Hotel Riu Palace Riviera Maya - All Inclusive - Reviews, Photos & Rates

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Dates

December 2024

January 2025

On the beach, white sand, sun-loungers, beach towels

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Breakfast included

All-inclusive

Bar

Hot tub

Pool

Room service

Explore the area

Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO, 77710

Mayan Ruins of Playacar
5 min walk
Playacar Beach
8 min walk
Xaman Ha Aviary
12 min walk
Playa Del Carmen, Quintana Roo (PCM)
7 min drive

Room options

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (B2C-US)

35 sq m
Sleeps 2
1 King Bed

Suite (U)

67 sq m
Sleeps 2
1 King Bed

Junior Suite, Ocean View (U)

35 sq m
Sleeps 2
1 King Bed

Junior Suite, Ocean View (B2C-CAN)

35 sq m
Sleeps 3
1 King Bed

Junior Suite (Superior, L)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Superior | U)

35 sq m
Sleeps 8
2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (U)

35 sq m
Sleeps 8
2 Double Beds OR 1 King Bed

Junior Suite (L)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Garden View (M)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (L)

35 sq m
Sleeps 3
1 King Bed

Junior Suite (M)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (B2C-CA)

Sleeps 8
1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Superior | B2C-CA)

Sleeps 8
1 King Bed OR 2 Double Beds

Suite (L)

67 sq m
Sleeps 3
1 King Bed

Suite (M)

67 sq m
Sleeps 3
1 King Bed

Junior Suite (C)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (E)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (Superior | C)

35 sq m
Sleeps 8
1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (C)

34 sq m
Sleeps 8
1 King Bed OR 2 Double Beds

Suite (B2C-CAN)

67 sq m
Sleeps 3
1 King Bed

Junior Suite (Superior | C)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (U)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Courtyard View (E)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Superior | B2C-CAN)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

Suite (C)

67 sq m
Sleeps 2
1 King Bed

Junior Suite (B2C-CAN)

31 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (C)

35 sq m
Sleeps 2
1 King Bed

Junior Suite (Superior B2C-US)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Superior | B2C-US)

Sleeps 8
2 Double Beds OR 1 King Bed

Suite (B2C-US)

67 sq m
Sleeps 2
1 King Bed

Junior Suite, 2 Bedrooms (B2C-US)

Sleeps 8
2 Double Beds OR 1 King Bed

Junior Suite (Superior, U)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (B2C-US)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Similar properties

Pool

Hot tub

Breakfast included

All-inclusive

for 1 room

includes taxes & fees

5 Jan - 6 Jan

About this property

Hotel Riu Palace Riviera Maya - All Inclusive

Family fun on the beach, with outdoor pool, near Playacar Golf Club

Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.

Hotel Riu Palace Riviera Maya - All Inclusive offers 460 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of Hotel Riu Palace Riviera Maya - All Inclusive's great beach location. During your stay, you're just a quick walk from Mayan Ruins of Playacar. You'll find features like free breakfast, free WiFi in public areas, and free self parking.

Free buffet breakfast served daily
Free WiFi
Free self parking
Options for a bite to eat or a refreshing drink include 6 restaurants, a coffee shop, a swim-up bar, and a poolside bar
Take a swim in the outdoor pool or soak in the spa tub
Indulge with manicures and pedicures, massages, or body scrubs at Renova Spa
Services include a free kid's club, dry cleaning/laundry, and a concierge
Onsite recreation includes a gym, a sauna, and volleyball
Guests like the room service and bar
Steps from Playacar Golf Club and a 4-minute drive from Quinta Avenida

Hotel Riu Palace Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Riviera Maya - All Inclusive offers its guests a full-service spa, an outdoor pool, and a health club. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A children's pool, a nightclub, and a spa tub are also featured at the family-friendly Hotel Riu Palace Riviera Maya - All Inclusive. Free self parking is available. A complete renovation of Hotel Riu Palace Riviera Maya - All Inclusive was completed in December 2019.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served free buffet breakfast daily from 7 AM to 11:00 AM.

Don Rafael - This buffet restaurant serves breakfast, lunch, and dinner.

Il Portico - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Agave - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Yashima - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

In-room liquor dispensers

Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Snorkeling

Windsurfing

Land activities

Fitness facilities

Volleyball

Lessons/classes/games

Aerobics

Water fitness

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Awards and affiliations

Eco-Certified Property

This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free covered self-parking on site
On-site parking includes off-street options
Limo/town car service

Food and drink

Free buffet breakfast available daily 7 AM–11:00 AM
6 restaurants and 1 coffee shop/cafe
5 bars/lounges, 1 swim-up bar and 1 poolside bar
24-hour room service
Coffee/tea in a common area

Restaurants on site

Don Rafael
Il Portico
Agave
Yashima
Krystal

Things to do

Beach volleyball
Bike storage
Children's pool
Fitness centre
Full-service spa
Kayaking
Nightclub
Outdoor pool
Playground
Sailing
Sauna
Scuba diving
Shopping
Snorkelling
A hot tub
Windsurfing

Family friendly

Children's games
Children's pool
Free children's club
Corner/local shop
Outdoor pool
Playground
Snack bar/deli

Conveniences

ATM/banking services
Gift shop/newsstand
Corner/local shop

Guest services

24-hour front desk
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Luggage storage
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Business services

Computer station

Outdoors

BBQ grill(s)
Beach loungers
Beachfront location
Garden
Pool sunloungers
Pool umbrellas
Vegetable garden

Spa

Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Manicures and pedicures
Massage - on the beach
Massage/treatment rooms
Reflexology
Sauna
Spa open daily
Hot tub

Accessibility

This property does not have any lifts

100% renewable energy
Beach towels
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Humane treatment of captive wild animals
Local culture and ecosystem education
Locally owned and organised tours and activities
No plastic coffee stirrers
Renovated entire property – December 2019
TV in lobby
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Ceiling fan
Heating

