Sunscape Sabor Cozumel - All Inclusive - Reviews, Photos & Rates

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Dates

December 2024

January 2025

Outdoor pool, pool umbrellas, pool loungers

Private beach, beach massages, scuba diving, snorkelling

Overview
Rooms
Location
Policies

Good

Popular amenities

All-inclusive

Bar

On private beach

Spa

Gym

24/7 front desk

Explore the area

Carretera Costera Sur Km 12.9, Cozumel, QROO, 77600

Paradise Beach
4 min walk
Mr. Sancho's Beach Club
13 min walk
Playa Mia Grand Beach and Water Park
15 min walk
Cozumel, Quintana Roo (CZM-Cozumel Intl.)
24 min drive

Room options

Deal of the Day

33 sq m
Sleeps 3
2 Double Beds OR 1 King Bed

Minibar, in-room safe, individually decorated, individually furnished

Deluxe Tropical View Double

32 sq m
Sleeps 4
2 Double Beds

Deluxe King

Sleeps 2
1 King Bed

Deluxe Double

Sleeps 4
2 Double Beds

Deluxe Tropical View King

33 sq m
Sleeps 2
1 King Bed

Deluxe Ocean View King

33 sq m
Ocean view
Sleeps 3
2 Double Beds OR 1 King Bed

Deluxe Ocean View Double

32 sq m
Ocean view
Sleeps 4
2 Double Beds

Deluxe Ocean Front Double

33 sq m
Ocean view
Sleeps 4
2 Double Beds

Similar properties

Pool

All-inclusive

Spa

Kids pool

for 1 night

includes taxes & fees

8 Dec - 9 Dec

About this property

Sunscape Sabor Cozumel - All Inclusive

Property with private beach, full-service spa

Catch some rays on Sunscape Sabor Cozumel - All Inclusive's private sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the property's 2 restaurants.

Sunscape Sabor Cozumel - All Inclusive offers 128 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Televisions come with premium cable channels.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Cozumel property provides wireless Internet access for a surcharge. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

A private beach and complimentary bicycles are featured at the property. In addition to an outdoor pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Sunscape Spa by Pevonia has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy.

Our customers tell us they can't get enough of the helpful staff at Sunscape Sabor Cozumel - All Inclusive. During your stay, you're just a quick walk from Paradise Beach. Free WiFi in public areas, free self parking, and 2 restaurants are available.

Free WiFi in some public areas
Free self parking
For dining with a poolside location, stop by Sunny Side Grill, one of the property's 2 restaurants and 2 bars/lounges
WiFi for a fee
Take a swim in the outdoor pool
Treat yourself to facials, massages, or thalassotherapy at Sunscape Spa by Pevonia
Services include babysitting, a kid's club, and dry cleaning/laundry
Onsite recreation includes a private beach, a gym, and complimentary bicycles
Just a 4-minute walk from Paradise Beach and 13 minutes by foot from Mr. Sancho's Beach Club

Sunscape Sabor Cozumel - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Simply walk outside to feel the sun on your face at the sand beach. Pamper yourself with a treatment at the full-service spa and enjoy amenities at Sunscape Sabor Cozumel - All Inclusive like a complimentary children's club and an outdoor pool.

There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Public spaces have free WiFi. This all-inclusive property also offers a fitness center, a garden, and a terrace. Self parking is free. A complete renovation of Sunscape Sabor Cozumel - All Inclusive was completed in July 2021.

This 3.5-star Cozumel property is smoke free.

Sunny Side Grill - This family restaurant is located by the pool. Open 24 hours.

El Patio - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included.

