Hotel Suites La Roca

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Dates

December 2024

January 2025

Fridge, microwave, stovetop, coffee/tea maker

Minibar, desk, iron/ironing board, free WiFi

Overview
Prices
Location
Amenities
Policies

Popular amenities

Pool

24/7 front desk

Housekeeping

Kitchen

Air conditioning

Outdoor space

Explore the area

66 López Portillo Manzana 03 Lote 42, Cancun, QROO, 77510

Mercado 23
10 min walk
Las Palapas Park
17 min walk
Benito Juarez Municipal Building
20 min walk
Cancun, Quintana Roo (CUN-Cancun Intl.)
25 min drive

Room options

Family Suite, 2 Bedrooms, Kitchenette

14 sq m
2 bedrooms
1 bathroom
City view
Sleeps 6
3 Queen Beds

Superior Suite, 1 King Bed, Kitchen

30 sq m
Studio
1 bathroom
City view
Sleeps 2
1 King Bed

Superior Suite, 1 Bedroom, Kitchen

28 sq m
1 bedroom
1 bathroom
City view
Sleeps 3
1 Queen Bed and 1 Twin Bed

Superior Suite, 1 Double Bed, Kitchenette

24 sq m
Studio
1 bathroom
City view
Sleeps 2
1 Double Bed

Superior Suite, 2 Bedrooms, Kitchen

26.9 sq m
2 bedrooms
1 bathroom
City view
Sleeps 5
1 King Bed and 1 Double Bed

Similar properties

Pool

Spa

Parking included

Free WiFi

for 1 night

includes taxes & fees

2 Jan - 3 Jan

About this property

Aparthotel with a rooftop terrace, near Ultramar Ferry Puerto Juárez

Along with an outdoor pool, this smoke-free aparthotel has a rooftop terrace and concierge services. WiFi in public areas is free. Additionally, a 24-hour front desk, express check-in, and express check-out are onsite. Each apartment provides a flat-screen TV with digital channels, plus a kitchenette with a refrigerator, a stovetop, and a microwave. Added amenities include free WiFi, a minibar, and a rainfall shower.

Hotel Suites La Roca offers 18 air-conditioned accommodations with minibars and coffee/tea makers. Kitchenettes offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers with rainfall showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. 55-inch flat-screen televisions come with digital channels. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the aparthotel include an outdoor pool.

During your stay at Hotel Suites La Roca, you're just a quick walk from Mercado 23. Features include free WiFi in public areas, plus an outdoor pool and a rooftop terrace. This budget aparthotel has 18 apartments. Each apartment offers free WiFi and a kitchenette.

Each apartment offers a kitchenette, a flat-screen TV, and a refrigerator
Free WiFi
Take a swim in the outdoor pool
Services include a concierge, tour or ticket assistance, and luggage storage
Just a 4-minute drive from Ultramar Ferry Puerto Juárez and a few minutes from Plaza Las Americas

As a guest of Hotel Suites La Roca, you'll find an outdoor pool, a rooftop terrace, and tour/ticket assistance. Public spaces have free WiFi. Hotel Suites La Roca also features concierge services, express check-in, and express check-out.

This Cancun aparthotel is smoke free.

Languages

English, Spanish

Property amenities

Pool/Spa

Outdoor pool

Internet

Free WiFi

Parking and transport

Limited on-site parking
Height restrictions apply for on-site parking
On-site parking options include a garage
Free off-site parking within 49 ft

Kitchenette

Fridge
Stovetop
Microwave
Coffee/tea maker
Freezer
Cookware/dishes/utensils

Dining

Minibar

Bedrooms

Bed sheets provided

Bathrooms

Shower
Rainfall shower head
Free toiletries
Towels provided
Soap
Toilet paper
Shampoo

Entertainment

55-inch flat-screen TV with digital service

Outdoor areas

Rooftop terrace
Terrace

Work spaces

Desk

Comfort

Air conditioning
Ceiling fan

Pets

No pets or service animals

Suitability/Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
No lifts
Upper floors accessible by stairs only
Smoke-free property

Services and conveniences

Concierge services
Tour/ticket assistance
Daily housekeeping
Local maps
Guidebooks/recommendations
Luggage storage
Iron/ironing board (on request)
Wet bar
24-hour front desk

Location highlights

In the city centre

Safety features

Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

18 rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM

Early check-in subject to availability

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Hotel Suites La Roca

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards, debit cards, and cash

Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip

Host has not indicated whether there is a smoke detector on the property

This property is professionally cleaned

Front desk staff will greet guests on arrival.

