in the heart of Dubai. Dubai Mall at your door step, stunning fountain views, very friendly staff! Just an amazing place!

Stayed 3 nights in Aug 2024

10/10 Excellent

Diane

Travelled with family

8 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Highly recommend this hotel

This hotel was clean and conveniently located. The service was impeccable. I would definitely stay here again

Stayed 2 nights in Sep 2024

10/10 Excellent

Liza, bronx

Travelled with family and small children

7 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The palace downtown was probably one of my favorite stay in dubai. I have stayed at other hotels before but the Palace has been the best for me. It was an absolute pleasure staying there. The staffs were great and very helpful. It was very close to everything nearby. The access to the dubai mall was best also. Overall, The palace was great and I would definitely stay there again next time!

Stayed 7 nights in Aug 2024

10/10 Excellent

Manjunath

4 Sept 2024

Stayed 3 nights in Aug 2024

10/10 Excellent

Junaid

Travelled with family and small children

3 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

What can I say, was a magical experience. We had a the fountain facing deluxe room and the views from the balcony of burj khalifa were amazing.

Stayed 3 nights in May 2024

10/10 Excellent

Louise

Travelled with family

1 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

A wonderful 5 star resort within walking distance of Burj Khalifa & shopping malls. Beautiful pool area with a stunning metropolitan backdrop, amazing food with a restaurant on the lake where you can enjoy the fountain show. A truly memorable stay!

Stayed 1 night in May 2024