Hotel Plaza Kokai Cancún

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

Bar

Room service

Housekeeping

Pool

24/7 front desk

Laundry

Explore the area

Av Uxmal No 26, Sm 2A, Col. Centro, Cancun, QROO, 77500

Benito Juarez Municipal Building
5 min walk
Las Palapas Park
8 min walk
Mercado 23
11 min walk
Cancun, Quintana Roo (CUN-Cancun Intl.)
20 min drive

Room options

In-room safe, individually decorated, individually furnished

Standard Double Room

Sleeps 4
2 Double Beds

Estandar King

Sleeps 2
1 King Bed

Similar properties

Pool

Kids pool

Parking included

Free WiFi

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Family-friendly Cancun hotel in Downtown Cancun with 2 restaurants

Along with 2 restaurants, this hotel has an outdoor pool and a nightclub. Free WiFi in public areas and a free manager's reception are also provided. Additionally, a bar/lounge, a swim-up bar, and a rooftop terrace are onsite.

Hotel Plaza Kokai Cancún offers 55 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually furnished and decorated. Digital television is provided. Bathrooms include showers and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Hotel Plaza Kokai Cancún, you're just a quick walk from Benito Juarez Municipal Building. You'll find features like free WiFi in public areas and a free manager's reception, plus 2 restaurants.

Free WiFi
Enjoy international cuisine while dining at El meson espanol
Take a swim in the outdoor pool
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
8 minutes by foot from Las Palapas Park and a 2-minute drive from Plaza Las Americas

Hotel Plaza Kokai Cancún offers its guests an outdoor pool and a children's pool. There are 2 restaurants on site. You can enjoy a drink at one of the bars, which include a swim-up bar and a bar/lounge. A free manager's reception is offered daily. Public spaces have free WiFi.

A business center and meeting rooms are available. A nightclub, a rooftop terrace, and multilingual staff are also featured at the family-friendly Hotel Plaza Kokai Cancún.

Smoking is allowed in designated areas at this 3-star Cancun hotel.

The hotel hosts a free manager's reception daily.

El meson espanol - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

La Tasca - Onsite bar. Open daily.

Room service (during limited hours) is available.

Languages

English, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free off-site parking
Street parking available

Food and drink

2 restaurants
1 swim-up bar and 1 bar
Free daily reception
Room service available

Restaurants on site

El meson espanol
La Tasca

Things to do

Children's pool
Motorised watercraft
Nightclub
Outdoor pool

Family friendly

Children's pool
Laundry facilities
Outdoor pool
Soundproofed rooms

Conveniences

Banquet hall
Lift
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Tour/ticket assistance

Business services

Business centre
Meeting rooms

Outdoors

Rooftop terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible registration desk
Wheelchair-accessible (may have limits)

Designated smoking areas

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains

Bathroom

Free toiletries
Hairdryer
Shower
Towels

Entertainment

28-cm TV
Digital channels

Free local calls
Individually decorated
Individually furnished
Iron/ironing board (on request)
Phone
Safe
Soundproofing

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Early check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Hotel Plaza Kokai Cancún

Children and extra beds

Children are welcome.

Kids stay free! One child 11 years old or younger stays free when using existing bedding.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

We should mention

Pool access available from 8:00 AM to 9:00 PM.
One child 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Pets and service animals are not allowed on site.

Property is also known as

Hotel Plaza Kokai

Hotel Plaza Kokai Cancún

Hotel Plaza Kokai Cancún Cancun

Plaza Kokai Cancún

Plaza Kokai Cancún Cancun

Plaza Kokai Hotel

Hotel Plaza Kokai Cancún Hotel

Hotel Plaza Kokai Cancún Cancun

Hotel Plaza Kokai Cancún Hotel Cancun

Hotel Plaza Kokai Cancún Reviews

7.4

Good

7.8/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Excellent

Timothy

Travelled with family

18 Aug 2024

Great location in central, great valur

Stayed 2 nights in Aug 2024

8/10 Good

Ashley

Travelled with partner

17 Aug 2024

Liked: Staff & service, amenities

The location of this hotel is perfect and easy to find. Everything is walking distance and was able to get Uber to pick us up and drop off perfectly fine. Only thing I did not like was that they only gave us 2 towels per day (would have to keep going to the front desk to ask for more). Also the lighting is not the best in the bathroom (girls doing their makeup). And lastly, I loved how they could clean/organize the room daily but it seemed as if they didn’t change the sheets nor clean the beds good, as to all the sand would still be there. Other then that, everything else was good. Would recommend staying here again if cleaning got better.

