The Explorean Cozumel - All Inclusive - Reviews, Photos & Rates

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VIP Access

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Dates

December 2024

January 2025

Outdoor pool, open 8:00 AM to 7:00 PM, free pool cabanas, pool umbrellas

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Bar

Pool

Spa

24/7 front desk

Explore the area

Carretera a Chankanaab km 7.5, Zona Hotelera Sur, Cozumel, QROO, 77600

Uvas Beach
7 min walk
Dolphin Discovery
16 min walk
Chankanaab National Park
19 min walk
Cozumel, Quintana Roo (CZM-Cozumel Intl.)
22 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

1 bedroom, minibar, in-room safe, blackout curtains

Room, 1 King Bed, Non Smoking (Casita)

37 sq m
Sleeps 3
1 King Bed

Room, 2 Double Beds, Non Smoking (Casita Stand Alone)

37 sq m
Sleeps 4
2 Double Beds

Room, 2 Double Beds, Non Smoking (Casita)

37 sq m
Sleeps 4
2 Double Beds

Room, 1 King Bed, Non Smoking (Casita Stand Alone)

37 sq m
Sleeps 3
1 King Bed

Similar properties

Pool

All-inclusive

Spa

Pet-friendly

for 1 room

includes taxes & fees

5 Jan - 6 Jan

About this property

The Explorean Cozumel - All Inclusive

All-inclusive property with a marina and a full-service spa

A marina, a full-service spa, and an outdoor pool are available at this smoke-free property. Free cooked-to-order breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a restaurant, a fitness center, and a bar/lounge. Change of towels is available on request.

The Explorean Cozumel - All Inclusive offers 56 accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies. Guests can surf the web using the complimentary wireless Internet access. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Additionally, rooms include irons/ironing boards and ceiling fans. Change of towels and change of bedsheets can be requested. Cribs/infant beds (complimentary) and rollaway/extra beds (complimentary) are also available. Housekeeping is provided daily.

A marina and complimentary bicycles are featured at the property. An outdoor pool and a children's pool are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Na' Ha' has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Our customers tell us they can't get enough of the helpful staff at The Explorean Cozumel - All Inclusive. During your stay, you're just a quick walk from Arrecifes de Cozumel National Park. Free breakfast, free WiFi in public areas, and free self parking are available. This property offers pet-friendly amenities like food and water bowls.

Free cooked-to-order breakfast served daily
Free WiFi
Free self parking
Enjoy Regional cuisine and pool views while dining at Lool Kan
Take a swim in the outdoor pool
Indulge with manicures and pedicures, hot stone massages, or body treatments at Spa Na' Ha'
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym, complimentary bicycles, and yoga classes
Steps from Arrecifes de Cozumel National Park and a 3-minute drive from Chankanaab National Park
Dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

The Explorean Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The Explorean Cozumel - All Inclusive offers its guests a full-service spa, a marina, and an outdoor pool. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business center and a meeting room. Event space at this property measures 1561 square feet (145 square meters) and includes conference space. A children's pool, a fitness center, and spa services are also featured at The Explorean Cozumel - All Inclusive. Free self parking is available.

This 4-star Cozumel property is smoke free.

Guests are served free cooked-to-order breakfast daily from 7:00 AM to noon.

Lool Kan - Overlooking the pool, this restaurant specializes in Regional cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Water activities

Kayaking

Snorkeling

Snorkeling excursions

Land activities

Bicycling

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Electric car charging station on site

Food and drink

Free cooked-to-order breakfast available daily 7:00 AM–noon
1 restaurant and 1 coffee shop/cafe
1 poolside bar and 1 bar

Restaurants on site

Lool Kan

Things to do

Fitness classes
Billiards/pool table
Children's pool
Ecotours
Fitness centre
Free bike hire
Full-service spa
Outdoor pool
Playground
Yoga classes

Family friendly

Children's pool
Free cots/infant beds
Free rollaway/extra beds
Laundry facilities
Outdoor pool
Playground
Snack bar/deli

Conveniences

ATM/banking services
Banquet hall
Gift shop/newsstand

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Porter/bellhop
Tour/ticket assistance
Wedding services

Business services

24-hour business centre
Computer station
Conference space (1561 square feet)
A meeting room

Outdoors

Free pool cabanas
Garden
Marina on site
Pool sunloungers
Pool umbrellas
Terrace

Spa

4 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - Swedish
Massage/treatment rooms
Reflexology
Sauna
Spa open daily
Hot tub
Steam room

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Upper floors accessible by stairs only
Well-lit path to entrance

Couples dining
Romance packages available
Smoke-free property

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Ceiling fan
Free cots/infant beds
Free rollaway beds

Bathroom

Free toiletries
Hairdryer
Private bathroom
Rainfall showerhead
Shower
Towels

Food and drink

Minibar

Access via exterior corridors
Connecting rooms available
Iron/ironing board
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

The following facilities or services will be unavailable from October 23 2024 to November 26 2024 (dates subject to change):

One of the swimming pools

Access methods

Staffed front desk

Pets

Pets: USD 50 per pet, per night
Only dogs are allowed
Maximum 2 (weight limit: 44 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Free rollaway/extra beds!

