Crowne Plaza Festival City, an IHG Hotel

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Dates

January 2025

February 2025

Outdoor pool, open 7:00 AM to 8:00 PM, pool umbrellas, pool loungers

Breakfast, lunch, dinner served; Mediterranean cuisine, pool views

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Pool

Hot tub

Bar

Spa

Breakfast available

Housekeeping

Explore the area

Dubai Festival City, Dubai

Dubai Festival City Mall
‪9 min walk‬
Dubai Creek
‪3 min drive‬
Dubai Creek Golf & Yacht Club
‪9 min drive‬
Dubai (DXB-Dubai Intl.)
‪10 min drive‬

Room options

Minibar, in-room safe, desk, soundproofing

Standard Room, 1 King Bed

Exceptional

31 sq m
City view
Sleeps 3
1 King Bed

Premium Room, 1 King Bed (Waterfront View)

Wonderful

36 sq m
Water view
Sleeps 4
1 King Bed

Standard Room, 2 Single Beds (Waterfront View)

Excellent

33 sq m
Water view
Sleeps 3
2 Twin Beds

Standard Room

Exceptional

City view
Sleeps 2
1 Twin Bed

Suite (Diplomatic)

120 sq m
Water view
Sleeps 4
1 Twin Bed

Standard Room, 2 Single Beds

Wonderful

31 sq m
City view
Sleeps 3
2 Twin Beds

Suite, 1 Bedroom (Waterfront View)

Exceptional

83 sq m
Water view
Sleeps 4
1 King Bed

Standard Room, 1 King Bed (Waterfront View)

Exceptional

33 sq m
Water view
Sleeps 3
1 King Bed

Standard Room (Waterfront View)

34 sq m
Water view
Sleeps 2
1 Twin Bed

Similar properties

Pool

Spa

Kids pool

Parking included

for 1 room

includes taxes & fees

1 Feb - 2 Feb

About this property

Luxury Dubai hotel in Dubai Festival City with a full-service spa

Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. Free WiFi in public areas is provided, as well as free valet parking, a free area shuttle, and free train station pick-up. Additionally, a health club, a bar/lounge, and a poolside bar are onsite.

Crowne Plaza Festival City, an IHG Hotel offers 316 accommodations with minibars and safes. Plasma televisions are featured in guestrooms. Bathrooms include shower/tub combinations, bathrobes, slippers, and bidets.

This Dubai hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

Spa InterContinental has 10 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and detox wraps. The spa is equipped with a spa tub.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Crowne Plaza Festival City, an IHG Hotel. During your stay, you're just a quick walk from Dubai Festival City Mall. Enjoy features like free WiFi in public areas, free valet parking, and free train station pick-up service.

Free WiFi
Free valet parking and self parking
Enjoy Mediterranean cuisine and a poolside location while dining at Zaytoun
Buffet breakfast served daily for a fee
Take a swim in the outdoor pool or soak in the spa tub
Treat yourself to body scrubs, body wraps, or massages at Spa InterContinental
Services include babysitting, a kid's club, and dry cleaning/laundry
Onsite recreation includes a gym, a steam room, and a sauna
9 minutes by foot from Dubai Festival City Mall
Free train station pick-up, train station drop-off, and local-area shuttle service

Crowne Plaza Festival City, an IHG Hotel offers its guests a full-service spa, an outdoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business center, 11 meeting rooms, and limo/town car service. A children's pool, a spa tub, and a sauna are also featured at the luxury Crowne Plaza Festival City, an IHG Hotel. An area shuttle within 10 kilometers, a train station pick-up service, and a train station drop-off service are free. Self parking and valet parking are free.

This 5-star Dubai hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Zaytoun - This poolside restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. Guests can enjoy alfresco dining (weather permitting).

Belgian Beer Cafe Dubai - This pub serves brunch, lunch, and dinner. Open daily.

Mazar Lounge - This café specializes in international cuisine and serves light fare only. Open daily.

24-hour room service is available.

Languages

Arabic, Chinese (Mandarin), English, Filipino, French, German, Hindi, Italian, Portuguese, Romanian, Russian, Spanish, Turkish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Free valet parking on site
Electric car charging station on site
Wheelchair-accessible parking available
On-site parking includes off-street options
Free local area shuttle up to 10 kilometres
Free return train station shuttle from 6:00 AM to midnight
Train station shuttle at scheduled times
Limo/town car service

Food and drink

Buffet breakfast available for a fee 6:30 AM–10:30 AM on weekdays and 6:30 AM–11:00 AM on weekends: AED 112 per person
1 restaurant and 1 coffee shop/cafe
1 poolside bar and 1 bar
24-hour room service
Coffee/tea in a common area

Restaurants on site

Zaytoun
Belgian Beer Cafe Dubai
Mazar Lounge

Things to do

Bike parking
Bike storage
Children's pool
Fitness centre
Full-service spa
Outdoor pool
Sauna
Shopping
A hot tub
Steam room

Family friendly

Babysitting (surcharge)
Children's club (surcharge)
Children's pool
Free area shuttle
Free cots/infant beds
In-room childcare (surcharge)
Laundry facilities
Outdoor pool
Rollaway/extra beds (surcharge)
Snack bar/deli
Soundproofed rooms

Conveniences

ATM/banking services
Ballroom
Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand
Water dispenser

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance

Business services

Business centre
Computer station
Conference centre
Meeting rooms - 11

Outdoors

BBQ grill(s)
Pool sunloungers
Pool umbrellas
Rooftop terrace

Spa

10 treatment rooms
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Detox wraps
Facials
Manicures and pedicures
Massage - prenatal
Massage/treatment rooms
Spa open daily
Hot tub