Food and beverages

Dining availability limited at one or more venues

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Snorkeling

Windsurfing

Land activities

Fitness facilities

Soccer

Volleyball

Entertainment

Onsite live performances

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: WiFi (USD 14 per night)
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site

Food and drink

2 restaurants and 1 coffee shop/cafe
2 bars/lounges and 1 poolside bar

Restaurants on site

Sunny Side Grill
El Patio

Things to do

Fitness classes
Arcade/games room
Boat tours
Fishing
Fitness centre
Free bike hire
Full-service spa
Kayaking
Motorised watercraft
Outdoor pool
Parasailing
Playground
Scooter/moped hire
Scuba diving
Shopping
Snorkelling
Volleyball
Waterskiing
Windsurfing

Family friendly

Arcade/games room
Babysitting (surcharge)
Children's club
Free cots/infant beds
Free rollaway/extra beds
Free supervised childcare
Laundry facilities
Outdoor pool
Playground
Snack bar/deli

Conveniences

ATM/banking services
Banquet hall
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Business services

Business centre
Conference space
A meeting room

Outdoors

Garden
Pool sunloungers
Pool umbrellas
Private beachfront location
Terrace

Spa

12 treatment rooms
Aromatherapy
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - on the beach
Massage/treatment rooms
Outdoor treatment areas
Thalassotherapy

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Wheelchair-accessible registration desk
Wheelchair-accessible (may have limits)

Renovated entire property – July 2021
Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Ceiling fan
Free cots/infant beds
Free rollaway beds

Bathroom

Eco-friendly toiletries
Hairdryer
Private bathroom
Rainfall showerhead
Shower
Towels

Entertainment

TV channels
Premium channels
TV

Food and drink

Coffee/tea filters (reusable)
Minibar

Composting
Eco-friendly cleaning products provided
Individually decorated
Individually furnished
Iron/ironing board
Laptop-friendly workspace
LED light bulbs
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Free rollaway/extra beds!

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for in-room wireless internet: USD 14 per night (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

This property uses solar energy, plus a grey water recycling system

Safety features at this property include a fire extinguisher and a first aid kit

Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cozumel Sunscape

Cozumel Sunscape Sabor

Sabor All Inclusive Cozumel

Sabor Cozumel

Sabor Cozumel All Inclusive

Sabor Sunscape

Sunscape Sabor

Sunscape Sabor All Inclusive

Sunscape Sabor Cozumel

Sunscape Sabor Cozumel All Inclusive

Sunscape Sabor Cozumel All Inclusive All-inclusive property

Sabor Cozumel Hotel Cozumel

Sunscape Sabor All Inclusive All-inclusive property

Sunscape Sabor Cozumel - All Inclusive Reviews

7.0

Good

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

6/10 Okay

Regan N, Jones

Travelled with family

26 Aug 2024

Liked: Cleanliness, staff & service

The staff was very nice. The food was very limited but other than breakfast, what we ate was good. Breakfast at the buffet was not good at all. Very limited, bread was stale and hard, sausage was cut up hot dogs. Our room was clean and the a/c worked very well. Our balcony door did not lock, our tv remote did not work and there weren’t controls on tv, we had to ask for our minibar to be refilled and although we were all inclusive they said they would only bring water, no more soda. The keycard to our room took at least 20 seconds to activate the lock and that was with moving the card in every possible direction before it would open. However, the staff was very nice and the entertainment staff tried very hard to involve everyone and provide entertainment. Everything was very clean and the pool was nice and well maintained.

Stayed 3 nights in Aug 2024

6/10 Okay

lucio

Travelled with family

24 Aug 2024

Liked: Cleanliness, staff & service

I liked the service. The staff work hard to accommodate the necessities of the guests and they make you feel welcome. I didn't like the lack of dinning choices. I ate the same food every single day, morning, lunch and dinner. I am not complaining of the taste, I am complaining of the lack of choices.

Stayed 11 nights in Aug 2024

10/10 Excellent

Andres

14 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was such a relaxing trip! No loud parties or crazy teens. Just peace and quiet.

Stayed 6 nights in Aug 2024

2/10 Terrible

Teresa

Travelled with family and small children

13 Aug 2024

Liked: Staff & service

Disliked: Cleanliness

Overall it wasn’t the worst resort. The majority of the staff were great. Check in: We arrived at 1, our room was not ready until a little after 4. The people at the front desk weren’t very helpful on checking status of room. The room was ok, it was small compared to other resorts we have stayed in. Housekeeping was not the greatest, all the did was pretty much make the beds and change towels for clean ones. It didn’t look like they did any actual cleaning (bathroom, sweeping). The food was ok, they had the same menu every day for breakfast, lunch and dinner there wasn’t much variety.

