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Sandos Playacar All Inclusive

4.0 star property
VIP Access

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Aerial view
Jr. Suite Riviera with Jacuzzi
Reception
Exterior
Family dining

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Room service
  • Pool
  • Housekeeping

Explore the area

Map
Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710
  • Playacar Beach
    ‪4 min walk‬
  • Playacar Golf Club
    ‪5 min drive‬
  • Xaman Ha Aviary
    ‪6 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪8 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Jr Suite Hacienda

Jr Suite Hacienda | Living room

Jr Suite Hacienda

  • 36 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 73 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 73 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Select Superior Adults Only

Free minibar, in-room safe, desk, laptop workspace

Select Superior Adults Only

  • 31 sq m
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

View all photos for Select Ocean Front Adults only

Select Ocean Front Adults only

Select Ocean Front Adults only

  • 30 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds OR 1 King Bed

View all photos for Riviera Family King Junior Suite

Riviera Family King Junior Suite

Riviera Family King Junior Suite

  • 52 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Bunk Bed

View all photos for Riviera Family Queen Junior

Free minibar, in-room safe, desk, laptop workspace

Riviera Family Queen Junior

  • 52 sq m
  • Sleeps 5
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 73 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Hacienda One Bedroom Suite

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

  • 73 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

The Royal Haciendas All Inclusive

  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.4 out of 5, Excellent, (1692)
The price is €514
for 1 room
includes taxes & fees
8 Mar - 9 Mar
The Royal Haciendas All Inclusive

About this property

Sandos Playacar All Inclusive

Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club
Catch some rays at the beach or spend the day relaxing at Sandos Playacar All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.
Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 32-inch plasma televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Complimentary bicycles and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a hot tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Sandos Playacar All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Playacar Beach. Free WiFi in public areas, free self parking, and 8 outdoor pools are available.
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 9 restaurants, a coffee shop, 2 swim-up bars, and 3 poolside bars
  • Splash around at the free water park with a waterslide or swim in the 8 outdoor pools
  • Indulge with Thai massages, body wraps, or facials at Spa Sandos
  • Services include babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes a gym, a steam room, and a sauna
  • Guests have great things to say about the beach and the helpful staff
  • Just a 5-minute drive from Playacar Golf Club and 6 minutes from Xaman Ha Aviary
  • Airport shuttle service available for a fee
Sandos Playacar All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sandos Playacar All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Sandos Playacar All Inclusive has 9 restaurants on site.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Sailing
Scuba-diving lessons
Snorkeling
Surfing/body boarding

Land activities

Bicycling
Fitness facilities
Miniature golf
Soccer
Volleyball

Lessons/classes/games

Aerobics
Cooking
Dancing
Language
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances
Theme parties

Languages

English, German, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options
  • 24-hour return airport shuttle (surcharge)

Food and drink

  • 9 restaurants and 1 coffee shop/cafe
  • 2 swim-up bars, 3 poolside bars and 6 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 8 outdoor pools
  • Fitness classes
  • Arcade/games room
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Free bike hire
  • Free water park access
  • Full-service spa
  • Kayaking
  • Mini golf
  • Motorised watercraft
  • Playground
  • Sailing
  • Sauna
  • Shopping
  • Snorkelling
  • A hot tub
  • Steam room
  • Surfing/body boarding

Family friendly

  • 8 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's club
  • Children's pool
  • Free supervised childcare
  • Free water park access
  • Laundry facilities
  • Mini golf
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 22 treatment rooms
  • Aromatherapy
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Couples dining
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch plasma TV
  • TV/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Sandos Playacar All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Sanitation services: MXN 32.57 per night
  • A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2100 per person (one way)
  • Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Sandos Playacar All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Sandos Playacar Beach Resort
Playacar Beach Resort
Sandos
Sandos All Inclusive
Sandos Beach
Sandos Beach Resort All Inclusive
Sandos Playacar Beach
Sandos Playacar Beach Resort
Sandos Resort
Sandos Playacar Beach Resort All Inclusive Playa del Carmen
Sandos Playacar Beach Playa del Carmen
Sandos Playacar Beach Resort All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Sandos Playacar Beach Resort All Inclusive
Sandos All Inclusive
Sandos Playacar Beach Resort Spa All Inclusive
Sandos Resort All Inclusive
Sandos Playacar Beach All Inclusive
Hotel Sandos Playacar Beach Resort - All Inclusive
Sandos Playacar Beach Resort - All Inclusive Playa del Carmen
Sandos Playacar All Inclusive

Sandos Playacar All Inclusive Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 487 out of 1347 reviews
Rating 8 - Good. 365 out of 1347 reviews
Rating 6 - Okay. 223 out of 1347 reviews
Rating 4 - Poor. 156 out of 1347 reviews
Rating 2 - Terrible. 116 out of 1347 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alejandro

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ac was perfect indoors
Stayed 5 nights in Nov 2024

10/10 Excellent

Melissa

Liked: Cleanliness
Stayed 3 nights in Nov 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2024

6/10 Okay

Juana

Stayed 5 nights in Oct 2024

8/10 Good

Wasseem

Liked: Cleanliness, staff & service, property conditions & facilities
Great for families, incredible beach!!!
Stayed 6 nights in Nov 2024

6/10 Okay

Natasha

Disliked: Staff & service, property conditions & facilities
The smell around the property was terrible. Smells like fecies.
Stayed 9 nights in Nov 2024

