Hotel Riu Palace Riviera Maya - All Inclusive - Reviews, Photos & Rates

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Dates

December 2024

January 2025

On the beach, white sand, sun-loungers, beach towels

Overview
Rooms
Location
Policies

Wonderful

Popular amenities

Breakfast included

All-inclusive

Bar

Hot tub

Pool

Room service

Explore the area

Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO, 77710

Mayan Ruins of Playacar
5 min walk
Playacar Beach
8 min walk
Xaman Ha Aviary
12 min walk
Playa Del Carmen, Quintana Roo (PCM)
7 min drive

Room options

Minibar, in-room safe, laptop workspace, blackout curtains

Junior Suite, Ocean View (B2C-US)

35 sq m
Sleeps 2
1 King Bed

Suite (U)

67 sq m
Sleeps 2
1 King Bed

Junior Suite, Ocean View (U)

35 sq m
Sleeps 2
1 King Bed

Junior Suite, Ocean View (B2C-CAN)

35 sq m
Sleeps 3
1 King Bed

Junior Suite (Superior, L)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Superior | U)

35 sq m
Sleeps 8
2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (U)

35 sq m
Sleeps 8
2 Double Beds OR 1 King Bed

Junior Suite (L)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Garden View (M)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (L)

35 sq m
Sleeps 3
1 King Bed

Junior Suite (M)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (B2C-CA)

Sleeps 8
1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Superior | B2C-CA)

Sleeps 8
1 King Bed OR 2 Double Beds

Suite (L)

67 sq m
Sleeps 3
1 King Bed

Suite (M)

67 sq m
Sleeps 3
1 King Bed

Junior Suite (C)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (E)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (Superior | C)

35 sq m
Sleeps 8
1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (C)

34 sq m
Sleeps 8
1 King Bed OR 2 Double Beds

Suite (B2C-CAN)

67 sq m
Sleeps 3
1 King Bed

Junior Suite (Superior | C)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (U)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Courtyard View (E)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (Superior | B2C-CAN)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

Suite (C)

67 sq m
Sleeps 2
1 King Bed

Junior Suite (B2C-CAN)

31 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (C)

35 sq m
Sleeps 2
1 King Bed

Junior Suite (Superior B2C-US)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Superior | B2C-US)

Sleeps 8
2 Double Beds OR 1 King Bed

Suite (B2C-US)

67 sq m
Sleeps 2
1 King Bed

Junior Suite, 2 Bedrooms (B2C-US)

Sleeps 8
2 Double Beds OR 1 King Bed

Junior Suite (Superior, U)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite (B2C-US)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Similar properties

On private beach

Pool

Breakfast included

All-inclusive

for 1 night

includes taxes & fees

5 Dec - 6 Dec

About this property

Hotel Riu Palace Riviera Maya - All Inclusive

Beach spa retreat walking distance from Playacar Golf Club

Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.

Hotel Riu Palace Riviera Maya - All Inclusive offers 460 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of Hotel Riu Palace Riviera Maya - All Inclusive's great beach location. During your stay, you're just a quick walk from Mayan Ruins of Playacar. You'll find features like free breakfast, free WiFi in public areas, and free self parking.

Free buffet breakfast served daily
Free WiFi
Free self parking
Options for a bite to eat or a refreshing drink include 6 restaurants, a coffee shop, a swim-up bar, and a poolside bar
Take a swim in the outdoor pool or soak in the spa tub
Indulge with massages, body treatments, or body wraps at Renova Spa
Services include a free kid's club, dry cleaning/laundry, and a concierge
Onsite recreation includes a gym, a sauna, and volleyball
Guests like the bar and room service
Steps from Playacar Golf Club and a 4-minute drive from Quinta Avenida

Hotel Riu Palace Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Riviera Maya - All Inclusive offers its guests a full-service spa, an outdoor pool, and a health club. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A children's pool, a nightclub, and a spa tub are also featured at the family-friendly Hotel Riu Palace Riviera Maya - All Inclusive. Free self parking is available. A complete renovation of Hotel Riu Palace Riviera Maya - All Inclusive was completed in December 2019.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served free buffet breakfast daily from 7 AM to 11:00 AM.

Don Rafael - This buffet restaurant serves breakfast, lunch, and dinner.

Il Portico - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.

Agave - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Yashima - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.

