Smart Cancun The Urban Oasis

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Dates

December 2024

January 2025

In-room safe, laptop workspace, iron/ironing board, free WiFi

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar

Breakfast included

Pool

Gym

Housekeeping

24/7 front desk

Explore the area

Av Tulum 13-14, Centro, 22, Cancun, QROO, 77500

Mercado 23
5 min walk
Tortas y Tortas Cancun
1 min walk
Cancun Bus Station ADO
2 min walk
Cancun, Quintana Roo (CUN-Cancun Intl.)
20 min drive

Room options

Standard Room

38 sq m
Sleeps 4
1 King Bed OR 2 Double Beds

Similar properties

Pool

Free WiFi

Restaurant

Air conditioning

for 1 night

includes taxes & fees

4 Jan - 5 Jan

About this property

Mediterranean Cancun hotel in Downtown Cancun with free breakfast

An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.

Smart Cancun The Urban Oasis offers 132 air-conditioned accommodations with safes and complimentary bottled water. Flat-screen televisions are featured in guestrooms.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Cancun hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Our customers tell us they can't get enough of the helpful staff at Smart Cancun The Urban Oasis. During your stay, you're just a quick walk from Mercado 23. Enjoy features like free breakfast, free WiFi in public areas, and free self parking.

Free continental breakfast served daily
Free WiFi (speed: 25+ Mbps)
Free self parking
Options for a bite to eat or a refreshing drink include a coffee shop, a restaurant, a poolside bar, and a bar/lounge
Take a swim in the outdoor pool
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
Onsite recreation includes a gym
Just a 2-minute drive from Plaza 28 and a few minutes from Plaza Las Americas

Smart Cancun The Urban Oasis offers its guests an outdoor pool and a fitness center. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is available daily. Public spaces have free WiFi.

There are 5 meeting rooms available. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Smart Cancun The Urban Oasis. Self parking is free.

This 4-star Cancun hotel is smoke free.

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.

Bites - Onsite restaurant.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 25+ Mbps
Available in some public areas: Free WiFi
WiFi in public areas is free with a 1-device limit

Parking and public transport

Free self-parking on site

Food and drink

Free continental breakfast available daily 7:00 AM–10:00 AM
1 restaurant and 1 coffee shop/cafe
1 poolside bar and 1 bar

Restaurants on site

Bites

Things to do

Fitness centre
Outdoor pool

Family friendly

Laundry facilities
Outdoor pool
Snack bar/deli

Conveniences

Banquet hall

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance

Business services

Meeting rooms - 5

Accessibility

This property does not have any lifts

Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets

Bathroom

Free toiletries
Hairdryer
Private bathroom
Shampoo
Shower
Soap
Toilet paper
Towels

Entertainment

Flat-screen TV

Food and drink

Coffee/tea maker
Free bottled water

Connecting rooms available
Iron/ironing board (on request)
Laptop-friendly workspace
Phone
Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: USD 4.57 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Pool fee: USD 8 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Cleaning and Health Protocols (Oasis Hotels)

Front desk staff will greet guests on arrival.

We should mention

Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Free WiFi in public areas has a 1-device limit.

Property is also known as

Oasis Smart Cancun

Oasis Smart Hotel

Oasis Smart Hotel Cancun

Smart Oasis Hotel Cancun

Smart Oasis Cancun

Smart Cancun by Oasis

Smart Cancun The Urban Oasis Hotel

Smart Cancun The Urban Oasis Cancun

Smart Cancun The Urban Oasis Hotel Cancun

Smart Cancun The Urban Oasis Reviews

7.6

Good

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

10/10 Excellent

King

Travelled with partner

6 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff were exceptional. The rooms were excellent. The hotel was excellent. The food was amazing!!!

Stayed 1 night in Aug 2024

10/10 Excellent

Simon

Business traveller

3 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The place is the best place

Stayed 4 nights in Aug 2024

8/10 Good

Alan

Travelled with family

22 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place for a good price

Great place, an oasis of calm as advertised. The hotel district on the beach is now a zoo.Book online for the best deal with breakfast.

Stayed 1 night in Aug 2024

10/10 Excellent

Gregory

Travelled with partner

21 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My stay was excellent. The Staffs are great really helpful. I really like the pool area. It is very nice. Wasn’t too crowded. The hotel actually looks better in person. Rooms are nice and clean only thing the water sometimes will fluctuate from hot to cold. Check in process was really fast and check out. I can honestly say that I would return if In Cancun, the marina mall was five minutes away by car. My experience at the oasis honestly was great. I would say they could’ve had more options for breakfast.

