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Hotel Riu Playacar - All Inclusive

3.5 star property

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Riu Playacar - All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Sports facility
Minibar, in-room safe, laptop workspace, blackout curtains
Property amenity
Aerial view

Reviews

8.8 out of 10

Excellent

Popular amenities

  • All-inclusive
  • 24/7 front desk
  • Bar
  • Breakfast included
  • Housekeeping
  • Spa

Explore the area

Map
Avenida Xaman Ha Manzana Lote, Playa del Carmen, QROO, 77710
  • Piste Cyclable sur Paseo Xaman-Ha
    3 min walk
  • Mayan Ruins of Playacar
    12 min walk
  • Playacar Beach
    13 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    6 min drive

Room options

View all photos for Standard Double Room (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (B2C-US)

  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Ocean View (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Ocean View (L)

  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (L)

  • 29 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Double Room (No balcony - M)

Double Room (No balcony - M)

Double Room (No balcony - M)

  • 34 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Double Room (E)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (E)

  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Ocean View (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Ocean View (B2C-US)

  • 29 sq m
  • Sleeps 3
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (U)

  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, 2 Bedrooms (U)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Double Room, Connecting Rooms (E)

  • Sleeps 8
  • 1 King Bed

View all photos for Double Room (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room (M)

  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (B2C-CA)

  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (B2C-US)

  • 48 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Junior Suite (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (B2C-CA)

  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite (M)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (M)

  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, 2 Bedrooms (B2C-US)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Double Room, Connecting Rooms (B2C-CA)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, Connecting Rooms (B2C-CA)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

View all photos for Junior Suite (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (U)

  • 48 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (L)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (L)

  • 29 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room, Connecting Rooms (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Double Room, Connecting Rooms (C)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Standard Double Room, Connecting Rooms (L)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room (C)

  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Double Room, Ocean View (U)

Minibar, in-room safe, laptop workspace, blackout curtains

Standard Double Room, Ocean View (U)

  • 29 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (C)

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite (C)

  • 29 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

Exterior

The Royal Haciendas All Inclusive

Pool
Hot tub
Breakfast included
All-inclusive
4.4 out of 5, Excellent, (1643)
The price is €395
for 1 room
includes taxes & fees
14 Jan - 15 Jan
The Royal Haciendas All Inclusive

About this property

Hotel Riu Playacar - All Inclusive

Family fun on the beach, with 3 outdoor pools, near Playa del Carmen Maritime Terminal
Catch some rays at the beach or spend the day relaxing at Hotel Riu Playacar - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 4 restaurants. Housekeeping is available on request.
Hotel Riu Playacar - All Inclusive offers 396 accommodations with minibars and safes. Televisions come with satellite channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and change of towels can be requested. Housekeeping is provided on request.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms. Services include massages and manicures and pedicures. The spa is open daily.
Our customers tell us they can't get enough of Hotel Riu Playacar - All Inclusive's great beach location. During your stay, you're just a quick walk from Piste Cyclable sur Paseo Xaman-Ha. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Drinking and dining options include 4 restaurants, a swim-up bar, and a poolside bar
  • Splash around at the waterslide or swim in the 3 outdoor pools
  • Treat yourself to manicures and pedicures or massages at Renova Spa
  • Services include babysitting, a kid's club, and dry cleaning/laundry
  • Onsite recreation includes a gym, volleyball, and sailing
  • Guests have great things to say about the value of their stay and the clean accommodations
  • Just a 5-minute drive from Quinta Avenida and a few minutes from Playa del Carmen Maritime Terminal
Hotel Riu Playacar - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Playacar - All Inclusive offers its guests a full-service spa, 3 outdoor swimming pools, a waterslide, and a health club. There are 4 restaurants on site, along with a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces.

A children's pool, spa services, and a complimentary children's club are also featured at the family-friendly Hotel Riu Playacar - All Inclusive. Free self parking is available.

Smoking is allowed in designated areas at this Art Deco Playa del Carmen property.

Guests are served free buffet breakfast daily from 7 AM to 11:30 AM.
The Palms - This buffet restaurant serves breakfast, lunch, and dinner.
Jade - This restaurant specializes in Asian cuisine and serves dinner only. Open daily.
Turquesa - This poolside steakhouse serves dinner only. Open daily.
Traviata - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.
Anana - Onsite lobby lounge. Open 24 hours. Open daily.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)
In-room liquor dispensers

Water activities

Kayaking
Sailing
Snorkeling
Surfing/body boarding
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics

Entertainment

Access to offsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking available
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–11:30 AM
  • 4 restaurants
  • 4 bars/lounges, 1 swim-up bar and 1 poolside bar
  • Coffee/tea in a common area

Restaurants on site

  • The Palms
  • Jade
  • Turquesa
  • Traviata
  • Anana

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Beach volleyball
  • Bike storage
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Playground
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkelling
  • Windsurfing

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's club
  • Children's pool
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas

Spa

  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Eco-friendly toiletries
  • Hairdryer
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 22-inch TV
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar

More

  • Bulk dispenser for toiletries
  • Electrical adapters/chargers
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Playacar - All Inclusive

Children and extra beds

  • Children are welcome.
  • Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Playacar Riu
Riu Playacar
Riu Playacar All Inclusive
Hotel Riu Playacar Riviera Maya/Playa Del Carmen, Mexico
Playacar Hotels
Riu Playacar Hotel Playa Del Carmen
Riu Playacar Mexico
Riu Playacar Playa Del Carmen
Riu Playacar Reviews
Rui Playacar
Riu Playacar All Inclusive Playa del Carmen
Riu Playa Del Carmen
Riu Playacar All Inclusive All-inclusive property
Riu car Inclusive inclusive p