Stayed 6 nights in Aug 2024

4/10 Poor

John

12 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Limited dining and beverage options. Staff was not well educated and would require assistance from management for the simplest of asks.

Stayed 4 nights in Aug 2024

2/10 Terrible

John

Travelled with family

12 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was poorly kept with trash remaining from the previous night every morning. Very limited dining and beverage options. Food quality was poor.

Stayed 4 nights in Aug 2024

2/10 Terrible

Mallori

Travelled with family

8 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Didn’t feel welcome. Most the staff I tried to speak with, didn’t speak English or just stared at me. Bought all inclusive but no one ever explained what that included.

Stayed 5 nights in Aug 2024

10/10 Excellent

Adell

29 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

It is excellent with great options to stay.

Stayed 7 nights in Jul 2024

2/10 Terrible

Jena

Travelled with family

27 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Do NOT go here. It’s an absolute scam, the photos look nothing like the property. I came to stay for 10 days and left this hotel the same day I came. The front desk said they’d give me a refund but went back on there word. Horrible service, unclean rooms and flies were sharing my food :(

Stayed 10 nights in Jul 2024

4/10 Poor

Andrew

23 Jul 2024

Disliked: Staff & service, property conditions & facilities

Upon arrival I have no complaints. Everyone super friendly and very welcoming. After that nothing was the same. Very limited options with places to eat. They would run out of food, plates and that was it. They would not make more food. Online it said room service was available, and they told us to download an app to make it easier. No where on the app was that option available. The bakery limited us to 2 pastry’s per person. The hostesses at restaurants all had attitudes and did not like the fact that we had a party of 7. It was always and inconvenience to ask for a big table. Lastly we were told that it was Secrets, Sunscape, and another resort. Well sunnscape could not go to other resorts and order food. However we saw multiple people from those other resorts at Sunscape eating and there was no problem at all. Which I don’t think there should be. However how is it possible for only Sunscape to struggle with additional wait time, and no food services from the other resorts. Really disappointed in the resort.

Stayed 4 nights in Jul 2024

2/10 Terrible

Martin

Travelled with family, Travelled with partner, Travelled with group

22 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Well, this place is not what you would expect from an all inclusive. One pool only, two restaurants which are very small and food runs out quick, no room service, door to our room wouldn’t close, water in room smelled really bad, AC had to get fixed, bed was worse the county Jail one, staff was ok. Definitely will not be coming back. Cozumel is awesome but DO NOT STAY AT SUNSET SABOR COZUMEL! everything is so old and out dated. TVs in rooms are 24 inch with only 4-5 channels working.

Stayed 4 nights in Jul 2024

4/10 Poor

Tony

Travelled with family

22 Jul 2024

Disliked: Property conditions & facilities

Arrived and greeted by friendly staff, but our needs were not met as the integrity of our door was not addressed. Our keys didn’t work, even after reprogramming…we easily could bypass the card reader by using a credit card to swipe the lock. When brought to the staffs attention, they admitted sometimes they have to bypass the card reader. They replaced the card reader batteries, which helped but didn’t give us the confidence we liked for our stay. Bakery didn’t have much inventory and guests are limited 2 baked goods per person. Restaurant waits were long and not convenient. Sunscape restaurants were filled with guests from other resorts; yet Sunscape guests are not allowed on other resort sites. I wish there was more access across all resorts (ie pool/drinks), especially when we have to share our restaurants and bars. Sunscape guests are the ones who suffer with extended wait times.

Stayed 4 nights in Jul 2024

6/10 Okay

ANGELICA M

22 Jul 2024

Liked: Staff & service

Stayed 4 nights in Jul 2024

8/10 Good

Chelsy

Travelled with partner

14 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Not much to eat for an all enclusive but other than that it’s great place to stay. Will need taxi or car to get to main part of the island to shop or go to restaurants.

