Iberostar Waves Quetzal

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VIP Access

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Dates

January 2025

February 2025

On the beach, white sand, sun-loungers, beach umbrellas

8 restaurants, lunch, dinner served; Japanese cuisine

Overview
Rooms
Location
Policies

Very good

Popular amenities

Bar

All-inclusive

Room service

Housekeeping

Parking included

Explore the area

Playa del Carmen, QROO

Piste Cyclable sur Paseo Xaman-Ha
4 min walk
Playacar Beach
13 min walk
Mayan Ruins of Playacar
19 min walk
Playa Del Carmen, Quintana Roo (PCM)
11 min drive

Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.

Expect exceptional service
Extra savings and perks for BONUS+ members

Learn more about VIP Access

Room options

Premium Room, Poolside

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Near Beach)

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room (Promo)

35 sq m
Sleeps 1
2 Double Beds OR 1 King Bed

Premium bedding, down duvets, free minibar, in-room safe

Last room available

35 sq m
Sleeps 1
1 Double Bed OR 1 King Bed

Junior Suite, Oceanfront

38 sq m
Ocean view
Sleeps 1
2 Double Beds OR 1 King Bed

Premium Room

35 sq m
Sleeps 1
2 Double Beds

Premium Room, Poolside

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Penthouse, 2 Bedrooms, Oceanfront (Suite)

Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront

38 sq m
Ocean view
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite

38 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Junior Suite, Oceanfront (Beach Access)

38 sq m
Beach view
Sleeps 4
1 King Bed and 2 Double Beds

Premium Room (Tropical View)

35 sq m
Sleeps 4
1 King Bed and 2 Double Beds

Premium Room (Promo)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Premium Room (Tropical View)

35 sq m
Sleeps 1
1 King Bed

Last room available

35 sq m
Sleeps 4
1 Double Bed OR 1 King Bed

Premium Room, Accessible

35 sq m
Sleeps 3
1 Double Bed and 1 King Bed

Premium Room (Near Beach)

35 sq m
Sleeps 4
2 Double Beds OR 1 King Bed

Penthouse, 2 Bedrooms, Oceanfront (Suite)

Sleeps 1
2 Double Beds

Premium Room, Accessible

35 sq m
Sleeps 1
2 Double Beds

Junior Suite, Oceanfront (Beach Access)

38 sq m
Beach view
Sleeps 1
1 King Bed

Similar properties

On private beach

Pool

Breakfast included

All-inclusive

for 1 night

includes taxes & fees

14 Jan - 15 Jan

About this property

Luxury resort on the beach, with 4 outdoor pools

Catch some rays at the beach or spend the day relaxing at Iberostar Waves Quetzal's full-service spa. Then enjoy a meal at one of the resort's 8 restaurants.

Iberostar Waves Quetzal offers 350 air-conditioned accommodations with free minibar items and safes. Rooms open to balconies or patios. Beds feature down comforters and premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

4 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 3 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us they can't get enough of the helpful staff at Iberostar Waves Quetzal. During your stay, you're just a quick walk from Piste Cyclable sur Paseo Xaman-Ha. You'll find features like free WiFi in public areas and free valet parking, plus 4 outdoor pools.

Free WiFi
Free valet parking and self parking
Enjoy Japanese cuisine at Bonsai Restaurant, one of the property's 8 restaurants and 7 bars/lounges
Take a swim in the 4 outdoor pools
Indulge with body wraps, body treatments, or facials at Spa Sensations
Services include babysitting, a kid's club, and dry cleaning/laundry
Onsite recreation includes tennis courts, a gym, and a steam room
Guests have great things to say about the clean accommodations and the beach
6 minutes by car from Playa del Carmen Maritime Terminal and 6 minutes from Quinta Avenida

Iberostar Waves Quetzal is an all-inclusive resort. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Lie back and work on your tan with relaxing beach amenities like umbrellas and sun loungers. At Iberostar Waves Quetzal you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 8 restaurants on site. For a drink, you can stop by one of the onsite bars, including 3 poolside bars and 7 bars/lounges. Public spaces have free WiFi. This all-inclusive resort also offers a complimentary children's club, a children's pool, and a steam room. Self parking and valet parking are free.

This 4.5-star Playa del Carmen resort is smoke free.

Bonsai Restaurant - This fine-dining restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required.

Mare Nostrum Restaurant - This restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open daily.

La Gondola Restaurant - This restaurant specializes in Italian cuisine and serves dinner only. Reservations are required. Open daily.