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Accessible train station shuttle
Lift
Step-free path to entrance
Wheelchair-accessible parking
Wheelchair-accessible (may have limits)
Wheelchairs available on site

At least 80% of lighting from LEDs
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Smoke-free property
Vegetarian dining options
Water dispenser

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Free cots/infant beds
Rollaway/extra beds (surcharge)

Bathroom

Dressing gowns
Bidet
Eco-friendly toiletries
Hairdryer
Private bathroom
Shower/bath combination
Towels

Entertainment

Plasma TV
Premium channels

Food and drink

Coffee/tea maker
Electric kettle
Free bottled water
Minibar

Bulk dispenser for toiletries
Connecting rooms available
Desk
Eco-friendly cleaning products provided
Free newspapers
Guidebooks/recommendations
Iron/ironing board
LED light bulbs
Local maps
Safe
Slippers
Soundproofing
Water-efficient showers only
Water-efficient toilets only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Kids stay free! One child 2 years old or younger stays free when using existing bedding.

Rollaway/extra beds are available for AED 150.0 per stay.

Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: AED 20.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for buffet breakfast: approximately AED 112 per person
Rollaway bed fee: AED 150.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

This property uses eco-friendly cleaning products

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

Pool access available from 7:00 AM to 8:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Crowne Plaza Festival

Crowne Plaza Festival City

Crowne Plaza Festival City Dubai

Crowne Plaza Festival City Hotel

Crowne Plaza Festival City Hotel Dubai

Festival City Crowne Plaza

Crowne Plaza Dubai Festival City Hotel Dubai

Crowne Plaza Festival City

Crowne Plaza Festival City, an IHG Hotel Hotel

Crowne Plaza Festival City, an IHG Hotel Dubai

Crowne Plaza Festival City, an IHG Hotel Hotel Dubai

Crowne Plaza Festival City, an IHG Hotel Reviews

9.4

Exceptional

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Jonathan

12 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Oct 2024

10/10 Excellent

faizan

Travelled with family

11 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff working are so amazing and make the stay pleasant.

Stayed 1 night in Sep 2024

10/10 Excellent

Claire Rachel

11 Oct 2024

Stayed 4 nights in Sep 2024

10/10 Excellent

STACY A

Travelled with family and small children

9 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The crown plaza is an amazing hotel, and I highly recommend it's anyone who is traveling to dubai

Stayed 23 nights in Sep 2024

10/10 Excellent

Simon

Business traveller

29 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Sep 2024

8/10 Good

Richard

Travelled with partner

21 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Staff at best were indifferent. Bathroom facilities and layout was poor. No real outlet for evening meal in the building but nearby mall was good for food.

Stayed 6 nights in Sep 2024

10/10 Excellent

Muhammad

11 Sept 2024

Stayed 2 nights in Aug 2024

10/10 Excellent

Omer

8 Sept 2024

Stayed 9 nights in Aug 2024

10/10 Excellent

Ali, Zahra

Travelled with family

5 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything is good in the hotel thanks for making our vacation such an unforgettable

Stayed 3 nights in Aug 2024

8/10 Good

fahad

Business traveller

30 Aug 2024

Liked: Cleanliness, amenities, property conditions & facilities

As an IHG membre i couldnot delay check out beyond 2 pm, despit it was low season. Nearby hotels gave me up to 5 pm sometimes however the lady in reception was strict about that and i understand.

Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family

26 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 3 nights in Aug 2024

10/10 Excellent

Evelyn

26 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Crowne Plaza Festival City was great! I enjoyed my stay & so convenient to the mall nearby. I had a very nice view overlooking the city & waterfront. There were different sizes of swimming pools spread out which overlooks the water & city landscape. At night you can go downstairs & enjoy a meal or outdoor seating with a big flat screen tv. It’s nice & relaxing. The room was very comfortable; clean & I enjoyed my stay. Breakfast included hot & cold meals & you can get latte, cappuccino's. There’s a nice walkway with a view & festival city mall was easy to walk around. It’s not as big as the other malls but it’s convenient to its hotel proximity. It has a view. Just take a taxi & you’re on your way to explore the highlights of Dubai💫

Stayed 1 night in Aug 2024

10/10 Excellent

Mona

21 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Tnx to all

Stayed 1 night in Aug 2024

10/10 Excellent

Muhammad Musa

4 Aug 2024

Stayed 2 nights in Jul 2024

8/10 Good

Nehal

Travelled with family

30 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Didn’t like bathroom

Stayed 6 nights in Jul 2024

10/10 Excellent

Wasan

Travelled with family, Business traveller

27 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The hotel and the room perfect the girl at the reception so nice and helpful

Stayed 1 night in Jul 2024

10/10 Excellent

Ahmad

Travelled with family

21 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jul 2024

10/10 Excellent

Jeffery

29 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Stay!!!

Can-tear-a provided us with the BEST room service ever! He is a great worker!

Stayed 5 nights in Jun 2024

10/10 Excellent

Junaid, Marietta

27 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jun 2024

10/10 Excellent

Arthit

24 Jun 2024

Stayed 1 night in Jun 2024

10/10 Excellent

farhana

22 Jun 2024

Stayed 1 night in Jun 2024

6/10 Okay

mohamad

18 Jun 2024

Eid al adha holiday

The hotel needs to upgrade few things as soon as possible 1- breakfast chef’s need to be changed as variety’s and quality of food is poor 2- water pressure at the toilet needs to be fixed as it’s low and toilet siphon needs to either fixed or changed ! Most of times very difficult to operate 3- WiFi must be upgraded

Stayed 5 nights in Jun 2024