DoubleTree by Hilton York

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Dates

February 2025

March 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

Room service

24/7 front desk

Explore the area

St Maurices Road, York, England, YO31 7JA

York St. John University
‪4 min walk‬
Shambles
‪5 min walk‬
York Minster
‪6 min walk‬
Leeds (LBA-Leeds Bradford)
‪57 min drive‬

Room options

Room, 1 Double Bed

Sleeps 2
1 Double Bed

In-room safe, individually decorated, desk, blackout curtains

Room, 1 Double Bed, Accessible

Sleeps 2
1 Double Bed

Family Room

Sleeps 3
1 Double Bed

Room, 1 Double Bed (Cosy Room)

Sleeps 2
1 Double Bed

Room, 1 Double Bed (Duplex)

Sleeps 2
1 Double Bed

Twin Room

Sleeps 2
2 Twin Beds

Deluxe Room, 1 King Bed, Non Smoking

22 sq m
Sleeps 2
1 King Bed

Junior Suite, 1 King Bed, Non Smoking

31 sq m
Sleeps 3
1 King Bed

Family Room (2 Rooms)

Sleeps 4
2 Double Beds

Room, 2 Double Beds

Sleeps 4
2 Double Beds

Similar properties

Free WiFi

Restaurant

Air conditioning

Gym

for 1 room

includes taxes & fees

14 Feb - 15 Feb

About this property

Hotel with a 24-hour fitness center, a quick walk to Shambles

This hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and coffee/tea in a common area.

DoubleTree by Hilton York offers 143 accommodations with laptop-compatible safes and coffee/tea makers. Each accommodation is individually decorated. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Our customers tell us they can't get enough of the helpful staff at DoubleTree by Hilton York. During your stay, you're just a quick walk from Shambles. Features include free WiFi in public areas, plus a restaurant and a 24-hour gym. This property offers pet-friendly amenities like food and water bowls.

Free WiFi
Enjoy local cuisine while dining at The Yorkshire bar & grill
Full breakfast served daily for a fee
Services include dry cleaning/laundry, a concierge, and luggage storage
Onsite recreation includes a 24-hour gym
Guests have great things to say about the helpful staff and the clean accommodations
Within a 10-minute walk of Shambles and York Minster
Dogs welcome for a fee
Pet-friendly amenities are available, including food and water bowls

There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and 4 meeting rooms are available.

Public spaces have free WiFi. A 24-hour fitness center, a terrace, and multilingual staff are also featured at the business-friendly DoubleTree by Hilton York.

Smoking is allowed in designated areas at this 4-star York hotel.

For a fee, guests can enjoy full breakfast on weekdays from 7:00 AM to 10:00 AM and on weekends from 7:00 AM to 11:00 AM.

DoubleTree by Hilton York has a restaurant serving breakfast, lunch, dinner, and light fare.

Yorkshire Cafe - This café specializes in local cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

24-hour room service is available.

Languages

English, Italian, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Off-site parking within 984 ft (GBP 15.00 per day)

Food and drink

Full breakfast available for a fee 7:00 AM–10:00 AM on weekdays and 7:00 AM–11:00 AM on weekends: GBP 14.95 for adults and GBP 7.50 for children
1 restaurant and 1 coffee shop/cafe
1 bar
Free daily reception
24-hour room service
Coffee/tea in a common area

Restaurants on site

The Yorkshire bar & grill
Yorkshire Cafe

Things to do

24-hour fitness centre

Family friendly

Free cots/infant beds
Laundry facilities
Snack bar/deli

Conveniences

Banquet hall
Lift
Free newspapers in reception
Front-desk safe

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff

Business services

Business centre
Meeting rooms - 4

Outdoors

Garden
Terrace

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Assistive listening devices available
Lift
Step-free path to entrance
Well-lit path to entrance
Wheelchair-accessible business centre
Wheelchair-accessible concierge desk
Wheelchair-accessible fitness centre
Wheelchair-accessible lounge
Wheelchair-accessible path of travel
Wheelchair-accessible public bathroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant

Designated smoking areas

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Free cots/infant beds
Heating (climate-controlled)

Bathroom

Designer toiletries
Hairdryer
Private bathroom
Shower/bath combination
Towels

Entertainment

49-inch TV

Food and drink

Coffee/tea maker
Electric kettle

Desk
Individually decorated
Iron/ironing board
Laptop-compatible safe
Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets: GBP 15.00 per pet, per day
Only dogs are allowed
Food and water bowls are available
Service animals are exempt from fees

Children and extra beds

Children are welcome.

Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.

Rollaway/extra beds are not available.

Free cribs (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Fee for full breakfast: approximately GBP 14.95 for adults and GBP 7.50 for children
Nearby parking fee: GBP 15.00 per day (984 ft away)
Pet fee: GBP 15.00 per pet, per day
Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival at the property.

We should mention

Up to 2 children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Monkbar Hotel York

Monkbar York

Monkbar

Hotel Monkbar

DoubleTree by Hilton York York

DoubleTree by Hilton York Hotel

DoubleTree by Hilton York Hotel York

DoubleTree by Hilton York Reviews

7.8

Good

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

10/10 Excellent

james

29 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Visited as a special occasion. Mentioned this to the guy on reception when checking inn. Had a few surprises in our room! Breakfast good, beds comfy. A great location for exploring york.

