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4.9 out of 5

"Great location over looking the creek. The room was very comfortable and had lots of little extras that made our stay special. The staff were really f ... " More

By Thomas Y. on Tue 23 Jun 2015

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Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Single Beds (Waterfront View)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Standard Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Premium Room, 1 King Bed (Waterfront View)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room (Waterfront View)

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Suite (Diplomatic)

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at Crowne Plaza Festival City, an IHG Hotel. During your stay, you're just a quick walk from Dubai Festival City Mall. Enjoy features like free WiFi in public areas, free valet parking and free train pick-up service.

  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Mediterranean cuisine and a poolside location while dining at Zaytoun
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool or soak in the hot tub
  • Treat yourself to body scrubs, body treatments or massages at Spa InterContinental
  • Services include babysitting, a children's club and dry cleaning/laundry
  • On-site recreation includes a gym, a steam room and a sauna
  • 9 minutes on foot from Dubai Festival City Mall
  • Free train station pick-up, train station drop-off and local-area shuttle service

Crowne Plaza Festival City, an IHG Hotel ratings based on 16 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crowne Plaza Festival City, an IHG Hotel

Everyone (3) Couples (9) Family (2) Friends (1) Other (1)
5 out of 5

Great hotel

Great location over looking the creek. The room was very comfortable and had lots of little extras that made our stay special. The staff were really friendly and went out of their way to please. Breakfast was varied and catered to all tastes, although we were a little concerned at booking as it said limited selection and seemed expensive we were glad we went for it in the end. We also spent a couple of evenings in the Belgian Cafe, we hadn't intended to eat there but were very pleasantly surprised and would thoroughly recommend it for the entertainment and the food. All in all a great hotel and we would definitely return!

Posted by on 23 Jun 2015

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4 out of 5

Excellent Hotel

Great hotel with excellent facilities. Far enough from the city centre to be quiet, however close enough to all main attractions around the city. The pools are shared between the hotel and the Intercontinental Hotel next door. The pools are excellent with plenty of sun loungers. The attendants were very helpful, providing towels and making excellent cocktails. Breakfast was a bit overpriced (110 AED) but the Festival City shopping mall is joined to the Intercontinental hotel, and there are plenty of restraints, cafes, etc there where you can buy breakfast for a lot less.

Posted by on 26 Feb 2012

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5 out of 5

Great New Year Break

Lovely new hotel, with friendly efficient staff, fantastic rooms. Comfy beds giving a great nights sleep. Pool area enjoyable for a relaxing time overlooking the creek. Overall an ideal location next to Festival City Mall with the Hard Rock Cafe & Jamie's Italian Restaraunt, two of the best close by. The hotels, Belgium Beer Cafe was great for a meal and a few drinks sitting outside under the stars listening to the singer. Overall a fantastic New Year Break.

Posted by on 15 Jan 2012

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5 out of 5
Always again

Posted by on 14 Jul 2024

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Comment from Hotel Management

14 Jul 2024 by Ahmed

thanks

5 out of 5
Très bel hôtel très propre magnifique chambre petit dej au top ainsi que les piscines et tout le personnel juste repas du soir moyen et très répétitif poulet poulet poulet et riz riz riz sinon bien placé et très beau

Posted by on 31 Mar 2024

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Comment from Hotel Management

31 Mar 2024 by Marwan

GreetingsThank you so much for your review and your kind wordsHope to see you again soon!

5 out of 5
Hotel liegt sehr zentral. Für uns wars perfekt. Wir kommen wieder

Posted by on 22 Apr 2023

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Comment from Hotel Management

22 Apr 2023 by Crowne Plaza - Dubai Festival City Mall

Dear Brigitte Greetings from InterContinental Group Dubai Festival City.Thank you for your feedback and we look forward to future stay with us.Should you need further assistance, please do not hesitate to contact us.

5 out of 5

Posted by on 27 Nov 2022

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5 out of 5
War einen sehr schöner Aufenthalt nur der Ausflug der wir im Hotel gebucht haben war sehr teuer und nicht empfehlenswert

Posted by on 12 Mar 2018

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5 out of 5

Hotelli, josta helppo pääsy Festival City ostoskes

Pros: Henkilökunta, Dubai Creek näkymät, Festival Cityn läheisyys
Location: Ostoskeskus Festival City lähellä. Viereisen hotellin terassilta näkee valoshown Dubai Creekin lahdella.
Henkilökunta tosi ystävällistä. Jopa Ramadanin aikaan belgialainen ravintola oli auki; klo 19 jälkeen myös ulkoterassi aukaistiin ja sielläkin alkoholia tarjoiltiin ihan normaalisti. Terassilta on upeat näkymät Dubai Creek'lle. Toivomuksestamme saimme siirrettyä poislähtöä 2 tunnilla. Dubain keskustaan pääse hyvin, sillä takseja on käytössä paljon.