Bathroom

Designer toiletries
Hairdryer
Private bathroom
Rainfall showerhead
Separate bath and shower
Shampoo
Towels

Entertainment

Flat-screen TV
Satellite channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar

Connecting rooms available
Dryer
Electrical adapters/chargers
Energy-saving switches
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
LED light bulbs
Phone
Recycling
Separate sitting area
Turndown service
Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Hotel Riu Palace Riviera Maya - All Inclusive

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Riu Palace Riviera Maya

Maya Riviera All Inclusive

Riu Palace Maya

Riu Palace Riviera

Riu Palace Riviera Maya

Riu Palace Riviera Maya All Inclusive

Riu Palace Riviera Maya All Inclusive Playa del Carmen

Riu Palace Riviera Maya Playa del Carmen

Riu Riviera

Riu Riviera Maya Palace

Riu Palace Riviera Maya All Inclusive All-inclusive property

Riu Riviera Maya Inclusive in

Hotel Riu Palace Riviera Maya - All Inclusive Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

10/10 Excellent

Jason

Travelled with partner

22 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The property was very clean. I noticed hallways, outdoor patio, common walking areas, and even the crystals on the chandeliers were routinely cleaned. Food and drinks were good. Beach was beautiful and workers were out early in the morning clearing out the seaweed that smells really bad.

Stayed 7 nights in Sep 2024

10/10 Excellent

David Manuel Estrada

21 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing experience can't wait to go back 🙌

Stayed 5 nights in Apr 2024

10/10 Excellent

sami ben

21 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

2 nd time here , still amazing property . Staff is very nice and accomodating . Great food variety...

Stayed 4 nights in Aug 2024

10/10 Excellent

Nurten

20 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 10 nights in Sep 2024

10/10 Excellent

Ion

Travelled with family

20 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excelent

Stayed 6 nights in Sep 2024

10/10 Excellent

Diana Celerina

20 Sept 2024

Stayed 5 nights in Aug 2024

8/10 Good

jesus daniel

19 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 4 nights in Sep 2024

10/10 Excellent

Dan

19 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

First time at an all inclusive resort and this place won us over. Loved every moment of our trip.

Stayed 5 nights in Sep 2024

4/10 Poor

Dalandishe

Travelled with partner

19 Sept 2024

Disliked: Property conditions & facilities

Poor service

Stayed 10 nights in Sep 2024

10/10 Excellent

David H

19 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We have stayed at this property twice now. Staff is warm and friendly. Resort is beautifully maintained.

Stayed 6 nights in Sep 2024

10/10 Excellent

Carlos

18 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Good food options

Stayed 6 nights in Sep 2024

10/10 Excellent

Hilda R.

18 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Riu palace maya resort was exceptional. I would highly recommend it. From the shows which were amazing to food options (Buffett to specialty restaurants) specialty coffee shop, bars and a lounge room, gym, spa, and so much more. The staff were gracious, professional and went out of their way to make my stay the best one I’ve ever experienced.

Stayed 7 nights in Sep 2024

10/10 Excellent

Denise

Travelled with family

18 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This property is gorgeous! The food is amazing and the service is impeccable! My husband and I celebrated our anniversary but will will be back next year with our children!

Stayed 3 nights in Jul 2024

10/10 Excellent

Chaney

Travelled with partner

17 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

I loved everything about it I was there for 5 nights from 9/10-9/15 my boyfriend and I my birthday was 9/14 and the hotel staff were very attentive and acknowledged my birthday in my Resturant’s of choice for breakfast, lunch and dinner sang me happy birthday and made me cakes and deserts saying happy birthday in Spanish my boyfriend even proposed to me that day it was the best time of my life I would recommend this hotel to anyone.

Stayed 5 nights in Sep 2024

10/10 Excellent

Nancy

16 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

We had a lovely stay family friendly resort. Everyone was very attentive and friendly. Food was on point and different options. Just wished they had more activities and shows.

Stayed 4 nights in Sep 2024

10/10 Excellent

Jesus Fernando, Austin

Travelled with partner

16 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

its quiet and easy access to the beach and pools.

Stayed 4 nights in Sep 2024

10/10 Excellent

Sussi

Travelled with family and small children

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was friendly. The food choices were very good. The kid's pool could be a bit bigger otherwise my family really enjoyed their time at the resort.

Stayed 7 nights in Sep 2024

10/10 Excellent

Julia

Travelled with partner, Travelled with group

15 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had the best time at Riu Palace Riviera Maya. The hotel is located on a beautiful stretch of the beach, with a wide white sand stretch. It's quiet and relaxed. They have plenty of chairs, shade provided by trees, and staff takes drink orders from the sand. Perfection. The grounds are beautiful and spotlessly clean. The rooms are super comfortable and housekeeping services ensure the rooms stays clean and organized at all times. The all-inclusive system provides a bountiful suppy of food and drinks. There are food stations and bars spread across the property, all providing quality foods and drinks. Breakfast is huge, cafeteria has many options, and the night restaurants serve tasty food. It's not super fancy but all is tasty. The highlight is the coffee bar with the best desserts available. The hotel also has a packed agenda of activities, exercise classes, dance classes, sports. And at night there are live bands, and high-quality entretainers (shoutout to the Michael Jackson act which was simply amazing!). You can also go to the other nearby Riu properties that have other activities. RIU Tequila has a nightclub and a weekly huge and fun party. The staff is the friendliest and most helpful. They are always circulating and trying to anticipate guests' needs. All in my party felt this was a great value hotel! And I would definitely return. Great job Riu team! You provide a memorable experience!!

Stayed 3 nights in Sep 2024