Palmaïa-The House of AïA: All Inclusive Wellness Resort

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VIP Access

Choose dates to view prices

Dates

January 2025

February 2025

On the beach, white sand, free beach cabanas, sun-loungers

4 outdoor pools, free pool cabanas, pool umbrellas

Overview
Rooms
Location
Policies

Exceptional

Popular amenities

Bar

Pool

All-inclusive

Spa

Gym

Housekeeping

Explore the area

Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710

Playacar Beach
2 min walk
Charly’s Vegan Tacos
2 min walk
ADO Tourist Terminal Playa del Carmen
9 min drive
Playa Del Carmen, Quintana Roo (PCM)
13 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Family King Suite Ocean View

50 sq m
Sea view
Sleeps 4
1 King Bed and 1 Large Twin Bunk Bed

Premium bedding, free minibar, in-room safe, blackout curtains

Family Master Suite

66.1 sq m
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

King Suite Ocean View

50 sq m
Sea view
Sleeps 2
1 King Bed

Queen Suite Ocean View

50 sq m
Sea view
Sleeps 3
2 Queen Beds

King Suite with Bathtub Ocean view

50 sq m
Sea view
Sleeps 2
1 King Bed

King Suite with Bathtub

50 sq m
Sleeps 2
1 King Bed

Family King Suite

50 sq m
Sleeps 4
1 King Bed and 1 Large Twin Bunk Bed

Queen Suite

50 sq m
Sleeps 3
2 Queen Beds

Family Master Suite Ocean View

66 sq m
Sea view
Sleeps 4
1 King Bed and 1 Twin Bunk Bed

King Suite

50 sq m
Sleeps 2
1 King Bed

Similar properties

Pool

Hot tub

Breakfast included

All-inclusive

for 1 room

includes taxes & fees

5 Jan - 6 Jan

Pool

Breakfast included

All-inclusive

Spa

for 1 room

includes taxes & fees

5 Jan - 6 Jan

About this property

Luxury resort on the beach, with 4 outdoor pools

Catch some rays at the beach or spend the day relaxing at Palmaïa-The House of AïA: All Inclusive Wellness Resort's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants. Housekeeping is available on request.

Palmaïa-The House of AïA: All Inclusive Wellness Resort offers 234 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. 50-inch Smart televisions come with digital channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

A health club and complimentary bicycles are featured at the resort. 4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Atlantis: Spa in the Jungle has 5 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Our customers tell us they can't get enough of the helpful staff at Palmaïa-The House of AïA: All Inclusive Wellness Resort. During your stay, you're just a quick walk from Playacar Beach. Enjoy features like free WiFi in public areas and free self parking, plus 4 outdoor pools.

Free WiFi
Free self parking
Enjoy Mediterranean cuisine with ocean views at MAR DE OLIVO, one of the property's 4 restaurants and 3 bars/lounges
Take a swim in the 4 outdoor pools
Indulge with massages, body scrubs, or hydrotherapy at Atlantis: Spa in the Jungle
Services include a free kid's club, dry cleaning/laundry, and a concierge
Onsite recreation includes a gym, complimentary bicycles, and yoga classes
Guests have great things to say about the helpful staff and the overall condition of the property
Just a 3-minute drive from Piste Cyclable sur Paseo Xaman-Ha and 7 minutes from Xaman Ha Aviary

Palmaïa-The House of AïA: All Inclusive Wellness Resort is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with complimentary cabanas and free beach club on site. At Palmaïa-The House of AïA: All Inclusive Wellness Resort you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. WiFi is free in public spaces. This all-inclusive resort also offers a complimentary children's club, a children's pool, and a health club. Limited free parking is available on a first-come, first-served basis.

This 5-star Playa del Carmen resort is smoke free.

MAR DE OLIVO - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only.

LEK - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

UME - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.

SU CASA - This beachfront restaurant specializes in vegan cuisine and serves breakfast, brunch, and dinner. Open daily.

Eolo Beach Club - This bar is located on the beach. Open daily.

