Hotel Hacienda de Castilla

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

Room service

Bar

Pet-friendly

Pool

Breakfast available

Housekeeping

Explore the area

Calle 17, Sm. 64, Mza. 23, Lotes 9 al 14, Cancun, QROO, 77524

Séptimo Día Adventist Church
4 min walk
Mercado 23
13 min walk
Benito Juarez Municipal Building
4 min drive
Cancun, Quintana Roo (CUN-Cancun Intl.)
23 min drive

Room options

Standard Room, 2 Double Beds

25 sq m
Sleeps 4
2 Double Beds

Similar properties

Parking included

Free WiFi

Air conditioning

Housekeeping

for 1 night

includes taxes & fees

1 Jan - 2 Jan

About this property

Hotel with a 24-hour front desk, near Ultramar Ferry Puerto Juárez

This smoke-free hotel features an outdoor pool, a restaurant, and a bar/lounge. WiFi in public areas is free. Additionally, a children's pool, a meeting room, and concierge services are onsite.

Hotel Hacienda de Castilla offers 43 air-conditioned accommodations with safes and hair dryers. Beds feature down comforters. 32-inch LED televisions come with premium cable channels. Bathrooms include showers and complimentary toiletries.

This Cancun hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

An outdoor pool and a children's pool are on site.

Our customers tell us they can't get enough of the helpful staff at Hotel Hacienda de Castilla. During your stay, you're just a quick walk from Séptimo Día Adventist Church. Enjoy features like free WiFi in public areas, plus an outdoor pool and a restaurant.

Free WiFi
Enjoy Mexican cuisine while dining at La Hija de Villa
Full breakfast served daily for a fee
Take a swim in the outdoor pool
Services include a concierge, tour or ticket assistance, and luggage storage
Just a 3-minute drive from Ultramar Ferry Puerto Juárez and a few minutes from Plaza 28
Airport shuttle service available for a fee
Pets welcome for a fee (restrictions apply)

Hotel Hacienda de Castilla offers its guests an outdoor pool and a children's pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A library, multilingual staff, and tour/ticket assistance are also featured at Hotel Hacienda de Castilla. An airport shuttle (available 24 hours) is available for a fee.

This 3-star Cancun hotel is smoke free.

For a fee, guests can enjoy full breakfast daily from 7:00 AM to noon.

La Hija de Villa - This restaurant specializes in Mexican cuisine. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Limited on-site parking
24-hour return airport shuttle (surcharge)
Airport shuttle on request

Food and drink

Full breakfast available for a fee daily 7:00 AM–noon: MXN 170 for adults and MXN 130 for children
1 restaurant
1 bar
Room service available

Restaurants on site

La Hija de Villa

Things to do

Billiards/pool table
Children's pool
Outdoor pool

Family friendly

Children's pool
Outdoor pool

Conveniences

Banquet hall
Front-desk safe
Library

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Luggage storage
Multilingual staff
Tour/ticket assistance

Business services

A meeting room

Outdoors

Pool sunloungers

Accessibility

This property does not have any lifts

Smoke-free property
TV in lobby

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Down duvet

Bathroom

Free toiletries
Hairdryer
Private bathroom
Shower
Towels

Entertainment

32-inch LED TV
TV channels
Premium channels

Desk
Free local calls
Phone
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in fee: MXN 250

Minimum check-in age: 21

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

For more details, please contact the property using the information on the booking confirmation

Guests with dietary restrictions or food allergies should contact this property in advance.

Access methods

Staffed front desk

Pets

Pets: MXN 100 per pet, per night
Maximum 2 (weight limit: 44 lbs per pet)
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 76.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately MXN 170 for adults and MXN 130 for children
Airport shuttle fee: MXN 1000 per room (one-way)
Pet fee: MXN 100 per pet, per night
Early check-in fee: MXN 250 (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Hotel Hacienda de Castilla offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Registered guests are the only ones allowed to be in guestrooms.
Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Hacienda de Castilla

Hacienda de Castilla Cancun

Hotel Hacienda de Castilla

Hotel Hacienda de Castilla Cancun

Hotel Hacienda Castilla Cancun

Hotel Hacienda Castilla

Hacienda Castilla Cancun

Hacienda Castilla

Hacienda De Castilla Cancun

Hotel Hacienda de Castilla Hotel

Hotel Hacienda de Castilla Cancun

Hotel Hacienda de Castilla Hotel Cancun

Hotel Hacienda de Castilla Reviews

7.2

Good

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

10/10 Excellent

Jolene

7 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great place to stay

Stayed 8 nights in Aug 2024

2/10 Terrible

Youcef

Travelled with group

26 Aug 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I booked 6night I stayed 2night and I left it was horrible

Stayed 6 nights in Aug 2024

10/10 Excellent

Jolene

14 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Nice place for family to stay

Stayed 8 nights in Jul 2024

8/10 Good

Frankie

Travelled with partner

12 Jun 2024

Liked: Staff & service

Initially housekeeping was poor but management sought to address the problem in quick time. Overall the experience was average but it was value for the money spent

Stayed 5 nights in Jun 2024

10/10 Excellent

Daryl, Shawnigan Lake

Travelled with partner

25 May 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Rarely that I write a review, but this place deserves it because for the affordability of the unit, we were most favourably impressed. Very very good affordable option in Cancun.

