Grand Mercure Dubai City

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Dates

March 2025

April 2025

Minibar, in-room safe, desk, blackout curtains

Overview
Rooms
Location
Policies

Very good

Popular amenities

Free airport shuttle
Bar
Room service
Laundry

Explore the area

61B Street, Garhoud, Next to GGICO Metro, Dubai, 13868

City Centre Deira
‪16 min walk‬
Gold Souk
‪8 min drive‬
Dubai Creek
‪10 min drive‬
Dubai (DXB-Dubai Intl.)
‪15 min walk‬

Room options

Deluxe Suite

45 sq m
City view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Premium Suite

60 sq m
City view
Sleeps 4
1 King Bed

Deluxe Room, 2 Single Beds

30 sq m
City view
Sleeps 3
2 Twin Beds

Grand Suite

101 sq m
City view
Sleeps 7
3 Double Beds

Deluxe Room, 1 King Bed

30 sq m
City view
Sleeps 3
1 King Bed

Premium Room, 2 Single Beds

30 sq m
City view
Sleeps 3
2 Twin Beds

Suite (Dubai)

56 sq m
City view
Sleeps 3
1 King Bed

Suite (Grosvenor)

76 sq m
City view
Sleeps 5
2 Double Beds

Premium Room, 1 King Bed

30 sq m
City view
Sleeps 3
1 King Bed

Similar properties

Pool
Breakfast included
Free airport shuttle
Parking included

for 1 room

includes taxes & fees

26 Mar - 27 Mar

About this property

Luxury hotel with 2 restaurants and 2 outdoor pools

2 restaurants, 2 outdoor pools, and a full-service spa are available at this smoke-free hotel. Free WiFi in public areas is provided, as well as free valet parking, free airport drop-off, and a free manager's reception. Additionally, 2 poolside bars, 2 bars/lounges, and a fitness center are onsite. Housekeeping is available on request.

Grand Mercure Dubai City offers 361 air-conditioned accommodations with minibars and safes. 49-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, slippers, bidets, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments.

Our customers tell us they can't get enough of the helpful staff at Grand Mercure Dubai City. During your stay, you'll be within walking distance of City Centre Deira. Enjoy features like free WiFi in public areas, free valet parking, and free airport drop-off service.

Free WiFi
Free valet parking
Enjoy Middle Eastern cuisine at Walima, one of the property's 2 restaurants and 2 bars/lounges
Buffet breakfast served daily for a fee
Take a swim in the 2 outdoor pools
Treat yourself to facials or body treatments at the spa
Services include a lifeguard on site, dry cleaning/laundry, and a concierge
Onsite recreation includes a gym, a steam room, and bike rentals
Just a 3-minute drive from City Centre Deira and 8 minutes from Gold Souk
Free airport drop-off shuttle service

Grand Mercure Dubai City offers its guests a full-service spa, 2 outdoor swimming pools, a steam room, and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 2 bars/lounges. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 9 meeting rooms are available. A children's pool, spa services, and a terrace are also featured at the luxury Grand Mercure Dubai City. You'll have access to the outdoor pool at a partner property. A shuttle from the hotel to the airport is free (available 24 hours). Free valet parking is available.

This 5-star Dubai hotel is smoke free.

The hotel hosts a free manager's reception daily.

Walima - This buffet restaurant specializes in Middle Eastern cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Qova - Onsite café. Open daily.

Mizmah - This theme restaurant specializes in local cuisine and serves dinner only. A children's menu is available. Reservations are required. Open daily.

Huzza - This bar specializes in international cuisine. Open daily.