24-hour room service is available.

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Kids club

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities

Onsite live performances

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

The property is a member of Preferred Hotels & Resorts.

Languages

English, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Limited on-site parking

Food and drink

4 restaurants and 1 coffee shop/cafe
2 poolside bars, 3 bars/lounges and 1 beach bar
24-hour room service

Restaurants on site

MAR DE OLIVO
LEK
UME
SU CASA
Eolo Beach Club

Things to do

24-hour fitness centre
4 outdoor pools
Beach yoga
Children's pool
Designer shops
Free beach club
Free bike hire
Full-service spa
Paddleboards on-site
Playground
Yoga classes

Family friendly

4 outdoor pools
Children's games
Children's pool
Free children's club
In-room childcare (surcharge)
Playground
Snack bar/deli
Supervised childcare (surcharge)

Conveniences

ATM/banking services
Banquet hall
Lift
Front-desk safe

Guest services

24-hour front desk
Change of bedsheets (on request)
Change of towels (on request)
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Luggage storage
Multilingual staff
Porter/bellhop
Tour/ticket assistance
Turndown service

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Free beach cabanas
Free pool cabanas
Outdoor entertainment area
Outdoor furniture
Pool sunloungers
Pool umbrellas
Terrace

Spa

5 treatment rooms
Aromatherapy
Ayurvedic treatments
Body scrubs
Body treatments
Body wraps
Detox wraps
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage/treatment rooms
Spa open daily

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Smooth flooring in room
Wheelchair-accessible (may have limits)

At least 80% of food locally sourced
At least 80% organic food
Beach towels
Locally owned and organised tours and activities
Smoke-free property
Vegan dining options
Vegetarian dining options

Room amenities

Bedroom

Air conditioning (climate-controlled)
Bed sheets
Blackout drapes/curtains
Ceiling fan
Pillow menu
Premium bedding

Bathroom

Dressing gowns
Designer toiletries
Hairdryer
Shampoo
Soap
Toilet paper
Towels
Toothbrush and toothpaste (on request)

Entertainment

50-inch smart TV
Digital channels

Food and drink

Electric kettle
Espresso maker
Free bottled water
Free minibar

Eco-friendly cleaning products provided
Energy-saving switches
Free international calls
Free local calls
Iron/ironing board
Laptop-compatible safe
Phone
Separate sitting area
Slippers
Turndown service
Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime

Early check-in subject to availability

Early check-in is available for a fee

Minimum check-in age: 18

Check-out

Check-out before noon

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

This property serves mostly plant-based meals.

Access methods

Staffed front desk

Pets

No pets allowed, but service animals are welcome

Children and extra beds

Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property

Sandos Palm All Inclusive All-inclusive property

Sandos Palm All Inclusive

Palmaïa Riviera Maya All Inclusive All-inclusive property

Palmaïa Riviera Maya All Inclusive Playa del Carmen

All-inclusive property Palmaïa Riviera Maya - All Inclusive

Palmaïa Riviera Maya - All Inclusive Playa del Carmen

Palmaïa Riviera Maya All Inclusive

Sandos Palm Bay Playacar All Inclusive

Palmaia Riviera Maya Inclusive

Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

9.8

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

10/10 Excellent

Verified traveller

12 Sept 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 5 nights in Aug 2024

10/10 Excellent

Mohamad Bassam

Travelled with family and small children

6 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Second time here.. first time in may 2023. Fantastic. Clean property that combines jungle and ocean front rooms in spectacular views. Very friendly staff. Very calming setting and set ip to be that way. If you are a cruise person who likes to trip over by people and having people right and left, this is not for you. If you like quietness, serenity, and nature, this is the spot for you. Food? Yes it is vegan resort. I am mostly carnivore and came back here as the quality is really good. You have three main restaurants that re open, Su Casa, Ume, and Lek. The Mar De Olive that is advertised online on the website is closed but you can get some of its menu out of Su Casa. In addition to the above, there is a Taco truck that has been also closed (can get its food from Su Casa) and a Cafe (Plantis) Out of the above, for dinner, Ume is ghe best. It is Japanese fusion Second is Su Casa, which has great food and nice views as it is ocean front and open for breakfast and lunch. Open for dinner too but see note below. Third is Lek which is ok. Note: Dinner used to rotate where u have two options a night, now only one place a night open for dinner. While this can be a bit annoying, still didn’t affect the overall experience and we didn’t feel that the food was redundant. Childcare: available at the kids club they have and very nice. Available for three ans above to be left there and potty trained. Otherwise, you have to clarify with them as this changes. Spa: amazing and a must.

