Malmaison York

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Where to?

Dates

May 2025

June 2025

Overview
Rooms
Location
Policies

Excellent

Popular amenities

Air conditioning
Bar
Room service

Explore the area

2 ROUGIER STREET, York, England, YO90 1UU

York Minster
‪6 min walk‬
York City Walls
‪8 min walk‬
Shambles
‪9 min walk‬
Leeds (LBA-Leeds Bradford)
‪54 min drive‬

Room options

Standard Double Room

22 sq m
Sleeps 3
1 King Bed

Family Room

48 sq m
Sleeps 3
1 King Bed

Suite

54 sq m
Sleeps 3
1 King Bed

Club Room

22 sq m
Sleeps 3
1 King Bed

Standard Twin Room

27 sq m
Sleeps 3
2 Twin Beds

Club Deluxe

44 sq m
Sleeps 3
1 King Bed

Club Twin Room

34 sq m
Sleeps 3
2 Twin Beds

Similar properties

Pool
Hot tub
Pet-friendly
Free WiFi

for 1 room

includes taxes & fees

8 May - 9 May

About this property

Eco-certified hotel with a fitness center and a 24-hour front desk

This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include self parking, 24-hour room service, and concierge services.

Malmaison York offers 150 air-conditioned accommodations with safes and coffee/tea makers. 20-inch flat-screen televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a fitness center.

Our customers tell us they can't get enough of the comfortable beds at Malmaison York. During your stay, you're just a quick walk from York Minster. Features include free WiFi in public areas, plus a restaurant and a gym. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Grab something to eat at the restaurant or stop for a drink at the bar/lounge
English breakfast served daily for a fee
Self parking available for a fee
Services include dry cleaning/laundry, a concierge, and luggage storage
Onsite recreation includes a gym
Guests have really good things to say about the accommodations, from the cleanliness and comfy beds to the spaciousness and overall comfort
Within a 10-minute walk of York Minster and York City Walls
Dogs welcome for a fee (restrictions apply)
Pet-friendly amenities are available, including food and water bowls

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. The eco-certified Malmaison York also features a fitness center, concierge services, and laundry facilities. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star York hotel is smoke free.

For a fee, guests can enjoy English breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 8:00 AM to 11:00 AM.

Chez Mal Brasserie - Onsite restaurant.

24-hour room service is available.

Awards and affiliations

Eco-Certified Property

This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transport

Onsite parking available only on request
Parking on site (GBP 25 per night)
Limited on-site parking

Food and drink

English breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 8:00 AM to 11:00 AM on weekends; GBP 27 for adults and GBP 13 for children
A bar/lounge
A restaurant

Restaurants on site

Chez Mal Brasserie

Things to do

Family friendly

Free cot
Laundry facilities
Soundproofed rooms

Conveniences

24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Turndown service

Accessibility

Lift

Room amenities

Bedroom

Bedsheets provided
Free cot

Bathroom

Free toiletries
Hair dryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels provided

Entertainment

20-inch flat-screen TV with cable channels

Food and drink

24-hour room service
Coffee/tea maker
Electric kettle

Air conditioning
Desk
Heating
Iron/ironing board
Phone
Safe
Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight

Late check-in subject to availability

Late check-in fee for check-in between 11:00 AM and 2:00 PM

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday and Tuesday:

Bar/lounge
Full-service spa

Access methods

Staffed front desk

Pets

Pets: GBP 25 per pet, per night
Only dogs are allowed
Maximum 1 pets
Food and water bowls are available
Certain rooms only, restrictions apply
You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for English breakfast: approximately GBP 27 for adults and GBP 13 for children
Self parking fee: GBP 25 per night
Pet fee: GBP 25 per pet, per night
Service animals are exempt from fees
Late check-in fee for check-in between 11:00 AM and 2:00 PM

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, and onsite parking

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Cashless transactions are available

Safety features at this property include a smoke detector

Front desk staff will greet guests on arrival at the property.

We should mention

Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Malmaison York York

Malmaison York Hotel

Malmaison York Hotel York

Malmaison York Reviews

8.8

Excellent

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

Dale

Business traveller

22 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business or pleasure, this is a great hotel

Great hotel, very comfortable room and the location is perfect. Breakfast is wonderful and I used one of the business pods for a meeting…so easy to set up and and very comfortable. Had to use the NCP parking which is only a 3 minute walk from the hotel but the hotel offered a reduction (30%) so remember to ask at reception upon check out

Stayed 2 nights in Jan 2025

10/10 Excellent

Duncan

Travelled with group

21 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

10/10 Excellent

Ben

18 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

10/10 Excellent

chloe

15 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

had a really lovely time here, easy to the city centre and close to local shops. can’t really beat it

Stayed 2 nights in Jan 2025

10/10 Excellent

christiane

15 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

10/10 Excellent

James

Business traveller

11 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Feedback

Dear Hotels.com, you have now asked me for feedback about check-in, feedback about my stay while I was there, feedback twice now that I’ve left…. FFS, I stayed one night and all was well, any issues I’ll take up with wherever I’m staying. I’ve unsubscribed from your reminders yet constantly get pestered. Please STOP. And there’s absolutely no need to reply and ask for feedback about your reply. Malmaison is great, Hotels,com not so much.