Stayed 7 nights in Jul 2024

6/10 Okay

Colleen

11 Jul 2024

It’s ok. Nothing to brag about. Food is limited. Same small limited menu at supper and the same thing every night. No top shelf liquor. No restock fridge everyday, but the guy that cleaned our room hooked us up. So eat hamburgers between 12:30 -4:30 and don’t eat supper lol.

Stayed 5 nights in Jul 2024

6/10 Okay

Carla, Menifee

Travelled with partner

8 Jul 2024

Liked: Staff & service

Thank you

Stayed 5 nights in Jul 2024

10/10 Excellent

Travis

7 Jul 2024

Stayed 6 nights in Jun 2024

2/10 Terrible

ESAU

4 Jul 2024

Disliked: Staff & service

Stay away

Stayed 6 nights in Jun 2024

6/10 Okay

Marco

2 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff did not seem too happy to work there especially the bartenders, no personality. The food was mediocre at best would not stay there again. I asked the front Dess to fix the air conditioning was not fixed, nor did I get a response from maintenance

Stayed 7 nights in Jun 2024

2/10 Terrible

flora

Travelled with family

2 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will not comeback

The overall experience was bad. The service was terrible at the restaurants - it was slow and did not see the waiters more than once while dinning. The waiters were not cordial and seldom smile. No room service, no pool service, no beach service. The policies at the restaurant were inconsistent depending who was host or captain, such as dress attire and possibility of combining tables to accommodate our large group. The food was almost decent and if there was no buffet the portions were very small. I can go on and on but the bottom line is you need new management and a overhaul on the buildings.

Stayed 6 nights in Jun 2024

6/10 Okay

Jose

2 Jul 2024

Stayed 1 night in Jun 2024

8/10 Good

Selena

Travelled with partner

2 Jul 2024

Liked: Staff & service, amenities

I liked the Sunscape Sabor resort however, our room could have been cleaner. The bathroom sink continued to back up, when I reported it twice no one came to fix it! The courtesy, friendliness, and professional conduct of the staff was great. The language barrier caused communication problems. The resort should have more to do for adults especially at night. The band, dance show and karaoke was great! Too short. For adults to continue enjoying the night life you have to leave the resort! We really enjoyed karaoke but it ended after only an hour! 😌 The band was great and we were dancing but it also ended after only an hour! 😟 The connecting resorts that are sister resorts didn’t have night life for adults either. If they did we were not aware. Lastly, the 90 minute, which turned into TWO hour session of soliciting guest go buy an expensive membership was not a good thing! It was deceitful, trickery how we were solicited at the airport thinking we were just getting van service to the resort. Though the perks were not bad, I’m not sure it was worth TWO hours of sending several people to convince my husband and I after we respectfully said “No we can’t afford it”

Stayed 5 nights in Jun 2024

8/10 Good

Kathryn

Travelled with family

1 Jul 2024

Liked: Cleanliness

Have been going to Sunscape for over 15 years. They have given it a much needed renovation. Rooms and AC are fantastic Dining options are not the best though. Since we had the grand kids we were severely limited. As we always prefer the all inclusive aspect and in previous visits we had four different options. Now there is only 1 full time cafe with limited seating and long wait lines. The other option was for evening only. Staff was good but eating options left alot to be desired. There are other restaurants on the same footprint, one is NO KIDS at all and the other you have to purchase meals. So much for the all inclusive

Stayed 5 nights in Jun 2024

2/10 Terrible

JOSE DE JESUS

Travelled with partner

1 Jul 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

For starters, is not all inclusive. If you want more sodas or alcoholic beverages in you fridge you need to pay for it, I called at least 5 times to let them know my fridge wasn't working and never got fixed, they didn't clean my room one day,just a few employees were helpful. Definitely never going back to this hotel.

Stayed 6 nights in Jun 2024