Casa Cielo Cancun

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Dates

December 2024

January 2025

Standard Room, 1 Double Bed, Private Bathroom

Overview
Rooms
Location
Policies

Popular amenities

Pool

Laundry

Kitchen

Air conditioning

Free WiFi

Explore the area

Calle Cielo, Cancun, QROO, 77500

Plaza Las Americas
9 min walk
Amerimed Hospital
14 min walk
Las Palapas Park
17 min walk
Cancun, Quintana Roo (CUN-Cancun Intl.)
17 min drive

Room options

Standard Room, 1 Double Bed, Private Bathroom

Sleeps 2
1 Double Bed

Hypo-allergenic bedding, individually decorated, individually furnished

Room, 1 Queen Bed with Sofa bed, Ensuite, Pool View

Sleeps 2
1 Queen Bed and 1 Twin Sofa Bed

Room, 1 King Bed, Pool Access

Sleeps 2
1 King Bed

Standard Room, 1 Double Bed, Ensuite

Sleeps 2
1 Double Bed

Similar properties

Pool

Free WiFi

Air conditioning

for 1 night

includes taxes & fees

6 Dec - 7 Dec

About this property

Guesthouse with an outdoor pool, a short walk to Plaza Las Americas

This smoke-free guesthouse features an outdoor pool, a microwave in a common area, and a refrigerator in a common area. WiFi in public areas is free. Additionally, laundry facilities, tour/ticket assistance, and a garden are onsite. Weekly housekeeping is available.

Casa Cielo Cancun offers 8 air-conditioned accommodations with private pools and shared/communal kitchens. These individually decorated and furnished accommodations have separate dining areas and include dining tables. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers with rainfall showerheads, and hair dryers.

This Cancun guesthouse provides complimentary wireless Internet access. 45-inch flat-screen televisions come with digital channels. Hypo-allergenic bedding and hair dryers can be requested. Housekeeping is provided weekly.

Recreational amenities at the guesthouse include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

During your stay at Casa Cielo Cancun, you're just a quick walk from Plaza Las Americas. Free WiFi in public areas, an outdoor pool, and a roundtrip airport shuttle (surcharge) are available.

Free WiFi
Take a swim in the outdoor pool
Services include tour or ticket assistance, luggage storage, and a virtual front desk
9 minutes by foot from Plaza Las Americas and a 2-minute drive from Plaza 28
Airport and beach shuttle service available for a fee

As a guest of Casa Cielo Cancun, you'll find an outdoor pool, a terrace, and tour/ticket assistance. Public spaces have free WiFi. An airport shuttle (available on request) and a beach shuttle are available for a fee. Casa Cielo Cancun also features a garden, laundry facilities, and a microwave in a common area.

This 3-star Cancun guesthouse is smoke free.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free off-site parking
Street parking available
Return airport shuttle (surcharge) from 6:00 AM to 11:30 PM
Airport shuttle at scheduled times, on request
Beach shuttle (surcharge)

Things to do

Outdoor pool

Family friendly

Dining table
Laundry facilities
Microwave
Outdoor pool
Fridge
Separate dining area

Guest services

Housekeeping (weekly)
Laundry facilities
Luggage storage
Tour/ticket assistance
Virtual front desk

Business services

Coworking spaces

Outdoors

Garden
Terrace

Accessibility

This property does not have any lifts

Shared microwave
Shared fridge
Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Hypo-allergenic bedding

Bathroom

Bath or shower
Hairdryer
Private bathroom
Rainfall showerhead
Shampoo
Soap
Toilet paper
Towels

Entertainment

45-inch flat-screen TV
Digital channels

Food and drink

Blender
Cookware/dishes/utensils
Dining room
Dining table
Freezer
Griddle
Microwave
Fridge
Shared kitchen access
Toaster

Dryer
Individually decorated
Individually furnished
Private pool
Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: anytime

Contactless check-in available

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out fee: USD 15

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

There is no front desk at this property

Guests must contact the property in advance for check-in instructions; access will be through a private entrance

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

A virtual front desk provides assistance to guests

Access methods

Private entrance

Pets

Pets and service animals are not allowed at Casa Cielo Cancun

Children and extra beds

Children are welcome.

Kids stay free! One child 3 years old or younger stays free when using existing bedding.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: USD 32 per room (one-way)
Airport shuttle fee per child: USD 32 (one-way)
Late check-out fee: USD 15

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a fire extinguisher and a first aid kit

Casa Cielo Cancun offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. This property does not have a front desk. To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Guests can access their accommodation through a private entrance. A virtual front desk provides assistance to guests.

We should mention

Pool access available from 7:00 AM to 11:00 PM.
One child 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
Pets and service animals are not allowed on site.

Property is also known as

Casa Cielo Cancun Guesthouse

Casa Cielo Cancun Cancun

Casa Cielo Cancun Guesthouse

Casa Cielo Cancun Guesthouse Cancun

Casa Cielo Cancun Reviews

6.8

7.8/10

Cleanliness

7.6/10

Staff & service

5.4/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

2/10 Terrible

Joaquin

28 Nov 2023

I made a reservation a month ahead of my arrival at Casa Cielo through Expedia. When I arrived, there was no one to help at the front desk. I contacted the number provided with the property and no one answered my phone call. I then sent them a message through Whatsapp to the same number provided on Expedia. The person on the other end of the message answered and stated they no longer work through Expedia. They just told me to contact Expedia to get a refund. The administration was not helpful during the situation. This happened on 11/27/23. If you are going to book with Casa Cielo I recommend calling and confirming ahead of time or avoid them through Expedia.