Stayed 2 nights in Oct 2024

8/10 Good

Neil J

29 Oct 2024

Stayed 1 night in Jul 2024

10/10 Excellent

Catherine

Travelled with family, Travelled with group

27 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

York

Lovely hotel with very friendly staff. Had a very warm welcome and the warm cookies were a lovely touch. Our room was clean and tidy. Struggles to connect to the WiFi. Parking was limited. I had to park across the road at the closest car park

Stayed 1 night in Oct 2024

10/10 Excellent

Alan

27 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

10/10 Excellent

MARION

Travelled with family, Travelled with group

26 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

6/10 Okay

Mark

26 Oct 2024

Liked: Cleanliness, staff & service

Stayed 1 night in Sep 2024

8/10 Good

.rs

20 Oct 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Parking chaos

At reception to check in as we couldn't find a parking space. There was a receptionist who had long blond hair and had only started the job a few days earlier. She tried very hard to be helpful and advise us about parking. We had just had a very long journey and was tired and stressed. The other receptionist was not as good. Spoke quite rudely to me and when i said i wasnt happy that we had to another car park and pay £20 and then move the car at 8am or pay even more she said well we would have chaged you £50 to park in here. I find this disgusting. We had already paid £245 which i think is far too expensive. To have the cheek to then try and charge £50 to park is disgraceful. Very stressful start to our stay in york. There wasnt even a biscuit to have with our cup of tea when we went to the room. The hotel is lovely and the breakfast was great but the parking situation is ridiculous. My husband then put the car in a space near the entrance door and the receptionist who had been rude said you cant keep it there. Those spaces are just for drop off. There was a car in the next space and it was still there the next morning so they obviously arent just for drop off. The blond receptionist was lovely and she will be an asset to the hotel. The other one needs some training in customer service. I realise that there isnt a lot you can do about the car park but that situation was not good and had a negative impact on us. If guests need to park they should not be asked for £50

Stayed 1 night in Oct 2024

10/10 Excellent

Tamara M

20 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was so friendly and respectful. The hotel was nice with good amenities. I would definitely stay there again.

Stayed 9 nights in Oct 2024

4/10 Poor

Joanne

14 Oct 2024

Stayed 1 night in Oct 2024

2/10 Terrible

Paul

Travelled with group

14 Oct 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Avoid Rooms 51-52 above an Indians not a very good smell

Stayed 2 nights in Jul 2024

2/10 Terrible

Paul

Travelled with group

14 Oct 2024

Liked: Amenities

Disliked: Cleanliness, staff & service, property conditions & facilities

I stay The Double Tree Hylton at least 4nights a year with 2 other quests for over 6yrs visitng York Races. Both rooms stunk of onion bargie also the corridor. There was rubbish left outside of the rooms what was removed after i complained later when we arrived back to ther rooms.We told reception about the smell in the morning to be told we was staying above an indians.When we returned to our rooms on the 2nd night our room door was left wide open by the cleaner. who had tried to remove the onion bargie smell.For next year will definatley not be booking ther again Very disappointed as this was our favourite hotel but not any more

Stayed 2 nights in Oct 2024

10/10 Excellent

M

14 Oct 2024

Stayed 1 night in Oct 2024

4/10 Poor

James

Travelled with partner

13 Oct 2024

Liked: Cleanliness

Disliked: Staff & service, property conditions & facilities

Noisy all night and we were woken at 6am to doors banging and people running about. All the lights in the hotel had gone off, so we just had to sit and wait for it to get light so we could get up and leave.

Stayed 1 night in Oct 2024

8/10 Good

nicholas

Travelled with partner

9 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Position of hotel was great ; quiet but convenient for walking to shops , theatre & restaurants .

Stayed 1 night in Oct 2024

8/10 Good

H

7 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Oct 2024

6/10 Okay

Lewis

Travelled with partner

6 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Me and my partner came back to the hotel after been around the city during the day. We came back to freshen up and get ready for the night time but when attempting to get a shower, we weren’t able too as there wasn’t any hot water. We tried to ring down to reception but no one answered the phone. When telling the reception just before we left the hotel, all they said was they would let the manager know.

Stayed 1 night in Oct 2024

10/10 Excellent

Gulshan

3 Oct 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Lovely location, clean and friendly staff. The 24 hour gym was an added bonus

Stayed 1 night in Oct 2024

2/10 Terrible

Sindi

Travelled with family

30 Sept 2024

Disliked: Cleanliness, staff & service, amenities

The room was ice cold upon arrival. We tried to turn on the radiator and that wasn't working. We called reception and they provided us with two portable heaters, as much as I appreciate the prompt alternative, it still took way too long to actually heat the room up. We wanted to have a hot shower as well as to warm ourselves up to which we discovered we didn't have any at all. Both the water from the tap and the shower was barely even lukewarm. We was absolutely freezing and about to head out to even colder weather. We reported this to reception to which they told us they would send someone to our room to have a look, noone showed up. We had rang reception once again and nobody answered the phone. We had to physically go to reception, baring in mind it was night time at this point and ask for an update to which the receptionist wasn't aware that nobody had come to our room. I asked them whether or not it would be fixed by at least the time we came back from our night out, they wasn't sure and told us if it wasn't then they would provide us with a different room that isn't what we even paid for. We had a two double bed rooms and we was alternatively offered two separate rooms and would have to be split up. Completely unacceptable. The fact that we had no hot water and no central heating all day is absolutely pathetic, and when it did finally get fixed it was towards the end of the night. The pillows were absolutely awful, didnt sleep well at all. Very disappointed

Stayed 1 night in Sep 2024