Beach Grill Uxmal - This restaurant serves lunch only. Open daily.

La Hacienda - This restaurant serves dinner only. Reservations are required. Open daily.

Room service (during limited hours) is available.

All-inclusive details

This resort is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking

Sailing

Snorkeling

Windsurfing

Land activities

Fitness facilities

Tennis

Volleyball

Lessons/classes/games

Aerobics

Languages

English, French, German, Italian, Portuguese, Spanish

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and public transport

Free self-parking on site
Free valet parking on site
On-site parking includes off-street options

Food and drink

8 restaurants
3 poolside bars, 7 bars/lounges and 1 beach bar
Room service available

Restaurants on site

Bonsai Restaurant
Mare Nostrum Restaurant
La Gondola Restaurant
Beach Grill Uxmal
La Hacienda

Things to do

4 outdoor pools
Bike parking
Billiards/pool table
Children's pool
Fitness centre
Full-service spa
Kayaking
Playground
Sauna
Shopping
Snorkelling
Steam room
Tennis
Windsurfing
Yoga classes

Family friendly

4 outdoor pools
Babysitting (surcharge)
Children's club
Children's games
Children's pool
Free supervised childcare
In-room childcare (surcharge)
Playground

Conveniences

Banquet hall
Front-desk safe
Gift shop/newsstand
Water dispenser

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Hair salon
Luggage storage
Multilingual staff
Tennis lessons
Tour/ticket assistance
Wedding services

Business services

Conference space
Meeting rooms

Outdoors

Beach loungers
Beach umbrellas
Beachfront location
Garden
Nature reserve
Pool sunloungers
Pool umbrellas

Spa

3 treatment rooms
Body scrubs
Body treatments
Body wraps
Couples treatment room(s)
Facials
Hydrotherapy
Manicures and pedicures
Massage - deep-tissue
Massage - hot stone
Massage - on the beach
Massage - sports
Massage - Swedish
Massage/treatment rooms
Outdoor treatment areas
Sauna
Spa open daily
Hot tub

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
This property does not have any lifts
Smooth flooring in room
Wheelchair-accessible concierge desk
Wheelchair-accessible pool
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible (may have limits)

Beach towels
Romance packages available
Smoke-free property

Room amenities

Bedroom

Air conditioning
Bed sheets
Blackout drapes/curtains
Ceiling fan
Down duvet
Premium bedding

Bathroom

Bath or shower
Eco-friendly toiletries
Hairdryer
Private bathroom
Towels

Entertainment

Flat-screen TV
Satellite channels

Food and drink

Free minibar

Composting
Connecting rooms available
Desk
Eco-friendly cleaning products provided
Iron/ironing board
Laptop-friendly workspace
LED light bulbs
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM

Contactless check-in available

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before noon

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets allowed

Children and extra beds

Children are welcome.

Rollaway/extra beds are not available.

Cribs (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

A tax is imposed by the city: MXN 32.57 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

This property uses eco-friendly cleaning products

This property is professionally cleaned

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Front desk staff will greet guests on arrival.

We should mention

Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
Registered guests are the only ones allowed to be in guestrooms.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Iberostar Quetzal

Iberostar Quetzal All Inclusive

Iberostar Quetzal All Inclusive Playa del Carmen

Iberostar Quetzal Playa del Carmen

Quetzal Iberostar

Iberostar Hotel Quetzal Playacar

Iberostar Quetzal Playacar Hotel Playa Del Carmen

Iberostar Quetzal Playacar Riviera Maya/Playa Del Carmen, Mexico

Iberostar Quetzal All Inclusive All-inclusive property

Iberostar Quetzal Inclusive i

Iberostar Waves Quetzal Reviews

8.4

Very good

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Sara

Travelled with partner

1 Oct 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We were at the iberostar quetzal for a week in September. Here is what I have to say about the resort. We were very impressed with the resort and had such a great time, with a few things to note. The food was great for all inclusive, the beach was gorgeous, DO NOT miss the fire show it was incredible. Our room was nice and felt authentic although there was a sewage smell outside unfortunately. Beds were very comfortable. Absolutely NO noise was heard from outside our room which was amazing. Our room was right at the entrance of the resort, it took no more than 5 minutes to walk from our room to the beach. Beaches have umbrellas built in, be prepared to wake up early if you want a chair on the beach many people would put a towel on chairs and just leave them there all day to save their spot without coming back until the afternoon, which was kind of annoying. But the beach was beautiful, water was INCREDIBLE. They do their best to keep everyone entertained, always something going on if you felt like you wanted to participate. We thought the drinks were great and not watered down at all. We payed $35 for sunscreen at the gift shop. Pack it before you get there. Staff was always pleasant and friendly. All in all it was an amazing spot to stay and we found ourselves talking about future trips there, we are excited to stay again.