D Sky line - This bar specializes in international cuisine. Open daily.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, French (Sign language), German, Hindi, Italian, Russian, Russian (Sign language), Urdu

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free covered valet parking on site
Electric car charging station on site
Wheelchair-accessible parking and van parking available
Free 24-hour drop-off airport shuttle
Airport shuttle at scheduled times

Food and drink

Buffet breakfast available for a fee weekdays 6:30 AM–10:30 AM: AED 85 for adults and AED 42.5 for children
2 restaurants and 1 coffee shop/cafe
2 poolside bars and 2 bars/lounges
Free daily reception
24-hour room service
Coffee/tea in a common area

Restaurants on site

Walima
Qova
Mizmah
Huzza
D Sky line

Things to do

2 outdoor pools
Access to nearby outdoor pool
Bike rentals
Children's pool
Fitness centre
Full-service spa
Lifeguards on-site
Steam room

Family friendly

2 outdoor pools
Access to nearby outdoor pool
Children's pool
Laundry facilities
Rollaway/extra beds (surcharge)
Snack bar/deli
Soundproofed rooms

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Front-desk safe
Reception hall

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff

Business services

24-hour business centre
Computer station
Conference centre
Meeting rooms - 9

Outdoors

Lifeguards on site
Pool sunloungers
Pool umbrellas
Terrace

Spa

Body treatments
Facials

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Bathroom emergency pull cord
Lift
Grab bar in shower
Grab bar near toilet
Hand-held shower head
Handrails in stairwells
Height-adjustable showerhead
In-room accessibility
Lever door handles
Low-height worktop and sink
Low-height desk
Low-height door lock
Low-height view port in door
Pool access ramp on site
Raised toilet seat
Sign language-capable staff
Step-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair-accessible bathroom dressing table
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking
Wheelchair-width doorways
Wheelchairs available on site

100% renewable energy
At least 80% of lighting from LEDs
At least 80% of food locally sourced
At least 80% organic food
Biodegradable coffee stirrers
Biodegradable drinking straws
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drinks bottles
No plastic water bottles
Reusable cups only
Reusable tableware only
Smoke-free property
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Rollaway/extra beds (surcharge)

Bathroom

Bidet
Eco-friendly toiletries
Hairdryer
Rainfall showerhead
Shampoo
Shower/bath combination
Soap
Toilet paper
Towels
Toothbrush and toothpaste (on request)

Entertainment

49-inch LED TV
TV channels

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water
Minibar

Bulk dispenser for toiletries
Connecting rooms available
Desk
Eco-friendly cleaning products provided
Energy-saving switches
Iron/ironing board
LED light bulbs
Mobile key entry
Phone
Recycling
Restaurant dining guide
Safe
Slippers
Soundproofing
Water-efficient showers only
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Late check-in subject to availability

Late check-in fee

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Grand Mercure Dubai City

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for AED 184.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately AED 85 for adults and AED 42.5 for children
Early check-in is available for a fee (subject to availability)
Late check-in fee
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: AED 184.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property uses a grey water recycling system

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Grand Mercure Dubai City offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Grand Mercure Dubai City Hotel

Grand Mercure Dubai City Dubai

Grand Mercure Dubai Airport Hotel

Grand Mercure Dubai City Hotel Dubai

Grand Mercure Dubai City Reviews

8.2

Very good

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Tyrone

11 Dec 2024

Stayed 1 night in Dec 2024

6/10 Okay

JIHYUN

11 Dec 2024

Stayed 1 night in Dec 2024

10/10 Excellent

Henry

Travelled with family

10 Dec 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was beautiful and the process of checking in and out was good. Customer service was also very good. Thank you very much.

Stayed 1 night in Dec 2024

10/10 Excellent

Tanja

6 Dec 2024

Stayed 1 night in Nov 2024

4/10 Poor

Tracey

4 Dec 2024

Disliked: Staff & service, property conditions & facilities

Badly advertised…not as advertised

Advertising as having a shuttle bus to hotel, not true. Has 2 pools, rooftop opens at 6pm, main pool over shadowed by buildings, so no sun, and shared with 2 star hotel next door. Requested use of upper pool by us and other European visitors, refused. Ordered food and took over 40 minutes to arrive and was cold. Bath/shower water luke warm, would not get hot, had to boil the kettle to put into bath. Coffee machine in our room was faulty and only released about 10mls of coffee on a large cup size. Dirty toilet and bath several days. Very poor finishing on furnishings, stains on carpeting. Hotel not aimed at the European visitors who want to sun by the pool. Small empty fridge in room no minibar. Courtesy bottle of water in room daily was from a machine and daily label put on bottle, so not sterilised out between guests. Would not use this hotel again, very poorly/badly advertised. Definitely not a 5 star, closer to a 2…

