Sandos Playacar All Inclusive

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VIP Access

Choose dates to view prices

Dates

December 2024

January 2025

Overview
Rooms
Location
Policies

Good

Popular amenities

Hot tub

All-inclusive

Bar

Room service

Pool

Housekeeping

Explore the area

Paseo Xaman-Ha, Mza. 1, Lote 1 Fracc. Playacar, Playa del Carmen, QROO, 77710

Playacar Beach
4 min walk
Mahi Golf Course
19 min walk
Xaman Ha Aviary
6 min drive
Playa Del Carmen, Quintana Roo (PCM)
8 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Jr Suite Hacienda

36 sq m
Sleeps 5
1 King Bed and 1 Double Sofa Bed OR 2 Double Beds and 1 Double Sofa Bed

Free minibar, in-room safe, desk, laptop workspace

Hacienda One Bedroom Suite

73 sq m
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Hacienda One Bedroom Suite

73 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Hacienda One Bedroom Suite

73 sq m
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Select Superior Adults Only

31 sq m
Sleeps 2
2 Queen Beds OR 1 King Bed

Select Ocean Front Adults only

30 sq m
Ocean view
Sleeps 2
2 Double Beds OR 1 King Bed

Riviera Family King Junior Suite

52 sq m
Sleeps 5
1 King Bed and 1 Double Bunk Bed

Riviera Family Queen Junior

52 sq m
Sleeps 5
2 Double Beds and 1 Double Sofa Bed

Hacienda One Bedroom Suite

73 sq m
Sleeps 4
1 King Bed and 1 Double Sofa Bed

Hacienda One Bedroom Suite

73 sq m
Sleeps 5
1 King Bed and 1 Double Sofa Bed

Similar properties

Pool

Hot tub

Breakfast included

All-inclusive

for 1 night

includes taxes & fees

1 Jan - 2 Jan

About this property

Family fun on the beach, with 8 outdoor pools, near Playacar Golf Club

Catch some rays at the beach or spend the day relaxing at Sandos Playacar All Inclusive's full-service spa. Then enjoy a meal at one of the property's 9 restaurants.

Sandos Playacar All Inclusive offers 819 accommodations with free minibar items and laptop-compatible safes. Rooms open to balconies or patios. 32-inch plasma televisions come with satellite channels. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

Complimentary bicycles and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sandos has 22 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Sandos Playacar All Inclusive's great beach location gets high marks from our customers. During your stay, you're just a quick walk from Playacar Beach. Free WiFi in public areas, free self parking, and 8 outdoor pools are available.

Free WiFi
Free self parking
Drinking and dining options include 9 restaurants, a coffee shop, 2 swim-up bars, and 3 poolside bars
Splash around at the free water park with a waterslide or swim in the 8 outdoor pools
Indulge with deep-tissue massages, facials, or body wraps at Spa Sandos
Services include babysitting, a kid's club, and dry cleaning/laundry
Onsite recreation includes a gym, a steam room, and a sauna
Guests have great things to say about the clean accommodations and the family-friendly amenities
Just a 5-minute drive from Playacar Golf Club and 6 minutes from Xaman Ha Aviary
Airport shuttle service available for a fee

Sandos Playacar All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Sandos Playacar All Inclusive you can cool off in one of the 8 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 swim-up bars and 6 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a complimentary water park, a complimentary children's club, and a children's pool. Self parking is free.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Sandos Playacar All Inclusive has 9 restaurants on site.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking

Sailing

Scuba-diving lessons

Snorkeling

Surfing/body boarding

Land activities

Bicycling

Fitness facilities

Miniature golf

Soccer

Volleyball

Lessons/classes/games

Aerobics

Cooking

Dancing

Language

Water fitness

Yoga

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Theme parties

Languages

English, German, Italian, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Wheelchair-accessible parking available
On-site parking includes off-street options
24-hour return airport shuttle (surcharge)

Food and drink

9 restaurants and 1 coffee shop/cafe
2 swim-up bars, 3 poolside bars and 6 bars/lounges
24-hour room service
Coffee/tea in a common area

