Hotel Riu Palace Riviera Maya - All Inclusive

4.0 star property

Choose dates to view prices

Photo gallery for Hotel Riu Palace Riviera Maya - All Inclusive

Aerial view
Coffee shop
On the beach, white sand, sun-loungers, beach towels
Lobby
Aerial view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • All-inclusive
  • Bar
  • Breakfast included
  • Room service
  • Pool

Explore the area

Map
Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO, 77710
  • Mayan Ruins of Playacar
    ‪5 min walk‬
  • Playacar Beach
    ‪8 min walk‬
  • Xaman Ha Aviary
    ‪12 min walk‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪7 min drive‬

Room options

Junior Suite, Ocean View (B2C-US)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Suite (U)

  • 67 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (U)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, Ocean View (B2C-CA)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior, L)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Superior | U)

  • 35 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (U)

  • 35 sq m
  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite (L)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Garden View (M)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (L)

  • 35 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite (M)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (B2C-CA)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (Superior | B2C-CA)

  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Suite (L)

  • 67 sq m
  • Sleeps 3
  • 1 King Bed

Suite (M)

  • 67 sq m
  • Sleeps 3
  • 1 King Bed

Junior Suite (C)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (E)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Connecting Rooms (Superior | C)

  • 35 sq m
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Junior Suite, Connecting Rooms (C)

  • 34 sq m
  • Sleeps 8
  • 1 King Bed OR 2 Double Beds

Suite (B2C-CA)

  • 67 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior | C)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (U)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Courtyard View (E)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior | B2C-CA)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed

Suite (C)

  • 67 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (B2C-CA)

  • 31 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, Ocean View (C)

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite (Superior B2C-US)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite, 2 Bedrooms (Superior | B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Suite (B2C-US)

  • 67 sq m
  • Sleeps 2
  • 1 King Bed

Junior Suite, 2 Bedrooms (B2C-US)

  • Sleeps 8
  • 2 Double Beds OR 1 King Bed

Junior Suite (Superior, U)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Junior Suite (B2C-US)

  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

Similar properties

About this property

Hotel Riu Palace Riviera Maya - All Inclusive

Family fun on the beach, with outdoor pool, near Playacar Golf Club
Catch some rays at the beach or spend the day relaxing at Hotel Riu Palace Riviera Maya - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. Housekeeping is available on request.
Hotel Riu Palace Riviera Maya - All Inclusive offers 460 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels. Housekeeping is provided on request.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a hot tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of Hotel Riu Palace Riviera Maya - All Inclusive's great beach location. During your stay, you're just a quick walk from Mayan Ruins of Playacar. You'll find features like free breakfast, free WiFi in public areas, and free self parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self parking
  • Options for a bite to eat or a refreshing drink include 6 restaurants, a coffee shop, a swim-up bar, and a poolside bar
  • Take a swim in the outdoor pool or soak in the hot tub
  • Indulge with massages, body wraps, or reflexology at Renova Spa
  • Services include a free kid's club, dry cleaning/laundry, and a concierge
  • Onsite recreation includes a gym, a sauna, and volleyball
  • Guests like the room service and bar
  • Steps from Playacar Golf Club and a 4-minute drive from Quinta Avenida
Hotel Riu Palace Riviera Maya - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Hotel Riu Palace Riviera Maya - All Inclusive offers its guests a full-service spa, an outdoor pool, and a health club. There are 6 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 5 bars/lounges and a poolside bar. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A children's pool, a nightclub, and a hot tub are also featured at the family-friendly Hotel Riu Palace Riviera Maya - All Inclusive. Free self parking is available. A complete renovation of Hotel Riu Palace Riviera Maya - All Inclusive was completed in December 2019.

Smoking is allowed in designated areas at this 4-star Playa del Carmen property.

Guests are served free buffet breakfast daily from 7 AM to 11:00 AM.
Don Rafael - This buffet restaurant serves breakfast, lunch, and dinner.
Il Portico - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Agave - This theme restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
Yashima - This theme restaurant specializes in Japanese cuisine and serves dinner only. Open daily.
Krystal - This restaurant specializes in Fusion cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free covered self-parking on site
  • On-site parking includes off-street options
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–11:00 AM
  • 6 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Don Rafael
  • Il Portico
  • Agave
  • Yashima
  • Krystal

Things to do

  • Beach volleyball
  • Bike storage
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • A hot tub
  • Windsurfing

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • Corner/local shop
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Vegetable garden