Stayed 1 night in Jan 2025

10/10 Excellent

S

Travelled with family

11 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short break to this lovely city. Central location, fantastic breakfast.

Stayed 2 nights in Jan 2025

10/10 Excellent

Anita

Business traveller

7 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best hotel in York

Wonderful stay with excellent service, clean and great facilities.

Stayed 1 night in Jan 2025

8/10 Good

Robert

7 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jan 2025

6/10 Okay

Michael

6 Jan 2025

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed 2 nights in Dec 2024

8/10 Good

Kevin

6 Jan 2025

Liked: Staff & service

Stayed 2 nights in Jan 2025

8/10 Good

Rory

6 Jan 2025

Stayed 3 nights in Sep 2024

10/10 Excellent

Cindy

5 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2025

6/10 Okay

Stacey

Travelled with partner

4 Jan 2025

Liked: Staff & service, amenities, property conditions & facilities

Disliked: Cleanliness

The smell inside the hotel was horrific. Our room smelt like sewage and we couldn’t leave the toilet door open. It’s all we could smell all night. I raised it with reception but they could only offer bleach to clean the toilet. The room was also ridiculously dark, if you’re a female needing to do make up, make sure you take an extra light or vanity mirror with a light. Everything else was fine, the hotel was clean, staff lovely and beds comfortable. It was just a shame we couldn’t sleep because of the smell and couldn’t wait to leave!

Stayed 1 night in Jan 2025

4/10 Poor

Chelsea

4 Jan 2025

Disliked: Staff & service

Stayed 1 night in Jan 2025

4/10 Poor

Jessica

3 Jan 2025

Stayed 1 night in Jan 2025

8/10 Good

Chris

3 Jan 2025

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

1 Jan 2025

Liked: Cleanliness, staff & service

Terrible lighting in room

New Year’s Eve stay, had meal in the bar and grill, the food very mediocre, wouldn’t rush back, however the staff in the bar were very pleasant attentive and professional. Paid £25 each for the new year celebrations from 10.30, champagne cheap, and no atmosphere whatsoever, not worth more than a fiver each. The rooms are compact have all you need for a 1 night stay apart from light. Very dark room, the light on the compact mirror didn’t work, to put make up on you had to use the big mirror by the wardrobe for the wardrobe light which is on a sensor, really annoying. The bed and pillows were comfy on a positive. Really wanted to like this hotel but don’t think I’d book here again, you really need to sort the dullness of the rooms out.

Stayed 1 night in Dec 2024

10/10 Excellent

Kar Ho, KOWLOON

Travelled with family

1 Jan 2025

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

N/A

Stayed 1 night in Dec 2024

10/10 Excellent

Sujoy

31 Dec 2024

Stayed 3 nights in Dec 2024

6/10 Okay

Andrew

31 Dec 2024

Liked: Cleanliness

Disliked: Staff & service, room comfort

More NILMaison than Malmaison

Where do I start, ok, the checkin, where I’m abruptly told ‘oh, we didn’t know you were bringing a dog’ - I say ‘well you did as I added it to the booking’ - ‘oh, yes the note, well we don’t read those’ - how is that even my fault. So I’m then told I’ll have to wait to see if a different room is available. Then comes the £25 per night charge. Parking, well let’s just say that’s not a real option, did you book she asks. No, it doesn’t say I have to, oh well, she says, it’s full you’ll have to use the NCP. I explained that I tried to call reception on arrival, I was told ‘we aren’t allowed to answer the phones during checkin times’ - let’s face it, that’s probably the most important time to answer the phone for people lost or needing help! Now to the room, windows don’t open, room roasting hot, aircon is just an ornament, not an operating function. The dog passport is more finger wagging than tail wagging friendliness. Location is great, but service was just appalling.

Stayed 2 nights in Dec 2024

6/10 Okay

Ben

31 Dec 2024

Liked: Cleanliness, staff & service

Disliked: Property conditions & facilities, room comfort

Average

Bed wasn’t overly comfortable. Light on make up mirror didn’t work and not much natural light in the room. Some wood on surfaces was chipped. Good food and drink service

Stayed 1 night in Dec 2024

6/10 Okay

Ross

31 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 2 nights in Dec 2024

10/10 Excellent

Mr J N

30 Dec 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best place to stay in York

Room had great views of York Minster and the city, was well equipped and breakfast was excellent. All in all a recommended place to stay at a fair price. Also premium Sky TV channels included.

Stayed 1 night in Dec 2024