Free cribs (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: USD 1.96 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Pet fee: USD 50 per pet, per night
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Onsite parties or group events are strictly prohibited

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Front desk staff will greet guests on arrival.

We should mention

Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Pool access available from 8:00 AM to 7:00 PM.
Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Explorean Cozumel

Explorean Cozumel All Inclusive

Explorean Cozumel All Inclusive All-inclusive property

Explorean All Inclusive All-inclusive property

The Explorean Cozumel - All Inclusive Cozumel

Explorean All Inclusive Hotel

Explorean Cozumel All Inclusive

Hotel The Explorean Cozumel - All Inclusive Cozumel

Cozumel The Explorean Cozumel - All Inclusive Hotel

The Explorean Cozumel All Inclusive

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Explorean All Inclusive

Hotel The Explorean Cozumel - All Inclusive

The Explorean Cozumel - All Inclusive Cozumel

The Explorean Cozumel - All Inclusive All-inclusive property

The Explorean Cozumel - All Inclusive Reviews

8.8

Excellent

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

MICHELLE

6 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 8 nights in Aug 2024

10/10 Excellent

Ronald John

Travelled with partner

10 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful! Service great. Included excursions so fun! Food at their restaurant so good! Loved having access to the Fiesta Americana for other restaurants, beach beds, beach club, entertainment. The room for King bed was so nice! View of "jungle" So clean. Bright. Good Air. Basket of banana muffins, juice and coffee very nice touch. Mini fridge filled daily with water, drinks, milky ways and chips. There was an umbrella and safe. Never saw our cleaning staff but they were great! Bring bug spray. Loved this place!!!

Stayed 7 nights in Jul 2024

10/10 Excellent

Jocelyn A., San Marcos

Travelled with family

25 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My family spent 6 nights at the Explorean and had a wonderful time. Staff were kind and helpful especially the manager, Jorge, the head cook, and our favorite tour guide, Julio. The excursions were really fun, especially snorkeling at El Cielo and Punta Sur. We loved the different food options- everything was delicious. We will definitely go back to the Explorean.

Stayed 6 nights in Jul 2024

10/10 Excellent

Jennifer, Greensboro

23 Jul 2024

Stayed 4 nights in Mar 2024

10/10 Excellent

Belinda

18 Jul 2024

Stayed 2 nights in Jul 2024

10/10 Excellent

Dorinda, SUGAR CREEK

Travelled with family

14 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place to stay

Stayed 4 nights in Jul 2024

10/10 Excellent

Lawrence, Mead

Travelled with partner

14 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities

An excellent place to stay. The staff are some of the friendliest, accommodating that we’ve ever come across. They excursions available daily and while we only took advantage of one it was worth it. That was a snorkeling trip and it was excellent. The one and only thing I didn’t care for was the Explorean pool. It’s situated really got in what I would call the rain forest and so it has a lot of organic debris in it. Given that it’s not a deal breaker because there’s a much bigger, better pool available at the Fiesta Americana. We got into a schedule of getting up, going to the pier and beach and snorkeling, eating at the beach club or grill then going to the pool. We are already planning on coming back in.

Stayed 6 nights in Jun 2024

8/10 Good

Nicole

3 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in May 2024

10/10 Excellent

Edward, HICKORY

Travelled with partner

1 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great place to stay. Not far from downtown. Recommend taking snorkel gear. Water is beautiful and filled with lots of fish. You also dont have to pay for excursions. They come included if you stay at the explorean which is right behind main hotel. Everyday they do different excursions. Our guides were awesome as-well. Shouts out to Vega and Jassiel. Made us feel comfortable and safe.

Stayed 3 nights in May 2024

6/10 Okay

Sean

30 May 2024

Liked: Cleanliness, staff & service, room comfort

Disliked: Property conditions & facilities

Stayed 4 nights in May 2024

10/10 Excellent

Collin

Travelled with partner

25 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This place is fantastic. The room has a great view of the jungle within the property where you can see hummingbirds and swallows every morning. They bring coffee and banana bread to your door every morning. It’s partnered with the fiesta Americana so you get all the pools and amenities from that hotel too. The resort also has excursions set up for you every day that are included in the price of the stay, which is huge. The tour guides, Julio, Armando, and Nestor all were perfectly bilingual, hilarious, and made sure you were safe on every excursion. The property makes you feel like you’re on an episode of survivor. We will definitely be back.