Things to do

8 outdoor pools
Fitness classes
Arcade/games room
Beach volleyball
Billiards/pool table
Children's pool
Fitness centre
Free bike hire
Free water park access
Full-service spa
Kayaking
Mini golf
Motorised watercraft
Playground
Sailing
Sauna
Shopping
Snorkelling
A hot tub
Steam room
Surfing/body boarding

Family friendly

8 outdoor pools
Arcade/games room
Babysitting (surcharge)
Children's club
Children's pool
Free supervised childcare
Free water park access
Laundry facilities
Mini golf
Playground
Snack bar/deli
Water slide

Conveniences

ATM/banking services
Banquet hall
Lift
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Laundry facilities
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Wedding services

Business services

Meeting rooms

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Garden
Pool sunloungers
Pool umbrellas
Terrace

Spa

22 treatment rooms
Aromatherapy
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - prenatal
Massage - sports
Massage - Thai
Massage/treatment rooms
Outdoor treatment areas
Reflexology
Sauna
Spa open daily
Hot tub
Steam room
Turkish bath/hammam

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Wheelchair-accessible concierge desk
Wheelchair-accessible parking
Wheelchair-accessible registration desk
Wheelchair-accessible (may have limits)

Beach towels
Couples dining
Designated smoking areas

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Ceiling fan

Bathroom

Dressing gowns
Free toiletries
Hairdryer
Private bathroom
Shampoo
Soap
Toilet paper
Towels

Entertainment

32-inch plasma TV
TV/satellite channels

Food and drink

Coffee/tea maker
Free bottled water
Free minibar

Connecting rooms available
Desk
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Early check-in subject to availability

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Sandos Playacar All Inclusive

Children and extra beds

Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

Sanitation services: MXN 32.57 per night
A damage deposit of MXN 5000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Airport shuttle fee: MXN 2100 per person (one way)
Airport shuttle fee per child: MXN 880.00 (one-way), (from 1 to 17 years old)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Sandos Playacar All Inclusive offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival.

We should mention

For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Sandos Playacar Beach Resort

Playacar Beach Resort

Sandos

Sandos All Inclusive

Sandos Beach

Sandos Beach Resort All Inclusive

Sandos Playacar Beach

Sandos Playacar Beach Resort

Sandos Resort

Sandos Playacar Beach Resort All Inclusive Playa del Carmen

Sandos Playacar Beach Playa del Carmen

Sandos Playacar Beach Resort All Inclusive

Sandos Resort All Inclusive

Sandos Playacar Beach All Inclusive

Sandos Playacar Beach Resort All Inclusive

Sandos All Inclusive

Sandos Playacar Beach Resort Spa All Inclusive

Sandos Resort All Inclusive

Sandos Playacar Beach All Inclusive

Hotel Sandos Playacar Beach Resort - All Inclusive

Sandos Playacar Beach Resort - All Inclusive Playa del Carmen

Sandos Playacar All Inclusive

Sandos Playacar All Inclusive Reviews

7.4

Good

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

2/10 Terrible

sabrina

Travelled with group

18 Sept 2024

Disliked: Staff & service, property conditions & facilities

Upon my arrival , I was not greeted by any staff or offered a welcome drink. The guy with the welcome drinks walked right past my co worker and I. Upon waiting 1 hour to check in , the woman refused to give us the room we paid for which was described as 2 queen beds , AC , Adult only and a tub. Unfortunately, we were placed in a room with two full beds , no working AC and no tub (a dirty shower ). After a long flight we were extremely hungry and tired asked for assistance with the broken AC but no one came. We went for a early dinner at the French restaurant and decided to not show to our second reservation of the night because of the distance/couldn’t find it(the shuttle was always full and/or didn’t show in a 15/30 min period . Friday night , unfortunately we slept in heat! Saturday 09/14 Unfortunately. Maintenance was sent Saturday morning, he attempted to fix the AC , it worked for about 4 hours and completely stopped. I proceeded to the beach bar where they used the cheapest tequila present to make my drink (instant stomach ache) . After the beach we returned back to the room and we had a dinner reservation a few hours away. Follow this we left the room and proceeded to have dinner. Upon arriving to the Brazilian steak house a waitress named Cynthia asked that we wait 15 mins while she cleans off table (at this time she chose to sit only white or Hispanic couples ) she displayed pure discrimination, after waiting 15 mins patiently she rejected us and told

Stayed 3 nights in Sep 2024

8/10 Good

Berna

15 Sept 2024

Stayed 7 nights in Aug 2024

8/10 Good

david

Travelled with family and small children

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Every time we go to Sandos the experience is amazing ! All the crew is great and very helpful! Will be back one more time for sure, and the kids love the aquapark!!

