Hotel Laguna Bacalar

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Popular amenities

Room service

Pool

24/7 front desk

Laundry

Housekeeping

Parking included

Explore the area

Avenida Costera #479 Bacalar, Bacalar, QROO, 77930

Cenote Esmeralda
1 min walk
Lake Bacalar
11 min walk
Cenote Cocalitos
12 min walk
Chetumal, Quintana Roo (CTM-Chetumal Intl.)
35 min drive

Room options

Family Bungalow, Lagoon View

33 sq m
Lagoon view
Sleeps 9
4 Double Beds and 1 Twin Bed

Double Room with Air Conditioning, No Special View

Sleeps 4
2 Double Beds

Quadruple Room with Fan

23 sq m
Lagoon view
Sleeps 4
2 Double Beds and 2 Twin Beds

In-room safe, iron/ironing board, bed sheets

Double Room, Lagoon View (with Fan)

Lagoon view
Sleeps 4
2 Double Beds

Triple Room, Multiple Beds, Lagoon View (With A/A)

Lagoon view
Sleeps 5
2 Double Beds and 1 Twin Bed

Double Room Lagoon View with Air Conditioning

Lagoon view
Sleeps 4
2 Double Beds

Triple Room, Multiple Beds, Lagoon View (With Fan)

Lagoon view
Sleeps 5
2 Double Beds and 1 Twin Bed

Similar properties

Pool

Parking included

Free WiFi

Restaurant

About this property

Hotel with free parking, near Lake Bacalar

This hotel features an outdoor pool, a rooftop terrace, and a children's pool. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, laundry facilities, and a 24-hour front desk are onsite.

Hotel Laguna Bacalar offers 25 accommodations with safes. Bathrooms include showers and complimentary toiletries. Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Hotel Laguna Bacalar, you're just a quick walk from Cenote Esmeralda. You'll find features like free WiFi in public areas and free self parking, plus an outdoor pool.

Free WiFi in some public areas
Free self parking
Take a swim in the outdoor pool
Services include a concierge, tour or ticket assistance, and luggage storage
Steps from Cenote Esmeralda and 11 minutes by foot from Lake Bacalar

Hotel Laguna Bacalar offers its guests an outdoor pool and a children's pool. Public spaces have free WiFi. A rooftop terrace, tour/ticket assistance, and a garden are also featured at Hotel Laguna Bacalar. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Bacalar hotel.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site

Food and drink

Room service available

Things to do

Children's pool
Outdoor pool

Family friendly

Children's pool
Laundry facilities
Outdoor pool

Conveniences

Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Laundry facilities
Luggage storage
Tour/ticket assistance

Outdoors

Garden
Rooftop terrace

Accessibility

This property does not have any lifts

Designated smoking areas (fines apply)
Mosquito nets
TV in lobby

Room amenities

Bedroom

Bed sheets

Bathroom

Free toiletries
Shower
Towels

Iron/ironing board (on request)
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 10 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Cashless transactions are available

Safety features at this property include a fire extinguisher and a first aid kit

Front desk staff will greet guests on arrival.

We should mention

Pool access available from 8:00 AM to 9:00 PM.
Up to 2 children 10 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Hotel Laguna Bacalar

Laguna Bacalar

Hotel Laguna Bacalar Hotel

Hotel Laguna Bacalar Bacalar

Hotel Laguna Bacalar Hotel Bacalar

Hotel Laguna Bacalar Reviews

6.2

6.6/10

Cleanliness

6.4/10

Staff & service

6.2/10

Amenities

5.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

4/10 Poor

Estefania

Travelled with family and small children

24 Jul 2024

Liked: Amenities

Disliked: Staff & service, property conditions & facilities

Let me start by saying the view of the lagoon was beautiful from the bungalow. However the place had a lot of ants and lizards. We also found some small insects in the bed while we were sleeping and fortunately they were not bedbugs. I don’t think we will stay again.

Stayed 2 nights in Jul 2024

10/10 Excellent

Sergio

22 Jul 2024

Stayed 2 nights in Jul 2024

6/10 Okay

Peter

Travelled with group

26 Jun 2024

Liked: Cleanliness

Main draw is the view and location

Best thing about the place is the view and location. On a beautiful spot on the lagoon and has a nice pool and access to lagoon swimming. The rooms are bare bones but clean and have a big balcony. There aren’t many outlets and strangely one is on the wall close to the ceiling. The staff at the front desk were nice and friendly. The restaurant didn’t seem to have regular hours and was a bit overpriced for what it was (don’t get the green sandwich). If you want to stay on the lake but not have to spend a lot this is an option. Alternatively you can stay in a cheap decent place in town and then get a mostly consumable day pass at one of the beach clubs or nice hotels on the lagoon.