Stayed 7 nights in May 2024

10/10 Excellent

Adrian

Travelled with family, Travelled with partner

19 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice property. Good food, great people. Fun activities every day.

Stayed 7 nights in May 2024

10/10 Excellent

Tatyana, Aurora

Travelled with family

18 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property was very relaxing. The entire staff was amazing and made us feel welcomed. We were able to get picked up by the dive boat at the dock. The food was good quality and the drinks were made to order with top shelf liquor. The excursions was a nice bonus to staying there. Can't wait to go back!

Stayed 7 nights in May 2024

10/10 Excellent

Adriana

Travelled with family

14 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Property and location were perfect! The most valuable asset from The Explorean is its personnel!

Stayed 3 nights in May 2024

8/10 Good

David

Travelled with partner

11 May 2024

The pools are missing a lot of tiles and could really use an update. The rest of the facility was great.

Stayed 7 nights in May 2024

10/10 Excellent

Cynthia, Longmont

Travelled with group

4 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My friend & I had a wonderful stay at the Explorean. The jungle setting was beautiful & relaxing. All of the staff were outstanding. They were so welcoming & made our whole visit special. I was especially impressed with the activity team, Jassiel, Nestor, Julio, Armando, Edgar, Vega (along with Epi & Luis on the boats). They made every effort to see that we had a lot of fun. They got to know us & also shared stories of their own lives. We were there for 14 days & asked for a repeat of our favorite excursion, El Ceilo & they scheduled it 2 more times with visits to different parts of the reef. Breakfast & lunch were very nice at Explorean's restaurant, Lool Kan. We enjoyed dinner there, but would have liked more menu choices. It was great that meals & facilities at the Fiesta Americana were also included. The Asian restaurant had amazing food & excellent service. Our favorite place for breakfast was the beach club buffet. The hostess there, Alejandra, knew our name by the 2nd visit & where we liked to sit. My favorite were the delicious tacos Virginia made me every morning. Our favorite lunch spot was at La Cevicheria with savory seafood & an amazing view of the shimmering ocean. One night was special with a buffet dinner on the beach followed by a fire show. Most of the FA night shows were good, but the amplified music would have been much better at half volume. The room was simple, very clean, with ample big towels, comfortable bed & pillows & mini bar stocked daily.

Stayed 14 nights in Apr 2024

10/10 Excellent

Diane

Travelled with partner

27 Apr 2024

Liked: Cleanliness, staff & service, amenities

The VIP access had 2 rooms, 2 baths and very spacious. The bed was very comfortable. The view was excellent! Well worth the upgrade. The pools (all pools) should be fixed, tiles falling off, and large sections with holes making the facility appear run down.

Stayed 7 nights in Apr 2024

10/10 Excellent

Angelia

Travelled with partner

27 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

They definitely need to upgrade the pools. Also bars dont open until 11 am. Needs to start at 9 am. Who doesnt want a mimosa with breakfast? The rooms also need a coffee pot. They deliver coffee at 7 am. We wake up at 5 am. No coffee until 6:30. It was peaceful and I enjoyed it. I would go again. They just need to make some minor changes. Except the pools. That is a major renovation. Tiles are falling off everywhere. The excursion staff was amazing. Julio is the best!

Stayed 6 nights in Apr 2024

6/10 Okay

Melanda

12 Apr 2024

Stayed 4 nights in Apr 2024

8/10 Good

martin

11 Apr 2024

Stayed 4 nights in Apr 2024

10/10 Excellent

emily dupuy

Travelled with partner

1 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff is superb, rooms are comfortable and quiet, waterfront is incredible.

Stayed 3 nights in Mar 2024

10/10 Excellent

Amanda

Travelled with family, Travelled with family and small children

30 Mar 2024

Liked: Cleanliness, staff & service

Beautiful property with absolutely wonderful employees. Great options for daily excursions but also plenty to keep the kids busy right at the resorts (shared with Fiesta Americana). The food is on par with an all inclusive- as in it’s not going to blow your mind, but it’s good! Bar was always quick! Downsides are the condition of the pool as mentioned in lots of the reviews - and the shower doesn’t get very hot. Overall we were very happy with our stay!

Stayed 5 nights in Mar 2024

4/10 Poor

Brianna

Travelled with partner

22 Mar 2024

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

What’s the bottom line? Would we stay here again? No. Would we stay at the Fiesta Americana? No. I wouldn’t recommend staying at this resort. If you are like us and try to see the good in things (and disregard the negative reviews others have mentioned) and still are interested in booking, please be mindful of our remember to bring water shoes, bug spray, anti-diarrheal, and walking shoes. Also, don’t forget that the beach access is probably closed- even if they tell you it will be open by the time you arrive. There is no other public beach access nearby and the beach clubs that are close, you have to pay to enter and use their facilities.

Stayed 10 nights in Mar 2024