Grand Mercure Dubai City

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Dates

December 2024

January 2025

Minibar, in-room safe, desk, blackout curtains

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

Free airport shuttle

Air conditioning

Parking included

Explore the area

61B Street, Garhoud, Next to GGICO Metro, Dubai, 13868

City Centre Deira
16 min walk
Deira Clocktower
6 min drive
Dubai Creek Golf & Yacht Club
8 min drive
Dubai (DXB-Dubai Intl.)
15 min walk

Room options

Deluxe Suite

45 sq m
City view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Premium Suite

60 sq m
City view
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Deluxe Room, 2 Single Beds

30 sq m
City view
Sleeps 3
2 Twin Beds

Grand Suite

101 sq m
City view
Sleeps 7
3 Double Beds

Deluxe Room, 1 King Bed

30 sq m
City view
Sleeps 3
1 King Bed

Premium Room, 2 Single Beds

30 sq m
City view
Sleeps 3
2 Twin Beds

Suite (Dubai)

56 sq m
City view
Sleeps 3
1 King Bed

Suite (Grosvenor)

76 sq m
City view
Sleeps 5
2 Double Beds

Premium Room, 1 King Bed

30 sq m
City view
Sleeps 3
1 King Bed

Similar properties

Pool

Free airport shuttle

Parking included

Free WiFi

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Luxury Dubai hotel in Garhoud with 2 restaurants

2 restaurants, 2 outdoor pools, and a full-service spa are available at this smoke-free hotel. Free WiFi in public areas is provided, as well as free valet parking, free airport drop-off, and a free manager's reception. Other amenities include 2 bars/lounges, a fitness center, and a snack bar/deli. Housekeeping is available on request.

Grand Mercure Dubai City offers 361 air-conditioned accommodations with minibars and safes. 49-inch LED televisions come with cable channels. Bathrooms include shower/tub combinations with rainfall showerheads, slippers, bidets, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments.

Our customers tell us they can't get enough of the helpful staff at Grand Mercure Dubai City. During your stay, you'll be within walking distance of City Centre Deira. Enjoy features like free WiFi in public areas, free valet parking, and free airport drop-off service.

Free WiFi
Free valet parking
Enjoy Middle Eastern cuisine at Walima, one of the property's 2 restaurants and 2 bars/lounges
Buffet breakfast served daily for a fee
Take a swim in the 2 outdoor pools
Treat yourself to body treatments or facials at the spa
Services include dry cleaning/laundry, a concierge, and luggage storage
Onsite recreation includes a gym, a steam room, and bike rentals
Just a 3-minute drive from City Centre Deira and 8 minutes from Gold Souk
Free airport drop-off shuttle service

Grand Mercure Dubai City offers its guests a full-service spa, 2 outdoor swimming pools, a steam room, and a fitness center. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can unwind with a drink at one of the 2 bars/lounges. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 9 meeting rooms are available. A children's pool, spa services, and a terrace are also featured at the luxury Grand Mercure Dubai City. You'll have access to the outdoor pool at a partner property. A shuttle from the hotel to the airport is free (available 24 hours). Free valet parking is available.

This 5-star Dubai hotel is smoke free.

The hotel hosts a free manager's reception daily.

Walima - This buffet restaurant specializes in Middle Eastern cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Qova - Onsite café. Open daily.

Mizmah - This theme restaurant specializes in local cuisine and serves dinner only. A children's menu is available. Reservations are required. Open daily.

Huzza - This bar specializes in international cuisine. Open daily.