We should mention

Registered guests are the only ones allowed to be in guestrooms.
Pets and service animals are not allowed on site.

Property is also known as

Hotel Suites Roca Cancun

Hotel Suites Roca

Suites Roca Cancun

Suites Roca

Hotel Suites La Roca Cancun

Hotel Suites La Roca Aparthotel

Hotel Suites La Roca Aparthotel Cancun

Hotel Suites La Roca Reviews

6.2

6.4/10

Cleanliness

7.0/10

Staff & service

5.4/10

Amenities

6.4/10

Property conditions & facilities

2.8/10

Eco-friendliness

6/10 Okay

Larry, Kelowna

2 Apr 2023

Disliked: Cleanliness

Property looks really good in the pictures but once you are there not worth the money - lacks many things - the only good part was the soft bed other than that the place needs much attention.

Stayed 2 nights in Mar 2023

2/10 Terrible

Sheldon, apo

5 Jan 2023

Disliked: Cleanliness, amenities

2/10 Terrible

Anton

Travelled with family

18 Dec 2022

Disliked: Cleanliness, room comfort

Это ужасно грязно и душно.

Stayed 8 nights in Dec 2022

10/10 Excellent

Abraham

8 Aug 2022

Stayed 1 night in Aug 2022

2/10 Terrible

Bradley

19 Jul 2022

Stayed 1 night in Jul 2022

2/10 Terrible

Wendy

24 May 2022

Stayed 1 night in May 2022

10/10 Excellent

Verified traveller

21 Nov 2020

Stayed 6 nights in Nov 2020

10/10 Excellent

Socorro

Travelled with family

5 Sept 2020

Liked: Cleanliness, room comfort

A comfort and placental place

This is a nice hotel with all the amenities that we needed for our 10 days. We enjoyed a beautiful swimming pool on top of the terrace. The front desk service people was excelent with a great custumer service skills. Only the toilet was with little bit of prolem, but the plomery guy fixed the toilet the same day we reported. Overall, the hotel is great and it's in the center of the Downtown of Cancun.

Stayed 10 nights in Aug 2020

8/10 Good

Verified traveller

Travelled with partner

21 Jul 2020

Liked: Cleanliness, amenities

Friendly staff, especially the Argentinian man, simply the best atttitude.

Stayed 2 nights in Jul 2020

10/10 Excellent

Len

Business traveller

9 Jul 2020

Liked: Cleanliness, amenities

Stayed 6 nights in Jul 2020

2/10 Terrible

Lisa

26 Feb 2020

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 14 nights in Feb 2020

2/10 Terrible

Marvin, Chicago

Business traveller

1 Feb 2020

Liked: Cleanliness

Disliked: Amenities

Far from beach, small, and poor neighborhood. Five-ten min wait to get into my room if you comeafter they lock the front door at night. One time I waited 15 minutes outside at night in the most crime ridden neighborhood in Cancun.

Stayed 5 nights in Jan 2020

2/10 Terrible

Doc

Travelled with partner

31 Jan 2020

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Property is in a high crime district. Room was absolutely filthy. It was not fit for human habitation. There was human bio matter splattered on the wall. The "air conditioning" that was advertised was a one room (bedroom) air conditioner that did not work. There was no way to escape the room but through the door if there were a fire. You would be trapped. No deadbolt for security on the cardboard thin door. There was, however, a huge iron door that slid across the only entry at night thus trapping you inside. We did not stay after seeing the condition of the room and facilities. They would not refund our money. Stay away from this dung pit.

Stayed 5 nights in Jan 2020

8/10 Good

Verified traveller

19 Dec 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It was a good value I would stay there again there were stores close by

