Hotel Blue Star Cancun

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Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

Room service

Breakfast included

Hot tub

Housekeeping

Pool

Explore the area

102 Palenque 26, Cancun, QROO, 77509

Extreme Adventure
8 min walk
Plaza 28
10 min walk
Andres Quintana Roo Stadium
14 min walk
Cancun, Quintana Roo (CUN-Cancun Intl.)
18 min drive

Room options

Deluxe Room

Sleeps 2
1 King Bed

Minibar, in-room safe, blackout curtains, iron/ironing board

Superior Double Room

Sleeps 3
2 Double Beds

Standard Double Room

Sleeps 4
2 Double Beds

Similar properties

Pool

Breakfast included

Pet-friendly

Parking included

for 1 night

includes taxes & fees

1 Jan - 2 Jan

About this property

Hotel with free breakfast, near Plaza 28

An outdoor pool, a restaurant, and 2 bars/lounges are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a poolside bar, a snack bar/deli, and a rooftop terrace are onsite.

Hotel Blue Star Cancun offers 14 air-conditioned accommodations with minibars and safes. Cable television is provided.

Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site.

During your stay at Hotel Blue Star Cancun, you're just a quick walk from Extreme Adventure. You'll find features like free breakfast, free WiFi in public areas, and free self parking.

Free continental breakfast served daily
Free WiFi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
Free self parking
The restaurant, poolside bar, and 2 bars/lounges offer choices for drinking and dining
Take a swim in the outdoor pool or soak in the spa tub
Services include dry cleaning/laundry, a concierge, and tour or ticket assistance
10 minutes by foot from Plaza 28 and a 4-minute drive from Plaza Las Americas
Airport shuttle service available for a fee

Hotel Blue Star Cancun offers its guests an outdoor pool and a spa tub. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is served daily. Public spaces have free WiFi.

A rooftop terrace, tour/ticket assistance, and concierge services are also featured at Hotel Blue Star Cancun. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Cancun hotel.

Guests are served free continental breakfast daily from 7 AM to 10:30 AM.

Hotel Blue Star Cancun has a restaurant on site.

Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Limited on-site parking
On-site parking options include a carport
24-hour return airport shuttle (surcharge)
Airport shuttle on request

Food and drink

Free continental breakfast available daily 7 AM–10:30 AM
1 restaurant
2 bars/lounges and 1 poolside bar
Room service available

Things to do

24-hour pool access
Outdoor pool
A hot tub

Conveniences

ATM/banking services
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Tour/ticket assistance

Outdoors

Pool sunloungers
Pool umbrellas
Rooftop terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Upper floors accessible by stairs only

Designated smoking areas
Mosquito nets
TV in lobby

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Ceiling fan

Bathroom

Free toiletries
Hairdryer
Rainfall showerhead
Shower
Towels

Entertainment

40-inch TV
TV channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar

Iron/ironing board
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM

Early check-in subject to availability

Late check-in subject to availability

Express check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

The property charges 5 percent for credit card payments

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Hotel Blue Star Cancun

Children and extra beds

Children 11 and younger are not allowed at this property. All guests older than 11 are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: MXN 450 per vehicle (maximum occupancy 2)
Credit card charges are subject to a surcharge of 5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Hotel Blue Star Cancun offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

Pool access is available 24-hours a day.
Children 11 years old and younger aren't allowed at this property.
Pets and service animals are not allowed on site.

Property is also known as

Hotel Blue Star

Blue Star Cancun

Hotel Hotel Blue Star Cancun Cancun

Cancun Hotel Blue Star Cancun Hotel

Hotel Hotel Blue Star Cancun

Hotel Blue Star Cancun Cancun

Blue Star

Hotel Blue Star Cancun Hotel

Hotel Blue Star Cancun Cancun

Hotel Blue Star Cancun Hotel Cancun

Hotel Blue Star Cancun Reviews

8.0

Very good

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

6/10 Okay

Sheree

Travelled with family

20 Aug 2024

Liked: Cleanliness

Family vacay in Mexico

The hotel was nice but there was only a pool and no other amenities. We were also supposed to picked up from the airport but when I called the hotel I could not get through to anyone. We ended up taking a bus and a taxi at 10 pm at night.

Stayed 7 nights in Aug 2024

8/10 Good

Theresa

Travelled with partner

12 Jun 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This hotel has unique and unusual rooms. They make really good pizza and salads, with good service. There's a lot of stairs and it takes energy to get around in the neighborhood. It's not a resort experience, but the pool is nice. I'm worried about the tortoise they keep in the lobby.

Stayed 3 nights in Jun 2024

2/10 Terrible

Sandra

Travelled with family, Travelled with partner

11 Apr 2024

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

no elevator, we were on top floor, one of our room's toilet did not flush, other room had loose sliding balcony door with 1/4" gaps that rattled with wind and let in hot air and noise, located on super busy noisy street, no closet or storage space, exposed drywall, room key worked on multiple doors, grease ants in room, surrounding area had minimal services/restaurants, minimal amenities

Stayed 1 night in Apr 2024

10/10 Excellent

Catherine

Travelled with family

26 Jan 2024

Everything in Cancun is much more expensive than in the past. This hotel has good rates, but poor cleanliness. When we got into our room we saw hair on the floor. When we left during the day, we asked staff to empty our garbage (they give you one small garbage bin for the whole room and you put your toilet paper in it, too). They didn’t empty our trash. Breakfast is stale cereal, juice, coffee, toast and fruit. We paid extra for chilaquiles which weren’t spicy like they should be. Hair dryer is super hot, I couldn’t use it. Hot water was great, good counter space. You can hear other people in the hotel because there’s glass doors and windows in the hotel room. No fan in the bathroom.