Stayed 3 nights in Jun 2024

2/10 Terrible

Jesus

31 May 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Trash

Stayed 1 night in Feb 2024

2/10 Terrible

Cristian

Travelled with group

6 May 2024

Disliked: Cleanliness, property conditions & facilities

I didn’t like it I didn’t know is just one fan in the hotel room and no ac and the hotel looks like is in the ruins

Stayed 1 night in May 2024

10/10 Excellent

Lisa, Collingwood

Travelled with family, Business traveller

25 Apr 2024

Liked: Staff & service

It is dated , rooms need work

Stayed 1 night in Apr 2024

8/10 Good

Andrew

31 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Was a great stay

Stayed 1 night in Mar 2024

4/10 Poor

daniel

13 Feb 2024

Disliked: Cleanliness, property conditions & facilities

Stayed 1 night in Feb 2024

4/10 Poor

Christian

Travelled with family

1 Feb 2024

Disliked: Property conditions & facilities, room comfort

Stayed 1 night in Jan 2024

8/10 Good

Jorge

Travelled with family and small children

30 Jan 2024

Liked: Cleanliness, staff & service

This property is located in one of the best areas in Laguna Bacalar Exelente views and access to the water 🌊

Stayed 3 nights in Jan 2024

10/10 Excellent

Kevin

23 Nov 2023

Stayed 1 night in Nov 2023

8/10 Good

Rebeca, Magnolia

26 Jul 2023

Liked: Staff & service, amenities

I like the location. My rooms view was beautiful. The only complain was the air condition was bad ans not to clean

Stayed 1 night in Jul 2023

2/10 Terrible

Sandra

Travelled with family, Travelled with family and small children, Travelled with partner

16 Jun 2023

Disliked: Cleanliness, staff & service, property conditions & facilities

Bad place, we a bad experience at this place As soon as we walked in to the room a lizard right in from, i asked the reception to move us, she had the worst attitude, she said well you will see different little animals at this place. My kids asked if they could sleep in the car :( trough the night i felt an insect on me, i jumped and it was a big bug, it flew away, The reception never gave us anything to sign at check in or out. The place is horrible.

Stayed 2 nights in Jun 2023

10/10 Excellent

ZAKI, San antonio

21 Mar 2023

Stayed 1 night in Mar 2023

4/10 Poor

Mehmet, Brampton

Travelled with partner

17 Feb 2023

Disliked: Amenities, property conditions & facilities

Hotel is located on a beautiful spot overlooking Lake Bacalar. It is perfect for swimming and enjoying the view from the room. It looks like the hotel was built long time ago and never upgraded or renovated. Bathroom especially was in really bad condition. We checked in for two nights but checked out after staying one night.

Stayed 2 nights in Feb 2023

2/10 Terrible

FERNANDO

13 Feb 2023

Stayed 4 nights in Feb 2023

8/10 Good

Miguel Efren

26 Jan 2023

Stayed 1 night in Jan 2023

10/10 Excellent

Neyeli

5 Jan 2023

Stayed 3 nights in Jan 2023

10/10 Excellent

Cody, North Liberty

7 Mar 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I tried to cancel my reservation after reading the reviews I am very happy I did not know there's no TV in the rooms no there's no phones in the room but there are are very comfortable beds the Wi-Fi worked great for me the 3 days I was there and The view is amazing also is able to take a boat tour for just 300 pesos and the food at the restaurant pretty good and very well priced I am very happy I chose this place

Stayed 2 nights in Mar 2022

8/10 Good

Bruce

3 Feb 2022

Liked: Cleanliness, staff & service, room comfort

Nostalgic

We have been staying in this no frills hotel for the past 30 years. Gorgeous views, nice pool, comfortable bed and very clean.

Stayed 1 night in Feb 2022

2/10 Terrible

Stanley, Austin

Travelled with partner

15 Jan 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The only redeeming feature of this old (1972) hotel is the view of the Bacalar Lagoon. The restaurant was closed, there was not even a drinking glass provided in the room, sewer gases were backing up in the bathroom. It was smelling, cheap, and in extreme need of updating. There are other much nicer places to stay in Bacalar. Take the boat tour of the lagoon from the Aluxes Hotel, which has a great restaurant and looked like a good place to stay. Ask for Juan for the boat tour. If we had to rate the Laguna Hotel on a scale of 1 to 5 stars, we would rate it minus 1 stars.

Stayed 1 night in Jan 2022

6/10 Okay

Francisco

Travelled with group

27 Nov 2021

Liked: Cleanliness, staff & service

Excelente vista, poco viejo el hotel.

Todo excelente. Un poco viejo el hotel pero es de los primeros en Bacalar. Excelente vista de la Laguna. Pero le falta aire acondicionado y renovar sus instalaciones

Stayed 1 night in Nov 2021

2/10 Terrible

Guillermo

Travelled with family and small children

23 Nov 2021

Disliked: Staff & service, amenities, property conditions & facilities

Stayed 3 nights in Nov 2021

4/10 Poor

Lynne, Champaign, Illinois

Travelled with group

19 Feb 2020

Liked: Cleanliness, staff & service

Disliked: Amenities, property conditions & facilities

Great view. Hotel very run down. Did not even have hot water.

Stayed 2 nights in Feb 2020

6/10 Okay

Charly

28 Jan 2020

Liked: Staff & service

Disliked: Cleanliness

View to the lake is spectacular. Cleanliness sucks.Internet wifi is super slow, No TV, Phone or AC on most units. Pictures appear better than in real person .

Stayed 6 nights in Jan 2020