Stayed 7 nights in Sep 2024

10/10 Excellent

Joelene

21 Sept 2024

Stayed 7 nights in Jul 2024

10/10 Excellent

Doris

19 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Jul 2024

10/10 Excellent

Juan carlos

Travelled with group

16 Sept 2024

Liked: Cleanliness, property conditions & facilities, room comfort

Disliked: Staff & service

Everything was very good except 1 bar tender was very rude He was working on the bar closed to the lobby at night time I don't go at night because he was there put everything else was perfect food , drinks no se por k este tipo de hoteles contratan personas asi con actitud despota se llama [victorio] nesesita entrenamiento en servicio al cliente y tener mejor actitud yo despues de como me trato no me senti agusto yo pedi k me contactara el encargado de los bar tendres para que no les vuelva a pasar a ningun otro huesped por k creo que es un hotel de muy alta calidad para que pasen este tipo de cosas si podria contactarme el servisio mi nombre es juan Romo y mi mail jc424609@gmail.com y mi tel 310 776 1075 de usa

Stayed 4 nights in Sep 2024

6/10 Okay

Jennifer, Bonney Lake

Travelled with partner, Travelled with group

14 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great property and amazing views. The lack of AC in the rooms was extremely disappointing especially with the extremely hot weather.

Stayed 7 nights in Sep 2024

8/10 Good

David

Travelled with family and small children, Travelled with group

4 Sept 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Although the property is getting older, it remains nice, and the staff tries their best to ensure guests enjoy themselves. They offer a variety of food options, they provide exercise activities, have a massage/spa package, and they have a very eco friendly setting with wildlife on the property.

Stayed 5 nights in Jul 2024

2/10 Terrible

Lia

28 Aug 2024

Disliked: Cleanliness, staff & service, property conditions & facilities

Let me preface this review by saying that we’ve been at Iberostar Tucan/Quetzal 2 times in the past 2 years. The resort we have in our memory is nothing compared to what it got turned into right now. Here are some points of what made this Iberostar Quetzal vacation a total nightmare: 1. Fire Alarm testing: It routinely had to happen every other day, if not every day, in the middle of the day, while we were taking a nap. Usually it would last about 2-3 minutes or so, which I guess was ok. BUT on the last day, it lasted for 30 uninterrupted minutes (even though when called the front desk they said it should be no longer than 5 minutes). We thought it was all and we can finally rest BUT NO — it still kept going on and off every 1-3 minutes and lasting for 2-3 minutes each time. The total time of this insanity lasted MORE THAN 2 HOURS. So you can imagine, taking a daytime nap was impossible at this place. Maybe they expected us to be at the beach from morning to the evening? I don’t know… Also, turns out that they made housekeeping go and silence the alarm every time it went off, at least that’s what we observed a few times. The management/security didn’t even bother to put the alarm in silent mode or something until we went and spoke to the manager. 2. The first room we were placed in had a strong smell of paint and someone was hammering non-stop in the room next door. Thankfully, we were able to switch the room but the only other available room required us to pay extra $150

Stayed 10 nights in Aug 2024

10/10 Excellent

Amey

Travelled with partner

26 Aug 2024

Liked: Cleanliness, staff & service, amenities

Located right on the beach. However since the property is so vast, depending on where your room is, getting to the beach might be a walk. We didn't mind, in fact we loved that walk and the wildlife that we saw. The staff are very friendly and the food choices are wonderful. The food is high quality. We were not disappointed. The rooms could use an upgrade. The power outlets were very inconveniently located. We would definitely visit again

Stayed 5 nights in Aug 2024

8/10 Good

CHRISTOPHER MORGAN, San Antonio

Travelled with family and small children

14 Aug 2024

Liked: Cleanliness, amenities, property conditions & facilities

Well maintained Cleanliness Animals Outdoor Scenery Jose at Sports Bar is the absolute best there!