Stayed 8 nights in Nov 2024

2/10 Terrible

Hayder

3 Dec 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Nov 2024

2/10 Terrible

Hayder

Travelled with family

30 Nov 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

THE AC NOT WORKING IN THE ROOM WE ASK TO FIX IT BUT THEY DID NOT DO IT

Stayed 2 nights in Nov 2024

10/10 Excellent

Arnold, Clifton

30 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very convenient. Staff is very courteous, helpful and friendly.

Stayed 1 night in Nov 2024

10/10 Excellent

PETER

Business traveller

25 Nov 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good

Stayed 4 nights in Oct 2024

2/10 Terrible

Marija

15 Nov 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

We were refused to check in by the hotel until we pay city tax, during the booking it was said 30 AED, when we came to the reception very rude lady was saying it is 200 AED she will not check us in until we pay, she also said we have no breakfast which we again paid for, we were asking please just check us in we need to run for an official event she refused again and we were forced to leave and rent somewhere else because of an emergency matter, we trued to reach the hotel after but it was silent, never got back to us, and even when we contacted Expedia they were calling the hotel and saying they do not pick up. After all we were refused for the refund, no one got back to us from the hotel with the explanation why their stuff is so rude, because the only receptionist working was swearing at us and using rude words as if we are stupid and done the booking wrongly

Stayed 7 nights in Nov 2024

6/10 Okay

Nithin

Travelled with family, Travelled with partner

13 Nov 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

The room was old and outdated. The breakfast and staff was good.

Stayed 5 nights in Nov 2024

2/10 Terrible

Mads

12 Nov 2024

Disliked: Cleanliness, staff & service

Stayed 1 night in Nov 2024

10/10 Excellent

Aramide

6 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great all round

Stayed 2 nights in Oct 2024

10/10 Excellent

Robert

Business traveller

4 Nov 2024

Liked: Cleanliness, staff & service, amenities

Ideal for those arriving late to Dubai airport and needing a stay over.

Stayed 1 night in Oct 2024

10/10 Excellent

Adeel

Travelled with family

3 Nov 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good.

Really good and comfortable.Staff helped and was friendly.especially Adeel and Mohammad Ahmed.

Stayed 7 nights in Oct 2024

2/10 Terrible

abhishek

Travelled with family and small children

3 Nov 2024

Disliked: Cleanliness, property conditions & facilities

I never expected such poor quality from a 5-star property. Paint was peeling off the walls, the bathroom lock was broken, and the shower rack was damaged. Additionally, the sofa bed was completely uncomfortable. Despite my complaints, no action was taken. The front desk staff was rude. I would never recommend this property to any of my friends. I thought Expedia showed reliable ratings and genuine feedback, but that wasn't the case. I'm now questioning Expedia's credibility as well in my mind.

Stayed 4 nights in Oct 2024

8/10 Good

DELILLE

Travelled with family

2 Nov 2024

Liked: Cleanliness, room comfort

Belle hôtel proche de l aéroport. Le service voiturier est long et il faudra refaire la terrasse de la piscine qui est dangereuse

Stayed 3 nights in Oct 2024

2/10 Terrible

Zia

Business traveller

1 Nov 2024

Liked: Amenities

Disliked: Staff & service, property conditions & facilities

It's not worth to stay again there. Called so many times from my room for in-room dining but nobody bothered to pick up the phone. Phone was keep ringing and no answer from there. Also called reception multiple times but no answer.

Stayed 1 night in Oct 2024