Stayed 6 nights in Aug 2024

10/10 Excellent

Mariaelena

Travelled with partner

3 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The service and food was so amazing. I will definitely come back to this resort.

Stayed 3 nights in Aug 2024

10/10 Excellent

Joanne

1 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I had an amazing vacation here! It was relaxing, clean, beautiful, etc. I can’t say enough. I would definitely return!

Stayed 5 nights in Aug 2024

10/10 Excellent

Melissa, Agassiz

29 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 7 nights in Aug 2024

10/10 Excellent

eve

25 Aug 2024

Liked: Cleanliness

Stayed 3 nights in Aug 2024

10/10 Excellent

eve

25 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

As an avid global traveler I can confirm this is a top notch resort with incredible rooms, beach, pools, and amazing staff! What I loved the most was the peace, meditation yoga daily practice and the incredible healthy cuisine. I will definitely be back again especially due to the warm and accommodating team. Muchos gracias!!

Stayed 2 nights in Aug 2024

10/10 Excellent

Dasheika

12 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in Jul 2024

10/10 Excellent

Kelly

12 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This was an incredible experience from the staff to the food. I love this place and will return. The focus on wellness is key and feeling like family within the resort was special ❤️

Stayed 7 nights in Aug 2024

10/10 Excellent

TRISTA

12 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Nice!!!

Stayed 3 nights in Aug 2024

10/10 Excellent

Angela

Travelled with family

6 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Amazing experience! Very relaxing. The staff could not have been more attentive and amazing. We had a great time.

Stayed 4 nights in Aug 2024

10/10 Excellent

Hayley Anne

Travelled with family, Travelled with family and small children

5 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice hotel! Staff is wonderful!

Stayed 6 nights in Jul 2024

10/10 Excellent

eve

4 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 3 nights in Jul 2024

8/10 Good

Karla

1 Aug 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Quiet, beautiful but not 5 starts

Service is hit and miss . Not good by pool and beach areas. Food is not so tasty. Is well kept , clean and quiet place to relax. Mattress was very uncomfortable. Had bumps and uneven. Everything else was good.

Stayed 1 night in Jul 2024

8/10 Good

Sandra

Travelled with family

1 Aug 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Jul 2024

10/10 Excellent

Katherine, Gainesville

Travelled with partner

29 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Everything was perfection from the atmosphere, grounds, food, yoga classes, meditation, and healing ceremonies. If you are looking to get out of your daily stress and unwind, this is the place to do it. If I could give it 10 stars I would!

Stayed 4 nights in Jul 2024

10/10 Excellent

Quiana

28 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This resort was definitely 5stars the staff was so nice an accomadating the property was beautiful and peaceful a slice of heaven on earth the food was delicious I will make this a yearly trip

Stayed 3 nights in Jul 2024

10/10 Excellent

Nilesh

Travelled with family

22 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The Best Vegan friendly and nature friendly resort in the area. The staff was very welcoming and friendly.

Stayed 3 nights in Jul 2024

10/10 Excellent

Terrence

22 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Where do I start? Palmaia House of Aia is a 5 star experience set in nature. For my birthday I wanted to have the retreat experience without being tied to a group or schedule and this resort exceeded my expectations. My Normadic guide, Esteban was so sweet and took care of me the entire time I was there. The food! Exquisite! The workshops were fun and amazing. I absolutely plan to come back with family and friends and highly recommend.

Stayed 3 nights in Jul 2024