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub

Accessibility

  • This property does not have any lifts

More

  • 100% renewable energy
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • Renovated entire property – December 2019
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Heating

Bathroom

  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Shampoo
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Dryer
  • Electrical adapters/chargers
  • Energy-saving switches
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Separate sitting area
  • Turndown service
  • Water-efficient showers only

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Riu Palace Riviera Maya - All Inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 33.94 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Covid-19 Health Protocol (RIU)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

All Inclusive Riu Palace Riviera Maya
Maya Riviera All Inclusive
Riu Palace Maya
Riu Palace Riviera
Riu Palace Riviera Maya
Riu Palace Riviera Maya All Inclusive
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya Playa del Carmen
Riu Riviera
Riu Riviera Maya Palace
Riu Palace Riviera Maya All Inclusive All-inclusive property
Riu Riviera Maya Inclusive in

Hotel Riu Palace Riviera Maya - All Inclusive Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1720 out of 2313 reviews
Rating 8 - Good. 375 out of 2313 reviews
Rating 6 - Okay. 128 out of 2313 reviews
Rating 4 - Poor. 47 out of 2313 reviews
Rating 2 - Terrible. 43 out of 2313 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Justin

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was amazing in all areas. I would highly recommend t and will stay again if we return to this area.
Stayed 9 nights in Nov 2024

10/10 Excellent

Sherryl

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travelled for a family vacation with our immediate family and extended family. We were a party of 20 raining in age from 16 months to 65 years. This hotel was perfect for everyone! The rooms were spacious and comfortable. The property was large enough to have excellent amenities but totally walkable from room to dinner to pools to beach. Food was excellent and the staff at the hotel were amazing. The grounds were immaculate (pool area, beach, rooms, pool washrooms, restaurants were all super clean) The resort said they were sold out but it didn’t seem overcrowded or crazy busy. We were always able to find loungers by the pool with no problem Entertainment was great every evening and lots to keep busy with during the day as well. We loved being able to walk easily (by beach or street) to the shops in Playacar and also to Playa Del Carmen. The location was so perfect. Absolutely recommend this resort to anyone.

8/10 Good

Susana, Tustin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs to improve the quality and variety of food for a top hotel. The meat was dried, some of the desserts didn’t taste fresh and some vegetables over cooked. We have been in different high end hotels and the food was not as expected in this Riu Palace Riviera Maya. Other than that, everything was very nice.
Stayed 5 nights in Nov 2024

10/10 Excellent

Lorena, CORONA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Eric Michael

Stayed 7 nights in Nov 2024

10/10 Excellent

Zhe

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Jodie

Liked: Cleanliness, staff & service, property conditions & facilities
Great property!
Stayed 4 nights in Nov 2024

10/10 Excellent

Hongmei

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 5 nights in Nov 2024

8/10 Good

Joey Ferreira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

Gheorghe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
there isn't any shopping and the entertainment not too good.
Stayed 7 nights in Nov 2024

10/10 Excellent

Agnieszka Helena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Mihneta

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service and staff.
Stayed 6 nights in Nov 2024

2/10 Terrible

Yilmaz

Disliked: Cleanliness

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms and grounds. Layout a little odd for a family of 4 with the bathtub in the middle of the room and two beds pushed together then a cot added but the beds were comfortable. Dining was good. The only thing we wished for was more for the kids to do but that was our error in booking.
Stayed 5 nights in Nov 2024

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! Amazing staff and service, very clean and beautiful. Beach is wonderful, staff really go above and beyond to make your stay comfortable. Would definitely recommend and come back again.
Stayed 7 nights in Nov 2024

10/10 Excellent

Nasir

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent resort. Good dining options and very friendly staff
Stayed 3 nights in Nov 2024

10/10 Excellent

Diego

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente ubicacion!
Stayed 8 nights in Aug 2024

10/10 Excellent

Shahezad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service by all the employees at the hotel. We were very well taken care of.
Stayed 4 nights in Nov 2024

10/10 Excellent

ozhen, Kamloops

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

6/10 Okay

Joseph

Liked: Property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Angelita

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was absolutely amazing! Food was delicious and resort is kid friendly.
Stayed 8 nights in Nov 2024

10/10 Excellent

Amy Outlaw

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Gagik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had an amazing time at the Riu Palace Riviera Maya and it exceeded all my expectations.
Stayed 7 nights in Nov 2024

10/10 Excellent

Jusuf

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place for vacation
Stayed 6 nights in Nov 2024