Stayed 14 nights in Dec 2019

10/10 Excellent

Verified traveller

14 Nov 2019

Good thank you i enjoy verymuch everythink i wil come back

Stayed 8 nights in Oct 2019

2/10 Terrible

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner

6 Aug 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Due to the fact that I can't write a lot I've condensed my complaint into a list. Day 1: Manager gave me a one bedroom with two twins beds for me and my family of 3. The pool was dirty and not working. Day 2: On 2 separate occasions the toilet failed to flush. Day 3: Same small 1 bedroom two twin beds. Pool still not working. Day 4: Toilet was fixed and stopped flushing again. Day 5, 6: Bedsheets were loose and came off mattress in the morning. Day 7: Housekeeping was informed. New bedsheets were given but same problems persisted. Day 8: Extremely loud music from 11pm - 3am resonating from a bar across the street. Unbearable to sleep. Day 9: Previous issues persisted. Front desk worker warned me about walking outside in front of the hotel at night because 3 prostitutes robbed a hotel guest. Day 10: Toilet not flushing again. Front desk was notified. Claimed to have fixed but still not flushing. Found a blood stain on my pillow case before going to sleep. Day 12: Arrived at 9pm both AC units not working. Beeping and flashing numbers. Microwave beeping. TV not working. Hotel worker claimed it was an electrical problem, but refrigerator, ceiling fan, and lights were all working. My family and I left 3 days before we were supposed to at 12AM. At this point I drove around Cancun until Expedia rushed to find us a better hotel in the area. The owner forced front desk associate to return our money out of his own wallet. The loud bar music was nonstop from day 1 until the day we left.

Stayed 14 nights in Jul 2019

2/10 Terrible

Verified traveller

5 Aug 2019

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

When we booked the hotel we were pleased with the amenities and the fact that it was in Cancun. However it was clear after the first few days that our time there was not going to be a good time. The first issue was that we booked a room with a twin bed and a queen bed and the room we got had a twin bed and a full bed which is smaller than a queen. They did move us to a larger room, which we were happy about. Our problems started in the new room. The first problem was that the toilet was not flushing and we had to tell them three different times. Each time we told them we were assured that it would be fixed and we came back and it would be fixed for a day and then it stopped working again. The bed sheets have coming off of the bed so we were sleeping on a dirty mattress. We talk to both housekeeping as well as the front desk about this issue and again we were assured that it would be fixed and it was never fixed. One of the reasons we booked the hotel is because it had a pool and a hot tub.Hot tub. When we arrived at the hotel the pool was green and full of algae. We were told that it was going to be cleaned it was clean for about a day and then we were notified that the filter was not working so the pool will not stay clean as it should. One night before bed we noticed a blood spot on the pillow case. And they tried to tell us that it was from us. The final straw was three days before the end of our trip. We came home after a long day out to both of our AC units not working.

Stayed 14 nights in Jul 2019

4/10 Poor

Mostaque

17 Jul 2019

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Place

Nightly rate was very good for me - for a regular Mexican with 150 pesos per day was not. May be, that is why it kind of empty

Stayed 1 night in Jul 2019

4/10 Poor

Omer

14 Jul 2019

Liked: Cleanliness, staff & service, room comfort

Address was confusing

Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

3 Mar 2019

Liked: Cleanliness, property conditions & facilities

Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

1 Mar 2019

Stayed 5 nights in Feb 2019

8/10 Good

Verified traveller

28 Feb 2019

Stayed 5 nights in Feb 2019

2/10 Terrible

RODRIGO, SanFran

26 Dec 2018

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

This place is the worst “hotel” I’ve ever stayed at! It shouldn’t be called or labeled as a hotel. The neighborhood is so dangerous that not even the taxi drivers wanted to go there. For real!! There’s a street with prostitutes just nearby. You take from here.

Stayed 4 nights in Dec 2018

4/10 Poor

Jacki, Philadelphia, PA

27 Jul 2018

Disliked: Staff & service, room comfort

Nothing is provided in the kitchen. You need to purchase plates, cups, utensils, napkins, etc. and there is no stove. Only a microwave that barely works. Water pressure is poor. Every other day we couldn’t flush the toilet. Last day there we had no water at all. Rooms are basic. The pool was nice. The inn keepers do not speak any English. Brush up on your Spanish or have google translate handy.

Stayed 9 nights in Jul 2018

2/10 Terrible

Alfredo

Travelled with group

13 May 2024

Disliked: Cleanliness, amenities, property conditions & facilities

dåligt dåligt hotel liger på den farligaste platsen i cancun lång i från allt hur expedia säljer detta vet ej det var inga handskar sängar smutsig rummet smutsig där bor en massa konstiga folk med familj typ 10 person per rum med små barn som skriker i korridoren de rök överallt inga lampa i trappan ,vi flyttade på en gång där ifrån och betalade ny hotell rekommendera inte detta hotell till nån

Stayed 10 nights in Apr 2024