Stayed 2 nights in Jan 2024

4/10 Poor

Joey

3 Jan 2024

Stayed 3 nights in Dec 2023

2/10 Terrible

Maria

Travelled with family

31 Dec 2023

Liked: Staff & service

Disliked: Cleanliness, amenities, property conditions & facilities

Very courteous staff and went out of their way to help Water went out for the evening and even when on the water smelled. Not acceptable

Stayed 1 night in Dec 2023

10/10 Excellent

Iris Cassandra

Travelled with partner

27 Nov 2023

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great staff and good breakfast

Stayed 2 nights in Nov 2023

10/10 Excellent

Angel

Travelled with family

7 Jun 2023

Liked: Cleanliness, staff & service, property conditions & facilities

Very convenient price, good service y and quiet area, there is good options for dinning, parking has options to improve.

Stayed 8 nights in May 2023

2/10 Terrible

Carlton

20 Apr 2023

Disliked: Cleanliness, amenities, property conditions & facilities

Stayed 3 nights in Apr 2023

8/10 Good

vishnu

8 Mar 2023

Liked: Cleanliness, staff & service, amenities

Stayed 4 nights in Feb 2023

10/10 Excellent

Thomas

9 Feb 2023

Stayed 1 night in Feb 2023

6/10 Okay

Javier

18 Jan 2023

Liked: Cleanliness, staff & service, amenities

The only reason I didn't leave a lower review is because the staff was so friendly. For what they're charging the water pressure and the shower was terrible, The faucet barely worked. The toilet barely flushed it looked nice inside but nothing worked as it should

8/10 Good

Gary

16 Nov 2022

Liked: Cleanliness, room comfort

Stayed 7 nights in Nov 2022

8/10 Good

Willey

21 Jan 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good service !! Little noise but so good Rooms

Stayed 2 nights in Jan 2022

8/10 Good

Hannah

Travelled with family

21 Jan 2022

Liked: Staff & service, property conditions & facilities, room comfort

Cute inexpensive spot in the city

A one night stay before we flew home early… the room was very small, ants all over the one surface a desk… the bed covers had stains… but the bathroom was really nice, updated and clean. The hotel itself is a cute place. Restaurant on site with a small menu…. A few options for local bites walking distance.

Stayed 1 night in Jan 2022

10/10 Excellent

Anita

19 Jan 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

This was really very goid place to stay, comfortable beds, clean, friendly staff, we had roof top room and it was the best ever

Stayed 1 night in Jan 2022

8/10 Good

R

3 Jan 2022

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay in cancun to avoid the main area when flying in or out of airport

Stayed 1 night in Dec 2021

4/10 Poor

Mosen

27 Dec 2021

Liked: Cleanliness, staff & service, property conditions & facilities

They had special events for people from outside of the hotel. Playing music and hanging out until 3am. Guests couldn’t sleep until people leave the party. It wasn’t communicated at the time I booked the hotel. I wouldn’t book if I knew those kind of party is in their schedule.

Stayed 7 nights in Dec 2021

6/10 Okay

Verified traveller

Business traveller

13 Dec 2021

Liked: Staff & service, room comfort

Disliked: Cleanliness

Budget friendly and ok location.

The good: People were friendly and prompt to answer request. The room bed seemed clean and the mini fridge was empty for use. The price was very budget friendly n near a couple of shopping areas, one modern and one for "artesanias" The Bad. The internet password was wrong. The bathroom was not fully clean and there was mold on the walls. The shower head is located at the corner where 2 walls meet with the head only about a foot long, which made showering difficult even for a small skinny person. Last, the place is very very loud. The large TV on the pool area is so loud I had to ask nightly to turn it down. The walls are kind of thin.

Stayed 2 nights in Dec 2021

10/10 Excellent

Emanuel Andrade

Travelled with family

21 Nov 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice for the price and size.

Stayed 2 nights in Nov 2021

10/10 Excellent

Veronica M

Travelled with family

15 Sept 2021

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice staff

Stayed 5 nights in Sep 2021

10/10 Excellent

Verified traveller

10 Aug 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful and Clean!

We highly recommend the Hotel Blue Star Cancun! Beautiful and very clean with great service as we arrived late in the evening from our flight. Bed and pillows were comfortable and the AC works great. We had a nice wrap around bacony with a city view. The pool is small but adorable...we didn't have time to use it but it looked very clean...fun for kids too. Best to buy more water when you check in as there are only 2 bottles provided in the room. Breakfast was good... your basic continental but you can order off their menu too. FYI there are no elevators so be prepared to possibly walk up several flights of stairs to get to a room with a view of the city. They arranged for a taxi to take us to the ferry to stay in Isla Mujeres for a few days. We go back in a couple days to spend the night to catch an early flight the next morning. Overall very happy with our choice!

Stayed 1 night in Aug 2021