Stayed 6 nights in Aug 2024

10/10 Excellent

Gracel Villaruel

Travelled with partner

12 Aug 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Resort inside the forest

Stayed 4 nights in Aug 2024

10/10 Excellent

Maritza

1 Aug 2024

Stayed 5 nights in Apr 2024

8/10 Good

Luis

Travelled with family, Travelled with family and small children

26 Jul 2024

Liked: Cleanliness, amenities, property conditions & facilities

Stayed 7 nights in Jul 2024

10/10 Excellent

Virginia C

Travelled with family

22 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful resort! Lots of food/bar options!

Stayed 7 nights in Jul 2024

8/10 Good

Kristen

Travelled with family

21 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We recently stayed here for a family vacation. 30 family members in one place. We had to cut our trip short due to Hurricane Beryl, unfortunately. Some pros and cons to note. Let’s start with the good! The staff are wonderful. The property is beautifully kept. The golf cart rides around the property are much appreciated. We stayed in an oceanfront room. It’s quite a ways from the front desk, so you’ll want the ride. The Japanese restaurant was good. We weren’t able to try the other restaurants. The beach was also nice. They keep it very clean. The not so good, in my opinion… we went during the first week of July. It was so hot when eating at the buffet. There is no air flow in that area. There are fans very high up on the ceiling that don’t help. The buffet is open to air, so flies are a huge issue. They’re all over everything. As I went to scoop dried fruit from the yogurt bar, gnats went everywhere. Breakfast was spent swatting away flies while trying to feed our baby, and sweating while sipping on coffee. But, the buffet has any food you could want! When you leave your room, there are sensors. For energy conservation, the power is shut off when you close the door. It takes awhile to cool the room off when you return. You must call the front desk if you want to lower the temp below 20 degrees Celsius. Our room never got below 74 F. Overall, our family enjoyed the stay. Also, book USA transfers to and from the airport. They were amazing!

Stayed 5 nights in Jun 2024

8/10 Good

Victor

Travelled with family and small children

19 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities

Great location, Gray staff great restaurants

Stayed 7 nights in Jul 2024

10/10 Excellent

Nadiya

17 Jul 2024

Stayed 8 nights in Jul 2024

10/10 Excellent

Ivan

16 Jul 2024

Stayed 6 nights in Jul 2024

10/10 Excellent

Estela

Travelled with family

15 Jul 2024

Liked: Amenities

i like everything the staff was very nice

Stayed 5 nights in Jul 2024

10/10 Excellent

Matthieu

Travelled with family and small children

13 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great Hotel for families, plenty of entertainment for kids (jungle, animals, kids club…). Loved our stay!

Stayed 10 nights in Apr 2024

8/10 Good

jose, San Antonio

Travelled with family

13 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 5 nights in Jul 2024

10/10 Excellent

Susan

Travelled with family

11 Jul 2024

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 10 nights in Jun 2024

10/10 Excellent

James, Junction City

Travelled with partner

10 Jul 2024

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Challenge with Hurricane during our visit but staff and Resort did an excellent job of preparing and cleaning up tree and leaf removal afterwards. Iberostar experience was excellent.

Stayed 5 nights in Jul 2024

6/10 Okay

David

Travelled with family, Travelled with group

9 Jul 2024

Liked: Cleanliness

The room and the view: We have been to other Iberostars, this 1 paled in comparison. We upgraded premier room to a junior suite oceanfront on the G/F but our view was obstructed by beach beds. The room is large, comfy beds, good shower. They give only give shampoo, shower gel and conditioner even in a suite room! Entertainment: Some entertainment was exceptional eg Fire show. The other entertainment was OK - their dancing, costumes and sets were good but some of their singers were awful in the Once Upon show. Food: Food was good in the buffets. Restaurants were nothing exceptional. Total debacle - reservation at the Japanese - we were there by 6:17 and they cancelled our reservation saying they could only wait till 6:15! Very long wait for Italian - 45 minutes! No reservation taken! Mediterranean was average - nothing to write home about. Note their version of Mediterranean is seafood not middle eastern. Property: The property itself is quite small - if you are there for 4 days, run out of things to do. The property is beautiful - lots of animals, flamingos, monkeys, iguanas, coates, agoutis, waterfalls - which you cannot swim in btw. They keep the beach clean by cleaning up the seaweed which is nice. The pools are nice but mostly in the sun - no shaded areas. Reception: Check in/Check out - was very slow When our room door stopped working - it took them 40 minutes to troubleshoot! Spa: Good massages, small hydrotherapy area. I would not go back.

Stayed 4 nights in Jun 2024