Stayed 4 nights in Aug 2024

10/10 Excellent

Youri

Business traveller

21 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 6 nights in Aug 2024

10/10 Excellent

Naveed

16 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Only problem not open wifi. Rest perfect

Stayed 1 night in Aug 2024

4/10 Poor

Vincent

14 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

The checking at the hotel was very long the WiFi is terrible and the room was old I very not enjoy my stay in that hotel

Stayed 1 night in Aug 2024

10/10 Excellent

Leyda

12 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente hotel, excelente atención, el desayuno fue estupendo. Súper recomendado. Volveré sin duda alguna.

Stayed 3 nights in Jul 2024

4/10 Poor

Yegni

Travelled with family

5 Aug 2024

Stayed 2 nights in Aug 2024

10/10 Excellent

Zashon

30 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This place was perfect! Beautiful, clean and excellent staff. Loved the pool area! Great value for money.

Stayed 3 nights in Jul 2024

10/10 Excellent

Dilip

Travelled with family

30 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Spacious

Stayed 1 night in Jul 2024

10/10 Excellent

Elizabeth

Travelled with family

18 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Love the location and if you’re sightseeing is perfect all the buses stop here

Stayed 4 nights in Jul 2024

4/10 Poor

Travis

Travelled with family

23 Jun 2024

Liked: Cleanliness, staff & service, amenities

Disliked: Property conditions & facilities

When checking it. It was great welcome and thought it was going to be an amazing hotel. The lady who helped us check it was awesome and the lady who show us how to get a tour. Was also amazing. Now on to the room. It was average. The net worked one day and after that. It did not work for the remaining trip. It was raining mostly while there. It was a leak in the bathroom ceiling through the light fixture. Which we found to be unsafe. The shower was bipolar. It would start hot and which to cold and then turn extreme hot. When we left the room to go out. We can back to no clean towels. We had to leave notes every time we left the room. So our housekeeper would give us clean towels. (It was more on the list than just towels.) So one morning we woke up to a big flood in the room. The rain had made its way into the room. We did our best to clean it up. So back to the net for a second. So we couldn’t watch Netflix on the tv. Because the signal wouldn’t work. Signal wasn’t even good in the lobby after the first day. … So there are three restaurants in the hotel. Only ate at two. The sports bar one was great and the breakfast one was good. They are and were very friendly. But overall from my experience. I will not be returning and I really did like the staff at the front desk.

Stayed 4 nights in Jun 2024

8/10 Good

James

21 Jun 2024

Stayed 1 night in Jun 2024

8/10 Good

Ilya

Business traveller

31 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Balcony view over old dirty roof of building next to it, besides that all cool.

Stayed 1 night in Mar 2024

10/10 Excellent

rolando

28 May 2024

Liked: Cleanliness, amenities

Great

Stayed 1 night in May 2024

10/10 Excellent

Lorena

25 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I will return next year

Stayed 3 nights in Mar 2024

4/10 Poor

Tennie

Travelled with group

10 May 2024

Disliked: Staff & service, amenities, property conditions & facilities

Service for evening cocktails was very poor. Bartender was rude to the entire party when receiving orders

Stayed 2 nights in May 2024

4/10 Poor

Mercy

7 May 2024

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

The building is very old and shouldn’t be used for accommodation until after renovation. Although the staff were very nice and helpful as they provided me with a small cooler to preserve my food as I have allergies and can mostly eat food from home. They also gave me a microwave as the rooms doesn’t come with any fridge or microwave which is really nice and that why I am giving them a two star. I was totally disappointed about the lack of maintenance as I paid too much was expecting to get a decent accommodation. Bathroom was very nasty and horrible as the shower curtain were very dirty and very disgusting. Also keep in mind that there is no bath tub here. Air bnb would have been lot cheaper and way better than what they offered at this hotel. Definitely not coming back here. No thanks

Stayed 8 nights in Apr 2024

10/10 Excellent

Ariela

4 May 2024

Stayed 1 night in May 2024

10/10 Excellent

Charlene

14 Apr 2024

Stayed 3 nights in Apr 2024

8/10 Good

Elissa

9 Apr 2024

Stayed 1 night in Apr 2024

6/10 Okay

Kamee

7 Apr 2024

Liked: Staff & service

Stayed 1 night in Mar 2024

10/10 Excellent

Fortino

Travelled with family

20 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 5 nights in Mar 2024

8/10 Good

Daniel

5 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

i Love Cancun and the Urban Oasis

very well located, close to the main bus stops, banks, and shopping plazas around. pool area was just great, breakfast was always tasty, we will be back.

Stayed 2 nights in Feb 2024