Stayed 2 nights in May 2024

2/10 Terrible

jesus israel

21 May 2024

Liked: Cleanliness

Disliked: Staff & service, amenities, property conditions & facilities

You can hear through the wall of everyone.

Stayed 6 nights in May 2024

8/10 Good

Rafael

Travelled with family

29 Apr 2024

Liked: Cleanliness

No elevator and no fridge on room. Very clean nice room and very clean.

Stayed 5 nights in Apr 2024

10/10 Excellent

Charlene

27 Apr 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This is my kind of place! It's so easy with the bus stop just a 3 minute walk away. The beach access is amazing. I loved the staff, the food and the incredibly laid back atmosphere.

Stayed 6 nights in Apr 2024

10/10 Excellent

IRMA

18 Mar 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Para mi y mi familia está excelente y excelente precio

Stayed 5 nights in Mar 2024

10/10 Excellent

Emely

Travelled with family

5 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Management was amazing! Place is lovely, just the neighborhood..

Stayed 2 nights in Mar 2024

8/10 Good

Eduardo

27 Feb 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2024

6/10 Okay

virat

14 Jan 2024

Liked: Cleanliness, property conditions & facilities

Disliked: Staff & service

Stayed 4 nights in Jan 2024

8/10 Good

WENYU

Travelled with family

2 Jan 2024

Liked: Cleanliness, staff & service

Bus terminal to hotel zone is 4 mins. To downtown mall is 6 mins. Many restaurants. Facility needs update but in ok condition for the price.

8/10 Good

Manuel

Business traveller

21 Dec 2023

Esta bien

Stayed 10 nights in Dec 2023

4/10 Poor

Robert

7 Dec 2023

Liked: Cleanliness

Disliked: Staff & service

Stayed 2 nights in Dec 2023

2/10 Terrible

Maria

7 Oct 2023

Liked: Staff & service

Disliked: Cleanliness, property conditions & facilities

Nunca había agua caliente el cable no servía el internet tampoco la alberca siempre estuvo cerrada el cuarto nomás estuvo completamente limpio cuando llegamos después de eso nunca pusieron ni jabón ni shampoo lo único bueno el restaurante y las personas de la recepción pues si es buena la atención allí aunque claro ellos no pueden arreglar nada

Stayed 3 nights in Oct 2023

10/10 Excellent

Augusto

30 Aug 2023

Stayed 1 night in Aug 2023

10/10 Excellent

Sean

Travelled with family

27 Aug 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hidden little gem for a good rate

Didn't have a single issue at this place. I don't know why it is rated so low; maybe it's how the surrounding neighborhood looks. I never felt out of place or fearful in any way. The housekeeping did a great job keeping things clean and giving us new towels. The front desk helped me with an order from DiDi's (kind of like ubereats or doordash). I'd totally stay here again!

Stayed 6 nights in Aug 2023

6/10 Okay

Maria

26 Jun 2023

Disliked: Cleanliness

Stayed 6 nights in Jun 2023

8/10 Good

francisco

Business traveller

7 May 2023

It was ok for the promotion of my book “Yo solo” Author: Dr. Filipini. You can check it in Amazon.com

Stayed 3 nights in May 2023

10/10 Excellent

Zenon

29 Apr 2023

Liked: Staff & service, amenities, property conditions & facilities

Disliked: Cleanliness

The room was very clean and confortable, the food was an excellent testing ( only thing it was only one person doing everything, it took awhile to get service), otherwise great 😊.

Stayed 3 nights in Apr 2023

6/10 Okay

Enrique

Travelled with family, Travelled with family and small children, Business traveller, Travelled with group

1 Apr 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

It's ok

Stayed 3 nights in Mar 2023

2/10 Terrible

Christina Marie

Travelled with group

18 Mar 2023

I felt so unsafe and uncomfortable as our hurtle pulled up to this hotel that we refused to get out. We had to find another hotel while driving back to the hotel zone. I am disappointed Expedia even lists a hotel like this on its site. I could not, in good conscience, recommend for any American. Especially in the political climate of Mexico. Even our shuttle driver said this hotel was “muy peligroso”.

Stayed 2 nights in Mar 2023