D Sky line - This bar specializes in international cuisine. Open daily.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, French (Sign language), German, Hindi, Italian, Russian, Russian (Sign language), Urdu

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free covered valet parking on site
Electric car charging station on site
Wheelchair-accessible parking and van parking available
Free 24-hour drop-off airport shuttle
Airport shuttle at scheduled times

Food and drink

Buffet breakfast available for a fee weekdays 6:30 AM–10:30 AM: AED 85 for adults and AED 42.5 for children
2 restaurants and 1 coffee shop/cafe
2 bars/lounges
Free daily reception
24-hour room service
Coffee/tea in a common area

Restaurants on site

Walima
Qova
Mizmah
Huzza
D Sky line

Things to do

2 outdoor pools
Access to nearby outdoor pool
Bike rentals
Children's pool
Fitness centre
Full-service spa
Steam room

Family friendly

2 outdoor pools
Access to nearby outdoor pool
Children's pool
Laundry facilities
Rollaway/extra beds (surcharge)
Snack bar/deli
Soundproofed rooms

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Front-desk safe
Reception hall

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff

Business services

24-hour business centre
Computer station
Conference centre
Meeting rooms - 9

Outdoors

Pool sunloungers
Terrace

Spa

Body treatments
Facials

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible airport shuttle
Bathroom emergency pull cord
Lift
Grab bar in shower
Grab bar near toilet
Hand-held shower head
Handrails in stairwells
Height-adjustable showerhead
In-room accessibility
Lever door handles
Low-height worktop and sink
Low-height desk
Low-height door lock
Low-height view port in door
Pool access ramp on site
Raised toilet seat
Sign language-capable staff
Step-free path to entrance
Visual fire alarm
Well-lit path to entrance
Wheelchair-accessible bathroom dressing table
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-accessible van parking
Wheelchair-width doorways
Wheelchairs available on site

100% renewable energy
At least 80% of lighting from LEDs
At least 80% of food locally sourced
At least 80% organic food
Biodegradable coffee stirrers
Biodegradable drinking straws
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Humane treatment of captive wild animals
Local artist showcase
Local culture and ecosystem education
Locally owned and organised tours and activities
No plastic coffee stirrers
No plastic drinking straws
No plastic soft drinks bottles
No plastic water bottles
Reusable cups only
Reusable tableware only
Smoke-free property
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Rollaway/extra beds (surcharge)

Bathroom

Bidet
Eco-friendly toiletries
Hairdryer
Rainfall showerhead
Shampoo
Shower/bath combination
Soap
Toilet paper
Towels
Toothbrush and toothpaste (on request)

Entertainment

49-inch LED TV
TV channels

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water
Minibar

Bulk dispenser for toiletries
Connecting rooms available
Desk
Eco-friendly cleaning products provided
Energy-saving switches
Iron/ironing board
LED light bulbs
Mobile key entry
Phone
Recycling
Restaurant dining guide
Safe
Slippers
Soundproofing
Water-efficient showers only
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 AM

Early check-in subject to availability

Early check-in is available for a fee

Contactless check-in available

Late check-in subject to availability

Late check-in fee

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Grand Mercure Dubai City

Children and extra beds

Children are welcome.

Rollaway/extra beds are available for AED 184.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately AED 85 for adults and AED 42.5 for children
Early check-in is available for a fee (subject to availability)
Late check-in fee
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: AED 184.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

This property uses a grey water recycling system

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Grand Mercure Dubai City offers transfers from the airport. Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

Grand Mercure Dubai City Hotel

Grand Mercure Dubai City Dubai

Grand Mercure Dubai Airport Hotel

Grand Mercure Dubai City Hotel Dubai

Grand Mercure Dubai City Reviews

8.2

Very good

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

10/10 Excellent

Mohammed

23 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Aug 2024

6/10 Okay

Justine

Travelled with family

22 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean, good facilities, friendly staff and nice breakfast. Only issue was, we booked for 4 people, but only 1 bed, and 2 towels. We eventually received 2 roll-away beds, but it took up all the lounge area, so we could not utilise this area.

Stayed 2 nights in Aug 2024

6/10 Okay

Irene Kuda

Travelled with family

21 Aug 2024

Liked: Staff & service, amenities

The ambiance- very good. I am allergic to carpets and so asked for a carpet free room and was told their was non. This spoiled my sttay at the hotel

Stayed 3 nights in Jul 2024

10/10 Excellent

Wanda

19 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Aug 2024

10/10 Excellent

Madeleine

Travelled with partner

17 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good hotel for a quick stopover before your next flight- good aircon and food options for breakfast. Will definitely use again!