24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

In-room liquor dispensers

Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Snorkeling

Windsurfing

Land activities

Fitness facilities

Volleyball

Lessons/classes/games

Aerobics

Water fitness

Entertainment

Onsite entertainment and activities

Access to onsite nightclubs

Onsite live performances

Awards and affiliations

Eco-Certified Property

This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free covered self-parking on site
On-site parking includes off-street options
Limo/town car service

Food and drink

Free buffet breakfast available daily 7 AM–11:00 AM
6 restaurants and 1 coffee shop/cafe
5 bars/lounges, 1 swim-up bar and 1 poolside bar
24-hour room service
Coffee/tea in a common area

Restaurants on site

Don Rafael
Il Portico
Agave
Yashima
Krystal

Things to do

Beach volleyball
Bike storage
Children's pool
Fitness centre
Full-service spa
Kayaking
Nightclub
Outdoor pool
Playground
Sailing
Sauna
Scuba diving
Shopping
Snorkelling
A hot tub
Windsurfing

Family friendly

Children's games
Children's pool
Free children's club
Corner/local shop
Outdoor pool
Playground
Snack bar/deli

Conveniences

ATM/banking services
Gift shop/newsstand
Corner/local shop

Guest services

24-hour front desk
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Luggage storage
Porter/bellhop
Tour/ticket assistance
Turndown service
Wedding services

Business services

Computer station

Outdoors

BBQ grill(s)
Beach loungers
Beachfront location
Garden
Pool sunloungers
Pool umbrellas
Vegetable garden

Spa

Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Manicures and pedicures
Massage - on the beach
Massage/treatment rooms
Reflexology
Sauna
Spa open daily
Hot tub

Accessibility

This property does not have any lifts

100% renewable energy
Beach towels
Comprehensive food waste policy
Comprehensive recycling policy
Designated smoking areas
Humane treatment of captive wild animals
Local culture and ecosystem education
Locally owned and organised tours and activities
No plastic coffee stirrers
Renovated entire property – December 2019
TV in lobby
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Ceiling fan
Heating

Bathroom

Designer toiletries
Hairdryer
Private bathroom
Rainfall showerhead
Separate bath and shower
Shampoo
Towels

Entertainment

Flat-screen TV
Satellite channels

Food and drink

Coffee/tea maker
Free bottled water
Minibar

Connecting rooms available
Dryer
Electrical adapters/chargers
Energy-saving switches
Iron/ironing board
Laptop-compatible safe
Laptop-friendly workspace
LED light bulbs
Phone
Recycling
Separate sitting area
Turndown service
Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM

Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

Pets and service animals are not allowed at Hotel Riu Palace Riviera Maya - All Inclusive

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Riu Palace Riviera Maya

Maya Riviera All Inclusive

Riu Palace Maya

Riu Palace Riviera

Riu Palace Riviera Maya

Riu Palace Riviera Maya All Inclusive

Riu Palace Riviera Maya All Inclusive Playa del Carmen

Riu Palace Riviera Maya Playa del Carmen

Riu Riviera

Riu Riviera Maya Palace

Riu Palace Riviera Maya All Inclusive All-inclusive property

Riu Riviera Maya Inclusive in

Hotel Riu Palace Riviera Maya - All Inclusive Reviews

9.2

Wonderful

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

8/10 Good

Kristy, Wichita

Travelled with family

22 Aug 2024

Liked: Staff & service, amenities, property conditions & facilities

We stayed at Riu palace peninsula last year for 3 nights and we loved it, so decided to take my family (group of 10)to this Riu this year. He had the higher expectations due to the higher reviews they had. Unfortunately, we had the mix feelings at this place. The pools were too small for the size of this resort, the room was small with kinda see through shower (not convenient if you travelled with kids). They didn't have music at the pools. The service was overall great, except maybe 1 guy at Asian restaurant was kinda rude. The entertainments were ok. The lobby was good with A.C. The beach was horrible, we couldnt swim at all. They have the huge and pretty landscapes, but I wished they had used it to build another pools instead. Overall, it was ok trip, but I wont come back to this resort or this area anymore. Good luck !

Stayed 5 nights in Jul 2024

10/10 Excellent

Thomas

Travelled with partner

21 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

My wife and I had a great experience at this RIU property. Everything was perfect we will come back!

Stayed 5 nights in Aug 2024

8/10 Good

Sameh

Travelled with partner

21 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Friendly workers. Food was good and have different varieties. Hotel is very clean . Polite workers and helpful. Lacks night life at hotel and the programs are boring. They could use different programs where they can make it more fun and adults oriented

Stayed 4 nights in Aug 2024

10/10 Excellent

Josue

Travelled with family

20 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We had a fantastic experience. The staff was amazing and very attentive. The only hiccup was I requested a double bed for my daughter and I but was given a single. It was corrected but we had to bounce around rooms the first two days. We still think highly of this resort.