Stayed 7 nights in Sep 2024

4/10 Poor

Ryan

14 Sept 2024

Disliked: Property conditions & facilities

Stayed 5 nights in Jul 2024

8/10 Good

Ivan

Travelled with family and small children

13 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Pools

Stayed 4 nights in Sep 2024

2/10 Terrible

Luis

Travelled with family

12 Sept 2024

Disliked: Property conditions & facilities

Room was invaded with cockroaches. There was construction in the property next door, noisy.

Stayed 6 nights in Sep 2024

10/10 Excellent

Erminia

Travelled with family and small children, Travelled with partner, Travelled with group

9 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Easy access to everything

Stayed 4 nights in Sep 2024

10/10 Excellent

Janely

Travelled with family and small children

8 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Excelente over all would stay again

Stayed 7 nights in Sep 2024

10/10 Excellent

Jimena

Travelled with family, Travelled with family and small children

5 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Really good place for vacation.

Stayed 4 nights in Jun 2024

10/10 Excellent

Arely Naylet

3 Sept 2024

Stayed 4 nights in Jun 2024

6/10 Okay

Vanessa

3 Sept 2024

Stayed 5 nights in Aug 2024

8/10 Good

Deodato

Travelled with family

3 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Family friendly resort, lots of things to do, good varieties of food. Overall a very nice resort for the family. One advise to visitors, bring your own drinking glass or tumbler unless you don't mind using their rewash or rerinse plastic glass😮

Stayed 7 nights in Aug 2024

6/10 Okay

Leidy

Travelled with family

3 Sept 2024

I had some much expectations for this hotel, I visited it 8 years ago and it was great. But it change so much. Food was not great, some fruit from the buffet were bad and not entertainment at all around the pool or the hotel in general, drinks were not good, staff were not that friendly as I am use to in others hotels in Mexico. It is big and beautiful but it needs a lot of work to make Sandos Playacar of what it was before. Elena from the Italian restaurant was amazing and Naileth from the Brazilian Restaurant were the best. The rest of staff were ok. The Beach was gorgeous and made my stay very much fun.

Stayed 4 nights in Aug 2024

6/10 Okay

Jemi

Travelled with family

2 Sept 2024

Liked: Staff & service

CONS: 1) Hard to book dining options ( can only use the web app, or do walk in at very early hours). There are no alternatives for booking, and the staff in person made it hard to book dining. 2) Poor check in service. No offer of a welcome beverage despite the long check in process. None of the amenities were described without me asking many questions. I had to remind the staff to give me a towel card. The room bracelet is a great idea, but it is a little gross knowing that you wear it 24/7 and cannot remove it to wash or rinse it.The web app has the only version of a map of the large property. It is hard to read and challenging to zoom in on the map.Hopefully the property can introduce a GPS version of the map in their app to help figure out directions better. 3) Poor shuttle service. Very vague signs as to the stop locations, and such crowded conditions that I realized early on, its best to walk around the property to get anywhere in a timely fashion 4) Poor lack of signage. Signs that were present were difficult to read or in odd spots that you could not find them. 5) Lack of enforcement of areas: Staff did not enforce "adult only zones" 6) Frequent Upselling PRO: 1) Good BellBoy service. They take your belongings and immediately give a receipt, whether it is when you first come to the lobby, or request a pickup prior to your check out. 2) Good food. Despite challenging to obtain restaurant reservations, the food was pretty good overall. 3) Wide water options

