Let me begin by saying we love the beach here and the location. We have stayed in the building for 7 or 8 years. Now on to the problems we encountered, which we have never had with any other unit in this building by the way...
The check in process was not acceptable at all. The VRBO ad says check is after 3 at the office, after 5 go somewhere else. Any normal person would read this as check in time of 3 or after. When we arrived we were told that was not the case, they were only obligated to have the unit available by 5. Never in all my travels have I encountered anything this outrageous. Check is time is check in time, I am quite sure that check out time is not negotiable. Seems like the management company superseded what the VRBO ad says. As far as the unit is concerned, the ad said that it needed updates which it does I guess but that doesn't really matter to us. What does matter is that the faucet at the kitchen sink needs replaced and had some kind of black funk on the spout, the cook top of the stove was dirty and when I tried to clean it could not get it off with the supplies that I had, there were lots of fruit flies in the kitchen, the tile grout in the entire unit is really dirty, there are BIG cracks in the ceiling that need to be repaired, the beds are the worst I have ever slept on, the pans/cookware in the kitchen look like yard sale rejects, any unit in this building we have stayed in have had basic supplies and this had basically nothing, not even a spare kitchen towel. The laundry room has 4 washers and 4 dryers, only 2 washers and 1 dryer worked. There are no ceiling fans in the unit, that would be a very welcome addition. It would also be nice to have TV's bigger than a computer monitor.
The overall experience was good at the beach, we love that building and the area but the check in process was terrible, and you also have to take the key a half hour out of your way when leaving back to the management company.
I really hate to complain but this was not a good experience with the unit, the beach was amazing though, as it always has been.