Stayed 5 nights in Aug 2024

10/10 Excellent

Alexandria

Travelled with partner

19 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

My husband and I went to this resort for our honeymoon and we absolutely fell in love with it!! He wants to go back again next year. The resort was even more beautiful in person than the pictures which were already so beautiful. From the drive up, to the restaurants, to the pool and beach areas everything was amazing to look at. Our room was cleaned every morning to perfection! Dinner was our favorite! We always had great options to choose from. The one thing that really topped our experience off was the service from those that work there! Everyone was so nice and constantly made sure we had exactly what we needed! Two servers we had from the time we got there to the time we left were Lorenzo and Oscar. They made sure we were in their sections every day and we felt so taken care of each time. They became more like friends of ours by the end. Lorenzo went above and beyond for us our last morning before we left by surprising us with a table set up just for us with flowers, sparkles, and mimosas for breakfast! We 10/10 recommend vacationing at this resort and even more recommend receiving service from Lorenzo and Oscar if you have the opportunity! They will not disappoint!

Stayed 5 nights in Jul 2024

10/10 Excellent

Hasan

Travelled with partner

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The property was beautiful! It was about a 20 minute walk into town. I would definitely come back!

Stayed 3 nights in Aug 2024

8/10 Good

Khristine

18 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

staff at the buffet restaurant were exceptional. entertainment during day and night made our stay more fun as well….

Stayed 7 nights in Aug 2024

2/10 Terrible

sam

Travelled with family

17 Aug 2024

The reception manger Megal was the best help ever , Thank you Megal

Stayed 4 nights in Aug 2024

10/10 Excellent

Diego

Travelled with family

17 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nos encanto todo!

Stayed 7 nights in Aug 2024

10/10 Excellent

Joseph

Travelled with family

15 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff was so friendly , I had a wonderful experience.

Stayed 4 nights in Jul 2024

10/10 Excellent

Inna

15 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Always an incredible experience staying at RIU

Stayed 4 nights in Aug 2024

8/10 Good

Joahna

15 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Aug 2024

8/10 Good

Marta

Travelled with family

15 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

all inclusive very nice views , very elegant looking , when in the middle of august not too hot but still hot . service ,workers are excellent , beach is beautiful, only thing is the food is not good… people all around the world come to this hotel so I understand why the food can be likable to someone but coming from Chicago , the food wasn’t that good,but can’t really find anything around good that Ik of , but the food gets the job done I guess , drinks were excellent as well

Stayed 5 nights in Aug 2024

10/10 Excellent

Victoria

15 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

It was wonderful! We love Riu!

Stayed 7 nights in Aug 2024

8/10 Good

Silvana Elena Oropeza de

Travelled with family and small children

13 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great food and drink options, excellent service, neat rooms. Can improve quality of night entertainment (been in other Riu hotels and the night shows on this hotel were just ok). Pool was too hot (need to work on shade, also water depth is too shallow and that is a factor on pool temperature)

Stayed 7 nights in Aug 2024

10/10 Excellent

Macias Leticia

13 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

The only thing I didn’t like is when you coming back late for any activities there was not many chose for a late dinner. The 24 long room the nachos was not good or any of the options. I would like to see an improvement next time that I will visit the Hotel Riu Palace Riviera Maya. I recommend the Hotel Riu Palace Riviera Maya to family and friends.

Stayed 7 nights in Aug 2024

10/10 Excellent

Steven James

Travelled with family

13 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Staff and cleanliness of the facility. When there is no activities at the pool, playing music would be nice.

Stayed 4 nights in Aug 2024

10/10 Excellent

Anthony N

12 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Very nice and well maintained

Stayed 4 nights in Aug 2024

10/10 Excellent

Danielle

Travelled with partner

12 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

RIU Palace Riviera Maya showed me the best vacation of my life! The staff was the most kind and attentive group of people I’ve ever encountered. Other than the steak house, the restaurants and buffets served high quality delicious food. The room was clean and spacious. The beach setting was convenient and beautiful. We will certainly return!

Stayed 6 nights in Aug 2024

8/10 Good

Dhaval

12 Aug 2024

Stayed 5 nights in Aug 2024

10/10 Excellent

Josefina

Travelled with family, Travelled with group

12 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent staff

Stayed 6 nights in Jun 2024

8/10 Good

Salvador

Travelled with family and small children

11 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good

Stayed 7 nights in Aug 2024

10/10 Excellent

George

9 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Everything

Stayed 7 nights in Aug 2024

10/10 Excellent

Lane Wyatt

Travelled with partner

9 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Wonderful service, the place was constantly emaculent with excellent options for food, and activities. Won’t book any other Resort but RIU for our future travels!

Stayed 6 nights in Aug 2024