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Hotel Xbalamque and Spa Cancun

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Xbalamque and Spa Cancun

Property entrance
Outdoor pool
Front of property
Standard Double Room, 2 Double Beds
Breakfast area

Reviews

7.0 out of 10

Good

Popular amenities

  • Pool
  • Bar
    Bar
  • Room service
    Room service
  • Spa
    Spa
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
Av. Yaxchilan No. 31, Centro, Mza. 18, Lt. 18, SM. 22, Cancun, QROO, 77500
  • Las Palapas Park
    2 min walk
  • Benito Juarez Municipal Building
    9 min walk
  • Mercado 23
    10 min walk
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    21 min drive

Room options

View all photos for Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

Standard Double Room, 2 Double Beds

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

Standard Room, 1 Double Bed

  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room

Superior Room | Living room

Superior Room

  • 42 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Interior detail

Hotel Santa Maria Cancun

Parking included
Free WiFi
Air conditioning
Housekeeping
3.5 out of 5, Good, (433)
The price is €38
for 1 night
includes taxes & fees
7 Dec - 8 Dec
Hotel Santa Maria Cancun

About this property

Hotel Xbalamque and Spa Cancun

Hotel with a full-service spa, near Plaza 28
A full-service spa, an outdoor pool, and a restaurant are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Hotel Xbalamque and Spa Cancun offers 90 accommodations with complimentary toiletries. Televisions come with cable channels.

Bathrooms include showers with rainfall showerheads. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a sauna.

Children under 11 years old are not allowed in the swimming pool without adult supervision.

Spa Xbalamqué has 4 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Hotel Xbalamque and Spa Cancun's great location gets high marks from our customers. During your stay, you're just a quick walk from Las Palapas Park. Free WiFi in public areas, free self parking, and a full-service spa are available.
  • Free WiFi in some public areas
  • Free self parking
  • Enjoy Mexican cuisine while dining at La Adelita
  • Take a swim in the outdoor pool
  • Indulge with deep-tissue massages, body scrubs, or reflexology at Spa Xbalamqué
  • Services include a concierge, tour or ticket assistance, and a porter
  • Onsite recreation includes a sauna
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • 11 minutes by foot from Plaza 28 and a 3-minute drive from Plaza Las Americas
Hotel Xbalamque and Spa Cancun offers its guests a full-service spa, an outdoor pool, and a sauna. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at Hotel Xbalamque and Spa Cancun. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3-star Cancun hotel.

La Adelita - This restaurant specializes in Mexican cuisine.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking

Food and drink

  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Room service available

Restaurants on site

  • La Adelita

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna

Family friendly

  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance

Outdoors

  • Garden
  • Terrace

Spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Upper floors accessible by stairs only

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels

Entertainment

  • TV channels
  • TV

More

  • Desk
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
Guests driving to the property should contact this property in advance (e.g., directions)

Access methods

Staffed front desk, private entrance

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests can access their accommodation through a private entrance. Guests who plan to drive should contact this property in advance for more details (e.g., directions).

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hotel Xbalamque Resort
Hotel Xbalamque Resort Cancun
Xbalamque
Xbalamque Cancun
Xbalamque Hotel Cancun
Hotel Xbalamque Cancun
Hotel Xbalamque
Hotel Xbalamque Resort Spa

Hotel Xbalamque and Spa Cancun Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 272 out of 1003 reviews" "
Rating 8 - Good. 272 out of 1003 reviews" "
Rating 6 - Okay. 205 out of 1003 reviews" "
Rating 4 - Poor. 115 out of 1003 reviews" "
Rating 2 - Terrible. 139 out of 1003 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Susana

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Heather Joyce

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is a budget property. Don’t be fooled by the pictures. The windows were open and bugs were coming into the room when I got there. They give you three remotes. One for tv. One for cable box. And one for ac. You must return these to front desk or you get charged for leaving them in room. The bathroom had mold on the ceiling. The decor is dated. The restaurant isn’t open all day or night. No room service. I ordered uber eats. The staff was friendly and tried to make my stay as pleasant as possible. However the property is very run down.
Stayed 7 nights in Aug 2024

6/10 Okay

Jose Antonio

Stayed 1 night in Jul 2024

10/10 Excellent

pablo

Stayed 2 nights in Jul 2024

6/10 Okay

F

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for.
If you a trying to save money, this place is ok, fisrst day the elevator was out of service, understandable. The room a little bit noisy, roof has mold. Pool not really safe for kids.
Stayed 6 nights in Jul 2024

6/10 Okay

Vanessa

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
They need to change the water filter when you brush your teeth: the water tastes horrible. they need to open the windows in the bathroom. clean the air: in the pool there are a lot of mosquitoes. and desi fe tar. the beds. I think there are fleas.. The staff is very friendly. It is in a very good area.
Stayed 3 nights in Jul 2024

8/10 Good

Kathryn, Madison

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

agnieszka

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spend really good time. Everyone was very friendly And around is so many good foods
Stayed 7 nights in Jun 2024

10/10 Excellent

Vijay

Travelled with family
Liked: Staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 5 nights in Jun 2024

8/10 Good

Vanessa

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
it was awesome!!!
Stayed 1 night in Jun 2024

8/10 Good

Jaqueline

Stayed 4 nights in May 2024

10/10 Excellent

David

Travelled with partner
Liked: Amenities
Great location and charm. Pool area is great, has a retrofit circulation setup. The area is well vegetated for shaded areas and aesthetics but could use a leaf skim 3 times a day. Staff are excellent. The property could use a deep steam clean and freshening up, but is well cleaned. They will need some pre updating to avoid becoming a rundown establishment in the next 2 years. Only critical concern was not having a TV to cast to and internet dropping for a minute or two. We stayed 8 nights and enjoyed ourselves and would recommend staying here in the near future. And yes they have a famous public spa, a massage for 870 pesos for 80min. Plus 3 min walk to la Parrilla restaurant.
Stayed 8 nights in May 2024

10/10 Excellent

ENRIQUE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2024

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Apr 2024

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
In not a good hotes
All the rooms are old and not clean the tv is older also the mirrows the pictures in the hoteles.com are very very different
Stayed 2 nights in May 2024

4/10 Poor

Cristina

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Necesita más limpieza que tenga suficientes toallas para baño buenas almohadas secadora de cabello plancha
Stayed 3 nights in May 2024

6/10 Okay

DAVID

Travelled with partner
Disliked: Staff & service
Faded Glory. At one time a grand hotel,, now dated and relic, ha ok l floors dirty . Like. Many Latinamcn old hotels , the wifi is only usaable in lobby as advertised. Knew try his wou look d be case, but wanted something cheap an downtown. The positives were good air-conditioning and friendly 24 hour front desk staff.
Stayed 4 nights in Apr 2024

8/10 Good

Snehal

Stayed 3 nights in Apr 2024

10/10 Excellent

Stan

Stayed 7 nights in Apr 2024

2/10 Terrible

Delvis

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Never again

10/10 Excellent

FRANCISCO

Stayed 3 nights in Feb 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute hotel!! Friendly staff
Stayed 2 nights in Feb 2024

2/10 Terrible

Stefana

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We left as soon we’ve seen the room. It was a horrible smell, inexplicably dirty and the towels from white was gray.
Stayed 9 nights in Mar 2024

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