Posted by , from Fujairah, UAE on 8 Jun 2017

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5 out of 5

Séjour en couple

Excellent séjour. L'hôtel est magnifique. Chambre luxueuse. Salle de sport, piscine, jacuzzi, hammamm, sauna. Le personnel est d'une extrême gentillesse. Pour une visite de quelques jours, l'hôtel est situé un peu à l'extérieur. Nous perdons un peu de temps pour se rendre au centre. Uniquement par taxi car la ligne de métro est trop loin.

Posted by on 1 Mar 2016

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About the Crowne Plaza Festival City, an IHG Hotel

Location Dubai Festival City, Dubai,

Property Features

Crowne Plaza Festival City, an IHG Hotel offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business centre, 11 meeting rooms, and limo/town car service. A children's pool, a hot tub, and a sauna are also featured at the luxury Crowne Plaza Festival City, an IHG Hotel. An area shuttle within 10 kilometres, A train station pick-up shuttle and A train station drop-off shuttle are free. Self parking and valet parking are free. This 5-star Dubai hotel is smoke free.

  • 316 guestrooms or units
  • 19 levels
  • Deli
  • Kid's club (surcharge)
  • Childcare (surcharge)
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Soundproofed rooms
  • Free area shuttle
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Free cots/infant beds

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi , Internet access - wireless

Parking

Free self parking , Free valet parking

Transport

  • Property shuttles: Free area shuttle within 10 kilometres and train station pick-up
  • Parking: Free valet parking and self parking

Room Amenities

Crowne Plaza Festival City, an IHG Hotel offers 316 accommodations with minibars and a safe. Plasma televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, dressing gowns, slippers and bidets. This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

  • Minibar
  • In-room dining (24 hours)
  • Plasma television
  • Premium channels
  • Coffee maker
  • Combined shower/bath
  • Cots (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Dressing gowns
  • Slippers
  • Toiletries (free)
  • Bidet
  • Iron and ironing board
  • Desk
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or cupboard

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11:00 AM.

Zaytoun – This poolside restaurant specialises in Mediterranean cuisine and serves breakfast, lunch and dinner. Guests can enjoy al fresco dining (weather permitting).

Belgian Beer Cafe Dubai – This pub serves brunch, lunch and dinner. Open daily.

Mazar Lounge – This café specialises in international cuisine and only serves light fare. Open daily.

24-hour room service is available.

Nearby Activities

An outdoor pool, a children's pool and Access to hot tub are on site. Other recreational amenities include a health club and a sauna.

  • Golfing nearby

Spa Services

Spa InterContinental has 10 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and detox wraps. The spa is equipped with a hot tub.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Prenatal massage
  • Hot tub in spa
  • Minimum age to access spa is 16
  • Detoxification wrap
  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Stair-free path to entrance
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for AED 150.0 per stay.
  • Free cots (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards and cash

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a security system and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Carte Blanche, Eurocard, debit cards and cash. This property uses eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

  • One child stays free
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Car recommended
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Contactless check-out is available
  • Water dispenser use by guests actively encouraged
  • Security system
  • Staffed front desk
  • Children stay free - maximum age 2
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitisation guidelines Clean Promise (IHG)
  • Smoke detector
  • Children stay free
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately AED 112 per person
  • Rollaway bed fee: AED 150.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Festival
  • Crowne Plaza Festival City
  • Crowne Plaza Festival City Dubai
  • Crowne Plaza Festival City Hotel
  • Crowne Plaza Festival City Hotel Dubai
  • Festival City Crowne Plaza
  • Crowne Plaza Dubai Festival City Hotel Dubai
  • Crowne Plaza Festival City
  • Crowne Plaza Festival City, an IHG Hotel Hotel
  • Crowne Plaza Festival City, an IHG Hotel Dubai
  • Crowne Plaza Festival City, an IHG Hotel Hotel Dubai

You should know

  • Pool access available from 7:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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