Stayed 1 night in Nov 2023

10/10 Excellent

Michael

9 Mar 2023

Liked: Staff & service, property conditions & facilities

I was there march 1st to 8th. It is literally the first rental that looks exactly like the pictures. Street view is outdated, the property outside has been updated and looks great. Only problem was ,no refrigerator in the room.

Stayed 7 nights in Mar 2023

6/10 Okay

Danilo

4 Feb 2023

Stayed 4 nights in Jan 2023

10/10 Excellent

Abhinava

29 Dec 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Dec 2021

10/10 Excellent

Azucena

Travelled with family

7 Oct 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2020

8/10 Good

Valentina

Travelled with family

7 Oct 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable

I've been here a couple of times and it has been a good experience and I will recommend this hotel to my friends and family.

Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Business traveller, Travelled with group

10 Jul 2019

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great owner, nice rooms, we had 3 rooms, close to everything!

Stayed 4 nights in Jul 2019

4/10 Poor

Josefa, Netherlands

19 May 2019

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

Since I traveled by myself I switched to another place.

Stayed 3 nights in May 2019

4/10 Poor

Anonymous, Mexico

18 May 2019

Liked: Cleanliness, property conditions & facilities

Disliked: Amenities

Despite pleasant, clean and modern-style facilities

Stayed 3 nights in May 2019

10/10 Excellent

douglas

21 Apr 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Everything was excellent but it would have been more comfortable with a/c in the tv room. I would return again

Stayed 3 nights in Apr 2019

10/10 Excellent

Omar Manuel

27 Mar 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Muy bonito y seguro el lugar

10/10 Excellent

Milan

1 Mar 2024

Liked: Cleanliness, property conditions & facilities

Stayed 3 nights in Feb 2024

6/10 Okay

Sandra

24 Jul 2023

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 4 nights in Jul 2023

2/10 Terrible

juan

12 Mar 2023

Realice la reserva y cuando llegue no tenían la información y tampoco había habitaciones disponibles, muy mal servicio

Stayed 1 night in Mar 2023

6/10 Okay

Gerardo

Travelled with partner

23 Jan 2023

Liked: Staff & service

Disliked: Amenities, property conditions & facilities

En el cuarto 8 nunca nos llegó el internet, ni en nuestros dispositivos ni en la propia tele del cuarto, al momento de reportarlo solo nos dijeron que reiniciáramos los dispositivos pero nunca revisaron el wifi ni nos ayudaron a solucionarlo. Solo nos dejaron una botella de shampoo usada y un papel de baño ya empezado.

Stayed 3 nights in Jan 2023

2/10 Terrible

Gildardo García

Travelled with family

24 Dec 2022

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

N respetaron la reservación de las dos habitaciones

Stayed 1 night in Dec 2022

10/10 Excellent

Krista

Travelled with partner

19 Sept 2022

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Un lugar muy tranquilo

Stayed 3 nights in Sep 2022

8/10 Good

Emanuel

Travelled with group

2 Oct 2021

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay in a central area of Cancun

The communication with the staff was easy and they helped with Tipps and offers to anything you like to do in Cancun and around, very recommendable!!

Stayed 3 nights in Sep 2021

2/10 Terrible

Cliente

Travelled with partner

31 Jan 2020

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Me confirman una habitación y estaban sobre vendidas , me mandaron a una habitación horrible ! Nada que ver ! Parecía un motel barato. Me mandaron al hotel Olimpo y ahí estaban mandando a más de su gente que venía llegando ! Pésimo !

Stayed 1 night in Jan 2020

4/10 Poor

NICOLAS

10 Oct 2019

Disliked: Cleanliness, property conditions & facilities, room comfort

Pesimo

Lugar con cucarachas en la habitación, sin televisión, una de las camas sin colcha ni almohadas, difícil localizarla ya que no cuenta con anuncio exterior.

Stayed 2 nights in Oct 2019

10/10 Excellent

Miguel

Business traveller

12 Sept 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente servicio muy agradable

Stayed 1 night in Sep 2019

10/10 Excellent

José

22 Jul 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy buen hospedaje

El lugar muy tranquilo, la habitación muy cómoda, la ubicación excelente

Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveller

7 May 2019

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Un accueil pitoyable !

Je n’ai jamais connu un accueil aussi pitoyable ! Un garçon m’a parlé de loin, à travers le grillage, sans venir me voir. Il m’a ensuite dit que comme ma réservation n’avait pas été payée en ligne (et je le pensais pourtant), il m’était impossible d’accéder à la chambre. Il me fallait payer immédiatement, mais débarquant tout juste de l’aéroport je n’avais pas encore de change en pesos ni de dollars. J’ai du marcher, trouver une banque, revenir, pour enfin payer. Puis lui n’avait pas de change, alors j’ai dû payer le reste le soir. Il est d’ailleurs venu chercher l’argent à la chambre à 21h30 ! Il ne m’a rien expliqué de la ville, pas proposé de petit dej. Aucune attention. J’étais pourtant le seul client. Je n’ai jamais vu ça de tous mes voyages. La chambre est propre, jolie. Mais c’est tout. Il y a une piscine mais pas nettoyée. Autour il n’y a rien. C’est très mal situé. Très loin de la plage. Personnel pas sympa. J’ai préféré quitter les lieux plus tôt que prévu. Et personne n’était là à mon départ... Bref mauvaise expérience, je ne recommande pas du tout !

Stayed 1 night in May 2019