Hotel Riu Playacar - All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 590 out of 1008 reviews" "
Rating 8 - Good. 258 out of 1008 reviews" "
Rating 6 - Okay. 87 out of 1008 reviews" "
Rating 4 - Poor. 45 out of 1008 reviews" "
Rating 2 - Terrible. 28 out of 1008 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Krzysztof Mariusz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Our family really enjoyed the stay. Even with rainy day, the staff made sure we had things to do, and stayed busy all day. One thing i wish they had is a place that was open 24/7 for snacks: cake, sweats etc or quite bite to eat.
Stayed 5 nights in Sep 2024

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay at the Riu Playacar and look forward to returning soon. The room was clean, comfortable, and had perfect air conditioning to retreat to from the heat outside. House keeping was on top of everything and always provided fresh towels and bed turn down. Breakfast and lunch buffets were our favourite and so delicious. There are good options around the resort for food and drinks. Enjoyed our trip and wish we could have stayed longer!
Stayed 5 nights in Sep 2024

10/10 Excellent

MELISSA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

4/10 Poor

Gabriela

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
The staff wouldn’t even acknowledge us in the restaurants. We would ask for a high chair for our little one & they would take forever to bring it
Stayed 3 nights in Sep 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed many aspects of Riu Playacar. The hotel was very nice, the staff was exceptional, the entertainment both during the day and in the evening was great. We really appreciated the relatively short walk (30 min) to Playa del Carmen and the variety of food offered. Our only points of disappointment was the very low alcohol content of the drinks and the quality of the food was not consistent. In particular, the Steakhouse meal was very disappointing - the meat was very overcooked and not to our specifications. Also, when one arrived at a buffet between 7-8 pm, the food had sat under heat lamps and became very dried out. Overall, we would recommend Riu Playacar to friends but with the caveat about arriving early for food and ordering a shot to go along with a cocktail.
Stayed 6 nights in Sep 2024

10/10 Excellent

Sabina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buffett needs more flavor on the food
Stayed 7 nights in Aug 2024

6/10 Okay

Mehdi

Liked: Cleanliness, staff & service
Stayed 4 nights in Aug 2024

10/10 Excellent

Luzminda, Brampton

Liked: Cleanliness, staff & service, property conditions & facilities
It’s really beautiful and nice to stay and relax
Stayed 4 nights in Aug 2024

10/10 Excellent

ARMANDO

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building luck of an elevator, very hard to reach 3rd floor, the room no balcony
Stayed 7 nights in Aug 2024

10/10 Excellent

Washington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get around, different dinner options, great beach and staff.
Stayed 4 nights in Aug 2024

10/10 Excellent

Davon Brooks

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn't like the pool entertainment and they need more of a variety music
Stayed 4 nights in Aug 2024

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities
Very safe and everything you want is close bye
Stayed 5 nights in Aug 2024

4/10 Poor

Paola

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
My experience was not what I was expecting. The rooms weren’t as nice as what the pictures show on the site. The balcony door knob was broken, the bathroom walls were really dirty, scratched. There was no privacy from the room to the bathroom just a door to the toilet. But most of all the reason we left the resort was because there was too many ants on the floor and in the bed. Unfortunately I booked this reservation without a refund. So I lost money. We ended up going to a different resort.
Stayed 6 nights in Aug 2024

8/10 Good

Natacha

Liked: Cleanliness, staff & service, property conditions & facilities
What was unique about this property was the fact that it was in Mexico
Stayed 4 nights in Aug 2024

10/10 Excellent

Lilian, North Bay Village

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best thing of this hotel is the Beach!! Playacar is the most beautiful beaches in Riviera Maya and Jesus for the entertainment team!! Jesus you're amazing!! The Júnior Suite is really good and confortable... the drinks are really good!! And the food is okay!! For our next vacation we'll try Riu Palace!! To see is the food is better! But I recommend this hotel!!
Stayed 5 nights in Aug 2024

10/10 Excellent

Isela

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is always nice
Stayed 6 nights in Aug 2024

10/10 Excellent

Raymond Porch

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very nice. The staff are very nice and caring. 10/10!
Stayed 4 nights in Aug 2024

8/10 Good

Victor J Cuadras

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and comfortable didn’t like much the pool service
Stayed 5 nights in Jul 2024

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing report and staff where welcoming
Stayed 8 nights in Apr 2024

8/10 Good

Jeanette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was private and close to excursions. Easy to get around
Stayed 7 nights in Jul 2024

8/10 Good

Tammy

Travelled with family
Liked: Staff & service, amenities
The property was nice and food options were great. The beds are very hard and rooms need updating. The staff was very attentive as well
Stayed 4 nights in Jul 2024

10/10 Excellent

Janice

Travelled with family
Liked: Cleanliness, amenities
Great food and staff
Stayed 6 nights in Apr 2024

2/10 Terrible

Jessica

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting. Ac didn’t work. Management is rude and lies. Terrible experience. Don’t recommend at all. Food is absolutely awful.
Stayed 7 nights in May 2024

10/10 Excellent

Carlos Romero

Liked: Cleanliness, staff & service, property conditions & facilities
Safety and services are great 👍
Stayed 6 nights in Jul 2024

10/10 Excellent

Viviana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024