Stayed 7 nights in Aug 2024

4/10 Poor

Manuel Zulueta

13 Aug 2024

Stayed 1 night in Aug 2024

10/10 Excellent

Hira

Travelled with family

30 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

It's a small hotel right in the downtown area. 7 minutes walk from the central ado bus terminal. Super clean as compared to the other hotels at this price

Stayed 1 night in Jul 2024

10/10 Excellent

Brenda Y

22 Jul 2024

Stayed 3 nights in Jul 2024

10/10 Excellent

Brenda Y

Travelled with family

20 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very Good

Stayed 4 nights in Jul 2024

10/10 Excellent

Brenda Y

15 Jul 2024

Liked: Cleanliness, property conditions & facilities

Good

Stayed 3 nights in Jul 2024

2/10 Terrible

Rafik

14 Jul 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Jul 2024

6/10 Okay

Lili

7 Jul 2024

Stayed 2 nights in Jul 2024

6/10 Okay

Lili

7 Jul 2024

Stayed 2 nights in Jul 2024

10/10 Excellent

Brenda Y

Travelled with family

7 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Convenient

Stayed 1 night in Jul 2024

8/10 Good

Cynthia

Travelled with family

6 Jul 2024

Liked: Cleanliness, staff & service

Disliked: Amenities

Maybe pamplets of things to do. Room & hotel seemed super clean but there were no toiletries. They gave you the wifi password right away. They provide remotes for tv & ac so you must return them upon checking out. Pool was too dirty or at least it seemed b.c the water wasn't too cloudy. Girl at the reception was super nice & helpful. If you want ice, you must get it from the restaurant for a charge. There is no fridge & no microwave but overall for the price it was a good deal.

Stayed 1 night in Jun 2024

10/10 Excellent

Besher

2 Jul 2024

Stayed 4 nights in Jun 2024

10/10 Excellent

ARMANDO

Travelled with group

24 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Todo muy bien

Stayed 1 night in Jun 2024

10/10 Excellent

Gabriel

22 Jun 2024

Stayed 1 night in Jun 2024

10/10 Excellent

Timothy

18 Jun 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will stay again

Great location in Centro, 10 minute walk to bus terminal. Despite active renovation, wasn’t inconvenienced. My choice when coming to Cancun for a flight.

Stayed 6 nights in Jun 2024

10/10 Excellent

Monica

12 Jun 2024

Liked: Staff & service

Stayed 8 nights in Jun 2024

4/10 Poor

Marisol

Travelled with family

11 Jun 2024

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

This property is close to the ADO bus station.

Stayed 1 night in Jun 2024

4/10 Poor

Rigoberto

Business traveller

8 Jun 2024

Disliked: Staff & service, amenities, property conditions & facilities

Very noise 7 am don’t can sleep because very noisy I am not happy

Stayed 3 nights in Jun 2024

8/10 Good

Steve

Travelled with family

30 May 2024

Disliked: Amenities

Not the best staff. It is a place with a good location and nice for a quick visit.

Stayed 2 nights in May 2024

10/10 Excellent

Giovanni

28 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Would definitely book again💪

Stayed 7 nights in May 2024

8/10 Good

José Antonio

Business traveller

28 May 2024

Liked: Cleanliness, property conditions & facilities, room comfort

good

Clean, regular services

Stayed 2 nights in May 2024

10/10 Excellent

Andrea Yarazet

25 May 2024

Liked: Cleanliness, staff & service, property conditions & facilities

It’s ok

Stayed 3 nights in May 2024

6/10 Okay

Sonia

25 May 2024

Liked: Room comfort

Primero: No soy Sonia Segundo No estoy muy contento con la atención ni e l servicio, mi regadera estaba tapada y no me podía duchar correctamente, cada vez que lo hacía el agua se desbordaba y llegaba hasta la segunda cama el piso se la habitación siempre se encontraba mojado! La verdad nunca me cambiaron de habitación y nunca sentí que le hayan dado la importancia suficiente a mi problema! Me sentí muy frustrado!

Stayed 1 night in May 2024