8/10 Good

Blair

Travelled with family and small children
Liked: Cleanliness, amenities
Travelled as a family with kids 4 & 6, stayed in a 1 bedroom suite in a hacienda and it was perfect for some privacy. Each side had its own bathroom and thermostat (but one side never seemed to shut off the ac). Kids loved the water slides at two different pools and seeing the animals. There is a fair amount of walking to get around but it was managed by everyone but the 4 yr old. Buffet had a variety but also similar items daily and also had a station that would change from smoothies for breakfast to ceviche at lunch and margaritas & Paloma’s for dinner. We did arrive on a day of torrential rain which caused leaks in our room and others. Our room didn’t need repair but we heard from many others who struggled to get their rooms fixed up. We did have an issue getting into our room after check in where our bracelet/key wouldn’t open the door. Asked at guest services and they were supposed to send someone over right away but after an hour we had to go back to the front desk to get someone to fix it so that we could get into the room. Overall the property is large and spread out which means lots of walking but also lots of trees and scenery. Food was good not great, service in restaurants was also good. Buildings do require some repairs as they all do. Guest services seems to be lacking between requests as well as getting items replenished in the rooms when being cleaned. I might stay here again and I would discuss the issues with other interested parties before they were to book
Stayed 7 nights in Oct 2024

6/10 Okay

Amy

Travelled with family
Liked: Cleanliness, staff & service, amenities
This was our first stay at an all-inclusive and I would say overall it was good however the elevator up to our floor was “under maintenance” all week, room service was always cold, the tram was usually full, our late check-out that we paid for was interrupted numerous times with confused staff, buffet food was so-so, my daughter got sick and we bought some lozenges from the “gift shop” and they were overpriced by $30. Walk down the street off the resort to the pharmacy and buy things if needed. The massage was amazing, the beach was amazing, lots of gluten free options, snorkeling from the hut on the beach we’d recommend
Stayed 7 nights in Nov 2024

4/10 Poor

Michael Caine

Travelled with family
Disliked: Amenities, property conditions & facilities
The food was below average, water pressure was not good, elevators did not work, 10 minite walk tobthe beach, lack of entertainment, just not worth the money you get so much more staying in Cancun
Stayed 6 nights in Nov 2024

10/10 Excellent

Evelyn Marie A

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort grounds are so beautiful. The ocean and beach are perfect. The staff is unreal. The food is a 8/10 with a few rare misses and the vibes are immaculate
Stayed 10 nights in Oct 2024

10/10 Excellent

RIchard, New York

Stayed 7 nights in Aug 2024

8/10 Good

Alycia Miyoko

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff are amazing, very clean super helpful, food was amazing. They upgraded us to premium at no charge, But then continually bugged us to go to a timeshare meeting, which I wasn’t a fan of. The check in took us almost an hour and a half, which was super frustrating, After traveling all day . My other Complaint is how much you have to walk. We were in the family section, our room was the farthest away from the main things in the resort. It was a A 10 -15 minute walk to main buffet, Entertainment, à la cart, restaurants, teen club And about a 20 minute walk to the beach. There were days that I put on 15 km walking back-and-forth. By day 3 your feet and your leg legs hurt. They do have a Tran But most of the time it’s too full and you can’t get on it and probably takes 15 to 20 minutes every round depending in the time of day. Besides that it was a great experience with my family and I did have a wonderful week . Definitely family friendly.
Stayed 7 nights in Nov 2024

10/10 Excellent

Estela

Stayed 7 nights in Oct 2024

6/10 Okay

Sebastian

Stayed 4 nights in Oct 2024

6/10 Okay

Jeffrey

Travelled with family and small children
Liked: Property conditions & facilities
It was way too far to walk from the family areas to all the dining and shows and to the beach. 15-20 min walk each way. The trolly that would bus from each end was very limited on seating and only came every 20 min or so. If you missed it you would be waiting about as long as it takes to walk. It took me 40 minutes to go back to my room and grab kids goggles and come back. With 3 young kids a double stroller and a pregnant wife, it was not very easy to get around. The shows were great but short only 30 min. Buffet was also really good.
Stayed 7 nights in Nov 2024

8/10 Good

Belinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property, beach restaurants and staff is all great t this resort but our room was stuffy and warm. In one whole week we had probably 2 cool nights. We were in unit 6606 which was a 1 bedroom suite and was not worth what we paid for it at all without cold AC! We called maintenance many times they came to check it out 3 or 4 times. On all occasions saying it would cool in 45 minutes to an hour and nothing would change! Very disappointing to ay the least.
Stayed 7 nights in Nov 2024

10/10 Excellent

Eleanor Tiffany, Simi Vallay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love this place
Stayed 7 nights in Oct 2024

10/10 Excellent

Blanca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is awesome!!!! We had a great family time.
Stayed 7 nights in Jul 2024

8/10 Good

Jaylene

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice big resort, lots of walking. The beach is absolutely astonishing, beautiful sand, lots of activities. Teen club was a big hit for the kids in the evenings. Good shows. Cupcake cafe was our go everyday.
Stayed 10 nights in Oct 2024

10/10 Excellent

Alayna Catherine

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it here. Will stay again any chance I get
Stayed 7 nights in Oct 2024

4/10 Poor

Destiny

Travelled with family
Disliked: Staff & service, property conditions & facilities
Layout of the property is horrible. The family section is farthest from the aqua park and beach. The one trolly to get you there only holds 24 people, and there is 819 rooms. So there is a ton of walking. Not enough signs for where you’re going or coming from unless you download an app. We (family of 5) will not recommend or go back to this resort.
Stayed 9 nights in Oct 2024

10/10 Excellent

Fernando

Stayed 8 nights in Oct 2024

10/10 Excellent

Jeanne, Gilbert

Stayed 8 nights in Oct 2024

8/10 Good

Ekaterina

Stayed 5 nights in Oct 2024

10/10 Excellent

Jessica

Stayed 6 nights in Jun 2024

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Flights

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Packages

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