Stayed 4 nights in Aug 2024

8/10 Good

Yakira, Somerset

1 Sept 2024

Liked: Cleanliness, amenities

Stayed 5 nights in Aug 2024

2/10 Terrible

Olga

Travelled with family, Travelled with family and small children

27 Aug 2024

Liked: Cleanliness

We stayed in the 6000 block which is far from the main buffet and beach. It wouldn’t be an issue if they had an adequate shuttle bus system. When we stayed mid June they had one or two shuttle busses running thru the day but there were too many visitors and it was not enough. The lines were long and you had people walking up and rushing on the bus — if you’re not fast or have kids / strollers get ready to wait or walk every single time. My family members had different issues with their rooms. One other room in block 6000 flooded after a night of rain. A room in the adult section had no ac the entire stay and all they could do was offer a fan. Yes you read that right, a FAN. Another family in 6000 block walked into their room after check in and there was a couple showering. We stayed 6 nights and were able to get reservations to the restaurants only after our 4th night. I will not return to this place and don’t recommend.

Stayed 6 nights in Jun 2024

8/10 Good

CESARINA

Travelled with family

27 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely hotel, family oriented. Lots nature. Monkeys, donkey, bull, iguanas , lots birds. Great atmosphere , super relax . The spa is amazing. Food lots variety everyday and the upgrade room the haciendas (suites) are awesome

Stayed 4 nights in Aug 2024

8/10 Good

Alexandra

Travelled with family

25 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I just spent 5 days at the Sandos Playacar. It was a great property for a family vacation. The beach was absolutely beautiful. I wish they had more entertainment around the pool. It is not a resort for young adult who want to party. The DJ at the club could not entertain the crowd. This resort is perfect for the kids from 0-15 . The resort needs more animation around the pool, in the Teen Club and in the night club. Regardless of the lack of entertainment- I will still recommend

Stayed 5 nights in Aug 2024

4/10 Poor

Paula

Travelled with family

24 Aug 2024

Liked: Cleanliness

Disliked: Staff & service

Booked 4 rooms for 4 days through Expedia. 7 adults (3 of them elders). Check in service was TERRIBLE with male agent . I had requested early check in and to have rooms close together since we had the elders. He said pick one or the other that he couldn’t help with both unless I paid an additional amount to upgrade rooms to adult only section. My priority was the rooms close together and the amount they requested was price gauging. Rooms were given to us around 5pm. But my dad’s room wasn’t ready until almost 7pm. And when the agent at the counter assisted me with that, she gave me the worse attitude and told me I had to wait an additional 30 minutes after I asked for a manager since she claimed she couldn’t see any reservation or change request for us. Tram service is TERRIBLE only 1 was working and it was at least a 30 minute wait if we were lucky. Property is big and nothing b is walking distance. On day 2 found out that I had access to Expedia concierge that could have assisted me with all my stay and she was amazing! Grouped our rooms in the adult section and helped with transportation. She saved our vacation. Had it not been for her, we would have left a day early due to the terrible service we were given. THANK YOU for saving our vacation and making the last day of our vacation memorable. Also we never received our complimentary fruit and wine room gift and fridge in room never worked.

Stayed 3 nights in Aug 2024

10/10 Excellent

Todd

Travelled with family and small children

21 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My daughters wedding.

Stayed 6 nights in May 2024

10/10 Excellent

Luis

Travelled with family

21 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great hotel

Stayed 4 nights in Jul 2024

8/10 Good

Robert

Travelled with family

19 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff is super nice. The only con would be the early morning call every day to try and get me to buy a timeshare

Stayed 5 nights in Aug 2024

10/10 Excellent

Vanja

Travelled with family, Travelled with partner

17 Aug 2024

Liked: Cleanliness, staff & service

Room update

Stayed 10 nights in Aug 2024

4/10 Poor

Kiara

16 Aug 2024

Disliked: Property conditions & facilities

Food was terrible. They allow children in adults only areas. Random staff walking in our room while sleep. Order room service and it never comes or comes incorrect. We received one towel key for 2 rooms and 4 people. Other guest were welcomed with drinks and champagne upon arrival but weren’t offered anything. We made an in person reservation at restaurant with the manager then the next day they told us we didn’t have a reservation. I don’t recommend this resort.

Stayed 7 nights in Aug 2024