Stayed 1 night in Aug 2024

10/10 Excellent

S, Scarborough

10 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good

Stayed 1 night in Aug 2024

10/10 Excellent

Peter

9 Aug 2024

Liked: Cleanliness, staff & service

Check in excellent. Not a glamorous hotel but great for a quick transit

Stayed 1 night in Aug 2024

10/10 Excellent

Jean

Travelled with family

30 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jul 2024

10/10 Excellent

singh

Travelled with family

27 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Jul 2024

10/10 Excellent

Ahmad

Travelled with family, Business traveller

23 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Jul 2024

10/10 Excellent

Joseph

Business traveller

23 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Pleasant stay.

Stayed 1 night in Jul 2024

6/10 Okay

Khursheda

Travelled with family, Travelled with family and small children

21 Jul 2024

Liked: Property conditions & facilities

Disliked: Cleanliness

Number I stayed didn’t have hair conditioner, room smelled like cigarette.the room was not clean well.

Stayed 1 night in Jul 2024

6/10 Okay

Majda

17 Jul 2024

Stayed 1 night in Jun 2024

10/10 Excellent

Robert

13 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jul 2024

10/10 Excellent

Edward

Travelled with partner

11 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good location, convenient to get around the area. Staffs were nice. Great selection for breakfast. The room was good but beddings needed to be clean more. City view was bit boring. Overall good experience.

Stayed 2 nights in Jul 2024

10/10 Excellent

Carina

10 Jul 2024

Stayed 1 night in Jul 2024

10/10 Excellent

Haroon

Travelled with family and small children

7 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Best hotel to stayc

Stayed 1 night in Jul 2024

6/10 Okay

Vijay

Travelled with family

3 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Didn’t feel like a five star hotel.

Stayed 1 night in Jun 2024

10/10 Excellent

James

Travelled with family

3 Jul 2024

Liked: Cleanliness, amenities, property conditions & facilities

Close to airport, nice rooms but service and choice at breakfast could be improved. Also service at pool bar extremely slow.

Stayed 1 night in Jul 2024

10/10 Excellent

YURI

Travelled with family

30 Jun 2024

Stayed 1 night in Jun 2024

10/10 Excellent

Neran

Travelled with family, Travelled with family and small children

30 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent service and customer service. Conveniently located near the airport and also 15 minutes from Dubai City. Because of the location, taxis struggled to find the main entrance but again, staff were very helpful.

Stayed 1 night in Jun 2024

10/10 Excellent

joseph

Business traveller

29 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Was very friendly approach and aircon was phenomenal

Stayed 4 nights in Jun 2024

10/10 Excellent

THARSINI

28 Jun 2024

Stayed 3 nights in Aug 2023

10/10 Excellent

Flavio

Business traveller

27 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value

The service is great all the staff I have had contact really polite . The food is also with great quality . The room is spacious and comfortable

Stayed 1 night in Jun 2024

8/10 Good

Murtadha

Travelled with family

26 Jun 2024

Liked: Amenities, property conditions & facilities

Disliked: Staff & service

I stayed at this hotel for one night due to a long layover. Despite its five-star rating, the receptionist's lack of professionalism was evident from the start. He held onto my phone for several minutes without acknowledging me while I tried to provide booking details. Despite my attempts to retrieve my phone and give him necessary information, he continued to hold it, and even joked with a passing colleague while I waited. The bathroom could have been cleaner; the sink was clogged with a metal piece that I couldn't remove. On a positive note, the shower area was nice, and the beds were comfortable. However, the lobby was uncomfortably hot and humid while I waited for the shuttle. The hotel advertised a free airport shuttle, but disappointingly, it was only available for drop-offs, not pick-ups, and only until 2 PM. Overall, the hotel did not live up to its five-star rating in terms of service and attention to detail.

Stayed 1 night in Jun 2024